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Bob's Discount Furniture
Bob's Discount Furniture Customer Service Phone, Email, Contacts

Bob's Discount Furniture
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2.1 514 Reviews

Bob's Discount Furniture Complaints Summary

134 Resolved
369 Unresolved
Our verdict: When using services from Bob's Discount Furniture with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Bob's Discount Furniture reviews & complaints 514

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J
10:06 am EDT

Bob's Discount Furniture bed and frame

Bought a full size adjustable bed. It was a #5 firmness. When you adjusted it my feet slid off the end and I am not tall also it was too hard. I was told you had to break it in. I went back to W. Springfield BOB's I upgraded to a Queen and paid the difference a went down to a 4 . I can NOT sleep on it! Over $1, 400.00 and it is the worst bed I have ever slept on. But I must have it 30 in home. Please I need sleep! I started this August 27, 2018. It took 3 weeks to deliver it! I tried it went back in upgraded and took 2 more weeks now it has been a week in my home on Tuesday. NO sleep...The canned message puts you on hold forever...

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M
9:16 am EDT

Bob's Discount Furniture delivery driver

I was in traffic on Aiken St in Lowell MA on 10/11/18 at 8am. Traffic was at a standstill and even though there was a green light, a car two cars in front of the Bob's Furniture truck was unable to turn without blocking the intersection. The truck passed the other cars on the left, and completely blocked the intersection. The truck drove up on the sidewalk to turn with complete disregard for any pedestrians. They ended up in front of me as I got to a bridge and the driver was throwing napkins/wrappers etc. out the window. License plate was AP9995 and the number 54742 was on the back of the truck.

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K
7:11 am EDT
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Bob's Discount Furniture clearance purchase

I purchased a sectional from the clearance department in Secaucus, NJ on Monday 10/08/2018. It was noted in the system that I will pick up before Thursday due to complications with my schedule. I came in on Wednesday 10/10/2018 to pick up my sectional and I was told that it was resold due to someone claiming it was theirs. Whatever manager was there that night decided he was going to order me a new one with free delivery. The new order mentions Gregory Buginsky put the order in. I am pissed to the highest level of pisstivity. Due to my schedule, their delivery schedule do not work for me. I'm off on mondays and they do not deliver on that day. I get off at 3 pm and if I choose a day and it comes before that it goes back to the store. Then they give me the freaking option to pick up again. Not to mention I just wasted money on a rental and babysitter. Then I have guest on Saturday evening with no freaking couch now! They fully inconvienced me! They claimed they called me, but they didn't. No call, no email, no nothing! Not to mention I'm a regular customer and I referred them to so many people that has purchased from them. It's the next day and I'm still f**king pissed.

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S
2:01 pm EDT

Bob's Discount Furniture goof proof customer service

After 2 weeks of multiple phones calls resulting in hours of waiting to speak with a representative, I was finally connected customer service to file a claim over an accidental tear in my couch. Because the couch was purchased by my husband at the time and we were since divorced, and my name was not on the account, I was told there was nothing they could do to help me. I would need to contact my ex-husband and have him file a claim. When I informed them this was not an option as I am no longer in contact with my ex-husband, again they apologized but they needed proof that when a repair was done, my ex-husband was not going to come back and dispute that he never gave permission for them to fix the tear. While this wasn't ridiculous enough, they then asked me to send them a copy of our divorce settlement agreement to prove this couch was in my home and belonged to me. I am utterly appalled by Bob's lack of decency in asking for personal, legal documents in order to repair a couch under the warranty I paid for. My advice to anyone considering buying from Bob's, be sure to list your name, your husband or wife's name, your children's names, and any beneficiaries to your estate on your account to avoid such a humiliating experience they subjected me to. I will never buy from Bob's again.

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S
7:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bob's Discount Furniture miscommunication and disturbance

I ordered a king size bedroom set and mattress, they delivered a king size bedroom with a queen mattress (9/14/18) but I did not accept the mattress since it would be no used to me. They then brought my king size mattress 9/22/18. My husband left work half day Friday for the delivery and they had to leave work again Saturday for the second delivery for their mistake. They send me message that I have another scheduled delivery for 9/29/18 so I call to inquire since I received everything. There was apparently some discrepancy in there system that they taught I still had the queen mattress and I never received the king so this is why they were coming 9/29/18. The customer service lady thank me for calling and being honest. Now again I'm receiving the notification and calls so I told them again that this is an error. At this point I'm annoyed that I'm at work and have to address this problem again so I was upset at the representative that called me and she seems aggravated that I (the customer) was upset that with continued mistake that the company made affecting my time. This is not good business and customer service! I hung up on the representative since she was being combative with me when it was the company's error affecting me. I was planning to buy a living room set from Bobs but with all this headache and errors I'm not sure I want to deal with this company the future. Please correct this error in the system and stop harassing me. I was okay and accepted that mistakes happen but after speaking to the representative today and I no longer want to deal with this situation.

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D
11:29 am EDT

Bob's Discount Furniture queen size bed foundation

The Foundation for our new bed has broken in the center and is squeaking really bad and we feel like we are going to end up on the floor at times. This Foundation was not a standard size because our bed would be to high. We opted for a 5" I think, instead of the standard one. We haven't had this foundation for a year and don't feel we in anyway abused this bed. I think the problem is that the quality of the lumber it was made with may of been weak. Please understand we don't like to complain but this problem is not going away on it's own.

Thank You

Daniel Ouellette

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Gnic
, US
Oct 29, 2018 3:46 pm EDT

Believe me you'll end up on the floor! My fiancée and I ended up on the floor at 3am with our 9 month old baby after our bed collapsed!

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K
8:59 am EDT
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Bob's Discount Furniture customer service; night stand; store

I purchased a dresser in july from bob's that arrived damaged and I had to go through all sorts of issues to get it replaced, which finally happened. I then ordered a night stand in july and paid for it right away and told them I would pick it up at the store instead of paying as much to have it delivered. As this is not a quick drive for me, I asked when it would be in and was given a date in early august. I went there to pick it up and it was given to someone else without anyone knowing why. I had to place another order which took 6 weeks and was called when it came it. When to pick it up and asked to have it opened and it was all scratched. I asked to have another one ordered which arrived this tuesday. I called the store and asked them to please open it and look at it before I drive there again and was told they could not open it until friday. 4 days to walk a few steps to open it and look at if for me - really! I then called the corporate office to file a complaint and ask for assistance which I was assured I would get and have never heard from anyone. I know the store or anyone who works there does not care as that is obvious when you go there and when you call. I strongly urge anyone thinking of buying anything from bob's not to - unless you want poor quality from your furniture and from the folks who work there. I wish I could take this higher but I know no one cares if you call the corporate office and get no response. I am filing a complaint with the bbb next just because I wish these stores would clean up their act. Don't buy from bob's!

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B
7:54 pm EDT
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Bob's Discount Furniture bed frame

I purchased a bed from BOBS Farmingdale NY in 2016. The Bed was held together fine for the FIRST couple yrs but I had to move and to move I had to disassemble the bed. Before I could even do this I sat on my bed only to have it fall from under me on July 28, 2018. I had sat on my bed to start clearing out my storage headboard. I put in a claim with Bob's and then Goof Proof. BOTH OF THEM ARE POINTING THE FINGER AT THE OTHER TO FIX IT. Neither of them are taking responsibility for the defective product. BOBS SAID THEY WANT $95 FROM ME AND THEY'LL SEND ME THE PART TO FIX IT. I HAVE PAID IN FULL ALMOST $1500 FOR MY BED.
I've never been more insulted and disrespected as a customer. I was told it doesn't matter if I was a customer a few years ago and spent a lot of money for protection that doesn't work when I've only had the product for a little over 2 yrs. Once the 1 year is up all protections don't work. I've been told to essentially lie on how the damage occured for them to consider coverage.
Bobs customer service is terrible to work with. OVER 1 HR HOLDS. Then they blame the customer for any MANUFACTURER defects. They don't call it that if it broke to them incorrectly to be a MANUFACTURER defect and then the GOOF PROOF coverage says its not an accident. Therefore THE CUSTOMER SERVICE TEAM MILKS THE CUSTOMERS FOR MORE MONEY TO REPLACE THE PARTS. BOBS has no real care for their customers. WE ARE JUST THERE TO PAY THEM AND THEIR PROTECTION IS A SCAM.

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D
8:34 pm EDT

Bob's Discount Furniture broken mechanism for a queen sofa bed

I purchased a sofa bed on 7/13/2015. I call Bob's Good Proof and informed that the sofa bed was broken. They sent someone to look at ion June 26, 2918. I was told that they would replace the mechanism to repair the bed. To date, I have not received notice of the mechanism arriving. I made several calls and all they could tell me is that the piece would be in the early part of September. As recently as August 15, 2018, I received an email from Dorrie in the Claims Review Dept. reiterating the mechanism would be in the early part of September because it's coming from over seas. The bed is used by my mother who has Dementia and has been sleeping on a broken bed for 2 and a half months. I also asked if the sofa bed could be replaced with a new sofa bed. Any assistance you can provide in expediting the delivery of the mechanism or replaceing the sofa bed would be greatly appreciated...

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Erin Elliott
, US
Sep 25, 2018 8:22 am EDT

I am in a similar boat. I was just on the phone with Bob’s today and was told that the mechanism is out of stock and would take a month to arrive and that they couldn’t predict exactly when that would be. They’re customer service is astoundingly terrible.

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Z
6:32 pm EDT

Bob's Discount Furniture ashton 4 piece sectional claim#5847700

To Whom It May Concern:

It is with deep regret that I find myself having to write this letter. Almost two years ago, I purchased my dream home. I was excited to furnish it and make it how I had always envisioned. I knew Bobs Furniture was the place to help me bring my vision to life. Picking this set was no easy feat. There were so many I loved but we ended up choosing the "insert name of sofa" I could barely contain my excitement as I patiently waited for it to be delivered. I was already picturing my family seated on the set enjoying life and spending numerous days of quality time together.

When the "insert name" set arrived, I was enamored. I would creep downstairs just to walk by and stare at it! However the love affair I had with my living room set was short lived! I initially began noticing that the overall appearance was not as "new" as one would have expected. The set appeared to be developing some sort of lint balls. The cushions appeared to have had sunken in and overall just looked worn. Too worn for only having the set for a little over a year! It looked as if I had this set for over five years. This went on for some time as I thought I was just being a perfectionist as usual. However, as the months progressed the problem became worse and became even more visible. It became so terrible that now the very room I loved spending time in, I was avoiding so I would not have to look at the set and be disappointed. I called Bobs and you guys came and performed an inspection.

I recently received an email based on your findings. I was extremely insulted and heart-broken that your inspector deemed it plausible to just replace the cushions. Putting "new" cushions on a base that already looks worn will not remedy the problem for me. I spent over a thousand dollars on this set plus insurance to assure my satisfaction. I did not expect to feel the need to replace my set in such a short time frame! Putting new cushions on my set would only enhance how terrible the appearance of the base is. I paid for insurance to have a peace of mind. My objective is to discuss other options as I am not at all satisfied with receiving new cushions! I also purchased the ottoman with the set and it has the same issues. The ottoman was not mentioned at all in the email I received about the findings! I always thought Bobs was a place I could trust but merely replacing cushions definitely doesn't seem like something a reputable business would do to ensure their customers satisfaction. I want to go back to that place of reverie and love that I felt with my purchase but replacing cushions will definitely not bring back those feelings!

Please feel free to contact me via email or at "insert number" to further discuss this matter.

Also your customer service needs a lot of improvement they cold transfer me after I was holding for an hour as well as denied me access to a supervisor and once I finally reached one our call dropped and she didn't even have the decency to call me back when she clearly had my account in her screen and was able too.

Thank you,

Zulma Lopez Ramos

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V
8:44 pm EDT

Bob's Discount Furniture delivery drivers unsafe/life threatening driving

On Tuesday, September 4, 2018 at approximately 5:00 p.m., traveling Northbound on the three lane DC295 road, about 200 yards before the Nannie Helen Burroughs Ave N.E. exit, one of your drivers in a Bob's Discount Furniture truck (license plate #5DE7473) was driving recklessly and showed no regard for safety as I barely escape him running me and one of my colleagues off the road.

I was traveling northbound at about 40 mph in the far right lane of DC295 (three lane road). Your driver was in the far left lane and was traveling about 5 mph faster then I was. Your driver made a unsafe lane change from the left lane to the middle lane and ended up side by side with me but just slightly ahead of me. I didn't see a reason why your driver would not have seen my car but my gut feeling was that he may try and squeeze in between my car and the car in front of me so I sped up and to close the gap and ended up traveling evenly along side of your driver.

We drove for approximately on quarter of a mile side by side and then your driver
steered into my lane and would have hit my vehicle if I hadn't steered onto the shoulder of the road. As your driver was entering my lane I steadily blew my horn until I got his attention. Although he saw me, and I know he did because he seemed startled for a moment, he continued on and did the unthinkable; he ran me straight off the road. I had to steer all the way over on the shoulder and stop my vehicle. If I had not took this defensive action, there was no doubt he would have hit my car.

I was still laying on my horn and then took off to follow him as he increased his speed while seemingly trying to get away. He sped on and exited on Nannie Helen Burroughs and took the wrap-around road and started going southbound on the service road of DC295. I followed him southbound until your driver made a right turn off of the service road about a quarter mile before the Benning Road turn off. I kept straight because by then my colleague was close enough to recorded the license plate number.

In my opinion your driver was displaying actions of a reckless driver with not regard for any other vehicles' safety nor his own. Something needs to be done about him.

Respectfully,

Vernell Robinson
[protected] day
[protected] evening

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D
2:19 pm EDT

Bob's Discount Furniture defective and damaged furniture, not reviewing while order!

My son, ordered $ 2, 940.51 worth of furniture through Bob's in Scarborough, Maine, (on 8/9/18 and delivery date: 8/23/18 ..order # [protected], and customer # 4670538) . A couch that reclined ( both sides) a wide recliner, a high top table, 4 chairs, bench, 2 endtables, one nesting kind and the other with a drawer, 2 lamps and an area rug. We had to wait two weeks to get the cherry and black finish for the dining set, but we're told everything else was in stock. Okay, fine.
Today, they delivered our incomplete order. After two calls yesterday from Bob's about delivery, nothing was mentioned about the missing recliner. Surprise today! Not happy about that. Because we bought the recliner especially for a medical reason, my son has brain cancer and is going for another surgery. That was his recovery chair. That hit me hard, I was literally shaking. We called the store with the delivery guys phone, they were not apologizing about not mentioning the missing chair, but just that it can be here next week. I lost it, trying to explain that I wasn't happy and the circumstances, and the two phone calls yesterday nothing was mentioned about the missing item!
The delivery guys didn't explain fully why I was signing his phone I asked him in front of my daughter " what am I signing? " he told me the delivery of the table set. Nothing was mentioned about looking at furniture and I was signing off that it came in good condition...
SO far from the truth.
The left side of the couch, factory defect, so wobbly and doesn't even line up right. One lamp leg is stripped and can't tighten, both end tables are damaged, there are a few nicks in the table set but I can dab something in the nicks. But the other items, damaged!
Someone is coming next Thursday to "bring the recliner, a "technician to look at the couch, switch out the end tables and we will get another lamp through fed ex". We had purchased the insurance in the living room furniture for $ 129.99, so there shouldn't be an issue replace it!
At the end of the phone call, the man asked if I wanted to do a survey, I replied now is not a good time to ask that, I am not happy and really dissatisfied! When I get too upset, I cry. Once I hung up, tears came and they lasted for a few minutes. What bothered me most was the missing recliner, and our reasons for it.
The delivery men did not explain the process, they both had a difficult time with English. I did say I wasn't mad at them, but at the company.
When you go into the store there are many people trying to sell, but the back end of the business, as in customer service and customer satisfaction Bob's Discount Furniture it's the pits. Sell, sell...
We will wait for our replacements, and the missing recliner, but I am certain of one thing, we will never spend our hard earned money at Bob's again! I guess you get what you pay for, as the old saying goes!

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L
3:24 pm EDT

Bob's Discount Furniture bedroom set

INV# [protected] (Delivery Date: August 15, 2018)
Headboard/footboard arrived cracked and had paint drips. Delivery men said I needed to call to arrange for an exchange. Did that - had to wait another week for delivery. Delivery window of 4 hours MISSED. The Bob's Furniture APP actually said the drivers went to STOP 9 - when I was STOP 4! I immediately called and was told by a customer rep that STOP 9 had a guaranteed time so they had to go there first. Upon arriving to my house ONE HOUR LATE, the delivery men did not apologize NOR introduce themselves. I asked them to remove the headboard/footboard prior to entering my house. They did so and it was noted that both pieces had huge gauges in them. The driver called their boss and told them I was refusing delivery. They handed over the phone to me and left w/o even removing the plastic from the new mattress and leaving behind lots of plastic and papers in my driveway. I spoke to Josh who informed me I could have the packages opened prior to them putting on the truck the next time(YES). I asked if I could get a preferred time of am delivery and they said NO THEY DON'T DO THAT. I informed him of STOP9 today getting this and my delivery being late. Josh then relented and said I could have the 8:15(OK). This is the THIRD time I had to set up delivery for something that should have been delivered in GOOD CONDITION the very FIRST TIME. The recorded call I rec'd today said I had an afternoon window. WHAT? According to Josh, I would at least get the early window. I've never encountered this issue with any other furniture stores. I am very disappointed and at this point will not be shopping at Bob's Furniture.

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M
3:24 pm EDT

Bob's Discount Furniture service schedule failed

My name is Marie Attia. Today (8- 16-18), my service was scheduled from 1:45-3:45. I was here all the time. Then, at 1:54 I was told they would arrive in 30 minutes. But, when nobody came, I called customer service to see what was going on, and I was told that nobody answered the door. This is not the first time that this happens. I have been rescheduled for next Saturday, August 25! The service guys couldn't come back because their shift was over (I called around 2:40pm). They took pictures to prove they were here. Really? I was here and the bell didn't ring, and I have witnesses. And nobody could reschedule it for tomorrow or this Saturday? The customer service is awful. You lost a customer today.

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10:03 am EDT

Bob's Discount Furniture lift chair

Order #7448168 Customer #2130235
Purchased Lift Chair 11/13/16. On 8/10/18 brought daughter home from hospital after major low back surgery to sleep in lift chair because of limitations. On 8/11/18 chair would not function, up or down, called store sent rep to check out, he said we needed a new remote and he called customer service to order a new remote. Kevin said it would take 30 days to get said remote, told him about daughter, he said it was what it was. Asked if we could borrow a remote, he said no. Asked if they would replace the chair, he said no. Asked to speak to a manager, he said no. I hung up mad as heck. Called back and spoke with Shakera who submitted 2 forms: 1. to see if they would replace the chair (we'd get answer in 2 working days) 2. order remote. Never rec'd reply about replacement until I called today 8/16, it was denied as being out of warranty. Chair has been used sparingly by wife, like brand new, but that doesn't matter. Matter could be resolved so easily by giving us a remote to use until the new one arrives in 30 days (Sept 15). Hopefully by then our daughter will be able to sleep in a bed.
I spent $69.99 for their Goof Proof Plus warranty and this is the results when you have a complaint! Next thing they will probably say is that the remote if 'Not Covered' at which point I will surely loose it. James Rondeau, Uncasville Ct.

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10:13 am EDT

Bob's Discount Furniture couch and chair table and chairs

I bought furniture from Bobs on 11/10/2017
My chair which is supposedly real leather has changed color also my leather couch has its decorative pins that holds leather to couch are coming out. I Have not even had them for a year and they are fallen apart. Also bought a kitchen table and six chairs chairs are constantly coming lose and have to tighten them. I'm very upset with my purchase and the associates are rude and not helpful.

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10:04 am EDT

Bob's Discount Furniture return on unsatisfactory salesman

On June 9 of this year my husband and I purchased a mattress and adjustable bed frame.. The purchase was made shortly before closing. The salesperson assured us that if we were not satisfied with the mattress we could return it. We called about 3-5 days later and were told we had to sleep on it 30 days. No mention was made of the frame not being able to be returned when we bought it The putchase was made to relieve edema in my lower legs. I found the foot did not elevate enough to relieve the problem. I certainly would not have made the purchase had I known of the limited feature. When I called the store they then told us that we could not return the frame. The gel feature didn't feel like it worked. We purchased a mattress cover as advised . We were told we had 90 days to make a mattress exchange. That being said we went back to the store and made a selection. My discussion with the store manager further frustrated m and I left the store angry and digusted. My husband agreed to have a new mattress delivered .We were advised to purchae a protective cover due to the industry return policy fof staining not. The new one had the cooling feature but now we discovered The gel cooling is feature is being masked by the cover.. My husband told me the store manager said no further action-.At this point I don't want to any of the merchandise. Paying $1800 for something I totally can't do. I am stuck with. merchandise that doesn't work for me..

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3:29 pm EDT

Bob's Discount Furniture love seat and sofa

I purchased a living seat from bobs furniture with a 5 year goof proof plan I reported damage to the furniture they came repaired it same thing happened they came repaired they screws that going in to the frame of the chair are repeatedly coming out because it's stripped from driving the same screw over and over I called to make a claim they denied it they said they will not send anyone out to repair it the cushions fell off they will not repair they told me to deal with it

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2:14 pm EDT

Bob's Discount Furniture goof proof plan/customer service

I have received horrible customer service from goof proof/assurance/customer care or whatever it's called. I spent over an hour making follow up calls today regarding a prior service request for damaged furniture that was never handled. I was actually instructed to contact the 3rd party company that should be calling me for the cleaning. Then that 3rd party company (that never called me in 7 days) told me they didn't have the machine to clean the vomit on my couch. I had to call customer care again (another 30 min call). Oh and I had been waiting 3 hrs for a call back from a supervisor because apparently there was no supervisor on duty. Now I am scheduled with another 3rd party company for August 21 (nearly a month after the couch was vomited on and smelling of sour milk from my sick baby).
At this point I'll clean it myself. This company is horrible. My couches were sent back 3 times due to damage when they were delivered. And even the last delivery still had a scratch. Your service representatives are of no help and could care less if the customer is happy.
Never buying from Bob's Furniture again. It's an absolute headache. Oh and I'm currently looking for all new furniture for my recently flooded basement. Bobs will not be getting that business.

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9:48 am EDT

Bob's Discount Furniture entertainment center and delivery

purchased sectional sofa and entertainment center. Delivery left a mess and the doors on the entertainment center would not slide and the lights would not turn off. they sent a contractor to fix he could not so they delivered a new one. guy comes out without the new one to only remove the defective one and say forget it we will come again when it can be swapped out all at same time. (another day off work without pay) Make a horrible experience short it took 5 days off work to get it right. I was called about a bad yelp review i wrote and was told after everything is fixed correctly they will credit me the delivery to my credit card which was 360 to 400 and a 100 dollar gift card. the customer care supervisor said she would PERSONALLY follow up and take care of it. that was three weeks ago. Worst customer service in the furniture industry. The delivery fee returned is all you could offer with a gift card and you did not even keep your word with the supervisor follow up. read the notes on my account. SAD Company

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Bob's Discount Furniture Customer Reviews Overview

Bob's Discount Furniture is a popular furniture retailer that has been in business for over 25 years. The company has a strong reputation for offering high-quality furniture at affordable prices, and this is reflected in the overwhelmingly positive reviews that it has received from customers.

One of the most commonly cited positive points about Bob's Discount Furniture is the quality of the products that it offers. Customers consistently praise the durability and comfort of the furniture, with many noting that they have been able to enjoy their purchases for years without experiencing any issues.

Another key positive point is the affordability of the furniture. Many customers appreciate that they are able to find stylish and high-quality pieces at prices that are significantly lower than what they would pay at other retailers.

In addition to the quality and affordability of the furniture, customers also frequently praise the customer service that they receive from Bob's Discount Furniture. Many note that the staff is friendly and helpful, and that they are able to provide guidance and recommendations to help customers find the perfect pieces for their homes.

Overall, Bob's Discount Furniture is a highly regarded retailer that consistently receives positive reviews from customers. With a focus on quality, affordability, and customer service, it is no surprise that the company has become a go-to destination for those in search of stylish and affordable furniture.

Bob's Discount Furniture In-depth Review

Overall Rating: 4.5/5

Product Selection: Bob's Discount Furniture offers a wide range of furniture options for every room in your home. Whether you're looking for a new sofa, dining set, or bedroom furniture, they have you covered. Their selection includes both modern and traditional styles, ensuring there's something for everyone.

Pricing: One of the biggest advantages of shopping at Bob's Discount Furniture is their affordable prices. They offer competitive prices on all their products, allowing you to furnish your home without breaking the bank. You can find great deals and discounts on their website, making it even more budget-friendly.

Quality of Furniture: While Bob's Discount Furniture offers affordable prices, they don't compromise on quality. Their furniture is well-made and durable, ensuring it will last for years to come. They source their products from reputable manufacturers, so you can trust the quality of what you're buying.

Customer Service: Bob's Discount Furniture prides itself on providing excellent customer service. Their staff is knowledgeable and friendly, always ready to assist you with any questions or concerns. They strive to make your shopping experience as smooth as possible, ensuring you're satisfied with your purchase.

Delivery and Shipping: Bob's Discount Furniture offers convenient delivery and shipping options. They provide fast and reliable delivery services, ensuring your furniture arrives in a timely manner. They also offer assembly services for an additional fee, making it even more convenient for you.

Return Policy: Bob's Discount Furniture has a fair return policy. If you're not completely satisfied with your purchase, you can return it within a certain timeframe for a refund or exchange. However, it's important to note that some restrictions may apply, so it's always best to check their website or contact customer service for specific details.

Website Design and User Experience: Bob's Discount Furniture's website is well-designed and user-friendly. It's easy to navigate and find the products you're looking for. The website also provides detailed product descriptions and images, allowing you to make informed decisions before making a purchase.

In-Store Experience: Visiting a Bob's Discount Furniture store is a pleasant experience. The stores are well-organized and spacious, making it easy to browse their extensive selection. The staff is helpful and available to answer any questions you may have, ensuring you have a positive in-store experience.

Warranty and After-Sales Support: Bob's Discount Furniture offers warranties on their products, providing you with peace of mind. If you encounter any issues with your furniture, their after-sales support team is ready to assist you. They strive to resolve any problems promptly and efficiently.

Reputation and Trustworthiness: Bob's Discount Furniture has a strong reputation for providing quality furniture at affordable prices. They have been in the industry for many years and have built a loyal customer base. Their commitment to customer satisfaction and ethical business practices has earned them trust and credibility.

Sustainability and Ethical Practices: While information on Bob's Discount Furniture's sustainability and ethical practices is not readily available, they do prioritize customer satisfaction and offer quality products. It's always a good idea to inquire about their sustainability efforts before making a purchase if this is an important factor for you.

Special Offers and Promotions: Bob's Discount Furniture frequently offers special offers and promotions. You can find these deals on their website or sign up for their newsletter to receive exclusive discounts. These special offers can help you save even more on your furniture purchases.

Customer Reviews and Testimonials: Bob's Discount Furniture has received positive reviews and testimonials from satisfied customers. Many customers praise the affordability, quality, and customer service provided by the company. Reading customer reviews can give you a better understanding of other people's experiences and help you make an informed decision.

Comparison with Competitors: When compared to its competitors, Bob's Discount Furniture stands out for its affordable prices and wide product selection. They offer a good balance between quality and price, making them a popular choice among budget-conscious shoppers.

Pros and Cons:

  • Pros: Affordable prices, wide product selection, good quality, excellent customer service, convenient delivery options, fair return policy, user-friendly website, positive reputation, special offers and promotions.
  • Cons: Limited information on sustainability and ethical practices.

Final Verdict: Bob's Discount Furniture is a reliable and affordable option for those looking to furnish their homes. With a wide selection of products, competitive prices, and excellent customer service, they provide a positive shopping experience. While more information on sustainability practices would be beneficial, their overall reputation and customer satisfaction make them a trustworthy choice.

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Contact Bob's Discount Furniture customer service

Phone numbers

1800 569 1284 +1 (860) 474-1000 More phone numbers

Website

www.mybobs.com

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