Bob's Discount Furniture
reviews and complaints

My boyfriend and I bought a house two months ago and purchased our Bobs furniture a month before we moved into the house. I spent close to $5000.00, a new bedroom set and my entire living room. The first delivery was fine and great no problems. Furniture came new and the crew was nice and did a good job. However our Media Center was on backorder for 2 months! Each time I called they told me next week next, that went on for the entire month of June. I finally got my media center last friday, but not before arguing with them of why they cant schedule the delievery when I'm home, they said because their computer schedules everything they have no control on the schedule, needless to say I have to have my boyfriends mother at my house at 730am and wait for the table to come. When I got home, the table was full of dust, the draw was broken, had scratches and a dent in it along with a heavy duty staple hanging out the bottom. So I called and demanded a new table, which was fine they said ok you'll have it next week. So that was solved.

Now my bed, after 3 weeks of having it the middle slat on the bottom snapped. I called for them to come replace it, so they came this past thursday. When the tech came he had the wrong piece and in front of my boyfriend tried jamming it into the mail side rail and then sawed off a piece of the middle slat to make it smaller to fit. On top of that put scratches and chips in the bed. Ok so the slat was fixed, but then two nights later the bed collapsed completely while sleeping in it on the side where the tech was working! I couldnt believe my bed on basically on the floor. So after calling and arguing with Customer Service after an hour they said they will send out a tech next week, next week?!?! We're sleeping on the floor! So I called back again and spoke to a supervisor he pushed up the Tech to Wednesday, but I mean come on I want a new bed, I dont want this one fixed, they obviously dont know how to fix it right, cause they just made it worse! So I had to threaten them with a Lawyer and the Better Business Bureau for them to put me through to the Corporate Office and the guy on the phone said I will have a new bed in my house by Thursday. I went through so much crap and so many headaches with their stupid customer service and stupid policies. When your furniture break because your tech didnt know what he was doing you give the customer what they want period! Especially when its only 2 months old and the customer spends $5000 in your store!

In 2002 I purchased a mattress set from Bob’s Discount Furniture. In 2004 that same mattress set was deemed defective and Bob’s came to my home and replaced the mattress. Five years later in January of 2009 the second mattress was deemed defective by a technician and once again Bob’s issued a store credit and allowed me to pick out a new mattress. I visited the store and picked out what I was told was a quality mattress. This past weekend a technician was again dispatched to my home and Wade determined that the mattress placed in my home 6 months ago was also defective with a 2” depression.

In speaking to Bob’s customer service department on Saturday July 18th I was told the options available to me. They included issuing a store credit which would enable me to visit the store to pick out a new mattress set and coordinate a delivery time. I asked for Bob’s to come to my home to remove the mattress set and issue me a full refund; I was denied. The CSR, Marlene indicated that she was authorized to issue refunds only. When asked to speak to her manager, Candice, I was told the same. Marlene indicated that Candice was the top manager of the department and would not authorize a store refund.

Marlene went on further to say that the first mattress replaced in 2004 was not even inspected by technician. I rebutted with the directions I was given in 2004, to take a broom handle, lay across the bed so the depression was in the center of the handle, measure the depth of the depression and send in the results. This was done and the mattress was replaced. Marlene further detailed to me that the warrantee from the first mattress set was carried over the course of the past 7 years and applied to each subsequent replacement.

I did not speak to Candice directly as I was told by Marlene that Candice would not offer anything more nor a refund. Marlene did in act say she felt my frustration and request for a full refund. I simply do not want another Bob’s Discount Furniture mattress set delivered to this house. Within 7 years 3 mattress sets have been deemed defective. At some point, the time being now, this must end. It is now my understanding that I have 2 weeks to take advantage of the store credit offer. Two weeks and counting to resolve this matter with Bob’s.

I am frustrated beyond believe and facing the fact that I will be out of $699 for the mattress and $280 for the box spring. Given the set of circumstances, I feel Bob’s should do the right thing and refund the amount spent on the mattress and box spring. They have not achieved a level of respect as a retailer which provides superior or even great products. The third time was not the charm. Over the past 7 years too much of my time, personal and professional, has been given to Bob’s in trying to reach a mutual satisfactory resolution.

Have bunk beds purchased at Bob's a few years ago...went back to purchase matching desk, and did so immediately. Desk was delivered damaged, and a new desk was to be delivered the following week. No call, no desk! When I called, a new delivery date was set. On that date, I received a call, telling me VERY rudely that the desk had been discontinued and that my only option was to keep the damaged desk, or return it. I told them that undiscounted, the desk was not worth it (chipped corners, drawers that didn't slide...a floor model, I was told), and to please pick it up. They arrived within 10 minutes to retreive their desk. When I called customer service to inquire as to why I had not been informed that the desk had been "discontinued", I was dealt with in the most trivial and rude fashion. I sent an e-mail to their regional offices, and was told that they INDEED had desks, undamaged, in their warehouse facility, and I would receive a call the following day to get a new, undamaged one. Not only am I still waiting for this phone call (for about 2 months), I amstill being billed for a desk that I do not have!

My kids bought a couch at Bob's Furniture. The first two came in damaged and finally the third couch was ok. In three months the living room was infested with carpet beetles. The exterminator said that they were definitely in the couch as when he went to kill them they crawled back into the couch. Bob's will NOT stand by their furniture. However someone told me that a place where she worked had a Bob's couch dellived also and it was filled with bugs. They did take it back. They will not give us back our money. We had to throw away 2 carpets, bomb the apartment, bring all the clothes to the dry cleaner and stay in a hotel for two nights until it was safe to go back.

This company should be shut down...the products are made of balsa wood...While I was shopping there (wife's idea), I walked by a bedroom piece of furniture and the whole top part just fell off.. ALL the salesmen just scattered and went out of sight...If I could picket the place I would just so other unaware customers would not be suckered...Everything that was bought there from our freinds was returned at some point...Discount my A_ _ ! If I didn't have a new 59" TV that I love, there would be holes in the screen from each time his commercial came on... Bob belongs in the same room as that "Maze" guy that sells cleaning products...with the key thrown away...

I purchased an electric fireplace media center. It was not cheap! We paid $600 for it, and it is a lovely looking piece of furniture. The salesman told us we would have to install the firebox into the mantel. He said this 2 to 3 times, so we would not expect a fully assembled fireplace.

However, our good salesman neglected to say the mantel would not be assembled.

So, after waiting 3 weeks (the store carries no stock except for damaged goods in their 'pit.') for it to be shipped from their main warehouse, we went to pick up the item and much to our chagrin, the warehouse person drops 2 boxes into the pickup truck. I asked where the mantel was. He kicked one of the boxes and grunted 'here.'

I went inside. I was told that this was a 'flat pack' purchase. I calmly stated that I expected to put a firebox into an assembled mantel. No, no, no, that was wrong, I was rather rudely informed.

When I began to explain what I understood the purchase to be, the young lady became rather indignant stating that I had to take it as it is.

So...I took the pieces in the boxes, because I wanted this fireplace.

However, next time I want to purchase 'flat pack' furniture, I will NOT spend $600, and I'm sure my 'flat pack' furniture purchase will be made at IKEA or Christmas Tree Shop.

It took me about 4 hours to assemble this (with assistance holding parts). I do not believe it was meant for the average consumer to put together.

Bob's is a rip-off. The minute they get your money, they treat you very different.

I would not recommend this store to anyone.

-mary

Bought a sofa from Bob's Discount Furniture. The frame broke within 2 years. called Gardsman only to be told a claim could not be filed over the phone, they had to send me forms. I filled out the forms and sent them back only to be denied because "claim was not filed within 5 days of mishap.Got no where with either Bob's or Guardsman. Try calling for service and you get put in a loop on the phone. Try to contact corporate office, you are put back into the same loop try the internet NO WAY how doyou contact Bob for service or even to have him make good his promises in his TV ad's. Bob won best retailer for 2008. Look out if this is as good as it gets.

My wife and mother went into Bob's to buy furniture, sales man named Angel Concepcion was very rude to them from beginning to end then the Furniture that was received was damaged spoke with the store manager at that location Vincent Davis very rude and all was said that Bob's has been in business for 18 years and My situation wouldn't put it out of business We the customers put Bob's Furniture in business and we the customers can put him out of business he needs to go back to core values of treating customers right Bob do what you have to do to get it right or you will become a memory in an furniture conversation "Where did you get that furniture", "oh At Bob's but hes out of business now guess he didn't his customers right." "Yup that's right Customers are a core of all business!

Purchased high dark wood cherry kitchen table with the built in leaf inside back in 2005. YOu can walk by it and the screws from the chairs would just fall out.
Well I finally opened the table up wiht the help of 6 of my adult friends, we were able to use the that extra piece to make the table larger. For years I would call up and they kept givning me an accuss, oh the wood swelled up.. Its Winter. ..
Well make a long story short, No one is willing to help me, open the table and tuck the leaf back in .. My table is stuck and wont open...
BOB DISCOUNT SPEAKS FOR ITS NAME.. POOR QUIALITY, POOR CUSTOMER SERVICES,
he stands by nothing but your money..

I will NEVER buy anything from them again..

also purchease a living room set.. I wont even tell you about that case..

Signed very UNHAPPY and UNSATISIFIED CUSTOMER

After many purchases including my 81 year old mom that sleeps on a down mattress including my 20 year old daughter bought about 5 years ago you would think Bobs cared? Well there motto is after the purchase you own it! Furniture also! Couldn't resist buying 2 sets in 2 years.(DUHHH) We found padding inside moving around causing bulging all over! I bet your now thinking we are 300 LBS. and that is what happens. Guess what? My 20 year old weighs 105 LBS. and my mom weighs about 135 LBS. My wife And I are both less than 200 LBS. and Bob says our furniture even with the warranty claims I need too contact the manufacturer!? I gave up after months of his snotty people in his out of town help! GOOD LUCK too anyone with problems.

They are liars! You would think in this horrible economy they would be kissing your feet! I recently went to bobs to buy a new bedroom set, and mattress for our new apartment. First he told me all the parts were all in stock. Then he told me it could be at my new apartment the day I moved in (Saturday). We decided it was perfect and went forward and bought it. Once my boyfriend signed the paperwork, his whole story changed. All the parts were not in stock and it would not be shipped until later on the following week! He was a complete liar! Make sure you get the correct story before you sign anything!

So I decided to get a "leather" love seat and sofa from Bobs...When they shipped the furniture they didn't mentioned or measure the doors to see IF they would fit...Wouldn't you assume that they would have more knowledge in regards to helping you out with measurements. Or at least advise IF IT"S POSSIBLE!

Ohhh no no no they wedged the love seat and sofa though a 32" door when the furniture is 35". They ripped parts of the leather, broke the back portion of the love seat "frame". AND chipped my doorway...

I called to see if a "Tech" would come and see if it's possible to fix and not send them back... I just said hell with it...and wanted to see if they had something else. Nothing I wanted would fit through my door, all measurements are too big. I just want my money back……

Wouldn’t you assume that they would try to help you find something similar or something that would fit? NOPE, they didn’t care, I assumed since times are tough now they would TRY to accommodate me with something… NOPE no interest.

I said…”I want my money and I do not want to deal with this POOR service…… did they care... NOPE!

Best part! They didn’t refund everything I paid for the Love Seat and Sofa…..They said that they would charge me for the delivery since it was not a manufacturing damage? WHAT! …..THEY DAMAGED IT WHEN THEY WEDGED IN THE DOOR……

So my question … How do I get my money for delivery back?

I have pictures to prove they ripped it before returning it!

I purchased a sofa and an over sized chair on special order from Bobs. The order came later then noted, and the quality of the sofa is terrible. Along side of that I purchased the high cherry table with 8chairs. I spent alot of money there.

Sofa and chair bows when you sit in it. I have called several times for them to come out and fix it. they claim that there is nothing wrong with the structure and it is wear and tear. Well I am the only one who lives there part time. They came out and said nothing that we can do . I had to go to home depot and buy plywood to put in the sofa it helped somewhat with bowing but the cushions DO NOT HOLD there form. Very cheap.

Now the table, the chairs were wabbly and shakey. Occacssionaly some screws would fall out on there own, with out people sititng on it. I finally decided to expand the table for the first time this weekend. it took 6 adults to get the table opened.

I am very unhappy about the products and services of BOB DISCOUNT FURNTURE..

BUYER BEWARE*

I wish I had found these reviews prior to going to Bob's Discount Furniture. I have never received such awful customer service-especially now when they should be appreciating any business they can get! I got my table set home, only to open it up the next day to find the wrong color was enclosed-even though correct color noted on box. I was basically told it was my fault for not checking sooner, then told they could not come exchange it. Once they finally "did me the favor" of putting in the exchange, I actually had to PAY and additional fee to have the incorrect one taken away, and correct one brought. I could not return it, because I would only get a store credit, for an item that was incorrect on their end! I paid the fee, as a credit to a store I will NEVER set foot in again would be worthless, so I might as well try and get something out of my horrible experience!

Bobs furniture *** they ruined my furniture and my wood floors when delivering my couches, tables and bedroom set over 3, 000 worth i think they suck fat *** and id rather go to cardi's i think when they do the commercials the lady in the commercial *** bobs *** on the bobopedic hahahaha they yelled and screamed at us upon delivery cause they delivered my furniture in the poring rain with no cover on the furniture i think that bob should suck everyones *** who he *** over the stuffs cheap in price cause the furniture.

I ordered an electric fireplace from Bob's, to be delivered which was mandated, would not allow me to pick up this piece. Came to my house damaged, door was warped. Speaking to their delivery men was difficult, especially since they spoke little English. They put me in touch with their "Customer Service" department, they wanted to send a repair man to fix, I told them I wanted a new piece, the door was defective. After discussing at length, they agreed to send me a new one. On the following Saturday, delivery was scheduled for 8:56AM to 11:56AM. At 7:30AM a message is left on my phone requesting an earlier delivery, please call back in 15 minutes if this is okay. At 7:32AM they were at my door with the WRONG PIECE. When I called their CUSTOMER SERVICE department, they had no record of my delivery for that day. I went to the store in Farmingdale and was assured by the store manager Ilan Amouyal that the next delivery would be fine. On Wednesday, the delivery was scheduled for first stop, 7:30AM approximately. At 7:40AM I receive a call from CUSTOMER SERVICE that the delivery man is ringing my bell, no answer. I am home, check the door, no truck. No one on the phone anymore either. 5 minutes later the delivery man calls, will be by you in 30 minutes, never at my home earlier. Calls to CUSTOMER SERVICE that morning never returned, put on hold for 25 minutes. Furniture arrives, and guess what, both doors on the piece are defective. I refused the piece, went to the store and spoke to manager "B" Randy Singh. He too promised a resolution by that evening or the next morning. Still no return phone call. Visited the store on Saturday and spoke to Ilan who credited me back 30% of sale, I requested the delivery charge to be waived, would not. Offered gift cards, never received them. Worst furniture, CUSTOMER SERVICE, AND MANAGEMENT team. Bob's Discount Furniture seems to be Bob's Junk Furniture instead!