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Bob's Discount Furniture
Bob's Discount Furniture Customer Service Phone, Email, Contacts

Bob's Discount Furniture
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2.1 514 Reviews

Bob's Discount Furniture Complaints Summary

134 Resolved
369 Unresolved
Our verdict: When using services from Bob's Discount Furniture with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Bob's Discount Furniture reviews & complaints 514

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1:01 pm EST
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Bob's Discount Furniture smashed fireplace insert

I am a VERY DISSATISFIED CUSTOMER! Ive been in and out of hospitals..I am a Disabled Veteran with Multiple Sclerosis! I ordered a couch, chair & fireplace for my new single-level place I just had my carpets cleaned & shampooed and when the fireplace insert was opened in my house, SHATTERED glass EVERYWHERE! They had NOTHING to clean it up with. I Had a Christmas/Thank You Party the next day with no fireplace and glass embedded in my carpet. NOT even an apology from Bobs Discount. All they said was the insert will take 4 days to be redelivered! I called the store and of course they can't do anything because the furniture doesn't come from the store. But yet they were aware of what happened. Again I had to make the call. Still to this day NOBODY had called, emailed, etc to apologize for the inconvenience! NO APOLOGY, NO DISCOUNT FOR THE INCONVENIENCE, NO NOTHING! Poor Customer Service and I will continue to be on Social Media regarding this.

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6:49 am EST

Bob's Discount Furniture customer service doesn't exist

Does their customer service actually exist? I urgently needed their assistance regarding one question I had after I received my order. Called them a million times, left voice messages and emailed them. No one ever called me back. I assume this company is a scam, just because they ignore their customers. Or maybe they never hired people for so-called customer service department. Who knows...

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Shaun R.
, US
Dec 18, 2017 9:08 pm EST

A MILLION times?

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11:15 am EST

Bob's Discount Furniture loveseat tear

Purchased the Jackson set in July 2017, in November the seam of the back cushion had torn and worked it's way up through the cushion. Bobs sent out a technician who deemed it to not be a manufacturers problem, but tried fixing anyways which held up for not even a week because it was poorly done. if he was not able to fix it right he shouldn't have done it. i called guardian and they will not fix it now because the technician has already messed with it. Why should I deal with a huge tear in my 6 month old couch that was not cheap... i am very upset because now I have to wait until after Christmas because they have to wait 30 days to even ATTEMPT to send another technician which now the tear is frayed so i can assure the technician will not be able to fix it properly. if i would have known how much of a pain this would be I would have never purchased from bobs.

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7:50 am EST
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Bob's Discount Furniture sectional sofa

Purchased on 3/4/2017. Paid $1433.86 purchasing the warranty and all the extras (listed price was $800 so I paid nearly double to get the warranty). Sticker shock but went through with purchase. Within 3 months of use, the ottoman lost all it's cushioning -- you could feel the boards on your shins when you rested your legs on it. Called customer service and after being on the phone 25 minutes, they agreed to send out a technician. He wrote a report, apparently as I never heard back from them and had to keep calling, that it was not a manufacturer's defect. What else could it be? We didn't damage it and it's not even our main furniture/used daily--it's in the spare room. Called again and again and get nowhere. Customer service SUCKS.

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9:48 am EST

Bob's Discount Furniture bedroom chest

my name is Rachel Adell. Tel # [protected]. I purchased around $10, 000 worth of furniture around two years ago and I also purchased extra warrantee for my furniture. I had issues with the tracks for three drawers for the chest and the service man came and inspected the chest back in July and ordered the tracks. I received few calls from Bob's that the tracks are back ordered and they will arrive sometimes in November. Even though I was not able to use the drawers I decided to wait. A few weeks ago I got another call that they are discontinued and I have no choice but either wait till end of 2019 to have the chest replaced or have another chest from Bob's or 20% gift card. waiting till end of 2019 is obviously out of question and the stain can not be match with the rest of the bedroom set. choosing another chest is out too since the chest is a part of the set and 20% gift card is no good either, I wont find anything with that in Bobs. I asked the agent to at least honor me with 50% which is about $250 gift card and I will take care of finding the tracks and hiring the right contractor to replace them and it was refused. Bobs should stand by their claim that with buying the warrantee they will take care of the damages within that period and in my case not only they are not doing that, they are willing to compensate me with a fair amount. Please contact me to discuss the issue.

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7:57 pm EST

Bob's Discount Furniture sofas not been covered under warranty for manufacturer defects.

Called bobs to have my Sofa Recliners check out because the stitching on arm rest, and other parts of the sofas are coming apart, also the sofas material (bonded Leather) is fading, was ask to summit pictures of the problem, and was told that the pictures show that the damage and the stitching coming apart was from ware and tare of them been used, as a customer I feel disrespect of how can someone looking at some pictures can make a decision like that, I paid over $2000 of my hard earn money for this Sofa Recliners to only last my family not even 3 years, we dont have pets we both work all day and have two kids 12, and 4 and we enjoy the sofas during night times after dinner to watch tv, and no Sofas with this kind of use should only last you 3 years, the material on the sofas is coming apart even on the arm rest the stitching is apart I ask the rep if they think that my family sits on the arm rest for it to be ware and tare and was told Maybe, what a disrespect I have the Goof Proof and never called to file a claim because the problem is not from accidental damage is from manufacture defect, I am requesting for someone to come take a look at the sofas or for someone else to review the pictures and see that is not ware and tare is that the product is defective to only last 3 years, and for the sofas to be replaced Client Is Paula Garcia phone number is [protected] and [protected]

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Jdes
, US
Dec 06, 2017 11:55 am EST
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Can’t explain how disappointed I am with Bob’s furniture. I purchased a leather sofa and love seat back in 2013, I also purchased the goof proof from the store. This is not something I usually purchase, because I feel that it is a waste of my money and companies always find a way not honor it . And low and be hold it was a waste of my money and they did not honor it. I was referred to Bob's Customer Care line where I explained my situation and was told I was still covered under the 5 year warranty. I was told to submit pictures to show my defectived sofa to later be told that the goof proof does not cover the peeling and cracking of the sofa. When I purchased the goof proof I was told that the sofa would be covered no matter what, only to find out that I either had to jump on it and break the frame or take a knife to it and slit a hole in it. I can’t express my disappointment with Bob’s! I am looking for an explanation on how a product seems to be defective and the goof proof won’t cover it. And this is why I never purchase insurance. This was an message i sent to bob's in Poughkeepsie . I no longer want you to honor the goof proof but I would like my $100 back that I spent for it. I will not purchase another item from bobs. Just give me my $100 and we are done. Note to all don't purchase from Bobs they are horrible.

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pobarjenkins
Minneapolis, US
Nov 21, 2017 3:53 am EST
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It can be hard to tell the difference between manufacturer defects and normal wear and tear. Unfortunately consumers can be rough with their furniture. Additionally, bonded leather furniture is not as durable as pure leather furniture. Have you asked the store of purchase who the manufacturer is? It's likely it is not Bob's. If it isn't, have you tried calling the manufacturer directly?

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4:34 pm EST
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Bob's Discount Furniture summit dining table

On 2/10/2017 my house went on fire. I lost basically everything. I lived in a hotel for 4 months with my 1 and 4 year old boys. When my house was finally habitable again I immediately went to Bobs on 5/12/2017 and dropped over $4, 000 to replace a few items so we had something to sleep on, eat on, and sit on. On 11/11/2017, I had a birthday party for my son who was turning 5 years-old. I could not afford the party but some friends helped out since I wanted to do something nice in celebration of being back in the house and their father having left us for another family. At the time that we went to do cake, I asked one of the other mom's if she could help me open the table to put the center piece in. At this point, when we went to open the table up, instead of locking into place the tracking came completely out and one part of the table landed on the childrens lap, and the other half of the table that I was trying to balance to avoid falling and smashing open my floor, when I couldnt hold it anymore cracked and fell on top of the bench cracking and smashing it in the process. All of the children were screaming and crying scared, the tabe is now in pieces on my floor which not only destroyed the birthday party since everyone was traumatized and we were left with no where to have cake, but at this point Bobs wont even replace it (It's still under warranty) and Thanksgiving is 6 days away! So now no Thanksgiving for my children?! How much more do we have to endure this year?! I am disturbed and disguted that Bobs will not replace the table, as I just noticed by looking at my receipt would essentially only cost them $300! Is it worth it to you Bob's to ruin our Thanksgiving over $300 when not only is the table STILL UNDER WARRANTY, but I JUST SPENT $4, 000+ in furniture at your store just 6 months ago, AND IM NOT DONE! I still have to furnish my children's bedrooms but I do not have insurance coverage for these items as of yet, plus what about the THOUSANDS i have spent at Bobs over the years?! I am asking that Bobs reconsider replacing this table ASAP so we can have Thanksgiving dinner, me and my 2 children just the 3 of us. As I mentioned I will be extremely shocked, saddened and appalled if this request is denied. Again, the table is $300 and UNDER WARRANTY! Please reply ASAP hopefully BEFORE Thanksgiving!
In addition, my CUSTOMER # is #2514075, the order # is #8245203, the articles that need to be replaced: [protected], and [protected]. I still have the chairs and the table legs, so really just these two items, the table top and the bench need to be replaced. I'll be anxiously awaiting your reply.

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Mary Jo Dibiase
, US
Nov 30, 2018 1:28 pm EST

I don't understand why I can't buy two chairs and pick them up myself at the store? Why do I need to pay delivery fees when there is nothing to assemble since they are chairs and already come assembled?

JKWilliams
JKWilliams
, US
Nov 18, 2017 6:39 pm EST

Man you are under some bad stars. Husband leaves, house burns down, table comes apart (heck, I broke out in zits just reading this). I'd lay low for a while...at least until Uranus goes direct (late January I think). . Not to be nosey, but you ARE getting your child support money, I presume?

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gmrusso
, US
Nov 18, 2017 6:46 pm EST
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Replying to comment of JKWilliams

Nope. $00000

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Shaun R.
, US
Nov 17, 2017 4:55 pm EST

It's really unfortunate you've had such a difficult year. I can really appreciate your frustration.

Unfortunately I think most people can understand that warranty coverage isn't handled by the reseller but the manufacturer. I'm also not aware when it ever covers physical damage, let alone dropping it.

Although not ideal, have you checked local thrift stores to see if you could replace it, at least temporarily, with something? Or how about eating picnic style? It's likely to actually be a good memory for everyone if you put a positive spin on it.

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gmrusso
, US
Nov 18, 2017 12:22 pm EST
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Replying to comment of Shaun R.

The table was dropped because it came off the track. It is not supposed to come off the track. Years ago I had a similar style table and all you have to do is gently shimmy the table open and it locks into place so you can add the leaf to the middle. In this event the table did NOT lock into place so after it came apart in TWO separate pieces, my friend was unable to sustain the weight of the end of the table she was holding, and I myself could no longer sustain the weight of balancing my end on my lap in excruciating pain before the table finally fell off my lap since I couldnt hold onto it any longer and thus, THEN fell and smashed everything in its way. The table is under warranty. The parts RETAIL are $300, so to Bobs its prob more like $100. They cant replace parts UNDER WARRANTY for $100?! I just spent $4, 000 in their store in one day just 5 months ago! And what Ive heard from others this store is CONSTANTLY looking for ways to evade honoring the warranty. This is completely unacceptable. Their excuse for not covering the parts is because somehow its MY fault the table was missing locks and came apart! I dont think picnic style will work for my children since they have been staring at the broken table in pieces on the floor for over a week now crying and recalling how it fell apart at his birthday party. This is disgusting that Bobs refuses to be held accountable. Not the first time they refused to honor a warranty from what Ive heard. Sad.

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11:28 am EDT
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Bob's Discount Furniture furniture, guarantees, customer service, delivery

Let me say, I have been buying from Bob's for a long time, and I don't know why I keep going back! I bought my daughter's bed there maybe 15 years ago, and they forgot to add the headboard to the order. By the time I got the order off layaway, the bed was discontinued and we could not get a matching headboard. I didn't go there for about 7 years after that experience. When I went back, I bought 2 couches there, with the protection, and 100% of the time, they would not repair or replace the furniture when it was damaged. Most recently, I bought my son a full size bed. Bob's delivery told my husband that they would be to our home in a few minutes. My husband asked them to please wait 10 minutes so he could be there for the delivery. When my husband got home, the bed was set up and the delivery people were gone. They let my 22 year old autistic son sign for the bed, which turned out to be too short. We called Bob's to see if we could trade up to a Queen. They said we could trade the mattress, but not the electronic base, because that was directly from the manufacturer. So warning to all who consider an electric bed from Bob's ... YOU CANNOT RETURN AN ELECTRONIC BASE ONCE IT IS ACCEPTED IN THE HOME AND SIGNED FOR. And God forbid, if one of your disabled "children" sign for the bed before you (the paying customer) gets to check it out, you're screwed! I have been buying more furniture from another local furniture store recently, because I am trying to work myself away from Bob’s dishonest and deceitful practices.

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3:03 pm EDT

Bob's Discount Furniture delivery stinks - customer care is the worst!

Ordered a queen bedroom set paid for a split box spring for an additional $50 because nothing else would fit up the elevator. Was confirmed delivery between 3:45 and 7:45 - however, got a call more than an hour before that they were ready to deliver but were not going to wait. Got there (they were lost) and found out they only had half a queen box spring and a twin box spring. Called the store spoke to a manager - NOTHING I CAN DO! - seriously they have box springs in the store which I asked if we could use until the rest of the box spring came. They offered to have it delivered the next day - however, no one is able to be there to accept it. I asked to speak to Bob, and got transferred to customer care where I spoke with who I believe was Elvia (spelling). She could not hear me, I was frustrated and annoyed she kept talking and said he couldn't hear me. She was not a good customer care person. I asked to be transferred back to the store, but that didn't happen.

Tried calling the store again to talk to a manager - no success. Obviously Bob nor his staff care about the customer care part of this. I understand it all comes from a warehouse, but they should at least try to make the customer happy. As I said I asked to 'borrow' a box spring from the store ad was told it could not happen. They have tons of queen box springs in the store - I guess they have no creativity on how to make a customer happy.

I WILL NEVER EVER use them again.

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4:39 am EDT

Bob's Discount Furniture terrible service

Disappointed with my experience. Seems to me like the worst customer service I have ever dealt with.
Once they get your money they stop caring about you. Absolutely unprofessional, never stand behind their products and have a clueless support. Never experienced anything like that.
The way they treat customers leaves much to be desired and it cant be explained in some way and has no excuses. Your customers are your everything, they bring you money, so treat them with respect, not how you do.
I'm very frustrated I dealt with you.

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1:40 pm EDT

Bob's Discount Furniture furious and disappointed

In early August I came into your Nesconset store and ordered two full sized kids beds with the dresser/mirror set. Plus a sectional and a fire place. Spent over 7K there.
Trip 1) one dresser was damaged and they also forget to bring two cup holder inserts.

Trip 2) dresser was damaged again in same spot and still no cup holder inserts.
Meanwhile one of the recliners in the sectional stops working and now also needs to be replaced. Keep in mind I have only had this furniture 2 weeks or so.
I called to complain and they ask me what time I can be available. I give them the time - and schedule my work and meetings around that time to ensure I am home. They decide to come 4 hours earlier then the time they told me and give me an entirely new window of time - causing a day of chaos at my work (keep in mind I have already taken 2 days off from work to be there for when they arrive.)

Trip 3) They come - give me a hard time about putting together the dresser and mirror - acting like that wasn't their job. I told them the previous drivers put together everything else that they brought - why wouldn't they put this together. Finally they did.
Also - I should mention that they still didn't bring cup holder inserts.

Wonderful way you guys run your warehouse operations. What a joke. What horrible customer service. Now I am on with someone from your company and they want to give me $75 gift card (like why in gods name would I ever want to buy anything from you ever again) for my troubles - and the reason she gave, "we can only give $75 because we only came out 3 times." Yes "ONLY"! Glad it will take you 4 total trips once my cup holders are delivered to complete the order.

What a joke - if you guys were a real company you would truly take care of this problem. What a joke.

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7:41 pm EDT

Bob's Discount Furniture never received my refund

Order No: 8377775, Confirmation Number: [protected],
Customer Number: 5959964
I bought a Bliss mattress on June 9th. It was horrible. I went to Bob's and told them I wanted to return it and get a better one. I was told I had to keep it for 30 days. On July 9th I contacted Bob's to arrange to return the full size mattress. I was told I would have a credit of $247.13. The mattress was picked up by Bob's on Aug. 3rd and I waited for the refund to hit my credit card. After 2 weeks I went to the store and asked for my refund (when I was informed it would be minus the $69 delivery fee I had to pay AGAIN). The clerk could not find the information in the computer. The store manager came out and told me they have no record of picking up the mattress on August 3rd! He said he would look into it and refund my money to my credit card. That was on August 21. I still have not received my refund. My next step is to file a complaint with Consumer Affairs.

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10:39 am EDT

Bob's Discount Furniture trundle bed cream color

Horrible experience with customer service ! It took forever to get a service guy to look at the bed a did a cheap horrible job using glue to fix the whipped fake leather, he couldn't fix the broken wheel because it needed to be ordered . It's over a week no wheel has been delivered, I call customer service again to be told it's on back order until October 15th ! So my kids should sleep on a broken until then ! This piece of garbage trundle bed needs to be replaced, the crappy job your repair man so isn't cutting it ! Bobs furniture is terrible ! You stand behind nothing ! From the bobs in Woodbridge ! All they want is to make a damn sale !

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8:46 pm EDT

Bob's Discount Furniture sleeper sectional defective

The sleeper sectional we purchased is defective and Bobs furniture will not admit it. The problem is the sleeper bed when closed does not sit deep enough in the couch frame thus the seat cushions are raised 3 inches above the frame. We have had 3 techs come to our house and they say it doesn't look correct but that must be the way the product is made and its not defective. Bobs customer "care" could care less and say our case is closed.
We will never buy furniture from Bobs again and we will never recommend them to anyone.

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11:15 am EDT

Bob's Discount Furniture couch

DO NOT buy your furniture from here or any Bob's store. While the people who make the sales in the actual store are quite nice, the Customer Service team is horrible and they DO NOT stand by their products or their service men/women.

My husband and I made the mistake of buying a couch from Bob's in April. By August, the cushions were sinking in so badly that we couldn’t even use it. I called to have a service person come out since it's still under the year warranty, and they scheduled the service for Weds, Aug 23 between 11:15 and 1:15. My husband and I both work, so I arranged for my mother to be there when the service person arrived. I also want to make note of the fact that I specifically told the person I filed the initial claim for service with to put MY phone number down as the main contact, not my husband’s. He works at a hospital, so it’s hard for him to answer his phone during the day.
Around 10:54 they texted my husband (NOT ME like I specifically requested!) that they were on their way and would arrive in 15 minutes. My mom went down and opened the door for them at 11:00 so she could be ready.

No one ever showed. Around 11:11, my husband got a voice mail from the service guy who said that it was 10:45 and that he rang the doorbell and no one was home, so he was leaving. Apparently the service guy took a picture of our door and sent it to the Customer Service team to verify that he was there at 10:45. If this all happened at 10:45, why did the service guy wait until 11:11 to call my husband? Something shady was certainly going on.

Both my mother and I called into CS and complained about the fact that they arrived early after they said they would be there around 11:15. My mom also explained that she never heard the doorbell ring. We each spoke with a different CS rep, both of which told us that they put in a request for the service guy to come back to our place at the end of the day. The CS rep I spoke with told me he would be there between 3:45 and 5:45.
We waited and waited, and no one ever arrived. So, around 6:00, my husband called into CS and spoke with Abbey (ID# 12880), who was incredibly rude and said that the service guy rejected our request to come back. I got onto the phone and asked to speak with her manager as no one ever got in touch with us to explain about this so-called rejection. Abbey’s exact words were “My manager is going to tell you the same thing I am. There is nothing we can do.” She then went onto say that her manager was “busy” and would call us back. I said I wanted to remain on hold until her manger could speak with me. Abbey claimed this was not possible and that I could not tie up her line. She said her manager would call me back later. Of course, this NEVER happened.

My husband called the Nashua store where we originally purchased the couch to complain about the CS team. Once again, they told us there was nothing they could do. So, I called the CS hotline again to see if I could finally speak to a manager, and the CS guy who answered wouldn’t transfer me to his supervisor. He claimed that managers only get involved if the CS rep can’t resolve the issue. He rescheduled our service for next Wednesday (so now we have to wait another week!), and said a manager would be in touch with me the next day.

At this point, I’ve had it. I want this couch out of my house and my money back so I can go to a reputable company like Jordan’s and get a couch by a place that will stand by their customer service and their products. I have filed complaints with the BBB and the Attorney General.

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1:17 pm EDT
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Bob's Discount Furniture broken chair

I just want to let you know that Bobs Furniture is not as bad as people think.
I purchased a dinning room table & chairs two months ago. I didn't have any reason to sit down right away. After two months I sat down and one of the chair legs cracked. I reported it right away and two days later a new chair was delivered. I am very please with the promptness and the delivery service.
In addition their delivery service keeps you constantly posted of the time of arrival.
I would definitely purchase from Bobs again.

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8:32 am EDT
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Bob's Discount Furniture furniture to be serviced at my home

My armoir door does not close. The magnet has ripped off and we tried fixing it a few times but it keeps happening. Also the armoir is of two pieces and the clamp that holds both together is very loose. The screw keeps falling off.

The bed drawer has come off the frame and we are unable to screw it back in. The base holding the drawer has come off the wooden frame. Also all the screws of the bed do not seem intact as the bed makes a lot of squeaky noises.

The dining screws are also very loose and we tried screwing them back on but it won't go in completely.

The booking was under the name of Pravesh Vedi/ Deepika Anbalagan. Phone: [protected]/[protected]

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7:40 pm EDT
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Bob's Discount Furniture reclining couches

Frame damaged and falling apart. Purchased a year ago and purchased goof proof. They refused to fix my furniture under warranty or good proof. I'm looking into a law suit now. I can't believe how they continue to get away with this. I used to think this was a reputable company but after having my issues and looking at all of the complaints I feel like an idiot for not researching Bobs before I fell victim.

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9:00 am EDT

Bob's Discount Furniture power recliner (customer number 5228464)

Its going on for 3/1/2 months getting the run around, first week in April service guy came out and called in the part that needed to be replaced. I was informed that the part was in the warehouse and I would be emailed as to when it was to be delivered. I only received a letter stating that the part would be in the last part of April. When the part came and the appointment was made for the serviceman to install it, the wrong part was sent. He called the warehouse and was told that the wrong part was sent by the warehouse employee. I was then told that I would receive the new part in 3 to 5 days. Again I was to be emailed and would be given a tracking number. As of yet I have not received the email or the part. After calling again, I was informed in May that the part would be sent July 9, 2017. As of today I have not received the part. Today's date is July 14, 2017.

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3:44 pm EDT

Bob's Discount Furniture bedroom set

sales went great but delivery night mare.
delivery set for week out to allow everything to be at warehouse.
Show up day of delivery with no bed or mattress just chest of draws and wardrobe with chest beat to hell from someone installing draws.
Bobs says it will deliver bed in days and repairman to look at dresser.
Day come for bed to arrive and side rail is scratched all to hell and repairman says you need a new dresser. more week for new side rail and dresser to come.
day before given different times for delivery when we stated it must be before noon.
delivery comes pm and driver says dresser was crushed in truck and there is no replacement side rail.
drive speak no English and only keeps saying it broke.
called bobs and woman says she will call right back, needless to say still waiting .
Horrible delivery service, buying was a breeze then night mare began

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Bob's Discount Furniture Customer Reviews Overview

Bob's Discount Furniture is a popular furniture retailer that has been in business for over 25 years. The company has a strong reputation for offering high-quality furniture at affordable prices, and this is reflected in the overwhelmingly positive reviews that it has received from customers.

One of the most commonly cited positive points about Bob's Discount Furniture is the quality of the products that it offers. Customers consistently praise the durability and comfort of the furniture, with many noting that they have been able to enjoy their purchases for years without experiencing any issues.

Another key positive point is the affordability of the furniture. Many customers appreciate that they are able to find stylish and high-quality pieces at prices that are significantly lower than what they would pay at other retailers.

In addition to the quality and affordability of the furniture, customers also frequently praise the customer service that they receive from Bob's Discount Furniture. Many note that the staff is friendly and helpful, and that they are able to provide guidance and recommendations to help customers find the perfect pieces for their homes.

Overall, Bob's Discount Furniture is a highly regarded retailer that consistently receives positive reviews from customers. With a focus on quality, affordability, and customer service, it is no surprise that the company has become a go-to destination for those in search of stylish and affordable furniture.

Bob's Discount Furniture In-depth Review

Overall Rating: 4.5/5

Product Selection: Bob's Discount Furniture offers a wide range of furniture options for every room in your home. Whether you're looking for a new sofa, dining set, or bedroom furniture, they have you covered. Their selection includes both modern and traditional styles, ensuring there's something for everyone.

Pricing: One of the biggest advantages of shopping at Bob's Discount Furniture is their affordable prices. They offer competitive prices on all their products, allowing you to furnish your home without breaking the bank. You can find great deals and discounts on their website, making it even more budget-friendly.

Quality of Furniture: While Bob's Discount Furniture offers affordable prices, they don't compromise on quality. Their furniture is well-made and durable, ensuring it will last for years to come. They source their products from reputable manufacturers, so you can trust the quality of what you're buying.

Customer Service: Bob's Discount Furniture prides itself on providing excellent customer service. Their staff is knowledgeable and friendly, always ready to assist you with any questions or concerns. They strive to make your shopping experience as smooth as possible, ensuring you're satisfied with your purchase.

Delivery and Shipping: Bob's Discount Furniture offers convenient delivery and shipping options. They provide fast and reliable delivery services, ensuring your furniture arrives in a timely manner. They also offer assembly services for an additional fee, making it even more convenient for you.

Return Policy: Bob's Discount Furniture has a fair return policy. If you're not completely satisfied with your purchase, you can return it within a certain timeframe for a refund or exchange. However, it's important to note that some restrictions may apply, so it's always best to check their website or contact customer service for specific details.

Website Design and User Experience: Bob's Discount Furniture's website is well-designed and user-friendly. It's easy to navigate and find the products you're looking for. The website also provides detailed product descriptions and images, allowing you to make informed decisions before making a purchase.

In-Store Experience: Visiting a Bob's Discount Furniture store is a pleasant experience. The stores are well-organized and spacious, making it easy to browse their extensive selection. The staff is helpful and available to answer any questions you may have, ensuring you have a positive in-store experience.

Warranty and After-Sales Support: Bob's Discount Furniture offers warranties on their products, providing you with peace of mind. If you encounter any issues with your furniture, their after-sales support team is ready to assist you. They strive to resolve any problems promptly and efficiently.

Reputation and Trustworthiness: Bob's Discount Furniture has a strong reputation for providing quality furniture at affordable prices. They have been in the industry for many years and have built a loyal customer base. Their commitment to customer satisfaction and ethical business practices has earned them trust and credibility.

Sustainability and Ethical Practices: While information on Bob's Discount Furniture's sustainability and ethical practices is not readily available, they do prioritize customer satisfaction and offer quality products. It's always a good idea to inquire about their sustainability efforts before making a purchase if this is an important factor for you.

Special Offers and Promotions: Bob's Discount Furniture frequently offers special offers and promotions. You can find these deals on their website or sign up for their newsletter to receive exclusive discounts. These special offers can help you save even more on your furniture purchases.

Customer Reviews and Testimonials: Bob's Discount Furniture has received positive reviews and testimonials from satisfied customers. Many customers praise the affordability, quality, and customer service provided by the company. Reading customer reviews can give you a better understanding of other people's experiences and help you make an informed decision.

Comparison with Competitors: When compared to its competitors, Bob's Discount Furniture stands out for its affordable prices and wide product selection. They offer a good balance between quality and price, making them a popular choice among budget-conscious shoppers.

Pros and Cons:

  • Pros: Affordable prices, wide product selection, good quality, excellent customer service, convenient delivery options, fair return policy, user-friendly website, positive reputation, special offers and promotions.
  • Cons: Limited information on sustainability and ethical practices.

Final Verdict: Bob's Discount Furniture is a reliable and affordable option for those looking to furnish their homes. With a wide selection of products, competitive prices, and excellent customer service, they provide a positive shopping experience. While more information on sustainability practices would be beneficial, their overall reputation and customer satisfaction make them a trustworthy choice.

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Contact Bob's Discount Furniture customer service

Phone numbers

1800 569 1284 +1 (860) 474-1000 More phone numbers

Website

www.mybobs.com

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