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1.1 595 Reviews

Bob Evans Complaints Summary

14 Resolved
577 Unresolved
Our verdict: If considering services from Bob Evans with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Bob Evans reviews & complaints 595

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2:37 pm EDT
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Bob Evans bad food

Poor service. I was extremely disappointed as I hadn't experienced poor arrive from this restaurant before. I made my complaint and was sent coupons in the value of $20. Wow! The story doesn't end there...so today(8/6/12) I decide to utilize those certificates. The service was fine. The waitress was attentive but within 20 minutes of eating there my fiance and I had become very I'll. We became quite nauseous first an then the vomiting and diarrhea came as well. It didn't stop there. With all those symptoms also came a great deal of abdominal pain. Needless to say...I will never eat at Bob Evans again!

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Love food
, US
May 15, 2015 11:05 am EDT

Agree...the GI Tract doesn't function like that. Symptoms typically take hours and as long as a day to show. If it happened that quick you probably had an allergy to something you ate and don't realize you have that allergy. And as far as being mad at being sent compensation by the restaurant for a previous complaint...why would you complain about a corporation for wanting to send you coupons with an apology. You seem to like complaining just to complain.

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JBlazey
Canton, US
Jan 28, 2014 6:39 pm EST

I certainly hope the symptoms subsided when the doctor informed you that it's anatomically IMPOSSIBLE to experience the first signs of food poisoning within 20 minutes of eating ! I must call bull snap on this one. Lol

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2:28 pm EDT
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Bob Evans terrible service/bad food

So about 10 days ago we(my fiance, my 1 year old and myself) went to Bob Evans on 21st and Shadeland Ave.. To begin, we were being seated but someone not in any type of uniform. As we were being seated we weren't asked what where we'd prefer to sit we were told where we were sitting. And as we asked if we could sit elsewhere the "host" proceeded to tell us it would not be a good idea dues to food always being brought through the area. An area in which we were securely out of harms way. Irritated, he sat us in our preferred seating. So we wait to get our drinks as well as our taken. We received our drinks and then waited for quite a while to have our order taken and then decided it was a ridiculous length of time to wait and needed to go based also on our schedule. As we proceed to check out and pay for our sodas the same man who sat us was practically yelling to another employee "what was our problem" and so on. We felt we were being harassed for THEIR

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Love food
, US
May 15, 2015 11:02 am EDT

With a 1 year old Im assuming you had a high Chair. According to most restaurant policy, they don't allow high Chairs in aisles or next to booths. This is a safety feature so children aren't in the way of a server or other employee carrying heavy trays of hot food. Sounds like you anted a booth and were seated at a table to keep your child safe. Since you left specifics out Im assuming you know you are wrong to complain yet still feel the need to feed your ego by making others feel you are right. Not all restaurant employees wear uniforms. Management typically wears Dress pants and dress shirts (sometimes with ties). So since ive shot down your seating experience ill address your "Wait Time"
If you go to a SIT DOWN restaurant and don't have at least an hour to an hour and a half...then that's your own fault. Food Safety Requirements, cook times and OTHER GUESTS don't get put on hold just because you walked into the restaurant. MY background...Im a retired Restaurant General Manager with 20+ years of General Manager experience for multiple restaurant both fine dining and casual.

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3:59 am EDT
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Bob Evans - I have never been this unhappy at my job before

I have been bob evans server for 5 years. I have never been this unhappy at my job before. I have always been treated with respect and I thought worked with people that actually cared for my well-being which is why I have stayed with this company for so long. I feel like ever since I have gotten pregnant I have been treated differently and discriminated...

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3:14 pm EDT
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Bob Evans bob evans food and service suck big time on south high street columbus ohio

i went to bob evans on south high in columbus ohio warning the manager gets very offended and will want you to leave and argue you down and will not give you a refund if you have a complaint i ordered the turkey and dressing it came to me and the turkey looked like rubber on 2 ice cream scoops of dressing which it was all nasty the turkey had curled up and there was so much fat on the meat it was pulling and pulling from my fork i lost my appetite the macaroni and cheese was awful the banana nut bread was wet ill never eat there again it made me sick they asked me if i wanted a refill on my drink to go then the manager kept coming back trying to make me leave the elderly people next to me where also mad about their meal also and they also had a complaint which didnt work for her she was not very nice to either of us she told me she assurred my food was made rightand then asked me if i ate it she said she would only adjust my bill and not return my money she gave me 5 dollars off a 17 dollar bill wqhich i had no desire to pay it was all nasty to the condition of the resturaunt to the attitudes of the workers including the manager her clothes looked very dirty i would give them a rating of 1 maybe a 0 and whatever happened to real food in a real resturaunt this never would have gotten by the real bob evans i myself could do a better job at running that resturaunt but im sure they wouldnt want me there i would inspect every order before giving them to the public they should be ashamed of themselves and their district manager should pay them a visit to check out whats goiung on there something is not right

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thefilmboy5
Columbus, US
Jul 16, 2012 10:46 pm EDT

It's called punctuation. It's your friend. Use it. Run on sentences are annoying and make you sound like a 3rd Grader, which makes it hard for me to buy your complaint.

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2:39 am EDT
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Bob Evans employee

My name is Brenda Young and my daughter works at the Bob Evans store #2025 in Columbia City, Ind.
On Saturday my ONLY brother passed away . Angie
is th GM at that store, and her GAM (Mike Meyer)has refused to help her so she will be able to go to the funeral. The funeral is on Thursday at 11:00am. That is the day she is to work. She is willing to work one of her day off, so she can have just the day of the funeral off. He will not work with her so she can be there to support for me. She even told him that she would come in and work 5:00pm on Thursday after the funeral, and he still refuses to do anything . I think that people that will not help out in a time when family is very inportant isn't much of a person. This is very important for me to have her there, since her brother is able to be there.

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blame the parents here
dfd, CA
Dec 21, 2013 12:42 pm EST

It is a shame they are taking advantage of your adult daughter, . Perhaps they are doing this because mommy still fights her battles and she cannot stand up for herself.

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eyeque
, US
May 19, 2011 4:09 pm EDT

I have identical issues... Bought my house 7 years ago. He had a snake realtor then also that promised the world & gave you dirt. The customer service was horrible... The people that worked for Fred are liars & theives. Bad things evetually happen to bad people like Macintosh & his employees. I would never refer anyone to buy a house from this guy. He is the head dirtbag. I hope he meets the same end that THP has met.

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5:09 pm EST
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Bob Evans - bad customer service

I was at this Livonia Michigan Store (# 87 ) on November 13, 2010. I had family in from Kansas City, Missouri and we had a party of fifteen people. I personally selected Bob Evans for breakfast over a local IHOP Restaurant located directly across the street. When we arrived at Bob Evans around 11:00 a.m. the store was quite busy and had several large...

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12:21 am EDT
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Bob Evans unsanitary conditions

One late evening I was dining my local Bob Evans and my friend a manager there gave me a quick tour . When we passed the area where the dishes were washed i noticed the waitresses' scraping the filthy plates! I found it somewhat disgusting and when i questioned it he told me it was a policy to have their waitresses clean and stack their own dirty dishes. I had time to watch them briefly as they scurried back and forth no one even was washing their hands. And I thought it was their job to bring my food and take my order cleaning my plates seems like it would be someones job that does not handle my food I will think twice before returning to a bob evans.

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Love food
, US
May 15, 2015 11:10 am EDT

There are multiple hand washing stations, and chances are you didn't watch every single server every single time. It sounds like you violated health code policy by being a guest in the back of the house without washing your hands, but It seems you missed that part. Also, you just put your "Friend" in a bad situation by complaining. I think you are probably just a disgruntled employee (server) that doesn't like the policy of cleaning the plates.

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10:41 am EDT
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Bob Evans dissatisfied

Seriously dis-satisfied with the quality and quanity of the Bob Evans Suasage Gravy (product # 4736). I have boughten this in the past numerous times, and unfortunately this time, the gravy was very greasy and had hardly any sausgae in the gravy. I hope this was a mistake, because if this has changed, I will no longer by buying this product.

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12:15 pm EDT
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Bob Evans amount removed from my credit card

I was at Bob Evans on Tuesday 9-15. My meal came to 14.83 but there computer was not working properly so my card was swiped 4 times and low and behold on my bank statement I was charged 3 times for 14.83 and once for 11.83. I have contacted the managers of this store numerous times and they assured me the amounts would be removed but as of this date they were not. I am livid. I think Bob Evans need to revamp their computer system and train their employees on the proper use of this equipment. I will never eat at Bob Evans again. Why is it such a big deal to remove charges when it was not a big deal to charge them to my account.

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Terry Sponsler
Ashland, US
Jul 06, 2011 8:27 pm EDT

Hi i would like to know why you took tomato juice, & waffels off your menue we have several fellows in our model railroad group that has breakfeast at your resturant every-other-wensday that do like to get tomato juice-&-waffels it was a bummer when we found out you don`t carry these items anymore the fellows that like the tomato juice always use pepper & tobasco sauce members, range anywhere from as low as{ four to as many as twenty-four} and a lot of them do like the items that you removed, the manegment & and wait staff are fine not a problem one, would you please bring those items back thankyou

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9:44 pm EDT
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Bob Evans hostess seating

store 146 We frequent Bob Evans 2 to 4 times a month. On 7-5-09 at 9a.m.we walked in and asked the hostess to seat us with Trish (our favorite waitress). She looked at the stations, came back and seated us. A few seconds later a different waitress came to our table. I asked if Trish was going to wait on us. She said her station must have been full is it ok if I wait on you? Initially I said ok and she served us coffee. As she walked away I started to think why didn"t the hostess tell us Trish wasn't available and give us the option to wait untill she had something available? I ended up talking with the manager and she did give us Trish and moved our table. The reason I am voicing concern is because the hostess lacked communication and disregard for the customers wishes. Just wanted to share this information. Thank you, by the way Trish is an outstanding employee/waitress!
Terry Lubrano

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9:44 pm EDT
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Bob Evans service

My name is Goldie Roberts and me and my husband Tony ate at Bob Evans in Paintsville kentucky on 4-1-09 . We had to wait forever for our waitress Michelle to take our orders! One of the other waitresses had to bring our order out! my husband had ordered A salad which he didn't even get so we made her take it off the bill! Michelle was to busy talking and flirting with three boys sitting across from us to care about any of her customers! Once I went up and refilled drinks and the rest of the time the other waitress had to do her job! We were not the only ones in her section that wasn't happy. just thought you should know what kind of people you have working for your company! Thanks for letting me vent. Sincerely, Goldie Roberts
39 Fyffe Farm Road
Louisa Ky, 41230
[protected]@yahoo.com

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alice chakos
Boardman, US
Jul 28, 2016 5:00 am EDT

went there for breakfast food was awful and i mean awful i ordered eggs, okay potatoes were overcookedand burnt sausage was good then rye toast burnt i mean burnt husband ordered steak and eggs well same was his potatoes overcooked then there was the steak they served him a piece of ( POT ROAST BEEF) it was a chunk they put on grill and made well done what a bunch of garabge they served later waitress told us cook called off well replacement cant cook restaurant 0065 order 240645 amount $22.38 i paid and left not to return to that one

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Rita L. Wilson
Hillsboro, US
Dec 31, 2014 3:41 pm EST

As usual got over cooked and inedible food. Don't know why I even bother to order from this company. We don't have a lot of choices in Hillsboro. But I can get over cooked chicken at Walmart or Kroger.

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Reviewer99053
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Nov 27, 2015 6:43 am EST

11/26/2015 Thanksgiving both Portsmouth stores ran out of turkey before even the dinner hour. New Boston store had been out of the carryout dinners since "last week" after catering a nursing home. How do you run out of turkey on Thxgvng? We were regular customers, at least once a week, but will now spend our money next door at Applebees.

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Reviewer24855
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Nov 08, 2015 9:29 am EST

11/8/15 9:08 a.m. Bob Evans #414 Server Dara L (It was a Man) not sure if Dara is a gentleman. Possible manager. On my way to work stop to pick up breakfast. Not my first time here usually I go there at least 2 times during the week. He was not friendly at all did not speak just said what can I do for you. I Said I want to place a carry out order and he said what are you ordering and I said well I would like a menu to look at and was handed a menu. Placed my order got my food and got to work 22 minutes early to enjoy it. I spent $12.38 on breakfast no receipt number to reference this but there is a 11/8/15 R6 09:08 at the bottom near my order total. I ordered the Border Scrambler Oml breakfast with a side of bacon well done and biscuit. The bacon was perfect, my biscuits was hard my omlet has a few egg shells in them and I had no condiments no ketchup for the home fries no butter or jelly for the biscuit no sour cream for the border. I no this stuff comes with it because this is what I always order. When ordering they always ask do you need any (butter, jelly, sour cream, or would you like a side gravy for the biscuit) never was asked so I assume this would be in there anyway. I called them to complain at [protected] 4 times this morning and no one is answering the phone. They were not busy when I was there waiting, but may be when I tried calling. I don't usually work Sundays but did this as overtime for company because we needed help. So know I'm at work HUNGRY took my Medicine on a Empty stomach because I refuse to eat that. I no how good your food is because I go there to much on my way to work during the weekdays but I'm truly disappointed and I have wasted money on food I can't eat...My name is in your data base because I have used my debit card there before Bernadine O Boysaw, 1342 Manchester Columbus Ohio 43211. My email address is odessaboysaw@gmail.com

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Ruth and Kevin
Orange, US
Dec 31, 2014 6:41 pm EST

If this is an usual thing to have your food over cooked and inedible why do you keep going back. I get it you are a six year old child and mommy and daddy get to pick where you eat and the food is not really as bad as you say it is you are just fussy.

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JBlazey
Canton, US
Jan 28, 2014 6:17 pm EST

Miss Kansas idk where to begin with ALL that is wrong with you mentally. Either you are not a parent. Or you are not a "Miss" as I have a difficult time believing even a woman with no children, grown or not, would encourage the objectivication of young women. What is wrong with Steve looking or leering at these ladies ? 1.) As attractive as I have found some guests or servers in my store, I would NEVER and I mean NEVER display an act of character weakness such as this manager did by STARING. 2.) BOB EVANS is a FAMILY restaurant. Corporate would NEVER train a manager (and our training is extensive including Respect & Diversity training, Corporate Law & Governance, Food Safety, business management, etc..) ..to treat customers and their families this awful horrible way. 3.) This manager has issues that apparently lie deeper than any interviewing District Manager could have picked up on. All managers go through a back ground and criminal check which must be flawless to work for this Company. Steve certainly appears to have a sociopathic complex, which makes him more than likely an extremely proficient liar during his interview process. I sure hope these folks take this complaint to Corporate because Bob Evans truly strives to hire only the BEST managers. I am embarrassed for your experience on this day. As for Miss Kansas, or whoever you are, if you make any creepy comments to MY children I don't care if they are 18 or not. Come see me at my store. 895 Commercial Parkway Dover, OH 44622. My name is Jason Bontrager. I am the Assistant General Manager. And I will break you in half if you looked at my children the wrong way bud .

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Shirley
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Oct 06, 2008 8:38 am EDT

What does it take to be a manager at Bob Evans. Last evening we were on our way back from down south where there are a lot of Cracker B arrels. We had eaten at several of them and when we got back to Ohio/Wva we decided to eat at Bob Evans because we really enjoy your food. We stopped at #0103 restaurant in Vienna, Wva. We sat for 15 minutes waiting for someone to wait on us then we sat there for another 30 minutes waiting on our food once someone did take our order. We received everything at the same time when we did receive it - rolls, salad, meal, etc. We asked to speak with a manager and when she came to our table we told her how we felt about the service and we weren't the only ones unhappy. There were a couple other tables in the same situation. Jessica was our server. The manager just said well I am sorry I will give you 20% off your bill. This is not the point - why wasn't this server qualified to do the job. She just walked around wasting time = like picking up a cup, picking up a tip and piddling around while customers were getting irritated. When we got up to the register to pay our bill several folks were there complaining about Jessica. When we paid our bill the manager was at the register and even tho she had told us she would take 20% off the bill that wasn't done either . But like I ssaid, this was not the point. This manager really didn't care about her employees or customers.

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Carole Cruse
Marion, US
Aug 04, 2013 12:00 pm EDT

I don't quite know how to make this complaint, so am just going to say this.,
For several years now there is a group of about 10 to 12 people from church that go to early 8:30 service, then at 9:30 we go to Bob Evans for breakfast., we have never had any trouble with getting in, ordering, or getting our food without much delay until, about the past 5 or 6 months, (ever since the remodeling was done)service is not good at all, and the orders plus trying to pay at the register is a joke., this morning was the straw that broke the camels back I guess. The waitress, really not all her fault, but it was the kitchen we think., we got in at 9:45, did not get our food until about 10:30 or so, and then 2 people never did get theirs., orders were not right either., never once did the manager come by to see if everything was ok or nothing., she is a joke too., it seems as though the right hand doesn't know what the left hand is doing.
I personnaly think that it is the Mgrs responsibility to keep track with what is going on in her restaurant.

I am sorry, I normally don't complain about things of this matter, but we all agree that management should know what is going on in the Marion, Il Bob Evans Restaurant

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Miss Kansas
Topeka, US
Jun 21, 2011 3:13 pm EDT
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Did the manager reach in his pants and groan while looking at your daughters? In most parts of the world, 16 and 18 year old women are married with a couple of kids. If you don't want any one to look at your daughters put them in burkhas. However, it is probably more to do with WHO was looking. Had "Steve the Manager" been 22, athletic, and good-looking you probably would have thought it a compliment to your good genes that he took notice of your daughters. You might have even given him your daughters' cell phone numbers. Give poor "Steve the Manager" a break! He came into puberty when the halls of his high school were swarming with teenage pheromones, and it was considered acceptable (and probably even desirable) that he would take notice. Poor "Steve the Manager" is probably prematurely aged and lonely due to his crappy job. Were your daughters 6 and 8, then you would have a legitimate gripe. They are 16 and 18, pumping out pheromones, and looking fine. The usual clientele of Bob Evans is 50+, and he probably doesn't make even $10/hr. Bob Evans gets what they pay for, and so did you. He wasn't expecting two nubile young women to come into his restaurant. The poor guy was powerless to their charms. Take it as a compliment and shrug it off. To make matters worse, you didn't leave poor Chris a tip. Or is it that he didn't notice you, and you feel cheated?

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chilliboy
, US
Mar 01, 2011 11:11 pm EST

ive been at bobs 22 years and i can tell u bobs dont care about anyone just $

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9:45 am EDT

Bob Evans fraud and scam

A guest at the hotel where I work comes to town child in college here.I gave good customer service to our guest so I was given a Bob Evans gift card they are located next to my place of employment. Giftcard value $10.00 so that I could have lunch on them. When I tried to use it the value was 1.81 cents. I was so embarrassed as I sent a manager of another department to pick up my lunch and she had to pay the balance. On the gift card it said the value was $10.00

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GLORIA DYE BROWN
Leesburg, US
Oct 18, 2013 8:06 pm EDT

10/18/2013, my husband and I decided to go to bob evans for dinner 7:15 p.m. we drove to clermont, fl., 20 miles south, after several minutes, hostess, Theresa, greeted us to the
back of resturant, to seat us. I asked if we could please have a booth. she said you'll have to come back up to the the front, while someone wipes off the table. she marched us back thru the resturant, with an attitude. another party of four came in. she seated them immediately. she returned to little podeum, proceeded to arrange about a dozen
menues. when she finished, she went behind the counter, picked up a towel, went to back, wipped off a table, returned towel, returned to front and asked us to follow her. This was a total of 8 to 9 minutes. when the server came to take our drink order we
asked to speak to the manager. he came to our table 10 minutes later, we explained
above story, he said she was one of his beast employees and "he was sorry about that".Our meal came with dessert... out of apple pie...

my husband has brought his mens group to this store#0545, in past for group meetings and to eat...we probably won't return, managers attitude bad..needs customer service re-training. we have eaten at this location ervery week or two, with friends, since it opened...gloria brown, leesburg, fl. ORDER #137011

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sally Jackson
Ashland, US
Mar 15, 2013 8:05 pm EDT

Bob Evans at U.S.60Cannonsburg, KY 41102 & Bob Evans Ashland, Ky. 41101 What in the world has been done to the turkey and dressing meal. I used to love it. The very best dresssing I have ever eaten. Hadn;t eaten it for a long time. A couple weeks ago my husband and I ate at Cannonsburg. It did not even remotely resemble bob Evans dressing. It was green looking and runny. I have eaten at Bob Evans for years and turkey and dressing has been my favorite. I never figured out what was in it. GROSS My friend ate the same thing at Ashland yesterdday and she was so upset she asked if they had made it green for St. Patricks Day. It sounded just like ours. What ever has been done you have just ruined the best meal on your menu. NO THANKS. We have too many good restaurants in Ashland.. Cheddars, Steakhouse. Chinese, Applebees, Outback, to name only a few. Good bye Bob Evans. Sally Jackson

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I love bob evans
Fairhope, US
Jan 08, 2013 5:33 pm EST

I went to bob evans and they spit in my food

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KissTheSun
Louisville, US
Apr 27, 2010 7:34 pm EDT
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Seriously, Idontlikebeingliedto, is that even a real complaint? Or are you just a random employee trying to make a joke?

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J & J Marquis
Dayton, US
Mar 29, 2010 8:19 pm EDT

We are regular diners at Bob Evans. On two different occassions, we tried to enter the sweepstakes printed on the bottom or our bill and both times the web site does not exists! We even went to bobevans.com ran through every sweepstake listed to no avail. Does this survey really exist?

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babyjt3
Mansfield, US
Feb 24, 2010 2:05 pm EST

every time i order from bob evans i use the carry out when i get home the order is either mesed up or missing something. When i call to tell them they to bring it back and most of the time its in my lunch break so i cannot go back. Then the next time i go in i hear the staff talking about me saying i always complain so you better get their order right in a smart alec way. They are very rude and always overcharge. I use to go once or twice a week well last night was the lat time i am never going back ever.

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Idontlikebeingliedto
Bowling Green, US
Mar 13, 2009 7:58 am EDT

Bob Evans on Preston Hiway South in Louisville, KY 40213. It is across from a High School and We were in town on day for a sports event. The Host Bob lied to us and told us we could not have the Waitress that we like even though we found out later on she had 3 open tables. He lied because he is scared of getting beat up by Yolanda and Tara because they threaten him to give all of the "good tipping customers" to the two of them. Any customers that sit too long, or charge their tips, they will tell BOB to seat them in another girls section so they, (Yolanda and Tara) can max out their profits for the day. Any tips that come from charges are recorded into the system and may effect these girls assistance from the government. SCAM--- shame on you BOB and Yolanda and Tara. The other girls take for the day is less because of this going on for too long. These Two have actually embarassed customers as they were being seated to be moved because they were not up to the good tipping standard set by Yolanda and Tara.

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Samantha Minyard
, US
Jun 02, 2017 12:43 pm EDT

I work at the Dixie highway location and now that the Preston store is closed these two have been transferred to our store. They have taken over! They get all the good tables and when we are slow, we get sent home early while they stay! I have never been so unhappy at a job in my whole life!

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roenmntclr3
Springfield, US
Feb 16, 2009 11:46 pm EST
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severs at bob evans are not allowed to adjust checks only management and host/ess have this clearance everyone makes the occasional mistake

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Anne Marie Short
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Oct 23, 2008 2:50 pm EDT

I was overcharged $2.00 about two months ago. I ordered a grilled cheese sandwich with my meal, but received a bill for a grilled chicken and cheese sandwich. The cost difference was $2.00 more. When I pointed it out to the waitress she told me the cashier would adjust the price. She didn't, but I needed to get back to work, so I obediently paid. The more I thought about it the angrier I became, so I called the manager when I returned to work. He gave me his name and told me to ask for the refund next time I came in. I didn't want to wait so long that I forgot, so I stopped by on my way home. The manager on duty told me he couldn't do anything until he checked with the other manager, but he would go ask. I waited, and waited, and waited... Finally, I decided to just forget about it. But, here it is a few months later, and I guarantee you that I'll never order any item that costs more than $2.99 when I eat at Bob Evans. That will only be with friends (not my husband -- we absolutely no longer go even if we did used to eat there once each week on Thursday mornings at a different location). I only drink water now. I mean Bob Evans will never get more than $2.99 plus tax and a very small tip for the server! Hope you all are happy! You've truly upset a once very loyal customer. By the way, this happened in Noblesville, Indiana!

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7:20 pm EDT

Bob Evans did not have advertised special on menu

On Friday, Aug. 22, 2008 the Bob Evans Restaurant in Plainfield, IL were out of the featured meal of Baby Back Ribs when I ordered them at 5:50 PM. They were advertised to be abailable after 4:00 PM. It was too early for them to be out of the ribs. I will probably will not stop there again.

C. A. Bangs

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5:25 am EDT
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Bob Evans - decaffinated coffee

Why is the decaffinated coffee so bitter? It tastes like it has been at the bottom of the pot for hours. We frequently eat at Bob Evans and I don't recall the coffee having this unpleasant taste .

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6:13 am EDT
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Bob Evans unhappy about the new kind of chicken salad

Sunday July, 20th we had dinner at BobEvans restaurant on Glenway #342. Everything was great except my chicken salad sandwich. It was not the regular chicken that I have been having there for the last few years.

I have been eating your chicken salad or chicken salad plate for a long time.

What I received was nothing like I expected. It was very juicy and had other items in it that were not there before. There were tiny pieces of something green [maybe pickle relish] and also something red.

It had little or no taste at all. Please let me know if this is what you will be serving.

If all possible change back to the old chicken salad. I know I will not order it any more if it doesn't change back to what you usually serve.

Thanks for listening to me.

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Deborah Brand
, US
Mar 15, 2020 8:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered wildfire chicken salad and Cobb salad to go. When arrived home to eat it found each salad had large chunks of salad from the middle of head of lettuce—unable to eat. The salads both didn't seem to be of quality as in the past. We love Bob Evans but very disappointed today. (3/09/20)

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lindajt1951
, US
Jan 15, 2020 5:07 am EST

On Jan. 1st I placed a delivery order online and received the wrong order. Manager said she would reimburse my card and has not gotten it yet. would like to know when it will be. order # [protected] at 506 pm. paid with mastercard 2694 of which belongs to my sister my phone # [protected]. email xolindat@yahoo.com . manager name is olivia

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Lisachell
, US
Jan 01, 2020 12:37 pm EST

Ordered the Christmas dinner picked it up got home getting ready for every to be served and the meatloaf was burnt and the rolls we order most family gathering there and this was the worst I have ever got and it the biggest family meal that can be ordered for holidays I just think something to be done compisate for this awful experience thank you

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rmgnoel
, US
Dec 15, 2019 2:53 am EST

Containers pardon my language s**k! Comes in PERFECTLY SEALED BOX.. but open it up and most of them have been broke and cracked...biscuits are PERFECTLY SEALED all the time...

how can we work together and fix this very important issue...I love biscuits and gravy but will only buy jimmy dean because of this...

Thank you

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John O'Shea
, US
Nov 24, 2019 3:41 pm EST

I purchased one of your microwave mashed potatoes and I noticed there were some dark, hard particles in the food. We've never experienced something like this with your food. We've been buying your products for years and after this, we are not buying your products anymore.

John O'Shea
34 Shamrock Circle
Poughkeepsie, NY 12603
[protected]

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Jwsalso
, US
Nov 23, 2019 5:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

Less than 2 bites of roast beef.

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Biscuits
, US
Oct 26, 2019 9:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Sat at the counter and ordered 2 eggs over easy and biscuits. After 16 minutes, I was informed that it would be 22 minutes for biscuits. That is a poorly managed place when it takes 16 minutes let only almost 40 because you run out of biscuits.

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Nope1966Nope
, US
Oct 07, 2019 11:55 pm EDT

Why would you make paying customers wait for 30 minutes instead of cleaning tables? Staff just standing around. Wow. We left along with others and went to Cracker Barrel where tables are cleaned immediately.

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Jsw2
, US
Sep 29, 2019 12:32 pm EDT

Sex offenders and abusers should not be aloud to work here! he's the cook and a disgusting one at that...

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Sierra Clark
, US
Sep 29, 2019 2:17 am EDT

This was the second one brought to me and looked terrible and had no filling and was very nasty. It didn't taste done and very clumpy, and only had 2 pieces of strawberries on it.

Bob Evans In-depth Review

Overall Rating: I would give Bob Evans a solid 4 out of 5 stars.

Location and Accessibility: Bob Evans is conveniently located in a central area with easy access from major roads. The restaurant has ample parking space available.

Menu Variety and Quality: The menu at Bob Evans offers a wide variety of options, including classic American dishes and comfort food. The quality of the food is consistently good, with fresh ingredients and flavorful dishes.

Customer Service: The customer service at Bob Evans is exceptional. The staff is friendly, attentive, and knowledgeable about the menu. They are always willing to accommodate special requests or dietary restrictions.

Ambiance and Atmosphere: The ambiance at Bob Evans is cozy and inviting. The restaurant has a warm and rustic feel, with comfortable seating and a relaxed atmosphere.

Pricing and Value for Money: The prices at Bob Evans are reasonable for the portion sizes and quality of the food. The restaurant offers good value for money, especially considering the generous portions.

Cleanliness and Hygiene: Bob Evans maintains a high standard of cleanliness and hygiene. The restaurant is always clean and well-maintained, with a focus on cleanliness in the dining area and restrooms.

Speed of Service: The service at Bob Evans is generally quick and efficient. The staff works diligently to ensure that orders are taken promptly and food is served in a timely manner.

Special Offers and Promotions: Bob Evans frequently offers special promotions and discounts, such as daily specials and seasonal menu items. These offers provide customers with additional value for their money.

Online Presence and Ordering Options: Bob Evans has a user-friendly website that allows customers to view the menu, place online orders, and make reservations. The restaurant also offers delivery services through third-party platforms.

Dietary Accommodations: Bob Evans is accommodating to dietary restrictions and offers options for vegetarian, gluten-free, and other special dietary needs. The staff is knowledgeable about the menu and can provide recommendations for specific dietary requirements.

Parking Facilities: Bob Evans has ample parking facilities available, making it convenient for customers to visit the restaurant.

Waiting Times: The waiting times at Bob Evans can vary depending on the time of day and the popularity of the restaurant. However, the staff works efficiently to minimize waiting times and ensure a smooth dining experience.

Reservation Policy: Bob Evans accepts reservations for larger parties or special events. It is recommended to make a reservation in advance to secure a table during peak hours.

Payment Options: Bob Evans accepts various payment options, including cash, credit cards, and mobile payment methods.

Special Events and Catering Services: Bob Evans offers catering services for special events and occasions. They can accommodate large groups and provide customized menus to suit specific preferences.

Staff Friendliness and Knowledge: The staff at Bob Evans is friendly, welcoming, and knowledgeable about the menu. They are always willing to provide recommendations and answer any questions customers may have.

Child-Friendly Amenities: Bob Evans is a child-friendly restaurant, with a kids' menu and amenities such as high chairs and coloring activities to keep children entertained.

Alcohol and Beverage Selection: Bob Evans offers a selection of alcoholic and non-alcoholic beverages, including beer, wine, and specialty drinks. The beverage menu complements the food options well.

Takeout and Delivery Services: Bob Evans offers takeout and delivery services through third-party platforms. This is convenient for customers who prefer to enjoy their meals at home.

Loyalty Programs and Rewards: Bob Evans has a loyalty program that rewards frequent customers with exclusive offers, discounts, and special promotions.

Social Responsibility and Sustainability Efforts: Bob Evans is committed to social responsibility and sustainability efforts. They source ingredients locally when possible and strive to minimize waste and energy consumption.

Business Hours and Availability: Bob Evans is open for breakfast, lunch, and dinner, with extended hours on weekends. The restaurant is available for dine-in, takeout, and delivery services.

Accessibility for Individuals with Disabilities: Bob Evans is accessible for individuals with disabilities, with wheelchair ramps and accessible seating options available.

Overall Recommendation: I would highly recommend Bob Evans for a delicious and satisfying dining experience. The restaurant offers a great variety of menu options, excellent customer service, and a cozy atmosphere.

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Phone numbers

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