Bob Evans
reviews and complaints

chicken salad was always on menu this time of year til end of summer, Waitress had no clue said if not on menu, we don't serve it/Bean soup was my husbands fav soup. off the menu / only 1 paper mat on table to share between 2 people/ no jelly containers on the table anymore, you have to ask for it./ extremely cold in restaurant. I have a temp. app on my phone. It was 59 degrees in store. It was cold, I put a jacket on. It cools the food down fast and forget hot coffee. If this keeps up we won't be returning and we've been eating there since it opened. We are two retired seniors (one disabled veteran) which brings me to the last item. NO SENIOR MENU. Its been discontinued. Don't know why... really dumb Store # 407, 175 Brookton Cir,. Myrtle Beach, SC 29588

I just bought the Bob Evans original mashed potatoes to go with tonight's dinner. As I pulled them out of the microwave to stir, I found an unknown black object in it. We had to throw away the entire tub not knowing what it was. Needless to say we were very disappointed. We are an active family that is in need of quick meals before sporting events.

Party of 3. My daughters Atlantic cod was burnt and dripping oil. My turkey and dressing was cold. My sons sandwich came without his fries. We were told the fries would be right out. He finished his sandwich. No fries. He asked for them and they made him some. Our dinner rolls were forgotten. And when we requested drink refills, we were told sure, but yet never refilled. Sad to spend $45 on a meal out to have this happen.

My family and I were at one in wythville VA we walked in got seated right away and after ordering our food we sat for almost two hours while other tables around us got seated ordered and ate then left while we were still sitting there. There was 9 of us in our party and we ended up walking out. The waitress and the manager was very rude and Inpersonable. I had asked myself for a stare three times and they never came back to the table. We had three young kids with us who were getting very tired of sitting and waiting. We asked a manager how much longer it was going to be and they said they were behind but that is when we started to notice others that walked in after us was leaving and were fed. I will not be going back to that store again I live in the state of Ohio and was traveling and we all love bob Evans but we have never been treated so poorly at any other one. I hope something gets done.

We were in this Bob Evans tonight around 635-640. First the waitress was not very friendly at all. I ordered the two piece white meat fried chicken. My mom ordered the chicken parmesan. First they forgot to drop my chicken because I heard the cook say that. How could they forget when the place was dead at this time. So she brought out the rest of our food which was fine. The macaroni and cheese I had was very watery and extremely soupy. My mom's chicken parmesan had very little tomato sauce on it. My mom asked if she could have some parmesan cheese and the waitress said that they didn't have it. Even though I saw shredded parmesan on her chicken parmesan. So then she asked for more sauce which she got which was enough then. She then brought out my fried chicken and I couldn't complain about the macaroni and cheese until she came back which wasn't for almost 10 minutes. So after I complained she told the manager and he took it off. I have worked in this business for almost 20 years and after someone complains about the food a manager should go over and talk to that table. But he didn't. He also didn't check the macaroni and cheese on the line to see if there was something wrong with it. This place has gone downhill big time. I will never come back to this location ever again.

Went to bob evans with my husband on june 13 @ 3pm in lexington ky.This was my birthday celebration.The store was not busy (maybe 3customers totals..many things were wrong.they had to take my order twice, because it was wrote down wrong at first..i ordered loaded fries and hash, i only got cheese and bacon (i had to get them corrected because i payed extra)..i ordered a carmel mocha and for my refills i got plain black coffee instead of my mocha...at this point i was tired of complaining...our food finally came and my steak with mushrooms and onions only had mushroom..and when i asked about my onions i was told they were out and i dont believe that.they just didnt want to grill any...my husbands chicken sandwich was dry and had no bacon or honey mustard..my server never came back so he finally ate it...then we waited and eventually had to hunt down our server just to get our ticket to leave...they werent busy at all and i feel like my service was terrible! We eat here often and we were very unhappy .

My friend and I went to the Bob Evans in Mishawaka Indiana on Grape Rd., Monday around 1 PM. We sit down we ordered the mini sampler we received one egg and some burnt hashbrowns. I thought I read the menu wrong Went to get a menu and called the server over and all she could do is say is there anything else because they had forgot the sausage and the biscuit. The biscuits was excellent the sausage so so. The table was still dirty when they sat us at it. I looked behind me because I wanted a refill and the server came over and said do you need something in a derogatory manner. Well for employees were laughing it up which two of those employees were management. Five tables were dirty the whole time we sat there, they needed to be bused. I got up to go to the restroom and take my service dog outside I come back I ordered some ice cream and coffee. I go back to the restroom come back and I slipped on the tile because the floor was wet. I almost face planted myself into the first table from the wait station. I have pulled something in my right knee and I twisted my back. Management did not want to take a report. Very dissatisfied. I asked the server for my bill for the coffee and the ice cream she never brought it . This is what I call piss poor management

06/10/2010

Store #173
7115 Far Hills Ave
Centerville, OH

Time 12:47:54

The store was absolutely filthy! Both the chairs my husband and I sat in had food on them which I cleaned off. While our waitress was friendly enough, she did not ask if we wanted refills and my husbands cup of coffee had coffee grounds in the cup. We were seated where we could see counters in back the floor was filthy with food. Part of the bottom floor trim was missing. One server Rheema the spelling my be wrong picked her nose. Thank God she was not our server. The floor where seating was was filthy! Yet you had several employees standing around talking. We have eaten in many Bob Evans and this was the most filthy we have every been in. I will not recommend to anyone. And in all honesty I should report the restaurant to the Ohio State board of health. I wish I had taken pictures but I did not think of it at the time!

5/31/2018 location on East Alexis Road Toledo, Ohio. I went to this restaurant for my evening dinner. I do frequent this place as it is close to my home. Since I am on a Ketogenic eating regimen I require quality protein, fats and low carb for my meals. So the USDA sirloin is a common selection for me. When I buy this I expect quality. But here is the problem.

I order my steak medium rare as I do in any restaurant. But for some reason at Bob Evans I cannot get a medium rare piece of meat no matter how much I stress that is how I want it. I tell the waiter/waitress always to tell the cook I expect to see red or pink inside. But when I receive my meal I cannot find even a hint of pink inside. This evening I sent my meal back two times and the third time I just accepted it to eat and told the waitress I'll eat it but I am not happy. Before I received my meal the third time, the manager came over to appologize and she said she would come back later to talk but she never did and before I finished and checked out.

I cannot understand how cooks could be so bad to let that happen consistently unless these meats are pre-cooked before they start cooking them. If this is the case Bob Evens will never produce a satisfactory result as the pre-cooking is excessive. This has happened time and again and I am considering moving my business to a good restaurant where I know I can get a good cook.

We went to this Bon Evans after church this past Sunday morning. Arrived at 10:45 am. Waited 5 minutes to be seated only at a dirty table that the host cleaned off while we were seated there. Table was left wet. After 8 minutes a waitress finally came and took our drink orders, 9 minutes brought us our drinks that we ordered. We all got salads so we didn't think it would take that long. Wrong we finally got our salads 23 minutes later while one of our party had seen them placed in the window 10 minutes before we got them. Never did come to give us drink refills and we had to go to the counter to finally get our bill.

I live a couple of miles away from the Bob Evans on Walker ave in grand rapids michigan. I've been going there to eat dinner for a month or so. Each time I go the service is horrific, but worst of all the food is horrific. Yesterday (5/28/18) I ordered your turkey deli sandwich. I received dry marbled bread with a one thin piece of withered lettuce a tomato, no cheese and one thin piece of turkey with an overload of dripping mayo. It tasted like a tomato sandwich. The sandwich was uncut and one person working in the kitchen. There were 3 people in the restaurant, including me and it took 20 minutes to make a cold uncut dry, no ingredients, sandwich. Never again...I've tried 3 times and I'm out.

May 28th, '18... Bob Evans in Perrysburg, O. Levis Commons.
My husband and I went into the restaurant at 10:45 am. He wanted soup but it wasn't hot yet which was strange because it was close to lunchtime. Ok, so we waited until 11:20 for hot soup. Meanwhile I ordered the breakfast with pancakes, eggs and meat. I was told I couldn't substitute hash browns for the meat. Ok, so I ordered a side of hash browns. My order finally came with the soup at 11:20. The potatoes were a joke! Maybe 1/4 c serving, black and flat... I mean flat.
I have had hash browns at B Evans before and they were fine ... I don't understand how they even got out of the kitchen! Not only did the cook do his/her job but the waitress didn't notice these? I don't know her name but she had a blonde ponytail. (I know that doesn't help) After serving us, she never came back to see how the meal was; I had to get her attention and asked to have another serving. The second serving was tasteless but not burned like the previous. The check came and the cost of the h browns was added onto our check.
I had to ask that it be removed. I've worked in restaurants and been a waitress... I would have never expected a guest to pay for the hash browns in this situation. Ok, $3.00 but still!
It will be a long time, if at all, that we visit this Bob Evans again.
What is with the service and quality of food lately. We observed this in other Bob Evans as well but never close to the unpleasant experience we had this morning.

Had a family dinner on 5/20/2018. Receipt # 059129, credit card invoice #[protected]. I ordered a soup and salad, my wife ordered a grilled chicken breast with mashed potatoes, and my 3 sons each ordered a pancake meal. It took 15 minutes to get my soup and salad, and an additional 20+ minutes for the rest of my family to get their food. I was already finished eating by the time that they started! My wife's chicken was as dry and tough as jerky. There is no reason for it to take 35 minutes for 3 pancake meals. I hated to eat in front of my kids, but the waitress kept saying that the food was on its way. Also, the man busing tables was wearing head phones and listening to music while out in the restaurant (very unprofessional). We have eaten at this particular restaurant dozens of times, but this was my last time.

Please bring both of these items back, we love both of them. Why did you take them away? We are here every Sunday after Mass. There is a new IHOP across the road, and we don't want to have to go there. Don't make us go to IHOP. But they do have appetizers and bigger hash brown portions. Please, we love you bob, we want them back. We are in Erie, Pennsylvania. We would love a response, at [protected]@gmail.com. Thank you for your consideration. Have a great day!

My husband and I have been going to the Milford, OH Bob Evans for many years. We always have had great experiences until lately. The last 3 visits were not good. Every single time something we ordered had run out. Yesterday, 3-14-18, they ran out of napkins and we had to use paper towels. The silverware was dirty, my baby carrots were extremely over cooked (tough and prune-looking)... did not eat them. My peach ice-tea was awful. Requested new one which wasn't much better. ... tired of complaining about things. There has to have been a change in Management at this location ... that is the only thing we can think of that would change the service and availability of menu items. We can understand once in a while, but three visits in a row. We won't be back. It's unfortunate, because that location is only 5 minutes from our house.

Ordered online and waited an hour then went to pick up my meal. The employee rudely told us that our food was not ready and they had no turkey which was one of the meals we ordered. All the manger said was sorry I tried to call you. There is absolutely no way they called. He did not seem concerned at all. I will tell everyone about the service we received

May 11, 2018
Bob Evans Restaurant #182
Server: Tara
Cashier: Cynthia
Ticket #30026

I have loved eating at Bob Evans since our move to Ohio in 1998. In recent months, your restaurant chain seems to be on a downward spiral. in terms of quality and service.

Breakfast is served all day, as long as you don't order oatmeal, which is only served until 11:00 am. Whoever heard of a restaurant serving breakfast, but limiting hot oatmeal to only the morning hours? What about shift workers? What about vacationing families? What about people who like oatmeal any time of day? What about people with cholesterol issues who eat oats as a way of bringing down cholesterol?

Lunch and Dinner start early, but, according to store #182, you can't get Homestyle Fried Boneless Chicken Breasts until after 4:00 pm, even though the menu does not state this, nor does your national website specify this.

(See https://www.bobevans.com/our-restaurants/menu/dinner#chicken)

We pointed this out to our waitress, and told her we were not asking for the Homestyle Bone-In Fried Chicken, but the Homestyle Boneless Chicken Breasts, she told us the menu was wrong. Whoever heard of a restaurant offering a menu item, with no written restrictions? Whoever heard of a restaurant offering Fried Boneless Chicken Breast, but not for lunch?

No oatmeal after 11:00 am; no fried chicken (except fingers) until after 4:00 pm. What's up with that?

My Chicken Fried Steak tasted like moldy cardboard, the white gravy tasted like flour, and my hash browns were uncooked--raw potatoes with no browning on them at all. I told the waitress, she offered no replacement, but the manager took my meal off my ticket at the register. I wasn't there for a free meal that tasted like cardboard and raw potatoes, I was there to eat with my wife.

My wife's chicken fingers were filled with gristle, and the breading was almost too crunchy.

Everything was over salted.

Perhaps the saddest part was the scrambled eggs. Every other restaurant or diner I visit knows how to do scrambled eggs: fluffy, robust, a mountain of tasty goodness. Apparently Bob Evans has changed their kitchen training. My scrambled eggs were like liquid eggs, painted into the bottom of a skillet, cooked through, then folded up like a semi-transparent crepe onto the plate. This results in a rubbery, tasteless, failed omelet, with crispy tendrils on the edges; these were not scrambled eggs.

We enjoyed the coffee.

The menu looks great, but you can't trust what you find in it. The service is poorly trained and not at all helpful. The management is harried and not a good representative of the Bob Evans brand. I hope Bob Evans gets things turned around soon. There is Cracker Barrel, Denny's, IHOP, Village Inn, and Waffle House contending for my patronage, not to mention regional favorites like Uncle John's, Scrambler Marie's, and more. The best service, the best menu, and the best taste will always win my business.

My desired resolution? A candid, respectful explanation of what is happening to Bob Evans or within Bob Evans, and a specific explanation and plan of action to assure me your company is not only willing to improve things, but actively working on these improvements.

I am upset that this product have to be made with high fructose corn syrup!
Everyone knows this product is not good for public consumption but yet you put it in your products, please tell me why?
I have been going to your restaurant for decades. I love the service and the value but I'm willing to pay more for a better product.
Please respond to my request to tell me what other products at your restaurant contain this ingredient.
Thank you in advance
John flynn

May 7 2018 Bob Evans 4001 McCorkle Ave SW South Charleston WV ID [protected]. 18:39:29 seated immediately but waited 7 minutes for waitress, gave her drink order and food order as we were ready to order having had enough time to go over menu. We then waited ten minutes for our drinks and soup and salad to be delivered. Finished our soup/salad and sat and waited about 15 minutes when the manager finally delivered out entrees. asked if we wanted more tea, both said yes and lemons, delivered one tea no lemon. Broccoli on husband plate was cold, could not find waitress to complain. the table next to us was piled with the dirty dishes from all the tables in the area. this restaurant was not busy or crowded, services was so slow, waitress took forever to bring our desert in to go containers and our bill. I will never go back to this restaurant. Cooks in kitchen need to get orders more quickly, waitresses need to do their job, management from the top needs to come in and assess the lack of caring in this place'

The floor was wet from cleaning but the wet floor sign was nowhere near the wet spot, and one of my party slipped and fell, but she remained unharmed. However, the staff did not ask if she was okay and two even said to each other "Oh my god, did she fall?" in earshot and in a mocking way. This was a terrible end to an otherwise fine night and I am appalled at this clear lack of training or even basic empathy.