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Boardmans / online order from boardmans not refunded

1 South Africa Review updated:

I placed an online order on 17 July 2016 but but was advised afterwards that the item is out of stock. I asked them to cancel the order because I didn't want to wait. I received my account statement on 16 August and I saw that the refund was not processed. I sent an email on 16 August requesting the refund. I received an auto reply on the 16th and was advised on the 21st that the matter has been escalated. On the 11th of September I was again advised that the matter has been escalated. Then I received my September statement and sent another mail on 20 September querying the matter. On the 21st the matter was escalated again...Then I received my October statement...not refunded yet... I sent ANOTHER email on the 17th requesting to log a complaint and that I want the reference number for the complaint. I only received an automated reply, but to date no response what so ever regarding what is going on with my refund

Nov 2, 2016
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  • Ka
      14th of Feb, 2017
    0 Votes

    Good day Roelene,
    I am currently in the same situation as you were in. Have you made any progress with this? How did it take them to refund you?

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