The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Board Gas / changing name on account charged €400

1 Ireland

Originally I shared a house with a person and the gas bill was in her name so two weeks ago I rang Board Gas about changing the account into my name. I was told on the phone that all I would have to do is get my landlord to ring with my account number to give permission to change it over into my name which he did. I have now received to separate accounts now to my address one in my name and one in my old house mate name. Board gas are now telling me that not only do I have to pay the remainder of the previous bill but I will also have to pay a €400 deposit on a new account that they have set up in my name. This is an absolute disgrace as I was not informed of this when I rang the company the first time. The company are now saying that I owe them over €600. I have been informed that if I do not pay this bill that i will be disconnected. Can I please get some advise on this matter as soon as possible as I am very upset about this matter.

Post your comment