BMW / Bayerische Motoren Werke AG / 328 xi automobile

United States

I have a 2013 BMW xi automobile with 39, 706 miles on it at the time of this incident. On June 13, 2018 the fuel pump failed, leaving us stranded on the side of a busy state highway. The fuel pump was replaced by our local BMW dealer where I purchased the car. Although the 4 year warranty has expired, the vehicle mileage is still within the warranty limit. I called the BMW customer service number provided and asked that they cover the fuel pump since the vehicle has less than 40, 000 miles and there is no excuse for failure at this low mileage. The customer service representative was not helpful, just stated that the warranty had expired. I am extremely disappointed in this poor customer service and poor reliability. I would expect at least partial compensation for the failed fuel pump. As a result I will not recommend any BMW product due to this experience. BMW touts itself as an upscale automobile manufacturer - not from my experience.

Jun 19, 2018

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