B&M Motorcars / Bad Cars, No Accountability, Poor Customer Service
Please beware! Do not trust the people at B&M Motorcars, in Leesburg, VA, they are liars and deceive their customers in order to make a sale, no matter what it takes! They fit the typical negative stereotype of money used-car salespeople, it’s shameful!
I recently financed a BMW Coupe at B&M Motorcars and initially I was greeted with smiles and great customer service. However, things changed once it came down to business. First of all, when I first inquired about a particular car I was interested in the sales representative gave me a different quote on the phone then what I was presented with when it came to signing at the dealership. The difference was of about $2K, and the dealership manager refused to honor the quote its representative had given me. Since, the car had a clean CarFax report and showed well, I proceeded with the purchase of the vehicle. Unfortunately, within a week of driving the car two different sensor detector lights came on; the ‘check engine’ light, and the oil filter light. At this point I decided to take the car to a mechanic to get an assessment on the issues that needed to be corrected before taking it back to the dealership. To my surprise I found that aside from having a multiple issues that need to be fixed, I didn’t even have a spare tire! The dealership had not bothered to give me a spare. Talk about complete disregard for customer safety!
Upon bringing the car back to the dealership I contacted my bank to cancel the loan on the vehicle, I decided that if the issues were not going to be resolved at no cost to me than I would just leave the car there. I expressed my concerns to the dealership manager who was not as receptive as he had been during our first meeting at the time of purchase; in fact, his professionalism was completely gone and he was quite rude. After much debate over the reasons why they should incur the cost of repair, they agreed that they would take care of issues. I requested something in writing that stated they would take care of the issues but the dealership manager told me I could take ‘his word’ that the issues would be corrected. That night, I called my bank and told them I was keeping the car after all. I left my car with the mechanics at the dealership believing that the issues would be taken care of, to my disbelief they weren’t taken car of at all!!! In fact, they kept the car for 4-days and only to provide me with my missing tire and fixed the issue with the ‘oil’ light (the cheapest issues that needed resolution). They refused to take care of the other issues pertaining to the ‘service engine’ light, and suggested that the best they could do is “temporally turn the ‘sensor engine’ light OFF, ” so that I can pass my out-of state inspection. This has been the most unprofessional and deceitful establishment I have ever been to; given the [censored]edil;ade of the establishment and their extended inventory of luxury vehicles, I expected something completely different. I’ve lost time, money, and have undergone incredible stress because of this car situation. I encourage anyone who wants to buy a car to keep looking at other options, especially if you want to avoid loss of money, high blood pressure and headaches.
Once B&M Motorcars sales you the car, they could care less about showing any kind of accountability or provide good customer service with any issues that may arise with it, there do not uphold the 30-day warranty period. The laws protecting such dealerships have many loop holes which make it easy for these institutions to get away with such behavior. Once again, please beware.