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1.0 8 Reviews

How responsive is BlueSnap's customer service?

0 Resolved
8 Unresolved
Absolutely frustrating 🫠
It's quite possible that BlueSnap is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by BlueSnap's silence.
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BlueSnap reviews and complaints 8

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Newest BlueSnap reviews and complaints

ComplaintsBoard
P
10:09 am EST

BlueSnap Seekhd

I did not realize i was signing up for recurring charges. And was notified by discover of a differ charge of $26.95. Please discontinue this charge and credit my account for this amount. This is very confusing for me since the charge is to someone other than the company offering service. Jim tierney

if you need further information i can be reached at [protected]

Claimed loss: $28.95

Desired outcome: STOP RECURING CHARGE AND CREDIT ACCOUNT AS STATED

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I
8:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

BlueSnap Reimage subscription due 16/9/21

Hi, I'm having trouble logging in to cancel my subscription because I can't remember my user name which I thought was angiemate. My email address is (any case) [protected]@outlook.com my address is 119 Layton Road, Blackpool, Lancashire, U.K. FY3 8HH Tel: [protected] or Mob: [protected] so can you please cancel my subscription from this info or send me a text to verify my I.D. Thank you Regards I.B.

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V
12:15 pm EDT

BlueSnap blue snap

My name is Virginia Drake - I have a charge on my credit card for Blue Snap - never have I requested this service nor would I. I have never heard of you until now. Take this charge off my account or I will take further action.
The details are as follows:
Merchant - Blue Snap
Merchant ID# 2209356
Acquiring Bank ID 012216
Phone/Mail Order
Authorization code 00854Z
Amount $205.11 Canadian

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Update by Virginia Drake
Mar 15, 2018 12:20 pm EDT

I have a charge on my credit card of $205.11 Canadian.
The merchant is Blue Snap
- Merchant ID2209356
Acquiring Bank ID 012216,
Authorization Code 00854Z,
date 3/14/18 time 15:30:28.
I have never heard of this Blue Snap and certainly did not authorize any charges. I request that these charges be removed from my account or I will take further action.

Virginia Drake

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Is BlueSnap legit?

Our verdict: Complaints Board's thorough examination reveals BlueSnap as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, BlueSnap stands out for its commitment to quality and security. Clients considering BlueSnap should delve into its customer service record to gauge compatibility with their expectations.

BlueSnap earns 91% level of Trustworthiness

Perfect Trust Endorsement: BlueSnap achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

BlueSnap has registered the domain name for home.bluesnap.com for more than one year, which may indicate stability and longevity.

Home.bluesnap.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Home.bluesnap.com you are considering visiting, which is associated with BlueSnap, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

BlueSnap as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

BlueSnap website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While BlueSnap has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • BlueSnap protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to BlueSnap. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
N
10:17 am EDT

BlueSnap не правомерность снятия денег

23.09.17 в 15:01 с моей карты VISA3014 оплачена покупка на сумму 4408.95р . Которую я не подтверждал и знать не знаю, кроме того я не пользуюсь данным магазином. Прошу вернуть мне мои деньги. В противном случае придется обращаться к компетентным органам.

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4:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BlueSnap Unknown product purchase?

My accountant was doing my Taxes and came across this:
XX2752 DDA Purchase BLS*Baltsoft3706133333 Bluesnap Inc GB [protected]/03 $99.00

I have no idea what this was and embarrassed by this old 72 year old adult!
When you live on a fixed income $99.00 is a large amount to just loose!
I am not sure that this is the right place to complain but my searches lead me to it.

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6:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

BlueSnap I have no Idea of the product that was ordered at this time

this was the charge that came to my statement. 22/12/2015 BLS*RMG18888443886 BLUESNAP INC £44.81 I have no idea how it came to be, so 1 could you please tell me what it is for 2. cancel it immediately. your hopefully H J Hudson I used a credit card ending 1516 is a vise MBNA card. I have no idea at this time what I am supposed to have bought. I do not recognise the amount on my statement, I have no idea how to upload or drag a file or what you mean by that. all that is on my statement is the second line. I really do hppe you will help with what I have made available as I don't understand how these things work

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3:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

BlueSnap Payment that I did not want...

I have sent 2 emails regarding this amount being taken out of my account...I requested this payment to cease and it has not...I am waiting fir a reply from you...this is what I get tonight...Please note that we have closed the requested dispute concerning order # [protected] as you did not take any action in this case for more than a couple of days.

Best regards,
The BlueSnap team
so am I meant to complain every day?

July 21 was when you first contacted me to say it was coming out of my account and I replied the first day I got it...then I get a second one the next day which was a receipt, I replied to that one also and now I get the above one...You do not understand what it does to an old lady getting money taken out of my account...to bad I had other plans for that money and now YOU have messed up some plans I had already had for that money...I do hope that you do some thing to rectify this dispute, before I take this any further...thanks...Elizabeth...

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10:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

BlueSnap False order

Dear Friends, today saturday 30/05/2015 at 4:54 pm you sent me a receipt for a payment about an order that I never set. I never asked you anything, I don't know who you are. Perhaps I'm wrong, perhaps I made a mistake, but I don't remember anything like that. I think that the message is a fake and that someone is trying to cheat me using your data. In the message there is a Reference Number: [protected], and an Account Number: [protected] at the Date 30 May 2015. The product is Reimage PC Repair - Home plan Reimage onli1 for the Price of euro 21.95. Besides, if it is a fake, someone knows via your website my credit card with its number and the receipt concerns an illegal transaction and such a sum was stolen. I beg you to search for any sort of dirty trick against me and, if it is possible, recharge my credit card and return to me my money. Thank you for attention. Best regards. Alessandro Mussini - Via Minetti 5/21 Genova.

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Turtle lee
, AU
Oct 21, 2018 6:40 pm EDT

I don't have account with you and have never purchased anything from you but you have taken $365.61 out of my account. This was taken out on the 12/07/2017 purchase Authorisation ref.# [protected] from my statement. So the refund of $363.61 back into my account asap. Have been in contact with my bank.

Leanne Gilloway

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Contact BlueSnap customer service

Phone numbers

+1 (866) 312-7733 +1 (877) 717-2086 More phone numbers

Website

home.bluesnap.com

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