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1.9 169 Reviews

Blue World Pools Complaints Summary

38 Resolved
131 Unresolved
Our verdict: When using services from Blue World Pools with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Blue World Pools reviews & complaints 169

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2:38 pm EDT
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Blue World Pools crap and lies

Last summer we saw the add for the pool that was $399. We called a few weeks later they came out. They told us about the more expensive pools. Then told us about the pool we were inquiring about. Of course it was a horrible pool compared to the others. So we were coned into a $10, 000 pool.

A month later they come to install the pool. Because of course according to blue world we were gauranteed financing. We sat down to sign the final paper work and i noticed aditional 6 grand. I started griping they called supposedly the pres of blue world and said they had called and my husband agreed. They played me a recorded conversation. At least a partiall recoring. My husband said that they called and said we were approved for a FREE upgrade he declined and they said that we Have to pay $10, 000 in full or they could take our house. So he knew we didnt have it he said whatever.

Well here we are one year later have paid ove 3000 and pay off is 500 more than what they said we owed on it 1 year ago. They r such crooks. There is sooo many things they have lied about i cant begin to remember all of it.

Lets see the pump was suppose to be so state of the art that u only run it 2-3 hours a day to save on the electric bill. Not true. If its not ran min, 8hrs per day u can not swim. My electric bill has been about $150 more a month than normal this time last year. Bleach only a gallon or 2 a month or every other month. Nope 3-4 gallons a week and thats not with rain or people swimming everyday.

Need less to say I have to refinance our house to try and stay in our home. By the way u might want to check and see about there lien on ur house. Ill post that after the closing. Loop wholes may be out there.

Bottom line if u see one of their commercials turn the channel. Their pools are junk their service is crap and lies.

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toyakev
Courtland, US
Dec 09, 2010 9:51 pm EST
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Is there any legal actions that you can take against them if all they promised in regards to the pool is all lies?

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J
6:48 pm EDT
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Blue World Pools fraudsters and cheaters

I signed papers to purchase a pool from this company and then changed my mind. I cancelled the agreement within the allotted time and 4 days after the cancellation they cashed my check and made my checking account overdrawn. noone will return my calls or talk to me when I call. I am always cut off and have been given nothing but the runaround from this company. They are nothing but scam artists who want to charge $46, 920 for an ABOVE ground pool and use your house as the collateral after reading the fine print on a paper a mile long I realized this and cancelled. This business needs to be shut down.

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bwp major horror!!
, US
Jul 26, 2012 10:33 pm EDT

You need to call and speak to Shaun. I don't know if he will help you or not, because I agree that any of the people I have dealt with for this company are liars and scammers. Hope it works out for you.

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6:44 pm EDT
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Blue World Pools waste of time

Wish we had read this before contacting blue world pools, we only wanted to compare prices...they told us they could not quote a price on the phone, needed to schedule an in home consult which we did...Big mistake, the salesperson read from cue cards, quoted a price on the midline for almost 22, 000. How can they start at 299. and end with 22, 000. complete rip off...they must think people are idiots!

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5:10 pm EDT
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Blue World Pools scam artists

We had seen blue world pools advertise their econoline pool for years, and wanted one. Well this year we decided to purchase one for our two childrens combined birthday gift. Our kids were very EXCITED! I noticed the rep seemed hesitant to even come to our home for the initial meeting. When he got there we realized why. There is a hidden delivery fee of $395 dollars on their econoline pool which is advertised on tv for $299 without mention of any other fees whatsoever. When he arrived all of his material was describing the Midline and classic pools that start at $20, 000. He was very nice and didn't try to push a sale on us, but needless to say, our children were very disappointed! We went to walmart and bought a metal frame easy set pool that was more in our budget.

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5:24 pm EDT
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Blue World Pools they got me

Please help.. I have been trying to figure out this pool.I got it, but it wasnt till after I was threatned with a lein on my house, and them continuing to take out of my bank account. I did call before third day and they put me on hold and then said someone would call me back and then nothing..I have had it installed I hate it, the installer did a horrible job, damage my property(he did pay for it) and screwed up my liner, the service guy knew this and said that either when the seasonis over or when it starts up again he will have this guy come back out and fix the liner and pay the water bill. I have been paying them because this lady said they can take my home from me, I haveallmy calls documented from thephone company..someone please tell me some thing anything am I stuck? There has to be something that can be done? Im not satisfied and I got lied to.

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concerend citizen
mula mula, US
Jul 31, 2009 11:37 pm EDT

I am sorry to hear that you were scammed by this company. If you think hard about it, your only option is probably to file bankruptcy and file homestead so they cannot put a lien on your house(lawyer should know this). If you do the math you have @ least 11yrs to pay this BWP which probably $45, 000.00 for worthless above ground pool after you pay them off. If you file bankruptcy, lawyer will cost $2, 500.00 max, 7 years bad credit which a lot of company will give you a chance to build your credit back up. At least filing bankruptcy you will not be stuck paying for the pool you hate for 11 long years and at the same time did not waste your $45, 000.00 HARD earned dollars. If you are thinking of filing, close your bank account so they can stop debiting money from your account and shop for bankruptcy lawyer. If BIG companies can file bankruptcy so can we ! No need to be ashamed. :) ! GOOD LUCK ...

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3:57 pm EDT
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Blue World Pools a ripoff/stayaway from them

WE wanted a swimming for my kids, well saw this swimming pool on tv, told my husband about it call, the biggest mistake of our life, yes they came to my house, that want that I wanted said that it is no good, no good liner, and have to pay around $6, 000 to install, so he said there a pool but it is a show pool for less money do not have to pay more, and no installation fee.So they said 3 yrs to pay well if it's like that ok but you only have 3 days to cancel, so we didn't that something else was going to change, dead wrong 10 days later they call to tell me it was going to be 11 yrs, But tha salesperson said 3yrs, and she told me no we do not have that terms here.It Is 11 yrs, what a nitemare, so there is no more time to cancel, if you cancel you have to pay 11, 000 just to cancel, and no pool, plus they will put a lien on your home, and they will do whatever they want to get their money even if you don't have a pool.So stay away don't do business with them, go to wal-mart or someplace else, not them.And you will be happy you did.For us we have to pay more our stupid mistake, and a lesson learn.Doing this for our kids, and got in so much trouble to the point of losing our home.

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11:21 am EDT
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Blue World Pools false advertising

this is a company that should be banned...the $399 special is a lie...they cannot finance this...you have to go to Atlanta to pick it up or pay over $300 for them to get it for you...then you have to carry $1200 insurance with them on pool...who the heck are they fooling...this is a bad company and should be made to install the pool as they say on TV for $399...I will make sure anyone I know will not do business with them...thank you Diane Long [protected]@yahoo.com...

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elsa lelea
San Antonio, US
Sep 08, 2012 3:25 pm EDT

Our family wanted to purchase a pool and didn't know what company to go with so finally decided to have blue-world pools install one for us. At first I thought it wouldn't be durable for my boys who have lots of energy, we have now had the pool for three years. We love it! It is the best thing to invest in. If you love the water & we do.

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Ladner
, US
Jul 17, 2012 9:40 am EDT

My husband and I are very happy with our pool from Blueworld. It rained for three days in a row and I just knew that the pool was going to be off balance, so we took our sample to the Pool Store to test it and everything tested good. They had three people ahead of us that had chlorine and salt water pools and their pools all came back off balance. The customers were like, what kind of pool do you have, so I told them about the ION SYSTEM, all we do is add bleach and our pool stays clear all the time. We love it!

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LEONA BELCHER
ELMENDORF, US
Apr 16, 2013 7:58 pm EDT

WE PURCHASED OUR POOL IN 2011 IT IS GOING INTO OUR 3RD SEASON AND OUR POOL IS STILL GOING STRONG, WE LOVE IT AND WITH 10 GRANDCHILDREN AND ONE ON THE WAY WHAT A GREAT WAY TO KEEP THEM INTERTAINED.
THANKS BLUEWORLD FOR OUR POOL.

LEONA BELCHER

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elsa lelea
San Antonio, US
Sep 24, 2012 4:11 pm EDT

Our filter wasn't working, the pool was dirty. We called blueworld pools & they helped, us out asap. We are happy & still in September enjoying.it.

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blueworld pools
San Antonio, US
Sep 10, 2012 5:18 pm EDT

We had been skeptical at first about getting our pool, but very happy we went with blueworlds pools they did a great job. We enjoy relaxing in our pool and have bar-b-ques a lot more often. Love it! Elsa Lelea

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craighughes19
fort payne, US
Sep 01, 2012 10:40 am EDT
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great pool with great service. this pool is easy to maintain, and the customer service people are right on top of everything. highly recommended

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donn williams
Hopewell, US
Aug 16, 2012 6:15 am EDT

i have nothing bad to say about blueworld pools they have stood by me and i love my pool i would recomend them to everyone

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3:17 pm EST
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Blue World Pools false advertising

I called blue world pools about the pool that they advertised for $300, The salesman that came to my house Thomas Smetherstold me that the $300 pool would cost me a whole lot more in the long run, he said with the more expensive pool I would save on electric and chemicals since with the expensive pool I would only have to put a gallon of clorox in the pool every week.Well I purchased the expensive pool and trouble from the beginning. It was supposed to be installed in one day and it took two, then it was leaking at the pump. I called blue world and they sent me the new part but I had to wait more than a week to get it fixed because they couldn't find somebody to come here and fix it. The pool was ok for a few days but only putting clorox in the pool does not work. I went to the pool store and talked to them about it and they had never heard of a chemical free pool, so I had to drain the pool and start again (15, 000 gal). Now I have to buy chemicals all the time even though the salesman said I would not have to. Also they said that it would be a show pool for them to show it up to 3 times a year to potential buyers and I hope they do.Everything that I was told was a lie. I am seriously thinking about stopping my payments on the pool.They are nothing but a bunch of scammers and liars

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SharonfromTX
Texarkana, US
Jul 10, 2009 6:32 pm EDT

I have been thinking about stopping payment also. They have done the same to me. But they made us sign a paper stating that we would not cancel after 3 days. They threatened to take my house the day they showed up and instead of the 10 grand they bullied me into they had a contract 4 over 16 thousand. We are now trying to refinance our house and I am even more confused. THey (accourding to the title company) have not taken a lien out on my house. They also were asked why they do not report to credit aggencies. Good or bad. So if you dont pay they dont report and if you do pay they dont report. Something is not right with this. I believe there is a lot more going on here.

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Barbara
Sanderson, US
Jun 23, 2009 4:46 pm EDT

They will continue to rip you off and threaten you.

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9:53 am EST
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Blue World Pools omg I almost bought one the other day

I just want to say my stomach is churning reading these complaints. I didn't buy one thank god! I added their web site last summer to my favorites list and I'm shopping pools online today and I come across this site. Man, I was already convinced to buy one just because it was so cheap I fgured it had to be the only wholesale pool dealer. Anyway, I really feel for you guys because it was almost me. If any blue world pools people ever call me again I'm going to tell them to come over and give their sales pitch to my shotgun no kiding.

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bamaboy415
Gadsden, US
May 10, 2011 9:26 pm EDT

the bbb rates this company as a- after dealing with them today iwould rate them as f- they are a fraud mis leading and down right rude.they are liars and con artist do not use this company!

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9:31 pm EST
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Blue World Pools unethical question

We needed a pool for our health, I am crippled and needed to exercise where weight would not pain me. When we saw the ad we had the money to buy the 399 pool so we called them and left a message for a salesperson to call us with more information. We were called the next day they had our SS numbers but could not find the deed information on our house could we please send them a copy of our deed. Fortunately we realized something was not right and did not follow through with them. They were very rude and very insistent on getting the information. All I can say is beware!

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3:07 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Blue World Pools - Scammed

I got a pool from them, and it isn't what they said it was. I got the upgrade from the $395 pool as well. No chemicals, just a gallon of bleach a week. NOT! You have to use algaecide, and other chemicals as well. Not as many as a regular pool, maybe, but chemicals anyway. Not to mention, I was financed through Puronics, and I signed a contract for $14, 000...

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4:58 am EDT
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Blue World Pools they scammed, lied and stole

On July 5th, we had salesmen at our home to consider buying a pool. After 4 hours of deal making we had signed up and put a deposit on a $22, 000 pool that was promised to be installed in 2wks. The very next morning, I called to cancel the order. The customer service rep. Told me he would send my deposit back to me and there wouldn't be any problems. 4wks later, they call to inform me I can't cancel they were going to put a lean on my house, and make me pay for the pool. After scamming a little more, we thought we couldn't do anything about it. We find out our check was cashed and were guaranteed a pool installed by 8-15, well this morning I get a letter in the mail stating that their lenders are being "picky" and they can't finance a pool at this time. It's 2 months later, the end of summer and we have no pool, we lied to and robbed!BLUE WORLD POOLS IS A JOKE!

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agoodcompany
atlanta, US
Nov 12, 2008 7:05 pm EST
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It really depends on the form of which your deposit was made how to go about receiving your refund. I can assure you Blue World Pools, Inc. is more than happy to refund your deposit. I apologize for the incovenience, but look forward to making you happy and satisfied. Please contact Sean @ [protected] ext 3031 as soon as possible to discuss your particular experience so Blue World Pools, Inc. will have a better understanding of how to meet and exceed your expectations.

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AZSkye
,
Oct 30, 2008 2:49 am EDT

Contact your bank, and dispute the check they cashed. Generally, you have 3 biz days to cancel a contract, no harm, no foul. Always follow up a phone call with a letter confirming your conversation, who you spoke with, the date, etc.

If you can't get help from the bank, file suit in your county/city court for all sorts of things - like theft, breach of contract (I hope you have one!), etc. Check the wikis for more ideas on what to sue for. Or call an attorney - it may be the best $150 you will spend.

Best wishes.

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4:24 pm EDT

Blue World Pools product is not what is it advertised to be

We listened to a sales person for about 3 hrs. Could only give us a good price if we gave them a down payment that day.Had phone call to office and lowered our price somewhat. No chemicals will be needed only the special Dynamo Ionizer Filter and pump(yahoo big deal) the salesman told us he would send us a free cover for winter, but somehow it was left off the order form. and we had to buy one.The liner was the best made, they would treat the ground for weeds and cover it with high grade sand. Well, guess what ? Yep you got it walking around the inside of the pool I felt weeds growing thru the liner. BEST LINER MADE NO WEEDS WILL GET THROUGH THIS! What a big fat lie. I treat around the outside of the pool with chemicals to keep weeds from growing to the pool. As for chemicals yes we use chemicals because the water turns Green if you don't. Algae grows on the steps of the ladder.Constant upkeep. the vacum that should keep the floor clean will only vaccum one side of the pool. You have to constantly take the cleaner to the unclean side of pool.If I had it all to do over I would RUN from the salesman.

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nellie
,
Nov 30, 2008 5:29 pm EST

i had a rare experience with the sales man myself.he ofered us so man things and what a waste that was. we were suckered into this damn pool that was suppose to be so great and it sucks the ionizer stopped working already, it always turns green and we were suppose to get the deluxe package which of course costa an arm and a leg. they do not work with you at all and if i had to do it again i would never have chosen this company.honestly we made a very expensive mistake

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5:22 am EDT
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Blue World Pools bait and switch

Yes they came out talked for and hour to tell me it would cost 23, 000 for the pool I told him he's nuts, then got on the phone and got it down to 12, 040 I told him he was crazy, I told no I told him I wanted the 299 pool he said he didn't no anything about a 299 pool I told him I have add I printed off the internet he said no they would sent something he got up and left. So I talked some people and told me to report it to the better business so I am.

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Junge
, US
Dec 17, 2009 2:21 pm EST

The sales process is a scam. They advertise a $399 pool and your prepared land. But it costs you at least $2000 to prepare the land. The sales process tells you that the $399 is junk but they offer an alternative...for $23, 000. BAIT and SWITCH and thats how they teach it. I know because I was dumb enough to work there for 48 hours.

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not right
Hendersonville, US
May 28, 2009 12:03 pm EDT

They did the same to us add sent in the mail for a 399 pool and when the guy showed up it was a pool that they were saleing for several thousand dollars, plus they checked my husbands credit without permission. I know they are guilty of worse..

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12:48 pm EDT
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Blue World Pools fraud and scam

I have purchased a pool from blue world. I wish I would have found this web site before I bought my pool. I was scheduled to have my pool installed on june 11 it was june the 20th before I got my pool. They tried to tell me that they told me they had ordered the wrong pool but they tried to get me to pay extra for the upgraded pool. I was told it was a show pool that is a bunch of bull also. There is no such thing as a show pool. It is basically a chemical free pool other than the gallon of bleach a week. Most of your local pool company's have never heard of an ion system so you don't get much help from them.

My wife and I fought with this company back and forth on the phone for about a month before we finally got our pool. One other thing I can say is if you do decide to buy from them get your own financing DO NOT finance though blue world. They fail to tell you that you will be paying for your pool for 10 years. My wife and I financed though our local bank most banks will finance pool.

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BUDDY BROWN
Richmond, US
Feb 17, 2011 8:11 pm EST
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BLUE WORLD POOL IS A FRAUD. I AM A 65 YEAR OLD WOMAN THAT IS STUCK IN A TERRIBLE SITUATION. I ONLY GET DISABILITY, THEY LIED TO ME, IT WAS MUCH MORE WHEN DELIVERED, I SIGNED ANYWAY, NOW THEY TELL ME MY HOUSE IS ATTACHED. MY HUSBAND WALKED OUT ON ME. I HAVE NO WAY OF PAYING, THEY WOULD NOT LOWER THE PAYMENT. I WAS JUST A GRANDMOTHER TRYING TO MAKE GRANDSON HAPPY. CAN SOMEONE HELP ME PLEASE.

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makeupqueen_ mommy
, US
May 26, 2023 1:41 pm EDT
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Omg I sure hope you was able to get something figured out. I'm so very sorry you got taken by this company 😭 I to have just signed a contract and agreed to do a pool with them. I hope it's not to late for me too.

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6:43 am EDT

Blue World Pools fraud

This company is nothing but a big scam. They checked our credit illegally and never even made the appointment. We tried to call them the day of the appointment and they said "oh the representative had car trouble". After being transferred to three different people and being on hold for 5 minutes they never got back to us.

Everything you hear about this company is true!

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Stottsy1
Jonesborough, US
Jun 01, 2023 5:01 am EDT

Similar thing happened to me! The installer was supposed to come to my house.

He was a no show. I called him about three hours after the appointed time. He told me his truck broke down on the freeway the day before the day he was appointed day to come to my house. I waited a few days and called him back. He said he was planning to be at my house the next morning about 8am. He was a no show again. I called BWP. because of his third no show. I talked to Andrea, Zach and Russell.

By the time I concluded my conversation with Andrea I was crying uncontrollable. She said I was a lying old lady. I told them I no longer wanted the pool. Now they are threatening me to pay for 50% of the pool. I told them I didn't want the pool if gave it to me for free. They are the most unprofessional company I have ever dealt with in my life. I wish I could go back 30 days and they would not be a part of my life.

I am going to get in touch with DAV Legal Aide

.

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Real Pool Dude
, US
May 13, 2014 5:23 am EDT

I know of this company and it's father and son ownership out of Atlanta/Marietta GA. I was hired by them as an IC in Texas, with my past experience they wanted me to relocate back to their home office but first work my way east to Louisiana. Once in Louisiana they had me running leads all over the state some were rentals and not home owners and 0 sales, the salesman must call the office on closes for price drops and they are pure bait and switch, even their best pool is not worth 1/5th installed price. They were to pay my expenses via wire and when at last I was paid it was 1/2 as agreed to, so I left. They are always available to close or take a hand off by the sales force but dodge and laugh at cancellations/homeowners. People these are just above ground pool kits, don't attach your property when financing and most will of the rails rust out eventually. Logic should tell you how can a 3 man crew with a bobcat drive to your property with insurance and install a pool for $299? A decent sand filter cost more than that wholesale...

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5:48 am EDT
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Blue World Pools credit report

Never ever call or speak to anyone with this company the minute you give them your info they run an unauthorized credit report on you that will remain on your report for 2 years this company is a scam after calling the company to find out why this report was run I was switched around to so many people you can report and place a government complaint against this company with the ftc I would highly suggest that anyone experiencing problems with blue world do so as if enough people complain to the government they will put them out of business.

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Sue
,
Aug 01, 2008 10:06 am EDT

We called Blue World Pools about their advertised $299 econoline pool. It was to be a birthday gift for our children, and we thought it was within our price range. When the rep came out he was sharing material with us only on the midline and classic models (starting at $20, 000). When we told him we were only interested in the econoline he told us there was a $399 shipping fee which actually makes the price of the pool around $700. Out of our budget! But the midline and classic pools are delivered free of charge. Well for $20, 000 to $30, 000 They should be! He said in the five years he had worked for the company he had only sold "1" econoline pool! The liner is very very thin and he said the pump isn't big enough to circulate that much water therefore you have to use lots and lots of chemicals to keep your pool clean.He wasn;t a pushy salesman as a matter of fact he actually seemed to sympathise with us. He said he used to call and warn his potential customers about the econoline scam until he got repremanded for it. I pray that everyone does their homework before buying a pool if they're considering Blue World Pools. Be aware, it's a scam!

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4:25 am EDT
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Blue World Pools don't use them

Do not use this company. We had an appointment that they never showed to and when we called they were very unprofessional and rude! The rep named Ron and Janet the "supervisor" laughed at my husband's frustration and then said they may have someone out around 8:30 pm. I looked them up on this site and immediately cancelled! Thank Goodness! This company should DEFINATELY be closed for ripping off hard working people! Don't use this company! Scam Scam Scam Scam Scam Scam! I strongly suggest you go to a local retailer and not use this bull company.

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9:06 am EDT

Blue World Pools hopefully this will help some of you

It appears that this company has screwing hard working people out of their hard earned money down to a T. so here is some information that hopefully will help some of you out. First, if you are in day 1 or 2 of meeting with a salesman and want to cancel you need to type up a letter addressing it to the company. read your paperwork, it is clearly printed in there where to send the cancellation letter to. I met with the salesman on a Sunday, tried calling finance on Monday, and again Tuesday. Was told the typical 'I am not authorized to handle your cancellation but I will have the person who is call you back' This is where they get you. Ignore what they say type up your letter and get your happy rear to the post office by the end of day 2. pay the 16.00 to overnight the letter to the address in the paperwork where it says to send it. some have said they sent the letter to the company's home office in GA. Doing that can screw you in the end as the paperwork you signed clearly states the procedure. With that said, now that you have sent the letter overnight you can track it through the usps website and you can also get signature verification. Print this information out and keep for your records. **you can also do this on day 3 as long as it is postmarked within the 3 days** and yes every state in the US has the 3 BUSINESS days (if you agree to get a pool on Friday you by law have until that following Wednesday to get it canceled) contract cancellation policy.

Second, place a stop payment on your check. The stop payment is good for 6 months. Your bank will ask the reason (I think this gets sent to the company along with the returned check) you simply tell your bank that it is because you have canceled your contract within the 3 day alloted time.

Total cost for cancellation... around $40. Money saved in the long term (including Interest) aprox $30, 000 The ripple effect this would have on the company if everyone was able to do this PRICELESS.

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john p reed
Beebe, US
Sep 04, 2010 1:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i have had nothing but problems since i got the thing.ive had enough.if there are any law suits ongoing i would like to hear of them.

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8:43 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Blue World Pools don't buy from them

We bought a pool off of Blue World Pools last year, was told that it would cost $4, 000 and ended up costing $14, 000. We were also told that if we cancelled they would put a lien against our house. We were also told that our pool would be a show pool and that we would get all the upgrades, we were also told that they upgraded our pool to a 27ft round pool for no charge, yeah right after it is all said and done, we will be paying $44, 800, for a $4, 00 pool. What a scam!

They called me and said that we had called and cancelled our contract, and they were charging all this money, for a pool that we didn't even have yet. We had words and then they were a month late putting my pool in.

I told them they better not send anyone to my house, because I will tell them not to buy from this company. I have threatened them with a lawyer, but they know, once you sign the contract, there is nothing you can do. This company needs to be sued and stop right now.

What ever you do, DO NOT BUY FROM THIS COMPANY

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Jennifer
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Jul 05, 2008 9:53 pm EDT

Well here goes.. The salesman already came out I got the wonderful call about the great free upgrade I will be getting but the installers have not showed up yet? Can anyone give me any advice? please contact me preston.jenniferholder at yahoo dot com

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Phone numbers

+1 (888) 511-8266 +1 (800) 614-2525 More phone numbers

Website

www.blueworldpools.com

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