Am an EXCELLENT Loyal longtime customer of Blue Haven. Am very frustrated and disappointed in the lack of service and response to my current problem.
Bought a $50, 000 Blue Haven 11, 000 gallons inground gunite pool in March 2007 from Blue Haven office in Metairie, LA.
First week of June 2010 spoke to Duke & Judy (228) 432-7742 who sold me the Blue Haven pool. Was referred to field rep Jose' (504) 220-4139 who I have now spoken with 3 times with NO RESPONSE/RESULTS. Jose' said "I have only been working here for 1 week but fax me the information." Faxed information about my problem (504) 305-6257 June 7th 2010.
I faxed info & called to verfiy fax receipt and spoke with Jose' for the second time 2nd week June 2010. Jose' said, "I have to order some parts for the generator from California."
June 14, 2010 when I called Jose' to see when he was coming out to install the parts, then Jose' told me, "I received the wrong parts. I will have to reorder. I will call you by Friday, June 18th to schedule repair."
Jose' not only did not call me today (June 18th 2010) nor keep me abreast of the status of parts, but I am concerned that him initially not coming out to my residence and only going by my faxed information regarding the problem will result in a wrong solution.
I had Eugene from Blue Haven for the last 3 years who would ALWAYS come out to my house if I had any concerns regarding my expensive Blue Haven pool system. Eugene always returned my calls and showed up when he said he would.
My problem with my Blue Haven pool is the SMARTPURE OZONE GENERATOR is Not Functioning. My remote control says "Check System & Inspect Cell". The Operation Manual is not clear on how to check and service the SMARTCONTROL CELL.
I don't want to attempt to repair it myself and void any warranty or further damage the system. Jose' has never returned my call or come out to check the system. I believe whatever problem I have with my Blue Haven pool and equipment should be serviced and repaired by the Blue Haven company.
I would like Jose' or a Blue Haven field service rep to inspect my Blue Haven system and identify the problem. Please let me know that you received this email and when you can schedule a visit for your Blue Haven field service rep to service my Blue Haven pool system. Thank you.