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Blue Haven Pools & Spas / Blue Haven National Management
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Blue Haven Pools & Spas / Blue Haven National Management
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2.3 22 Reviews

Blue Haven Pools & Spas / Blue Haven National Management Complaints Summary

7 Resolved
15 Unresolved
Our verdict: Engaging with Blue Haven Pools & Spas / Blue Haven National Management, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Blue Haven Pools & Spas / Blue Haven National Management reviews & complaints 22

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Newest Blue Haven Pools & Spas / Blue Haven National Management reviews & complaints

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9:24 pm EDT
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Blue Haven Pools & Spas / Blue Haven National Management - Vinyl pool installation was installed improperly.

To Whom It May Concern, I hope this letter finds you well. I am writing to address an issue regarding a pool installation conducted by your company in Gulf Breeze, Florida, back in May 2021. While the property has been under rental management since the installation, I recently became aware of a concerning matter related to the pool liner. During a visit...

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Blue Haven Pools & Spas / Blue Haven National Management In-ground pool taking too long to finish

We signed the contract on Nov. 2021 and it is now Easter Sunday, 4/23 and still no finished pool. We have been patient for far too long. We understand that Covid may have caused some delay's, then we understood that supplies could have been a problem, and we recently had a rainy season, but it's time for excuses to stop. We've spent a great deal of money for a beautiful pool, but so far we don't see the final outcome. The contractors for each step take months to complete. Why? Our project manager doesn't follow-up with us and he doesn't let us know what is going on. We constantly have to chase him. We are let down by the company and very disappointed. Why does it take so long for our over $100,000 pool to get done?! We want our pool done with great quality service and we want an excellent quality product. So far we found a small crack in the coping. why? But that is all we have so far is coping and gunite and of course the pipe work, but other then that, nothing.

Sincerely, Very disappointed customers in the high desert of California.

We are currently working with the Inland Empire office in Ontario, Ca

Desired outcome: We'd like our pool to get finished. No excuses. We want our project manager to stay in contact with us. We want what we pay for; an excellent quality pool & product. We do like the team but we deserve excellent service. Thank you.

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Blue Haven Pools & Spas / Blue Haven National Management Improper grading leading to soil erosion

In a nutshell, final grade and slope of yard not done correctly. Left a 5ft drop off with minimal slope for rain drainage. We added 3 french drains, drainage rock, erosion blankets, more fill dirt and sod. Yard and fence still eroding after several attempts to resolve ourselves and with BH. Had several landscapers out to view and all point back to the grading was not completed properly.

Desired outcome: Fill holes eroded yard with dirt, not sand and reslope for proper drainage.

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Is Blue Haven Pools & Spas / Blue Haven National Management legit?

Our verdict: Complaints Board's thorough examination reveals Blue Haven Pools & Spas / Blue Haven National Management as a legitimate entity with notable strengths. Despite a 31% resolution rate on customer complaints, which invites a closer look, Blue Haven Pools & Spas / Blue Haven National Management stands out for its commitment to quality and security. Clients considering Blue Haven Pools & Spas / Blue Haven National Management should delve into its customer service record to gauge compatibility with their expectations.

Blue Haven Pools & Spas / Blue Haven National Management earns 93% level of Trustworthiness

Perfect Trust Endorsement: Blue Haven Pools & Spas / Blue Haven National Management achives 93% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Blue Haven Pools & Spas / Blue Haven National Management. The company provides a physical address, 20 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bluehaven.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bluehaven.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Bluehaven.com you are considering visiting, which is associated with Blue Haven Pools & Spas / Blue Haven National Management, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Blue Haven Pools & Spas / Blue Haven National Management have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Blue Haven Pools & Spas / Blue Haven National Management's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 31% of 0 complaints were resolved.
  • Blue Haven Pools & Spas / Blue Haven National Management protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Blue Haven Pools & Spas / Blue Haven National Management. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:25 am EST

Blue Haven Pools & Spas / Blue Haven National Management New pool leaking

I had a pool completed by your office at 13720 Jetport Commerce Pkwy location in January 2022. In February, the owner Keith Gad to come back to the project because two weeks before he incorrectly set-up the salt generator. During that visit, I expressed my concerns to him that I felt the water seemed to be dropping faster than I thought evaporation would cause. He was not certain as it was not overly dramatic, and said when he came back in a couple weeks to replace the salt generator cord and to cut and cap off a couple of pvc pipes sticking up in the backyard. He never returned and stopped responding to my emails and phone messages. Over the summer, during our rainy season, I did not notice the water level dropping, however after a period of dry weather recently, I began to notice the water level dropping but at an even greater amount than earlier in the year, at about 2.5 to 3 inches a day. I emailed Keith on 11/17 to inform him. He called me and we spoke about it briefly before we were interrupted by a client call I needed to take, so we agreed I would call him back. I have made several attempts to call him, but no one answers the phone. I have sent emails asking him to call me, but they have not gotten a response from him. This morning, 11/19, I awoke to find that the water dropped nearly 18 inches overnight and I am now seeing sand below one of the jets, which makes me think it was faulty plumbing work during installation that finally gave way.

Desired outcome: I would appreciate it if I could get the contractor to fix my 10month old pool so that it retains water.

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11:31 am EDT

Blue Haven Pools & Spas / Blue Haven National Management Lack of professionalism & communication

Pleased do yourself a favor and do not use Blue Haven Pools (Hatfield, PA) if you are considering a pool for your home. They are full of promised and lack any execution. We have completely ripped everything up in our backyard, patio, fence, etc. in prep for out digging. The day of digging they said they did no t have sufficient access. That was after the construction manager, Jeff, was at our home twice and informed us exactly what we had to do to prep for the dig date and we spent an entire weekend doing what Jeff said. Never did Jeff mention any issue with access, even though he was in our backyard twice assessing the project. They left day of digging citing "poor access" and never provided a back up plan or any options. It has been 5 days now and still nothing from Blue Haven. My yard is in shambles and the project still has not begun. They are thieves. They take your money and do nothing they are contractually obligated to do. They should be ashamed to be in business. No one at the company ever has any idea what to do when I call and they pass me around to different people. It is quite the criminal scheme they have going on at Blue Haven in Hatfield, PA.

Desired outcome: I want my pool completed without being surprised with extra fees by the end of Aug 2022 as promised or I want a FULL refund.

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6:53 pm EDT
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Blue Haven Pools & Spas / Blue Haven National Management Gunite pool not finished, dangerous

Justin ferris here. I am currently having a gun-ite pool installed at my home in mandeville Louisiana by Blue Have Pools. 4525 airline Dr. Metairie Louisiana. [protected]. The sales person/ owner Robert Namer (the definition of a slimy used car sells man.) We are at the stage of plaster and have been waiting for some time. This far we have paid close to $60, 000 in cash and this entire process has been miserable to say the least. No one on site seems to know what's going on, no overall idea of the pool project, my yard is a danger zone, the pool is full of what is now green water and full of Mosquitoes. We where told 3 months ago that are plaster had been delivered. Today we where told that it hasn't been ordered yet. The owner/sales rep seems to be the cause, keeping his employees stressed and uninformed. He does not return phone calls or emails and when reached yells, questions and contradicts what he's said In the past. We can not get a date when this pool will be finished and or when the copious amount of dangerous debris will be removed. Please help. I feel like many of the reviews and several blue haven employees have stated that my only Recourse is to contact a lawyer and the BBB, which we really don't want to do. We just want the pool finished and area cleaned up. We thought that this was going to be an enjoyable experience, instead it's been a complete nightmare.

Justin ferris
[protected]
[protected]@yahoo.com

Desired outcome: Please address, just want the job completed

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MAnnCook
Mandeville, Louisiana, US
Dec 22, 2021 4:44 pm EST

When did they start to build your pool? How many days did Robert Namer quote you to have your pool finished?

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Mike Suriff
, US
Dec 06, 2022 7:18 pm EST
Replying to comment of MAnnCook

I paid over $105,000 cash. We upgraded our tile the same day we signed the contract after the pools done He’s trying to convince me. I owe him 10,000 extra dollars. He’s a crook in every sense of the word if you don’t believe me, research his name and the federal trade commission

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Blue Haven Pools & Spas / Blue Haven National Management salesmen

I was going to buy a pool for my daughter and she talked to Ed. She brung me a picture and a price that was o.k. Then I had my son look up information on this company and the folks involved. My son came up with all sorts of bad information. Ana his wife and him are criminals running from the law. They ripoff folks start their swimming hole and leave them high and dry. This is all over the news in Californa and Mississippi. They even threatened to draw a shotgun on the news folks. Here you can see it http://www.wsmv.com/story/19589567/pool-company-leaves-trail-of-unhappy-customers I just want to let folks know before they make a mistake I almost did. I aint going to let my daughter get this pool from them.

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Blue Haven Pools & Spas / Blue Haven National Management pool rehab

Had a great experience during the sales process, but one our payment was received we had several no call, no show's once the work was scheduled to start - leaving us to call them to determine what had occurred. Frank and Tyler Firetti were some of the most unprofessional folks I have dealt with, and their operation lacked courtesy, accuracy, or even general knowledge of process and what needed to occur. After the 4th no call/no show engagement we terminated our contract with them - they proceeded to charge us $175 as they had drained the pool and drilled out our hydrostatic plugs. When asked if the pool needed to be re-filled to prevent the shell from popping out or if the hydrostatic plugs needed to be repaired I was told by Frank Firetti (Owner) that my pool never had hydrostatic plugs (untrue, the folks that did the work reached out independently to confirm, also validated with another company). Last email thread I had with them is below:

Your contract is terminated. You do not have hydrostats in your pool. Nothing to drill. BHP bears no responsibility and shall assume no liability for your pool shell floating from this day forward.

Frank Firetti
President
BHP

Sent from my T-Mobile 4G LTE Device

-------- Original message --------
From: xxxxxx
Date: 6/25/16 5:21 PM (GMT-05:00)
To: 'Tyler Firetti'
Cc: 'Frank Firetti', 'Shawn Ramandanes', xxxxxx
Subject: RE: Tile and Coping

Hi All,

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7:33 pm EST

Blue Haven Pools & Spas / Blue Haven National Management don't support companies

Blue Haven Pools uses illegal workers to build pools. They cheat the law in order to make more profit. They deny local worker's jobs so they can get cheaper labor from illegals. If you get a single worker that speaks English, you are lucky.

Don't support companies that break the law and will not support local community!

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Blue Haven Pools & Spas / Blue Haven National Management stay away

We contracted with Blue Haven Pools in 2006 to install our pool, spa, waterfall and retaining wall. The project was consistently delayed and the workmanship very poor. We paid extra to have spray deck applied to our concrete. Within a few months, the spray deck started to flake off the concrete and we now have large areas that are bare concrete and look awful. At first Blue Haven would return our calls, but then they stopped answering or returning our calls. Now we are told that the Blue Haven franchise and the Concrete Technology Inc. franchise (CTI was the spray deck sub contractor) have gone out of business.

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7:13 pm EDT

Blue Haven Pools & Spas / Blue Haven National Management suck [censor]

I have been trying to get in contact with some Blue Haven pools for four months now to come out service my blue haven pool and get a quote for installing a heater. I have called their service tech named "Gary" atleast 20 times. He has even gone so far to make three appointments to come by. I have cancelled appointments to sit here waiting all day and he has never shown. DO NOT GIVE THESE PEOPLE YOUR MONEY. THEY ARE CROOKS AND WILL NOT SERVICE YOUR POOL ONCE THEY GET YOUR FAT CHECK! they will not give you the service after the sale. They are a big name with little service.

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Blue Haven Pools & Spas / Blue Haven National Management bad customer service

If you’re considering installing a swimming pool then I wouldn’t recommend Blue Haven Pools but would suggest that you find a company that will deliver on their promises.

We signed a contract with Blue Haven Pools in July after being assured by their salesman that our swimming pool would be constructed in 12 weeks - “6 weeks from signing to start (of construction)”, followed by “6 weeks to build the pool”.

The salesman also assured me that we shouldn’t incur any extra costs over and above the quoted price as there should be no problems with excavation at our property and plenty of local sites for disposal of the soil.

Blue Haven showed signs of incompetence right from start when our pool was delayed in planning because they somehow managed to get the plans wrong (which is quite amazing considering that it’s a simple rectangular 8m x 4m pool in the middle of a large empty space).

Construction eventually started 12 weeks after our signing of the contract.

Straight off the bat we were hit with additional charges of $500 for “extra travel to the tip site” and $200 for “tip fees”.

Next we were charged an extra $300 to re-route a sewage pipe that they managed to break even though it was marked on their plans and I’d repeatedly told them where it was located and had been assured that it was no problem.

Then we were charged an extra $720 for shoring because part of the hole caved in due to their re-routing of the sewage pipe.

Once the concrete shell was eventually poured, and the majority of the installation had been paid for, Blue Haven seemed to lose all interest in finishing the job and every time we called the “construction co-ordinator” it felt as though he was just stringing us along with one excuse after another as to why our job was being delayed.

Now it’s the 15th Dec (20 weeks after signing the contract) and we have an unsightly concrete shell in our yard for our Christmas guests to admire!

I’ve today been informed that the pool isn’t going to be finished until sometime next year.

If it wasn't so late in the day and we hadn't already paid these people so much money I'd drop them and take my business to a company with a higher standard of customer service.

So, as I said at the start, if you’re considering installing a swimming pool then I’d recommend that you give Blue Haven a miss and choose a more reliable company.

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Family threatened
, US
Sep 11, 2021 3:05 am EDT

Representative from blue haven threatened my family and to kill my small (chihuahua size) dog by coming over and wringing his neck all because he barked at him. This was after the pool was dug out despite strict stop work orders from council. No covid guidelines were followed with the worker not wearing a mask or socially distancing. Continuous verbal abuse was hurled at us by the worker and the property owner. This only stopped when the police were called and he ran away. No response to my complaint to blue haven despite a promised follow up.

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Gin
, US
Apr 21, 2009 7:50 am EDT

Frustration, misleading changes to their in-house product-color, Delays.

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Electro M
, US
Aug 20, 2010 1:09 pm EDT

Blue Haven Pools built a pool for me in 2008 and used a sub for the gunite who, unwittingly, used gunite that had too much clay in it. The result is that the plaster and tile is splitting open. My wife and I are teachers and we saved for ten years to build this pool. Now we get to tear it out and rebuild it and we get to pay for it all as well. Blue Haven will not even return a phone call. They are ignoring the California State Contractors Licensing Board. I don't understand why a company is allowed to do this to people in this country.

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Blue Haven Pools & Spas / Blue Haven National Management Poor Workmanship

We contracted with Blue Haven Pools of Pensacola / Panhandle (Gulf Breeze, FL) in 2006 to install our pool, spa, waterfall and retaining wall. The project was consistently delayed and the workmanship very poor. We paid extra to have spray deck applied to our concrete. Within a few months, the spray deck started to flake off the concrete and we now have large areas that are bare concrete and look awful.
At first Blue Haven would return our calls, but then they stopped answering or returning our calls. Now we are told that the Blue Haven franchise and the Concrete Technology Inc. franchise (CTI was the spray deck sub contractor) have gone out of business.

We have contacted both Blue Haven Pools Corporate and CTI Corporate but neither company was willing to offer ANY ASSISTANCE. Blue Haven Pools Corporate would not even respond to our e-mail and there is no telephone number listed on their website.

The fact is that the Blue Haven Pool franchise is still operating in our area at the same telephone number with many of the same employees. When I spoke with the Mark, the General Manager, I was told that they were a different company and he was unwilling to offer any help.

We are now in the process of spending $15, 000 to correct the many problems that Blue Haven Pools left us.

This is the most unprofessional organization that I have ever had the misfortune to work with. Their workmanship is poor, their staff unprofessional and no one is willing to stand behind their work or products. Avoid Blue Haven Pools of the Panhandle at all cost!

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Blue Haven Pools & Spas / Blue Haven National Management filter unit

my husband and I decided to install an in the ground pool about ten years ago. we had Blue Haven do the job. It costs 25 grand. We were told the filtration system was so good that cleaning and maintaining it would be minimal. after several yaears and much hard work and more money, it turned out the filter was found to be extremely inadaquate for our 20 thousand gallon pool! Our new pool professional said it was meant for a spa! we had it replaced for 800.00, but the damage is done!

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Blue Haven Pools & Spas / Blue Haven National Management $6000 rip off

Blue Haven pools came here and gave me a price for a pool. Well after giving them a 6k deposit they never came here to install the pool. They are crooks don't do anything with Blue haven pools. And the salesman Glenn from Long island. Don't trust anything he says. One more thing my kids that were hoping to have the pool in this summer do not have one and now they will stay home all summer with no pool thanks to www.Bluehavenpools.com . They are crooks. They will steal your hard earned money. Do not trust Blue haven pools.

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11:42 am EDT

Blue Haven Pools & Spas / Blue Haven National Management took money, no calls

I was ripped off for 85 dollars and regret ever use blue haven pools products or services again. It is better for America that this company be sued where law sees acceptable and that it is bankrupt and removed so as not to be used by Americans ever again- all people's names (all levels of management and employees) will never be used for work in this field again and able to abuse the population for their greedy gains.

Only good business is the way in America. let that be known.

thank you very much for helping me tell you and for spreading the word.

Honesty is the best policy and so is best customer service.

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Blue Haven Pools & Spas / Blue Haven National Management rip off

In 2003 I had a pool built by Blue Haven Pools. For the last two years I've been calling to get them to honor the "life time warranty" against leaks. I started again this year on 4/19. I've talked to many people over the course of my effort and have two calls into the General Manager, Mark Dana (who hasn't returned my calls). I need my pool fixed and the money I've spent to get them to fix the pool.

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Blue Haven Pools & Spas / Blue Haven National Management - no respect for you or your home, your time, privacy or property

Firstly, they have no class at all and no respect for you or your home, your time, privacy or property. They treated my house and property like it was a keg party in a $25 motel (after 6 months we are still finding McDonalds bags, KFC buckets, coke cans and other trash they left and refused to remove when they left our home in a mess) and it goes further...

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Blue Haven Pools & Spas / Blue Haven National Management - biggest fraud ever

I have problems with Blue Haven from the beginning. They started building my pool on June 07 and finish at the end of November 07. They have to redo the stamped concrete around the pool because the first time was not made right. Then, we noticed that we were loosing water and finally we found a crack on the shell, emptied the pool and fixed it but we alway...

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Blue Haven Pools & Spas / Blue Haven National Management dishonest company

I met the sales people in my office on 3/13, 2008 and agreed to buy from them I provided a $5000 deposit. The understanding was that Blue Haven would wait to hear from my bank prior to depositing the check due to the fact that I was using a construction loan to pay for it and that they would go ahead and run my permits on March 24 I left for a family vacation upon my return 1 month later nothing had been done I sent an email to the sales Manager, Mr G my primary point of contact who was also present on 3/13. And explained to him that I was disappointed that they had done nothing and given that fact I was going to look elsewhere for my pool. I also looked on the Montgomery County permit offices web site and saw that no permit had ever been filed on my behalf by Blue Haven.

I should mention that during my initial meeting and the reason that Mike Greene, a sales manager was present in the first place was that I was told this was Mr. T first meeting as a rep of the company and that both he and Mr G were previously employed by a company who was in financial trouble and so they felt it was time to move on.

At this point Blue Haven had still not cashed my check. Mike called me and was very apologetic tried to blame his associate (lic # 87876) the sales person on the job and the individual who signed my contract on March 13, but said he would take care of the deposit return.

On May 2, I received a call from my bank who indicated that my account was overdrawn and that I was being charged for several returned checks. I logged into my account and was stunned to see that Blue Haven had gone ahead and cashed the check, (see attached check) without telling me two days after my emails and conversations with Mr. G. on April 11, 2008. Needless to say I would consider this to be a deceptive business practice. I could have after all put a stop payment on the check when I corresponded with Mike Greene but took his word for it when he told me he would arrange for its return.

On May 6, 2008 I called Blue Haven and spoke to a lady in their accounting group who said they would arrange for the return of my check in the Friday May 10 check run. I thanked her sent her an email of my entire correspondence with Mr. G. and assumed all would be fine. To this day Monday May 19, 2008 I have tried on several occasions to phone Patrick Livingston the GM of the Blue Haven office in Manassas, VA but he has not responded to any of my voice mails. I have been told by accounting that they intend on exercising the three day cancel clause of my contract and have no intention of returning my deposit and that a letter has been sent

Hard to believe but the Story gets better

During this time I began to work and call on several other companies When one of them came to my office I explained to them the situation with Blue Haven and Mr. G and T and was amazed to find that while Mr. T was in my office he was actually an employee of the other co but had signed the Blue Haven contract!

Having said all of this I would like to file a complaint against Blue Haven Pools Lic.# 39524, Mr. Jerry T Lic. # 87876 and Mr. Mike G Lice # N/A. They basically want to cash a check and get paid for having done nothing for me but lie and mislead. They are a classic example of a company which employs unreasonable business practice and having now looked them up in the BBB, I see that I am not the only person who had had issue with them. I hope that MHIC and websites like this is able to help other consumers from getting defrauded by Blue Haven Pools. I have all the correspondence of these emails and would happily send them on to whomever needs/wants them.

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dusste
, US
May 05, 2011 10:17 pm EDT

So while you were out of town they should have installed the entire pool soley on the payment of a deposit check? And as far as getting a deposit you signed a contract and you should have canceled w/ in the three days. It CLEARLY states that on the contract.

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Contact Blue Haven Pools & Spas / Blue Haven National Management customer service

Phone numbers

+1 (619) 233-3522 +1 (318) 746-7550 More phone numbers

Website

www.bluehaven.com

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