Blue Apron reviews & complaints 28
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food delivery cancel credit ingredients order recommend refund subscription customer service experience produce box service cost arrived deliveries boxes company packageNewest Blue Apron reviews & complaints
Not dependable
They delivered a day late twice. One week after the second delayed delivery, they didn't even send the box to the shipper. Got an email saying it was on the way, but it never came.
I think the customer service is a bot. No personality, canned responses.
missing products
It's 50/50. Sometimes they are great, sometimes they are terrible. It probably depends on definite employees.
I am saying that sometimes you can get deliveries with products missing. Calling and telling them is useless, they won't come again and won't bring you what you need. That would be stupid.
But it's also stupid to be so inattentive.
I want to ask you to make your service better because missing products is not cool, guys.
food arrived late / rotten
Our first (and last) delivery arrived over 24hrs late. It was shipped from Dallas on Thursday AM, didn't arrive til Saturday PM.
All cold packs were warm, the raw fish and chicken meat were warm. We have been having temperatures in the mid 90s. We opened the fish and were greeted with a strong ammonia smell. We had to throw away the meat due to food safety concerns.
I have cancelled my membership and demanded a full refund for the rotten food we received.
Nothing special
We tried Blue Apron meals and were not impressed, pretty average meals and there was nothing special.
We decided to cancel our subscription but that was a pretty hard thing to. We actually cancelled but were still charged and they still sent us meals.
We had to contact them for the second time and control the entire cancellation process.
Blue Apron is highly unprofessional and they simply can't manage anything without additional control from customer's side.
Please, don't waste your time and money, there are better options.
Customer unfriendly business
There is no way to cancel and in my opinion that's a big problem. So if you are planning to order from Blue Apron think again.
I made an order here and due to some financial problems I decided to cancel my order. And when I contacted Blue Apron they replied in a rudely manner and said they don't do refunds. I wasted a lot of time trying to get my order cancelled but everything was useless, there was no way to change their mind.
This business if customer unfriendly and I would not recommend it to anyone.
Unfair payment method
The site itself is very nice and informative. Here you can find lot of useful information about cooking and many great recipes! But better use the free version, because guys are not so honest as you might think. They charged me for who knows what and they actually took my money without my permission! When I contacted customer service and asked them to cancel my subscription, they said that it was not possible, because I have already paid my monthly fee. I told them that I did not want to pay anything and that they stole my money, but they said they did nothing wrong, so I lost my money and my account is still there. I will use Blue Apron till the end of the month and will cancel my account.
Disappointed
I wanted to try something new and decided to try Blue Apron service. So I went online and ordered some meals. They guaranteed the delivery would be on time. Well, several hours later nothing was received, so I contacted their customer service. They called me a liar and said that my order was delivered. Only later I was informed that my order ended up in a different city! I contacted customer support again and they cancelled my order. There was absolutely no help. They never sent my anything else and never refunded me. I'm so disappointed. That was the worst experience I've ere had.
seller hasn't returned my items
I love cooking and baking, and I placed large order on the website www.blueapron.com. The seller confirmed and provided the receipt and some information. Basically, everything was ok until the delivery time. The seller didn’t put all items in the package and didn’t warn me about it. I called to the customer services and asked to deliver the remaining items. The seller excused and told that within 7 days I would get everything. Scam. I got nothing and the seller didn’t reply now.
Blue Apron Customer Reviews Overview
Customers also appreciate the variety of meal options available, including vegetarian and low-calorie options. The ingredients are fresh and high-quality, and the packaging is eco-friendly. Blue Apron also offers a wine pairing service, which many customers find helpful.
Some customers have reported issues with delivery, such as delayed shipments or missing ingredients, but these issues are relatively rare. Overall, Blue Apron is a great option for busy individuals or families who want to enjoy home-cooked meals without the hassle of grocery shopping and meal planning.
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