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The good, the bad, and the ugly - discover what customers are saying about Blu Cigarettes

Welcome to our customer reviews and complaints page for Blu Cigarettes. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Blu Cigarettes.

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5:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Blu Cigarettes Poor Customer Service & Shipping

Well, they lost my business, and I've been a customer for ~3 yrs.
I placed an order for cartridges and a couple of new batteries two weeks ago.
When I checked the website yesterday, the order was still marked as pending.
I called, and was told that the battereies were on back order, it was not their policy to inform customers about backorders, and they never shipped partial orders.
So if I needed the cartridges, I would have to cancel the pending order and re-order them... i.e., go back to the end of the line. The "service" rep was unfriendly and flippant.
So, I went instead to liquidnicotine.com and bought a starter kit of a different brand.
They processed my order & shipped it in under 24 hrs.
Blu is not the only provider of electronic cigarettes, even though they act like it.

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MichelleMoisan
Leominster, US
May 19, 2014 9:45 pm EDT

And, do people even respond to these comments?

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MichelleMoisan
Leominster, US
May 19, 2014 9:40 pm EDT

I have health issues, and I have been trying to quit! I bought the blu e-cigs the starter kit, got home, and let it charge, to find out it didn't work, and I was very disappointed! I had to go out of state to buy them, which I paid 35 dollars to buy it, and the gas money there and back! My friends worked but not mine! now we have to go back out of state so I can get another starter pack, really not happy at all.

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Knelso.ca755
Holtville, US
Mar 03, 2014 3:22 pm EST

Every time I purchase a refill of 5, there are only 4 that work, the 5th one never has anything in it. What gives?

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Esig guy
, US
Mar 14, 2013 11:05 pm EDT

I found their customer support to be non existent! There product is good but they care nothing about maintaining a relationship with their customers. Maybe they will improve in time? Sorry Blu!...I went with your competition!

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6:37 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Blu Cigarettes Bad service

The blu company is absolutely ridiculous. They took almost a month to ship the product. Then, it sits in North Carolina for a week before it was even sent over here to nevada. After the frustrating week or so of having to see that my package has never even left North Carolina, it finally makes it here to Las Vegas. Now comes the beautiful part (you ready for this ###ic display of musical boxes malarkey?) for FOUR days my package gets pushed through the sorting facility time and time again without any attempt to deliver my package to our complex, and the funniest part is that they put it in the WRONG zip code. THEN they send the package back to the company in North Carolina. Now comes the shady, dirty and low ball move. We call Blu and tell them that THEY as well as the USPS screwed up and no we're not going to recieve our package. We're absolutely frustrated at this point but we can deal with it as long as Blu is willing to just ship us another one via a more PROPERLY functioning delivery service as well as put our order in front of others so we can get it in a matter of days. They say NO! They say they won't send the package back immediately, in FACT, they tell us that we have to RE-ORDER the product and go through the MONTH and a HALF of waiting all over again because they screwed up along with the USPS. They refused to give us any kind of break regardless of their mistake, sent us back to the BACK OF THE LINE of an endless sheet of orders and tell us we have to re-order AFTER they start accepting orders again. This company may have a good product but their service and the way they handle themselves are absolutely ridiculous, half-assed and completely unproffessional.

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dreday$
Ceres, US
May 02, 2014 8:14 am EDT

I thought blues were a good brand no there wait is horrible and cartidges hardly ever work right they owe me 4 five packs of cartidges that ill never call for cause i shouldnt have too everytime there bad why so many bad ones company probally going down my guess and cmon 16 buxs at a liquor store and u hope they all work wow im good get a refu d people and move on blue needs too be taught a business lesson they dont take care of the customers and we all put up with it thats why they do it

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April nj
, US
Mar 13, 2014 10:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Extremely inconsistent product. I hAve tried all of blu cigs. Cartridges and the disposables. And the are the most unreliable product I have ever purchased. It's like a box of chocolates, you never know what you will get, Some work some don't and it's too expensive to gamble.

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Jean Peterson
, US
Jun 19, 2013 1:34 pm EDT

today June 19, 2013 @ 1:20 p.m. I was smoking a blu cigs and some hot liquid came out and burn my tongue this is the second time this happen. never again.Please stop smoking this product it is no health for you. and I would like to know would is that brown liquid that is coming out of it.

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Brenson Derossett
premier, US
Sep 05, 2012 5:59 pm EDT

My complaint with the Blu cigarette is that the filters you have to buy are $15.00 a pack and to open a pack to find out that only one or two out of four work is very expensive how can a person get reinburst some of their money . This is very expensive when they don't work. Or some filters from the company would be nice there is no address or e-mail to write to even a number to call and complain about the problem. An I buy my Blu cigarettes at a concovientstore/gas station so therefore they cannot give me a refund. This is very annoying and this make me want to smoke a real Marlboro. I pay for four filters I would like for all four of them to work. This is my only complaint I have been smoking Blu for about 6 months now.

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Verticallogic
Parkersburg, US
Nov 28, 2011 3:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Very poor company. Still have not recieved a refund from my 30 day gurantee which was actually only 3 weeks. They falsely advertise 30 day gurantee but you have to have everything shipped back to them before the 30 days is up in order to receive a refund. So far it has been two months and they have lost my information. Still no refund. right now i have made a full report with [redacted].com and am out looking for the companys zip code so i can report them to the better business bureau

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lady.elea
Springdale, US
Jan 12, 2011 3:37 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I received my blucigs as a gift. I had already been smoking e-cigs off and on and loved it. The shipping wasn't terribly long. However, both myself and two other people have all had problems with liquid seepage from the e-cig. None of us are new to smoking e-cigs nor have we had problems with a different brand. It is not a major issue, but kind of gross and messy. What is a big issue is the fact that our battery packs (only about 4 months old) no longer charge. The whole appeal of the blu brand was the nifty charge-on-the-go appeal of their battery packs. We will see how long it takes to resolve this issue and if blu makes good on their 1 year warranty. Overall blu isn't a bad brand as far as price for new folks wanting to try e-cigs, but it isn't perfect.

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T-bagnu
, US
Jan 01, 2011 11:05 pm EST

Got mine in 5 days and I even ordered two days before christmas. If your having problems getting vapor, take a tweezers and peel the foil off and stirr up the cart.

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Blu Cig Company Is A Hustler
Henderson, US
Dec 10, 2010 12:10 am EST

This company may or may or may not have a good product who knows if I'll ever know, there customer service employee's are full of sh** and so is the janky shipping company they use, ordered on the 30 of nov it's now the 09th of dec, that's not the problem the problem is my package information through USPS wasn't updated for 6 days it said no information was retrieved, and stream what crap companies site says it's there still, after 3 calls to the nicest customer service until you start asking questions mother flipers they said they got to track down my package well the next day USPS site says they've been electronically notified of it's existence, then wheat ever crap shipping company's site says something about the city in which I'm located, when ever I would ask if she was playing around bullish***** me she said sure is there anything else I can help you with these are all hypothetical questions. I said let's say your product really works what happens if I need new cartigiges will it take a million years to get no comment and I hung up. Liars I don't even care but man why do they got to seem like hustlers.

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Victor Atkinson
Jonestown, US
Nov 05, 2010 5:04 pm EDT

If you've ordered Blus and never received them, had trouble getting them, had to reorder, etc., etc., please fill out the following form and email to blucigreports@gmail.com:

Name:
Address:
City:
State:
Zip:
Telephone Number:
Email Address:
Amount Paid:
Problem:
Did you ever receive the product? Check _ yes or _ no.
Did you get your money back? Check _yes or _no.

If we get enough people together, maybe we can do something about this.

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sk8rztk14
Lambertville, US
Aug 15, 2010 9:54 pm EDT

Well... I just thought you should know how the real world is... You see, the company serves in a F.I.F.O. method (first in first out, for orders), this means that if there are people that ordered before you, just because your mommy thinks you are special doesn't mean you come first. Second, once the package leaves the hand of the company, it is in NO WAY they're responsibility how it gets to your house. That my little friend would be the postal service... Now to the "Half assed, unprofessional" part. You see, weather they messed up the Zip code or you did (the second most likely), to them any attempt from a person saying "You sent the package to the wrong address" Is saying, I'm scamming you, I had you send it somewhere else where I can get it still, and now am trying to get another on for free. This is very common.
In conclusion, don’t [censor] a company for other people's mistakes. Even though you may feel all high and mighty being able to post your complaints on the internet, it doesn’t make you look any less stupid for trying to back-talk a company for making a good product that got stuck in shipping then refusing what looked like a scam.
Sorry...

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