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BLS International Services review: choas of bls international service 57

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3:12 pm EDT
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We have applied passport for my newborn daughter. In UAE you should stamp visa within 120 days from the date of birth, now the passport stuck with BLS, we ran out of grace peroid. We are fed up, of BLS service in Dubai, We want right change soon, Their tracking system is not working, and they are not answering any call, We were left in dark after we given our valuable passport to BLS. Please do the needful if you can do something.

57 comments
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Shabbir2008
dubai, AE
Mar 14, 2022 3:30 pm EDT
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one of the worst passport services you can expect, they are more Ali Baba (cheaters) than service provider. They will try as much as possible to pin point your mistakes like form filling, courier service, xerox copies (repeated personal experience), etc. I am not sure how indian govt. tolerate this as they are shame.

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Shakiikii
, US
Oct 12, 2019 1:00 pm EDT

I have a recurring charge but idk why

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Jean-Pierre Calame
, CH
Sep 10, 2018 8:04 am EDT
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I got a debit from Mastercard for EUR 34.95 with following text:
BLS*RMG18888443886 [protected] ISR 34.95 EUR FX01.[protected]
debited to my account on 09.10.2017 purchased on 07.10.2017
pls advice more details about Name and article purchased. Otherwise
unable to accept this debit.
Tks and krgds JP Calame

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Md Wasi Ahmad
, US
Jan 25, 2017 1:56 am EST

I am facing same problem here in Salalah, Oman. The BLS staff are very rude and arrogant.

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Jonathan Sprake
, US
May 29, 2016 10:06 am EDT

Guys - this BLS service is a shame! this is the first exposure to india that foreigners will get when applying from dubai..and this really sends the wrong image! I was trying to get a visa to go to india in June, and the guy (Some Shahad Khan) there keeps asking me for additional docs each time! He also wants me to give him an address in my home country...which i left at birth!...i really don't have an address in my home country but he insists on one...feels like the guy just wants an address there even if its ' Neverland Valley, Mars..''...but the biggest joke about BLS : they rejected my business visa application because i wasn't wearing a suit!...So if i don't wear a suit, means I'm not a business man!...Mark Zuckerberg willl probably not be able to get a business visa for india then...I had to get a new photo taken, and the visa was then approved!

Jonathan Sprake.

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dubaihammer
, AE
Feb 13, 2015 1:08 pm EST
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I attended the BLS offices in Dubai to obtain tourist visas for myself and my wife. I had applied for 6 month multiple entry visas as I am about to go on a cruise from Singapore to Dubai that calls at 4 ports in India. The cruise requires payment 60 days prior to embarkation so I wanted to ensure that I had the visas required in my passport before paying the remainder of the cruise price. BLS rudely informed me that I was stupid applying for a 6 month visa as I would probably only receive a 3 month one. I was then told that unless I signed a disclaimer, they would refuse my application. Left with no choice, I signed the disclaimer and they allowed my application. I received both passports back and one had the correct 6 month multiple entry visa but the other one had a 6 month double entry visa which is of no use to me. When I finally got through to them, they said that it was nothing to do with them as they do not issue the visa. They could not tell me how to rectify the situation. After paying AED 1720 for the "service", I feel as though I have been pickpocketed even before I get to India. The charge of AED 225 for the "premium lounge" is a joke. The sofas that we sat on had graffiti all over them and we were only offered one drink despite being there for some time.

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RN@socal
, US
Feb 13, 2014 3:46 pm EST

All I can say is BLS must have paid off some politician to get this contract. They are a bunch of incompetent, unprofessional ###s. I don't believe they even comprehend the supporting documentation they are requiring you to submit when applying for OCI/PIO, visas etc. They do not have the courtesy to respond to status inquiries either on their web site and the phone numbers provided do not work. To frustrate/discourage applicants, your paper work is returned to you demanding more money. Their web site is a joke with conflicting information about their requirements to apply for OCI/PIO. If they keep this up they may soon find themselves out of business and good riddance to them when that happens!

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cortese0001
, US
Jan 23, 2014 7:48 am EST
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Subject – Mishandling of my family OCI case by BLS.

CASE – 1 –
I applied OCI transfer application for my son as he got his new passport . On advice of BLS representative I have sent out all required documents with original USA passport. Once BLS received all documents in October 2013 they have used self-address envelope I had send with package so they can send all documents back when everything is processed .
After waiting for 3 months they send me all documents and put a penalty on me of $28/- as shipping charges and with a note that my son’s application will be in pending state when I apply again till I paid this amount..
I should not be responsible for any penalty as its BLS responsibility to keep employees with immigration knowledge.

CASE -2
I applied for OCI card for me and my family ( Wife and daughter) and when it’s approved, I sent out all 3 USA passports to get OCI card stamped .
I have received only mine USA passport but not for my wife and daughter . Their cases are showing “Ready for collection your us passport and oci card”.
I sent out self-address paid envelope with my OCI application which you already used in sending mine USA passport . Its BLS responsibility that if I had applied as family then you should send out package as family, I will not be held responsible for BLS MISTAKES.

I will appreciate if you please look in to these cases and tell BLS to remove any penalty they have put on my son’s passport and send out my wife and daughter’s passport ASAP free of charge as I don’t have any desire to take a one day leave and drive for 2 hours at BLS office.

I am attaching all supporting documents with this letter .
1) Letter from BLS for demanding $28 in my son’s case .
2) Status printouts of my wife’s and daughter’s case.

Thanks

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rpatel914
, US
Jan 16, 2014 9:19 am EST

BLS International is the worst company ever! I have been trying to get a touch with someone in the New York office, but it is impossible! BLS did not get my package, and UPS is trying to track down where it went but they noted to me that noone from their office is picking up the phone and hence they can not find out where the package is. I submitted a ticket through their website, and no responses as of right now. This is getting really really frustrating.

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GNor
, US
Jan 10, 2014 11:50 am EST
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BLS International is a stupid company that is run by idiots. we had a walk in apt on Oct 14 to submit my kids passports for OCI (One for a re-issue and the other for a new OCI). I was asking to submit a new application with notarization for the 2nd child. I sent all the info by certified mail. Then I was asked to provide last 4 pages of parents US passport and old passport of kid for the 1st kid. I sent everything on Nov 27. After that I get an email mid Dec saying I need to send a notarized application for 1st kid's reissue if not my application is going to be returned. Had several phone conversations with several BLS folks and finally submitted an escalation ticket. They asked me to send the notarized application. I sent it. I reopened the ticket and asked them the status and they said everything is sent back. I called BLS office and the lady keeps saying I need to send the last 4 pages of the US passport of parents. What kind of games are these idiots playing. They think I have nothing to do but keep sending documents back and forth. I am tired of this visa process. Please let me know of a way to submit a complaint to the Indian Embassy about this ### company.

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Manoj1
, US
Dec 20, 2013 7:39 am EST

We have applied for our OCI card from USA about 5 Months back through BLS. They are telling me from one month that my OCI card and Passport are ready for collection but not posting me. Customer service is so bad. We are getting ready to take legal complain in US court against them. Please put complaints against them so that we can have a strong case against them.

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johnspaul
Pittsburgh, US
Nov 19, 2013 1:48 pm EST

I applied for a PIO card for my daughter in the BLS office New York. Every thing went fine till the tracking message showed...Your Passport has been dispatched on XX-XX-XXXX 17:26:41.Please check the status on the Courier Company's website post 48 hours. I tried tracking it after 48 hrs on FedEx. Nothing came up. I send an email to FedEx and got the reply that they haven't received the document. I called up BLS. They said it has been dispatched. Then I told them to track and tell me the status...but no way they could give me an update on it. The customer care guy told me that he has filed a complaint and gave me the complaint number and assured me that I will be getting a call within next day morning. No calls came. I called BLS again and told him the complaint number and the guy right way said...that I have to wait one more day to get a call as I file complaint only yesterday and it takes 24 to 48 hours to get a reply! (In the first call they said within 24 hours!)...then I said forget about the complaint talk about the application, what is the status of application...he tracked it and said it has been dispatched...I replied him...I have been hearing it for a week and if it has been dispatched tell me the current status. He tracked at FedEx site and replied there is no information...I asked him then where is the passport?...he replied that he will transfer me to the supervisor...what he really did was put me back in the queue...and disconnected! I called again...another agent took the phone...said he is Frank :)...I gave the complaint number...he said there is no complaint filed with this number!...asked him to look again...he said there is!...Then he said 'congratulations sir, it has been shipped!...I said I've been hearing it for the last one week...then he said I will have to wait 48 to 72 hrs to get an answer!..(first person said 24hrs, 2nd one said 24 to 48, 3rd one said 48 to 72 hrs!)...I asked me to send me an email about the dispatch...he said they are not allowed...I asked him to transfer the call to the supervisor...he said all supervisors are busy...then I asked me to give his full name...he said Frank Dawson! I told him to give me his 'real' name...then he said that is his real name...I asked him give his native land's name...disconnected...so far I have no idea what happened to the passport...the WORST service in the world BLS International...

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Tammy1992
, US
Nov 06, 2013 10:27 am EST

BLS, in New York is an absolute embracement to the Indian government; I recently applied for a travel visa to India and followed all the steps with great care to ensure that there will not be a problem. Well that’s what I thought, it seems like India has its own version of the English language which only they understand my application was rejected because, the application asked: “WHERE was the passport issued” to which I asked, United States of America. I was told that the correct answer was, Department of State... that not what the question asked. My application was reject once again because the signatures did not match which I do not even what to get into right now, then they rejected my husband application because it issued two money orders, one to renounce his Indian passport and the second for the visa which is what the visa application center asked us to do, only to be rejected because we were given incorrect information. My husband and I are seasoned travellers have gone to many underdeveloped countries like India I have never experience such a level of ignorance, lack of respect and distrusting treatment from any other visa processing company. The visa application process is the first impress of a country and I have to say that I am shocked by the Indian government and have redacted my visa application to India, of to Brazil for us.

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ArryM
Baltimore, US
Oct 23, 2013 8:16 pm EDT

I submitted PIO card for new passport endorsement three weeks ago and have a trip coming up and have not heard anything back. All the documents I submitted to get the pio card had to resubmitted. what a waste to time and shameful procedures. What is point of pio card when visa can be granted in 3-5 days and pio endorsement for new passport takes three weeks?

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Daisynishant
Kansas, US
Sep 09, 2013 8:18 pm EDT
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Bls Huston sucks .we don't want this company

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OCI Applicant in US
Plano, US
Aug 28, 2013 3:47 pm EDT

Is there any use of complaining about BLS on this website?! The folks in the Consulate or Indian Ambassador should made aware of the issues folks are facing dealing with any process. I personally had applied for OCI in US and there was some issue but I was never intimated. I did not receive any conformation that they received my package or there is an issue, there are no clear instructions - its pathetic the level of instructions on the US site. Also some of the instructions to complete OCI from are incorrect and based on OLD OCI forms - they have just copied the material from Travisa site and put on their site without checking for any updates or changes. If there is an issue they should send an email or mail to inform the applicant. Fortunately I happened to checked online and saw there was an issue with my application so called them, I got different feedback each time I called. They still don't know how to handle this, and they don't understand that folks are entrusting very critical documents. INDIAN CONSULATE PLEASE DO SOMETHING!

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sreya
, IN
Aug 13, 2013 5:29 am EDT

I was applied for OCI card through BLS. after submitting my application for a one week, i could not be able to track my application online. No body receive my phone. Then I mail them, and go response regarding my application and able to track my application, though it was late for some days, still I get my OCI card without any hassles. I think this people are improving day by day. Thanks for the support.Happy and satisfied with BLS

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niren999
Princeton, US
Aug 12, 2013 1:43 pm EDT

BLS SUUUUUUUUUUUUKS! PERIOD! Indian Consulate should wake up! and realize the trauma indian citizens and other applicants are facing. It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! 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It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India! It's a SHAME for India!

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Sumi seny
, IN
Aug 11, 2013 12:14 pm EDT

Initially, I was frustrated with BLS service, as not get any response fro their support but one day I got a call from their customer service team .Their was some mistake from my end in filling up the form. Then I again correct and send it.within the time frame get my PIO card. I hope they will improve their service with the time.will good luck.excellent support team.

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meddy
, IN
Aug 11, 2013 10:59 am EDT

Applied for visa for my baby, got it within the time frame..bls is improving now, i think...quite satisfied
thnaks bls

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Stansly
, US
Aug 10, 2013 6:33 am EDT

I had submitted my PIO application through BLS. Nobody received my phone call and not get any update through their website tracker.I was very anxious.
After that I send mail and then one day get reply and status is also updated in website.Then I go collect my passport from their center. Now I am happy. Feeling relaxed.Hopefully BLS will also improve day by day..Good Luck BLS. Thanks to support team.

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Richas
, IN
Aug 08, 2013 10:24 am EDT

Previously I also faced some problem with BLS regarding visa application, but after that with 2/3 follow up, I started got reply form their support team and at last got my visa.Thanks to BLS. for prompt response.Now I am satisfied...keep it up...

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DeepakC
, IN
Aug 07, 2013 8:30 am EDT

I had submitted my application for passport renewal to BLS on July 07 and till Aug 01 I did not get an update on the website nor did I get a call from the staff of BLS. I had called the number mentioned on the website several times only to hear the hold message played by their system. My call was finally returned by one of the individual from their New York office and she was courteous enough not only to provide me with the status but also had expedited my application. I finally received my renewed passport yesterday. Thanks to BLS and kudos to the staff at the New York center.

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Raju Malang
, US
Aug 06, 2013 9:34 pm EDT

Yeh sab BLS waale haraamkhor hain...maaro saalo ko

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Raju Malang
, US
Aug 06, 2013 9:33 pm EDT

Complain to Police

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MOKH
Chicago, US
Aug 03, 2013 1:36 pm EDT

BLS SUCKKKKKKKKSSSSSSSSSSSSSSSSSSSS.
I sent emails (6) starting Jul 11th, they first response I got back was on July 26th stating someone get back to me with 48hrs. Off course no one did get back to me. I followed up again and now they told me that the email address has changed and I should sent my enquiry to the new email address. Which I did, and the same person (name in the signature) got back to me saying someone would get back to me within 48hrs. They got my US passport and my OCI card, I am stuck with no US passport and can't travel for business.
Is there some Indian Foreign ministry in India that we can notify about BLS service all around the world. Does Indian governement realizes how BLS is performing and how India is being represented by these Incompetent ###S.

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jeffperry
Cardiff by the Sea, US
Aug 02, 2013 12:15 pm EDT

BLS international is perhaps the worst visa company in the world. Absolutely pathetic and incompetent, please change this India, they do you no good service at all.

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jeffperry
Cardiff by the Sea, US
Aug 02, 2013 12:14 pm EDT

BLS is a complete disaster, will likely miss my flight. This is the 3rd time I have applied for a tourist visa, previous 2 times with travisa, and had no problems. BLS is perhaps the worst visa service in the world!

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anonymousindia
Washington, US
Aug 01, 2013 1:52 pm EDT

Thousands of people seeking to visit India are facing traumatic experience getting VISA/PIO/OCI service. The outsourcing agency selected by the embassy is grossly incompetent and so are the embassy processes & procedures. Fix your visa, pio & oci services.

Please sign this petition and forward to your friends.

http://www.change.org/petitions/indian-embassy-washington-dc-fix-your-visa-pio-oci-services

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sic of bls
, US
Jul 29, 2013 1:47 pm EDT

BLS seems to have a non-functioning phone number for customer service. What a shame for an agency which handles a crucial document like a passport for citizens residing abroad. Their website is non- functional too, which keeps posting the same same status week after week. There is no way to know what has happened to your application and original documents which you have sent. Looks like people functioned better even in the previous century.

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Bideshr
Toronto, CA
Jul 24, 2013 6:25 pm EDT

Bls refused to submit my pio application
They said you need a relative with a passport
I showed the girl where it states passport or other supporting documents
They are dumb as hell she can't understand
She just says go away
Who is next

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Bideshr
Toronto, CA
Jul 24, 2013 6:22 pm EDT

Bls sucks
They refuse to hand in my application for a pio card in Toronto Canada
Why are they allowed to treat people this way

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a customer waiting for OCI
, US
Jul 19, 2013 1:47 pm EDT

I am waiting for my OCI sticker to be applied on my passport, as OCI has been already approved and card has arrived on June 26th with Travisa. Then suddenly the outsourcing provider has been changed to BLS-international. afterwards the telephone lines are always out of order. The passports are with them (BLS), and I don't have any clue when it will be returned. It is been already two weeks since I sent my passport. Until July 1st, Travisa international was handling the case, and they were extremely prompt and I was very happy with them. After it was changed to BLS-international, nightmare started. I may have cancel the India trip if the OCI does not come on time.

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fedupOCI
, US
Jul 19, 2013 10:48 am EDT

I need to get my OCI stamped on passport and travel soon to India. I send my US passport to BLS Houston two weeks back. No one pick up the phone, no replies. No way to contact anyone and get any information. Website is pretty useless for status updates. I have no idea what happened to my passport. Travisa was just awesome. How can important services like consulate services were given to a terrible company. I hope someone from embassy understands the situation and intervene. BLS is just terrible...

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Rita Goerke
Sterling, US
Jul 18, 2013 9:47 am EDT

Indian Embassy is blind. Every day there are 100-150 people from various states sitting in and outside the BLS Washington D. C. office, because the ###s do not have a telephone number and do not respond to e-mail inquiries. Their Tracking tool keeps stating the same status for days and days. An agency without a single functional telephone? What century are we in. What a great picture of India you are presenting. It's a curse to be dealing with an agency like this. Utter wastage of time and energy. Nothing moves there. Indian Consulate has given a contract to the worst possible company.

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PIO Applicant
Findlay, US
Jul 16, 2013 4:00 pm EDT

I have applied for PIO Card for my son from US and all the Postal Application Tracking says is that the application has been received . This status is for the past two weeks.Not sure what is going on in BLS. I hope the Indian Embasy understands ther seriousness of the situation and help people make important travel plans.

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peterboby
Seattle, US
Jul 10, 2013 8:34 am EDT

BLS International is a political waste. They managed to get all the contracts from everywhere. Not sure how...In US I've been using TravisaOutsourcing and their services were truly amazing. Via some nasty political game BLS got the contract now and everything went worse from best in a day. They never pick up the phone and never reply any email. I just want to get the OCI stamped on my US Passport and BLS is just BS.

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Kranthi Bandaru
Farmington Hills, US
Jul 08, 2013 1:23 pm EDT

I'm disappointed by the way BLS process is set up. Last week (06/28/2013), I got an email saying they need additional documents for the passport renewal. I immediately responded and sent the required documents. But Today ( 07/08/2013 ) I received my entire packet with the original passport and a letter asking for additional documents.

And even in those documents you requested for the money order, which was already present. I sent a money order for $92.00, but got a letter to send money order for $91.20 ? What is the purpose of sending all the documents back to the person when he already communicated that he would send the documents right away.

Please note that it involves lot of money to ship and get the documents notarized! Hope BLS waits for a week at least before you dispatch the packet back to the person for additional documents.

Very bad process by BLS .. I searched for a feed back form and didn't get any thing online..

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US National
Asheville, US
Jul 08, 2013 12:40 pm EDT

BLS swooped in and took the India Visa contract and now I have doubts about making my flight at the end of the month- phone lines that used to work for them now don't, incoherent automated emails confirming steps I've already taken... I am seriously worried at this point.

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Joji_USA
Los Angeles, US
Jun 27, 2013 12:02 am EDT
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I have submitted a passport renewal application to BLS International in San Fransico in May 2013. They sent the application back asking for proof of marriage. I resubmitted the application with a proof of marriage along with a letter pointing out that I already have a spouse entry on my passport. I think they did't like me pointing out their mistake. They sent the application back to me again today (26th Jun 2013) with a note saying that I did't submit Money Order for $91.2 along with application. The application form along with the MO was stacked together with a think stapler pin. The letter they sent me last time, which was just behind the MO in the stacking order is also missing from the packet this time which makes it quite obvious that someone did it deliberately. GOD SAVE US INDIANS as even in USA we get the same standards of customer care from our own people.

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