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Bloomex / Delivery disaster!

1 Toronto, Ontario, Canada Review updated:

I ordered flowers to be delivered between 12-5 p.m. The flowers were brought to the house in the morning (wrong time). No one was home. Attempted delivery again the next day. No one was home. The next week when I learned of the situation I phoned and emailed several times and was offered a refund for the flowers ($37.99 plus tax), but not the $9.99 delivery fee. I asked for a full refund, not willing to pay for a delivery service that was not done properly (wrong time). My request was sent to a disputes dept. I received an email, and reimbursement of $29.22, less than what I had been previously offered on the phone ($37.99 plus tax). Subsequent emails have gone unanswered.

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Comments

  • Jo
      24th of Mar, 2008
    0 Votes

    Completely agree with all statements. This company is completely unreliable for all deliveries. It was a crucial delivery that was expected and confirmed many times by Bloomex. If you want efficient service, this is not the company for you.

  • Tr
      29th of Mar, 2008
    0 Votes

    http://www.canpages.ca/list.jsp?nt=C&na=Bloomex

    Here are the owners' contact details:
    Domain florist-ottawa.ca
    Registrant Name Olga Slougina
    Registrar Tucows.com Co.
    Renewal Date 2008/09/12
    Date approved 2007/09/12
    Last changed 2007/11/08
    Description
    Registrar Number 156
    Registrant Number 1996632
    Domain Number 1996632
    DNS1
    ns2.theplanet.com
    DNS2
    ns1.theplanet.com
    DNS3
    DNS4
    DNS5
    DNS6

    Administrative Contact
    Name Dimitri Lokhonia
    Job Title
    Postal Address A FLOWERS 993 Cove Island Terr Ottawa ON k1v1r3 Canada
    Phone +1.4165657089
    Fax
    Email lokhonia@idirect.com


    Technical Contact
    Name Dimitri Lokhonia
    Job Title
    Postal Address A FLOWERS 993 Cove Island Terr Ottawa ON k1v1r3 Canada
    Phone +1.4165657089
    Fax
    Email lokhonia@idirect.com

  • Jo
      9th of May, 2008
    0 Votes

    For Mothers Day I ordered flowers for both my wife and mother to be delivered on Saturday May 10th. The flowers were delivered on Thursday May 8th. Contacted Bloomex and they confirmed that the flowers should have been sent on May 10th. The Roses sent were wide open and after 1 day petals were falling. Lastly, asked on 3 occassions to have a copy of the bill sent to me with no success. Will have credit card company put a hold until we can get a copy of bill.
    Since we send out gift baskets to clients, I have advised my staff not to use Bloomex again.

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