Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Bloomex / Delivery disaster!

Toronto, Ontario, Canada Review updated:
5
I ordered flowers to be delivered between 12-5 p.m. The flowers were brought to the house in the morning (wrong time). No one was home. Attempted delivery again the next day. No one was home. The next week when I learned of the situation I phoned and emailed several times and was offered a refund for the flowers ($37.99 plus tax), but not the $9.99 delivery fee. I asked for a full refund, not willing to pay for a delivery service that was not done properly (wrong time). My request was sent to a disputes dept. I received an email, and reimbursement of $29.22, less than what I had been previously offered on the phone ($37.99 plus tax). Subsequent emails have gone unanswered.
0

Comments

Sort by: UpDate | Rating
Jo
  24th of Mar, 2008
Agree Disagree 0 Votes
Completely agree with all statements. This company is completely unreliable for all deliveries. It was a crucial delivery that was expected and confirmed many times by Bloomex. If you want efficient service, this is not the company for you.
Tr
  29th of Mar, 2008
Agree Disagree 0 Votes
http://www.canpages.ca/list.jsp?nt=C&na=Bloomex

Here are the owners' contact details:
Domain florist-ottawa.ca
Registrant Name Olga Slougina
Registrar Tucows.com Co.
Renewal Date 2008/09/12
Date approved 2007/09/12
Last changed 2007/11/08
Description
Registrar Number 156
Registrant Number 1996632
Domain Number 1996632
DNS1
ns2.theplanet.com
DNS2
ns1.theplanet.com
DNS3
DNS4
DNS5
DNS6

Administrative Contact
Name Dimitri Lokhonia
Job Title
Postal Address A FLOWERS 993 Cove Island Terr Ottawa ON k1v1r3 Canada
Phone +1.4165657089
Fax
Email lokhonia@idirect.com


Technical Contact
Name Dimitri Lokhonia
Job Title
Postal Address A FLOWERS 993 Cove Island Terr Ottawa ON k1v1r3 Canada
Phone +1.4165657089
Fax
Email lokhonia@idirect.com
Jo
  9th of May, 2008
Agree Disagree 0 Votes
For Mothers Day I ordered flowers for both my wife and mother to be delivered on Saturday May 10th. The flowers were delivered on Thursday May 8th. Contacted Bloomex and they confirmed that the flowers should have been sent on May 10th. The Roses sent were wide open and after 1 day petals were falling. Lastly, asked on 3 occassions to have a copy of the bill sent to me with no success. Will have credit card company put a hold until we can get a copy of bill.
Since we send out gift baskets to clients, I have advised my staff not to use Bloomex again.

Post your comment

Submit
Bloomex Logo Bloomex
Customer Care Service
Overall Satisfaction Rating

184 Reviews
4095 Belgreen Drive Unit 8
Gloucester
Ontario
Canada - K1G3N2
+1 866 690 8425
View Full Information
     

Reply to

close
Send