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2.8 422 Reviews

Bloomex Complaints Summary

191 Resolved
229 Unresolved
Our verdict: Dealing with Bloomex, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Bloomex reviews & complaints 422

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1:41 pm EDT
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Bloomex flowers never delivered but they got my money

I placed an order May 6, 2010. May 11, 2010 flowers were still not delivered. I have left messages on the phone, via email. live chat and with the order desk seeing how that the only way you can talk to a live person. Still to this day I have not heard or recieved an email from no one...They got my money I got nothing, As far as I am concerned this is THEFT...

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12:21 pm EDT
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Bloomex refused to refund money

I contacted them 5 minutes after I placed the order as I realized they had over charged me for delivery. Their phones do not lead to any person as I always get a voice-mail.

I got an email response from them after 2 days and was told that I could not be refunded as the order was already lined up for delivery. Despite several phone messages and emails I was not refunded the money.

The irony is though that even after billing me they did not deliver half the order. My surprise for my old mom was ruined because of them. Do yourself a favor and order from SOMEONE ELSE.

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5:52 pm EDT
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Bloomex never received flowers

I ordered flowers and chocolates for my sister on May 6th for delivery May 7th. I paid extra money to have the delivery between 9 am and noon on the 7th. My sister never received the flowers or the chocolates. I have been trying to get in contact with this company since 12:10pm May 7th and still nothing. I have called and left messages, no return phone call. I've emailed 3 times and nothing. I tried their online live chat, it doesn't work. I am at my wits end here. The flowers and chocolate were suppose to be a surprise for my sister to lift her spirits. She had a major car accident earlier this week and is a very luck lady. I didn't want to have to bring this to her attention as again, it was suppose to be a surprise. I will never deal with this company again, and if you are smart you will read all the other complaints and believe them. My unfortunate part is I didn't investigate them first. We have an online business and would never dream of treating our customers so bad. I have to wait until the charges are posted to my visa before they can do anything. Once this happens they are going to reverse the charges for me.

Bonnie

Read full review of Bloomex and 8 comments
Update by tired of getting ripped off
May 07, 2010 7:24 pm EDT

He should spend more time on his customer service. I think everyone should report him to the Ministry of consumer relations- see how he likes that.

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YVONNE
Manotick, CA
May 16, 2009 5:22 pm EDT
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I noticed Dimitri is paying people to post good comments about bloomex. sure hope he pays them ... he's not good at paying employees..
But I see he is paying someone to write decent reviews .. otherwise there would not be any ...

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Rita
, US
Jun 13, 2009 4:56 pm EDT

I bought those flowers at Bloomex.ca, paying an extra-fee for the flowers to arrive on 'the same day' and they arrived 1 day late. I called them 3 times, all those times, they were no representant available at the customer service department, but ALWAYS someone to get ur order...How strange...In their policy, Bloomex say that they would refund a customer if the flowers weren't getting at the right day, that's all bulls**t!

After leaving them 2 emails and 3 voicemails they answered me in an email saying that the flowers were delivered at the proper day and they were'nt gonna give me my refund!

Customers were complaning about not getting the right product, about getting overcharged on their credit card or getting a fruit basket with rotten fruits inside even getting their flowers 3-4 days late.
I checked my invoice from bloomex, I'm pretty lucky (in my unluck) that I only got 1 day late, but the flowers still arrived.

PLEASE people, just DON'T buy at Bloomex if you wanna save yourself a headache and DO check any internet company or comments on them before buying from them!

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YVONNE
Manotick, CA
Dec 04, 2008 10:45 am EST
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Bloomex beware! Are you considering working for this company? Beware of company tactics. They not only ripoff the customers, employee's are treated the same way. My last and final pay was Due Nov 18th-2017 still haven't received it, they feel because I told customers about the glitch that is being passed as a tax glitch now lol ...to funny Just another way of saying your not getting your money back .. Revenue Canada might think different. Time will tell ...
Read about this company on the net.. it tells the story right here ...
If you choose to work for them, good luck, brace yourself if your not a liar your about to become one ...

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nisha1
, IN
Mar 17, 2010 6:39 am EDT

shud have read your mail before having to face this b***sh** company myself.

Bloomex informs me of my changed order after they ship the product and goof it up.
these are excerpts from the mail i sent to bloomex..their reply is still awaited but this was the first time i placed an order for someone so special and bloomex completely blew it..it is going to take some time before i even think to order again. It not goin to happen with bloomex thats for sure.

From:
To: BloomEx
Cc:
Sent: Wed, March 17, 2017 4:36:10 PM
Subject: Re: Order Status Change: Your Order

Dear Sir,
Substituting a flower with a flower with higher value fair enough, substituting a chocolate with a chocolate with higher value also is fair enough but how can tea and coffee bags be equivalent to cookies and chocolate bars.
If what you say is to be taken, then as per your company policy you should have replaced a cookie with a cookie and a chocolate bar with another chocolate bar. this is ridiculous. You could might as well packed what you had at your store than fooling us with all those kind of options and then justifying your actions with a policy which is not at all justified.
You, the management or whoever concerned did not value the sentiments attached of the customer and sent what you had in hand. Then what was the point in taking time off, goin thru all the options given and ending up getting wht you did not want and what u did not pay for. Your policy does not say that you will substitute anything for anything. because that is exactly what you have done here. There was no coffee or tea products in my order..then how could they possibly be an equivalent substitute for anything in my order, as per your policies. You keep mentioning about similar prodect ..company policies, but you have violated your policies.I did not want any tea or coffee in my basket and so I saw to it that I didn order them.
This is not done. . And also if you have changed the status of my order you should have intimated me before shipping it as I place the order more than a week ago, and there was enough and more time to replenish your stock too if the item was out of stock. And why would you accept orders for articles which are out of stock more than 2 weeks. This is simply unacceptable.
I place 2 orders (one with 11 items which did not have tea or coffee in it)and another (one with belgium truffles)
I end up getting tea and coffee in the package and no sign of belgium truffles and above all no intimation that you have changed the face of my order and justifying it with a company policy which you have completely violated.I feel cheated.
From: BloomEx
To:
Sent: Tue, March 16, 2017 11:09:52 PM
Subject: Order Status Change: Your Order 962445

Hi, ,

the Status of your Order No. has been changed.

Comments on your Order:
We have received your message. As per our policies listed on our website and in the email confirmation you received after placing your order, in the unlikely chance we are sold out of a particular flower type, we are able to substitute with another similar flower: Substitutions: Due to seasonal nature of flowers and order volume, we reserve the right to substitute with similar product of greater value.
It is very unlikely since the vast majority of our orders are produced at our own production facility. For the year 2017, our substitution rate was 1.3%.
Following rules for substitution will apply:
* Specialty Gifts Specialty gifts may be substituted with another specialty gift of greater value and of similar theme and category.

Thank you, Management mr
nisha1

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YVONNE
Manotick, CA
Jun 11, 2009 2:07 pm EDT
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and guarantees to rip you off ... and guarantees to disconect you from the help line if you have a question or a problem ..
BLOOMEX GUARANTEES TO FRUSTRATE YOU AND RIP YOU OFF THE CUSTOMER AND EMPLOYEES AS WELL ... ! ADVERTISE THE TRUTH BLOOMEX ..

Bloomex.CA
Bloomex.CA
Ottawa, CA
May 26, 2009 12:43 pm EDT

BloomEx.ca is a national Canadian based Floral company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized sending system. The Bloomex website acts as a storefront allowing consumers worldwide to place orders online themselves, chat with a live agent or place orders through a 1-800 number. Bloomex is the only Canadian floral company that offers same day delivery to almost any location in Canada, and orders can be placed 24 hours a day.

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Jo-Ann
, DE
Apr 09, 2009 7:22 am EDT

With regards to my order, I have received notice from the recipient - Uxbridge receiver of the floral arrangement who tells me she was absolutely overwhelmed with the beautiful arrangement you prepared. I thank you so much. This was my first order with Bloomex and definitely not my last, your staff were extremely helpful, and courteous and the confirmation of delivery is very reassuring. Thank you again, Jo-Ann

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YVONNE
Manotick, CA
Dec 04, 2008 10:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

have a complaint about BLOOMEX.CA post your complaint and lets good people know the truth about Bloomex. They hate to see the truth posted, and you will get a resolution, negative publicity they hate it ... but theres just so much of it ... there are several complaint sites check them all and post at all of them !

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7:59 pm EDT

Bloomex they do not care about their customers at all

I placed an order for a Super Deluxe Basket to send to my aunt after my uncle passed away. I paid extra money for next morning delivery as they would be at the funeral home after that time. My aunt had never mentioned anything so I questioned if she received it four days later..No of course she didn't receive it. SO I asked for confirmation from the customer service team. They said that it was attempted, left at the door but seeing my aunt didn't receive it they would send it again (despite their policy being they are not responsible for items that go missing that are left at the door - which makes me think it was never delivered at all!). So two days after that, they deliver the basket and more than half of the fruit was rotten..completely rotten and unedible. My aunt threw out what wasn't good. So apparently that was wrong as she was supposed to call them, pay $10 for them to come pick it up and replace it. Forgive me but when you pay $100 for a basket, it should be on time and it should be edible. Why should the recipient pay $10 to get a replacement of what was sent to them as a gift and should be good to begin with? The company refuses to admit any wrongdoing, will not give me a refund but is willing to send another basket "free of charge", like they are doing me a favour. If I can have at least one other person not use this company, it would be great and that's all I ask for.

Since they ask for full name and order # - as if we would make up their horrible service, Cheryl Moore 924987. Also if you look at the Better Business Bureau, they are given a score of F for not responding to complaints, with over 200 active complaints against them right now. They do not care about their customers at all...DO NOT WASTE YOUR MONEY!

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1:46 pm EDT
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Bloomex false advertising - no customer service

Hi Have been ordering flowers from Bloomex to send home to family and friends in Nova Scotia. I have never really seen what they look like until they arrive until today. My mother sent me a photo of the roses I sent to her for her Birthday. The photo on the website displays a beautiful arrangement of pink, red, white, yellow, and orange roses. It was beautiful so I ordered it. The actual arrangement recieved has 2 cream, 2 orange, and 8 red roses. It is horrible to look at, tacky and just not at all what was expected. I am so bothered by the lack of customer service. It doesnt exist. I sent the photos to compare and they said becuase they were not damaged nothing would be done. I will never use them again and will be telling everyone i know about how horrible of a company they are to deal with.

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augustramsay
Ottawa, CA
Jul 19, 2010 10:04 pm EDT

I ordered from Bloomex for Mother's Day this year. Since the flowers did not arrive during the designated times I paid for, they refunded that charge without question.

My grandmother loved the box the flowers came in, and they looked vibrant in the picture she took. My mother was less impressed, but I still feel that I got what I paid for.

Maybe the areas the flowers were delivered to were "unlucky"? My flowers were delivered to Kingston, ON, which is 2 hours from a bigger city.

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Curvibe
, IE
Apr 23, 2010 3:58 am EDT
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Hi,

I am also victim of this organization! Ask your Visa/Mastercard company to do a chargeback option! If you can prove you have not receive their product they must give you your money back. Bloomex will then receive a charge/notification of declined payment. This will reduce their credit rating and soon or later will be cut off by the credit card company!

Source:
"The chargeback mechanism exists primarily for consumer protection. U.S./CA credit card holders are afforded reversal rights by Federal Reserve Regulation Z under the Truth in Lending Act. U.S./CA debit card holders are guaranteed reversal rights by Federal Reserve Regulation E under the Electronic Funds Transfer Act. Similar rights extend globally pursuant to the rules established by the corresponding card association or bank network."

WORSE COMPANY TO DO BUSINESS WITH!

I'm currently investigating the company and they are a very unlucky company to have me as their customer (ripped off customer)
I have phone recordings that soon or later I would like to expose to the world! I'm currently looking at what my rights are as a consumer.

Please feel free to contact me anytime!

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2:30 pm EDT
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Bloomex I have never had so many problems with a company

I am so disappointed in Bloomex, I ordered the purely premium with 3 birthday balloons and this is what my brother in law received for his 50th birthday...

1 Box chocolates
1 pkg. crackers
small jam
1 small pkg. jelly belly
1 small 3 oz box cookies
10 earl gray tea
1 small coffee
1 baby bell cheese
1 cheese spread
no balloons What is sad is this is the replacement for the fruit basket with a balloon not blown up and rotten fruit (not the basket that was ordered) that was sent on his birthday.

You would think that the second time and numerous calls and e-mails on my part that it would be done right.

I have askecd Bloomex to send the purely premium with the 3 balloons or refund my money and a phone call from management so they can understand how the lack of communication in this company is going to cost them.

Just to let you know I am the President of a company here in Calgary and picked Bloomex on a recommendation to use this company for our clients. If this is not solved I will not use this company and will file a complaint with the Better Business Bureau as well will not recommend you (word of mouth is everything)

Waiting for a response from the sounds of it I should not hold my breath. I have never had so many problems with a company.

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6:18 pm EDT
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Bloomex mixed roses and 3 happy birthday balloons

I have tried to contact your office on several occasions and no one has called me back. I purchased these items yesterday, Monday August 24, 2009. I ordered three happy birthday balloons and received a GET WELL balloon, which is not what I ordered. The other balloons that I received are already flat and out of air. This was a horrible order for my fiances birthday and I am very embarrassed. I am very dissatisfied with the service I received and something has to be done about it. I read the comments that everyone else had on measuredup.com and they were not good rating for your company. If I would have read them a head of time I promise you, I would not have ordered anything from your company. That's the problem with technology no one wants to talk over the phone or face to face anymore and everyone is becoming lazy and very unprofessional. It makes you not want to do business online because of the lack of trust and honesty. And for this to happen, I don't think I want to order anything else online, because the pictures that you may place on your website can be very deceiving. I need someone to contact me as soon as possible. And I want to say thanks a lot for jacking up my day!

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5:17 pm EST
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Bloomex ordered orchid - delivered cookies

I ordered an orchid to be delivered to someone in Halifax at a cost of $70 and a basket of cookies and candies was sent instead. I was not aware of this until I spoke with the recipient. Bloomex does not "investigate claims of dissatisfaction beyond the first 7 days of delivery". Their 'customer service' spokesperson disconnected my call when I asked to speak to her supervisor. Then they had the audacity to send me a 15% off coupon for MY NEXT ORDER!

This 'company' is owned by Dimitri Lokhonia and the complaints against Bloomex are many. Unfortunately, I found this out after the fact.

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8:20 am EST
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Bloomex failed to deliver, no communication

I ordered a flower bouquet for Mother's day online, about a week in advance. Everything seemed fine, along with email messages confirming receipt of order, verification of order, and even an "order has been sent out" confirmation on Mother's day.

It turns out the "order has been sent out" was not true. The flowers never arrived. I emailed to ask what happened (hey, mistakes happen), got no response. Three days later, they show up with a delivery that was not what I ordered, and the flowers were in very bad condition (almost dead). My Mother has never criticized a bouquet before -- she's too polite in most cases -- but this time she asked, "Did you use another florist?" When I said yes, I was trying a new one, she said, "I wouldn't go with them again. There's no vase and the flowers are wilted."

Two weeks and multiple emails later, absolutely no response. I will never use this company again. As far as I'm concerned, this is fraud.

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12:37 pm EST
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Bloomex awful delivery policy

Placed an order yesterday. was not given a customer or order number since I don't have a home email address & don't like giving my work email for personal affairs. I wasn't informed of that, but only discovered today.

Was not told about your delivery policy either. I was told that the flowers would be delivered yesterday but wasn't told that after 1:00pm the deliveries are usually made the next day. Had I known, I would of dealt with another company...as I shall do in the futur. Impossible to reach customer service and without an order #, I have been given the "run around" by other employees. I would like the flowers to be sent today between 3:00 and 6:00 but cannot speak whith customer service.

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12:59 pm EST
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Bloomex sevice

My sister was diagnosed with cancer. I was in a position to take care of her, driving her to treatment and doctor’s appointments and staying with her all day as the effects of chemo and radiation took their toll.

Early on, and in thanks, she sent me a chocolate ‘bouquet’ from Bloomex (Sept. 9, 2009). Needless to say, we got the wrong order. Customer service was of little help. To date, I have not received the chocolates nor a refund.

I won’t bore you with the details, we all have our own, but Visa tried their best and although they agree the situation is suspicious, they were not able to refund our order. What a shame.

Visa did say that if there are a large number of complaints regarding a specific vendor, they can discontinue the vendor’s ability to use Visa as a credit supplier. I will be following up with Visa International at http://www.visa.ca. I am aware I may not get far, but I will try.

Here’s what the Better Business Bureau has to say about Bloomex:

BBB Rating

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.

Reasons for this rating include:

•402 complaints filed against business
•Failure to respond to 289 complaints filed against business.
•28 complaints filed against business that were not resolved.
•Overall complaint history with BBB.
•Length of time business has taken to resolve complaint(s).
•Business has failed to resolve underlying cause(s) of a pattern of complaints.

Click here for an explanation of BBB Ratings

http://www.bbb.org/business-reviews/ratings/

Also, this company has an unsatisfactory record with the BBB due to its decision to not accept or respond to complaints from the BBB.

The company has advised our office that they will not be responding to any complaint filed through the BBB. That does not mean they will not respond directly to the consumer.

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Bloomex frozen flowers

I am writing to your customer service department regarding an on-line order place on December 21 2009 in the amount of $102.02. I placed the order and paid for it with my BMO Mastercard with the understanding that the flowers would arrive in time for Christmas. The flowers indeed arrived; however, the bouquets were completely frozen. My relatives were assured that another delivery would be made with fresh flowers. Over 7 days went by and no flowers arrived.
When I became aware of the situation, I was upset and I attempted to contact Bloomex Canada by calling the 1-888 number I found on your website. It took another 2-3 days before a customer service rep actually called me back. In talking with “Angela”, I got some flack about the order and she was trying to convince me that because my relatives accepted the order, the transaction was complete. Needless to say, I kept pursuing the issue and a 2nd order was re-sent on or about the 13th of January. Again, the bouquets were frozen and this time my relatives sent the flowers back with the delivery guy who ensured them that a new set would be delivered and that he would take care of it. Again, after a week, no new delivery.
Now, I have neither clue who delivered these flowers nor do I think that it is a customer’s responsibility to track the order down to ensure proper delivery. After learning that the 2nd delivery was frozen, I was now angered. I phoned customer service again and left at least 2 messages with “Angela” in hopes that this whole situation would be rectified. To this date, I have not heard back from anyone in your Customer Service Department. I have spoken with my credit card company to reverse the charges of $102.02. According to their policy, I have to attempt contacting the company that I made the transaction with. It is now the middle of February and I am out a significant amount of money, my relatives think your company is a joke and I have spent a lot of my personal time trying to work this out. It is my hope that your company will reverse the charges from my credit card without any fuss.
Please advise me of how your company wishes to proceed as I am considering legal action as well as a complaint to the Better Business Bureaus of Manitoba and Alberta.
Order # [protected]

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12:47 pm EST
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Bloomex wrong flowers, delivery, no customer service

I ordered 4 identical flower arrangements for my family in BC for Xmas. Here are the issues I encountered and as yet, have not received any response to emails or phone messages.

Order 1:
- Emailed to change delivery date (1 week in advance). No response. Finally did a Online Chat and had person confirm new delivery date (but did not print out chat log). Flowers still arrived on original delivery date. Flowers were broken, missing candles, ribbon, & pine cones, and greenery was not varied.

Order 2:
Missing candles, cones, exotic foliage and ribbons.

Order 3:
Missing candles, no pine cones, and only 1 type of greenery.

I was always able to get to a person if I wanted to order, but never if I wanted to have customer service.

This is their description of what was ordered - LF54-50 - compare it to what was delivered for order 1:
Perfectly arranged in this festive arrangement are 2 candles, 4 roses, 7 red carnations, 5 chrysanthemums, corns, assorted greens, decorative ribbons and container with special floral foam to keep flowers fresh for at least a week.

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Bloomex beware of this company

I ordered flowers for my mom for her birthday I ordered 2 days ahead of time. Three days after her birthday she still hasn't received the flowers. Every time I try to talk to someone there they say they will get back to me as the need to talk to the production facility. I still haven't got an answer back. I am very upset with the way I have been treated and the fact that I didn't get the flowers out to my mom. I would not recommend using BLoomex ..

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10:38 am EST
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Bloomex poor product; unreliable, bad service

Buyer beware
This company does not stand behind its product and its guarantee of service and delivery. They do not provide a satisfactory solution to their mistakes in service and delivery. Never again.

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nisha1
, IN
Mar 17, 2010 6:36 am EDT

completly agree shud have read these comments before having to face such consequences
Bloomex informs me of my changed order after they ship the product and goof it up.
these are excerpts from the mail i sent to bloomex..their reply is still awaited but this was the first time i placed an order for someone so special and bloomex completely blew it..it is going to take some time before i even think to order again. It not goin to happen with bloomex thats for sure.

From:
To: BloomEx
Cc:
Sent: Wed, March 17, 2010 4:36:10 PM
Subject: Re: Order Status Change: Your Order

Dear Sir,
Substituting a flower with a flower with higher value fair enough, substituting a chocolate with a chocolate with higher value also is fair enough but how can tea and coffee bags be equivalent to cookies and chocolate bars.
If what you say is to be taken, then as per your company policy you should have replaced a cookie with a cookie and a chocolate bar with another chocolate bar. this is ridiculous. You could might as well packed what you had at your store than fooling us with all those kind of options and then justifying your actions with a policy which is not at all justified.
You, the management or whoever concerned did not value the sentiments attached of the customer and sent what you had in hand. Then what was the point in taking time off, goin thru all the options given and ending up getting wht you did not want and what u did not pay for. Your policy does not say that you will substitute anything for anything. because that is exactly what you have done here. There was no coffee or tea products in my order..then how could they possibly be an equivalent substitute for anything in my order, as per your policies. You keep mentioning about similar prodect ..company policies, but you have violated your policies.I did not want any tea or coffee in my basket and so I saw to it that I didn order them.
This is not done. . And also if you have changed the status of my order you should have intimated me before shipping it as I place the order more than a week ago, and there was enough and more time to replenish your stock too if the item was out of stock. And why would you accept orders for articles which are out of stock more than 2 weeks. This is simply unacceptable.
I place 2 orders (one with 11 items which did not have tea or coffee in it)and another (one with belgium truffles)
I end up getting tea and coffee in the package and no sign of belgium truffles and above all no intimation that you have changed the face of my order and justifying it with a company policy which you have completely violated.I feel cheated.
From: BloomEx
To:
Sent: Tue, March 16, 2010 11:09:52 PM
Subject: Order Status Change: Your Order 962445

Hi, Sebastian Chittethazhathe,

the Status of your Order No. 962445 has been changed.

Comments on your Order:
We have received your message. As per our policies listed on our website and in the email confirmation you received after placing your order, in the unlikely chance we are sold out of a particular flower type, we are able to substitute with another similar flower: Substitutions: Due to seasonal nature of flowers and order volume, we reserve the right to substitute with similar product of greater value.
It is very unlikely since the vast majority of our orders are produced at our own production facility. For the year 2006, our substitution rate was 1.3%.
Following rules for substitution will apply:
* Specialty Gifts Specialty gifts may be substituted with another specialty gift of greater value and of similar theme and category.

Thank you, Management mr
nisha1

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Bloomex poor condition, damaged flowers

A friend of mine arranged for 24 long stem red roses to be delivered to my home on Jan 5/10 before noon. They arrived about 4pm, in poor condition (damaged flowers, two different types of roses, two different batches of flowers). I submitted a complaint by both phone, and email (as instructed - including photos of the flowers). A representative called me and said they would be replaced. Over the weekend I received a call saying that the replacement flowers would be delivered on Tuesday. They have not arrived. I phoned the company earlier today to make inquires and no one has called me back. I would not recommend this company to anyone wanting to order flowers over the internet.

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tired of getting ripped off
Cobourg, CA
May 07, 2010 6:32 pm EDT
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You should log a complaint with the Ministry of consumer relations regarding this company. We need to stand together and shut them down.

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Bloomex bait and switch

Avoid the folks at all costs. They took my order for funeral flowers and did not deliver. Then after numerous calls they delivered something different. The flowers I orderdered Memorable Essence Price: $67.99 states that the arrangement is 48 by 48 inches with all types of lowers especially roses. What arrived was something about 20 by 20 inches with no roses and only a few chrysanthemums. They are cheats and tricksters and unfortunately since I am based in the US with little recourse except to try and call them which they ignore.

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Bloomex poor service, rotten product

I placed an order for a Super Deluxe Basket to send to my aunt after my uncle passed away. I paid extra money for next morning delivery as they would be at the funeral home after that time. My aunt had never mentioned anything so I questioned if she received it four days later..No of course she didn't receive it. SO I asked for confirmation from the customer service team. They said that it was attempted, left at the door at 1 pm but seeing my aunt didn't receive it they would send it again (despite their policy being they are not responsible for items that go missing that are left at the door - which makes me think it was never delivered at all!). So two days after that, they deliver the basket and more than half of the fruit was rotten..completely rotten and unedible. My aunt threw out what wasn't good. So apparently that was wrong as she was supposed to call them, pay $10 for them to come pick it up and replace her GIFT. Forgive me but when you pay $100 for a basket, it should be on time and it should be edible. Why should the recipient pay $10 to get a replacement of what was sent to them as a gift and should be good to begin with? The company refuses to admit any wrongdoing, will not give me a refund but is willing to send another basket "free of charge", like they are doing me a favour. If I can have at least one other person not use this company, it would be great and that's all I ask for.
Also if you look at the Better Business Bureau, they are given a score of F for not responding to complaints, with over 200 active complaints against them right now. They do not care about their customers at all...DO NOT WASTE YOUR MONEY!

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Bloomex terrible product/service

Bloomex is absolutely terrible. They must rely on the fact that it is hard for recipients to tell the 'giver' that their gift was so bad. My (long distance) boyfriend has used them a couple of times and I don't have the heart to tell him how horrible the flowers are when they arrive. The pictures and descriptions on the website are all lovely. The flowers that arrive are wilted and brown. There is none of the promised variety or 'filler' greens/baby's breath. There is also no customer service if you try to complain. No one answers the phone and they refuse to do anything about the terrible service. I'm going to have to go through the uncomfortable process of telling my boyfriend this time because it kills me that he's spending so much money on such a terrible product.

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Bloomex no delivery, no refund, no contact bad company!

I purchased a birthday gift basket including flowers, diabetic chocolates and balloons costing a pretty penny at Bloomex.ca, paying an extra-fee for the flowers to arrive on 'the same day' and they NEVER ARRIVED! On the day they were to arrive for my friends birthday I tried contacting them on their skype (not in service at the time) so I was in contact with them via online chat window available at the time. I was assured that it was not only going to be delivered on that day (a Sunday) and on time if not earlier. My friend waited almost 2 hours after agreed upon delivery time before she had to leave for dinner reservations and still no gift basket. I called them 4 times, all those times, they were no representatives available at the customer service department, but I always managed to get a live human being when I called the order line trying to get a transfer to someone to talk to to demand my money back. When I got a call back in response to my many msgs the reply was "Management will look into it and see what happened and contact you as soon as possible" nothing happened no reply. I went back to talk to the a person on their live chat program demanding a refund and their reply was that management would see to it. Next credit card statement the order was STILL CHARGED! NOT REFUNDED! I requested a cancel on my credit card for fraud and not receiving product. Card company gave bloomex 2 weeks to reply funny somehow they replied to my credit card company with some phony story about delivery but they never contacted ME and the gift basket never arrived!

To quote another bloomex victim I just saw here (I wish I had read up on this awful scamming company sooner) interesting how bloomex "ALWAYS has someone to get ur order...How strange...In their policy, Bloomex say that they would refund a customer if the flowers weren't getting at the right day, that's all bulls**t!"

PLEASE PLEASE PLEASE people, just DON'T buy at Bloomex! WARN your friends, family and co workers to save them and yourself your hard earned cash not to mention the heartache and headache DEFINITELY check any internet company or comments on them before buying from them!

P. Gutierrez-Mazak

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nadinecram123
, US
Jun 03, 2016 8:27 am EDT

Recently sent flowers to my 93 year old grandmother for valentine's day. Email confirmation came and stated they had been delivered, but my grandmother stated she never recieved anything. I attempted to contact the company and again they said someone from customer service would get back to me its now been two days no flowers and no phone call! Will never again deal with this company!

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tired of getting ripped off
Cobourg, CA
May 08, 2010 6:59 am EDT
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This comoany is the worst company I have ever dealt with. Someone should shut them down. I ordered flowers and chocolates for my sister and paid extra for the morning delivery. They never arrived at all. My credit card company said once the credits are applied to my account we can have them reveresed. Why do we as customers have to go through all this?

I hope someone shuts them down. Actually I am looking into this to see what can be done about them.

Bloomex In-depth Review

Website Design and User Experience: The website design of Bloomex is clean and user-friendly, making it easy to navigate and find the desired products. The layout is well-organized, with clear categories and search options, ensuring a smooth user experience.

Product Range and Quality: Bloomex offers a wide range of products, including fresh flowers, gift baskets, and plants. The quality of their products is exceptional, with fresh and vibrant flowers that are carefully arranged and packaged to ensure their longevity.

Pricing and Value for Money: Bloomex provides competitive pricing for their products, offering great value for money. They have options to suit various budgets, and their prices are transparent, with no hidden fees or surprises during the checkout process.

Ordering Process and Customer Service: The ordering process at Bloomex is straightforward and hassle-free. Their website provides clear instructions, and the checkout process is quick and secure. Their customer service team is responsive and helpful, ensuring a positive experience for customers.

Delivery and Packaging: Bloomex offers reliable and timely delivery services. They take great care in packaging their products, ensuring that they arrive in pristine condition. The flowers are beautifully arranged and protected during transit, ensuring that they retain their freshness upon arrival.

Customer Reviews and Reputation: Bloomex has a strong reputation for providing high-quality products and excellent customer service. Their website features numerous positive customer reviews, highlighting their commitment to customer satisfaction.

Return Policy and Satisfaction Guarantee: Bloomex has a customer-friendly return policy and satisfaction guarantee. If customers are not satisfied with their purchase, they can contact the customer service team for assistance and potential refunds or replacements.

Additional Services and Special Offers: Bloomex offers additional services such as same-day delivery and personalized gift options. They also provide special offers and discounts, making it even more enticing to shop with them.

Social Responsibility and Sustainability Efforts: Bloomex is committed to social responsibility and sustainability efforts. They source their flowers from eco-friendly farms and support various charitable organizations, making them a socially conscious choice for customers.

Overall Rating and Recommendation: Overall, Bloomex is a highly recommended online florist. With their user-friendly website, wide range of high-quality products, competitive pricing, and excellent customer service, they provide a seamless and enjoyable shopping experience. Their commitment to social responsibility and sustainability further adds to their appeal. Whether you're looking to send flowers for a special occasion or surprise a loved one, Bloomex is a reliable choice.

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Phone numbers

1800 905 147 +1 (866) 690-8425 More phone numbers

Website

bloomex.ca

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