Bloomex / Poor customer service received wrong product and rotten produce
I ordered a fruit/flower/chocolate gift basket what I recieved was not at all like the description. Substituted a partially rotten pineapple for a pineapple, no grapes, no bananas no nectarines. Instead it had the chocolates, apples, oranges, kiwi a pear and a rotten cantelope...and cheese?
When I complained in emails and voicemails asking for my money back or a new delivery of the correct gift basket I was told that I was highly suspicious! As a nurse administrator and director of care for a highly reputable retirement home having charge of 60 seniors and over 50 staff ...I was highly suspicious.
I spoke to a customer service rep who told me the only supervisor above her was the boss and she said, " yah, I wouldn't hold my breath or anything as it is highly suspicious" She needed a photo of the gift basket and then they could send it out. I told her that the nurse who received the basket through the canteloupe in the garbage after salvaging what she could. The rep then said that is highly suspicious. ( I don't know about you but If I received a gift basket from my boss I wouldn't be prone to photograph the rotten produce and give it to her I would do just as she did and thank her then take it home and discard the rotten food.) She is polite the customer service rep. was anything but. I used this company happily on 2 previous and recent occassions I spent nearly $400 on the 3 occassions and yet over a rotten fruit I will apparently not "hold my breath."
I am disgusted and angry and hurt. Not for myself and losing $91 on a basket but because my attempt to thank a staff member for her extra efforts turned into a poor showing of gratitude.
I guess that I am satisfied in knowing that I will not send another rotten basket. I will purchase basket from local retailers or simply give money or gift cards. Thanks for your insults Bloomex I will get my $91 back in complaints on the internet and to the newspaper and to all the people in Ancaster, Hamilton and so on!
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