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Bloomex Flowers / Late delivery and poor customer service

1 Canada Review updated:

I ordered flowers for my mother-in-law for Mother's Day and paid extra for them to be delivered on the Saturday. They did not show up until Monday. My mother-in-law thought she had been forgotten. When they did arrive, she sent a note thanking me for the "potted geranium". That sounds nothing like the planter basket I ordered. After two days of calling and emailing, I finally got an email back offering me 15% off my next order. I called to complain that this does not respect their "guaranteed delivery" claim and was told they could only reimburse me the difference between the two days' delivery fees - a $5 difference. In the past, I have had no trouble with Bloomex, but this is ridiculous. I will not shop with them again.

Te
May 13, 2015
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Comments

  • Sc
      21st of Apr, 2009
    0 Votes
    Bloomex Flowers - don't buy flowers from them !
    Bloomex
    Ontario
    Canada

    Ordered flowers for special birthday ... paid extra for morning delivery ... never received ... left 3 messages ... they never returned calls ... finally they did refund my Mastercard, but never spoke to a person ... very dissatisfied ... never use them again !!!

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