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flowers and gift basket
I purchased flowers and a gift basket from www.bloomex.ca for my mom for Mother's Day. The flowers and basket arrived 4 days late, the flowers were the incorrect order, half of them were dead and the other half didn't open. The gift basket treats were cheap and had the wrong card attached to it. When you call the service center you only get an answering...
Read full review of Bloomex and 7 commentsWorst service ever!
Do not buy here, It is the worst service online ever!! I ordered 12 red roses for Mother's Day. I paid delivery time 12 -5pm. Flowers were delivered almost 9 pm and there were 8 red roses and 4 yellow!! What on earth some serious company would do that. Customer service doesn't work, they tell you to send email to [protected]@bloomex... but They never reply you. The guy on the phone doesn't have any good response. Worsttt ever!!!
Read full review of Bloomex and 1 commentflowers not delivered
We ordered flowers on Fri May 9, 08 to be delivered on May 10, 08. We added a special delivery note that should the recipient not be home, then they could leave the flowers at the back door.
Saturday came and went, no flowers. On Mother's Day, we received an email that states that no one was home so the recipient was called and they asked to have the flowers delivered on Tuesday. We called the company and asked why the flowers weren't left as per the instructions. No answer. Delivery was placed under investigation and some one would contact me on Monday. No one called. I phoned back and said that Mother's Day was over and that there was no point to delivering the flowers, I wanted the credit card charge reversed. I was told the order is under investigation. Tuesday arrives, still no flowers and they hang up on me when I call. Email sent at 4:00 saying that a the full amount will still be charged to my credit card.
These people are scam artists. I contacted my credit card company and they are disputing their charge. This company should be shut down.
late and dead mothers day flowers
This is formal email I sent to the Bloomex customer service email address: Dear Bloomex Inc. Management and Staff, My name is K and I am a client of yours in Toronto. On April 27th, I preceded to order Classic Iris Bouquet from the Bloomex. website. My information pertaining to the order is attached as an adobe pdf. format. This is how the disaster...
Read full review of Bloomex and 4 commentsterrible service, late delivery
I ordered 2 bouquets for same day delivery, They were delivered the next day and I paid an extra 9.99 each for same day. I tried calling the 1-800 number but all you get is an answering machine telling you to leave a message and they will get back to you within 24hrs. I left three messages on line for them to get back to me to confirm delivery, they never called back. The flowers were not what I had ordered, some were dead and others had petals falling off. DO NOT USE THIS SERVICE! IT is a scam!
flowers damaged and delivered two days early
I ordered flowers for my step-mom for Mother's Day and requested they be delivered on May 11th - as the site states that "they deliver on Mother's Day". Reasonable expectation, no?
Apparently not. Not only did they deliver the flowers two days early but more than 1 dozen of them were broken. The flowers were on their side in the cardboard box that they were delivered in.
I contacted the company and they requested that we send a picture of the broken flowers. Nice that they screw up and we have to jump through hoops to get restitution.
Anyway, that was the extent of the reply AND THIS WAS LIVE CHAT CUSTOMER SERVICE!
When I asked again why they were delivered two days early, I never received a response. Ever! I finally logged off after several minutes of nothing after my query "Are you still there?!?"
I sent two subsequent emails with my phone number (as suggested) including the one with the picture they requested, and never heard anything back.
I will never order from them again and will ensure that as many people as possible know how terrible their service is!
Beware of this company!
The complaint has been investigated and resolved to the customer’s satisfaction.
No delivery!
Ordered flowers on Friday to be delivered today (Tuesday) for my wife's birthday. Thought that it would be a nice surprise for them to show up at her work. Well, it WOULD have been, had they actually shown up. I paid extra for a morning delivery, which should have got them there by noon. My wife left work at 4pm, empty handed. The customer service is the...
Read full review of Bloomex and 2 commentsbuyer beware!
Note: This material is subject to legal complaint
Bloomex is an online florist, based in Ottawa, that offers same-day delivery across Canada.
But the company has strict policies on returns and refunds. And customers say they can't escalate their complaints when things go wrong.
Colleen Clarke ordered two plant arrangements on the morning of Dec. 31. One was going to Calgary, the other to Edmonton.
"Bloomex guaranteed same-day delivery, which is why I chose to use the company," she says.
The Calgary basket arrived on Jan. 3. The Edmonton basket didn't show up by Jan. 4, when she left for an overseas trip.
Her aunt in Edmonton said the flowers were upside down and out of the basket when they finally arrived. Bloomex has a policy that customers can't get replacements unless they send photos by email. But not everyone can comply.
"My aunt, who's over 75, told them four times that she didn't have a camera and had no way of taking the picture. Finally, she told them to forget it," Clarke says.
Back in Toronto on Jan. 21, she tried to speak to a Bloomex manager. She reached only a call centre.
On Jan. 28, she got her Visa bill showing a refund for the Edmonton order. Bloomex had picked it up from her aunt's home on Jan. 15.
But she was still charged $9.95 each for the two late deliveries.
"At this point, I am spitting mad," she said. "I want the two delivery fees deleted and an apology for the horrific treatment, live on the phone by a management person."
I found many Bloomex complaints online. The Better Business Bureau had processed 37 complaints in midwestern Ontario and 63 complaints in eastern Ontario. (There's no BBB in Toronto.)
"The company has an unsatisfactory record with the BBB due to its decision not to accept or respond to complaints from the BBB," both bureaus said.
When I called president Dimitri Lokhonia, whose name I got from the BBB website, he called me back right away. He said Bloomex delivered 10,000 orders a month. By cutting out the middleman, the company could offer fresher flowers and lower prices.
Clarke should have read the terms and conditions, posted online and sent by email to her, he said.
Bloomex doesn't deliver on Sunday and statutory holidays. Nor does it offer same-day delivery in Edmonton. That's available only in Toronto, Ottawa, Montreal, Calgary and Vancouver.
Because she'd placed her order on Dec. 31, she couldn't expect same-day delivery.
"Some people are not happy. As a consumer writer, you can understand that," Lokhonia tells me. Posting a comment at the On Your Side blog, he tries to explain the many complaints.
"We compete against all local overpriced flower shops and sometimes owners of these shops put their comments online, pretending to be an unhappy customer."
He sends me Clarke's file and I can see why she's angry. All the communication is at her end and she never gets a response.
On Jan. 23, she asked for someone in authority to call her or she'd go to the newspaper. A note on her file said: "Order was picked up. She was refunded. Nothing we can do at this point."
Bloomex boasts about caring for customers and uses [protected]@bloomex.ca as its email address.
But if Lokhonia truly cared, he would pick up the phone when customers asked for a manager, stop badmouthing complainers and start co-operating with the BBB.
Then, he'd see his online business really start to bloom.
Write to [protected]@thestar.ca
I ordered flowers for my mother for Mother’s Day and the flowers were not delivered. I have called Bloomex, left messages, sent two emails to know avail. I used their chat line but when they realized I was complaining the line was disconnected. I was sent an email stating this...
Dear Customer, thank you for contacting us. When you placed the order you saw a message “Due to COVID-19 Pandemic to assure the safety of Bloomex employees and recipients, Mother’s Day deliveries will occur between May 10th and 12th.” According to this, the order will be delivered between these dates. Please kindly wait for the delivery and thank you for the patience. Thank you, Bloomex
But when I placed the Order there website stated this...
COVID-19 UPDATE: YES WE ARE OPEN / CONTACT - FREE DELIVERY!
Do not buy flowers from Bloomex.
On December 23rd, 2019, I ordered a package (https://bit.ly/2S8fhkB) to arrive on December 24th, 2019.
Let me make it clear that there was NOWHERE on the site that said orders couldn't be delivered on Christmas/Eve.
This wasn't even shown on the calendar.
Now I'm here waiting hoping for the intended recipients to send me an e-mail saying that they received the gift.
I didn't get anything. Now I'm starting to feel concerned.
On December 24th around 9 pm, I spoke to an 'Anna'.
She told me that they're closed on the 25th and 26th which meant that my order that was supposed to be delivered on that day wouldn't get there until the earliest, 27th!
After that, I talked to their live support and was shocked to see that my order had been pushed up to January 2nd, 2020 without my knowledge! They claimed they weren't told either, but I find that hard to swallow.
Come January 2nd around 7 pm (PST), I'm connected to a 'Matt' who apologized for the delay and gave me a tracking code along with a discount code as if Bloomex was going to be my first option next time.
At this point, I'm starting to think these names are made up.
He also wrote that somebody would get back to me by e-mail the next day, but legend says that e-mail is still on its way.
In that same chat, I also asked for a refund and he finally gave me an answer after trying to dodge it: no, I could not get a refund because apparently it's a "Custom order".
Between December 23rd and now, I've sent multiple e-mails, started numerous chats, contacted them through Twitter, and even called their number today.
When you call, it'll give you the option to start a new order (1) or follow up on a previous order (2).
When 1 is clicked, you'll almost immediately be connected to someone with a thick accent. However, when you press 2, an automated voice says something along the lines of "Go to our website. This phone line is only for people who want to get scammed out of their money."
I started collecting receipts, screenshots and anything I could from the minute I ordered and got the confirmation e-mail which I'm now realizing was the best thing to do.
I hope this company is sued or at least goes completely out of business
To sum it all up, Bloomex is a SCAM that I wish I could've seen before I bought something worth of $100CAD on their website.
Bloomex should be shut down. especially winnipeg location. I ordered funeral flower's to be delivered the next day for the funeral. got charged the delivery fee of $14.99. I spent all day on the computer with the online help chat... aka automated answer's. I finally got ahold of an operator kelly, to tell me that it hasn't even be shipped. I got an email saying it got delivered to a man that I don't even know in saskatoon. I am so embarrassed!. horrible customer service, they once again a week late, they delivered the wrong flower's. again, I had to get ahold of customer service... and of course to everyone's thought's. they were the wrong flower's. it was a horrible experience ontop of grieving.. disgusted with customer service first offered me a 15% coupon... wtf. also fake advertisement's. worst experience and horrible horrible company! i've learned not to use bloomex ever again. I will let friend's and family know how disgusting this company is. ruined a funeral! screwed up 3 time's. good job! should be out of business!
Parents 65th wedding anniversary basket did not arrive. I ordered a gift basket for my parents 65th wedding anniversary on August 9th for an August 14th delivery date. As of this date the basket has not arrived, but they apologized for any inconvenience. They advertise guaranteed delivery but it doesn't happen. Order #[protected] where are you?
At least your order was delivered!
But we're all on the same boat
DO NO USE THIS COMPANY. Ordered a $90 Anniversary bouquet and they delivered a full day late. Flowers were wilted, not in water and hot as if sitting in a car all day. I complained and they advised they were delivered on time. Terrible customer service. ITS A SCAM!
Bloomex are scammers, i truely regret dealing with this ridiculous company... i'm surprised no legal action was taken to close it down once and for all !
BLOOMEX MOTHERS DAY NIGHTMARE! My husband lovingly tried to order me flowers for my very first mothers day with this company. What a mistake. For one, they delivered the flowers on the WRONG DAY. How a major national company like Bloomex can screw up delivering flowers on Mothers Day is beyond comprehension, but they delivered the flowers a day early.
When I opened the box of flowers, over half of them were dead. Not just wilted, but dead. The package my husband ordered also came with a chocolate box: instead of good quality truffles they sent dollar store liqour bottle chocolates.
SO...we tried to go through customer service. They would not return calls, or emails, for weeks. From a floral perspective, my first mothers day was ruined. They eventually got back to us, and, despite pictures of the dead flowers and incorrect chocolates sent, refused to give us a refund. They said that they would send replacement flowers, but they never came.
Customer service was deplorable and exhaustive. Owners should be embarassed.
SAVE YOUR MONEY--RUN DIRECTLY TO A REAL FLORIST AND PLACE YOUR ORDER WITH A FLORIST YOU CAN TRUST AND SPEAK TO IF THERE ARE PROBLEMS.
bloomex has been ripping people off since it started and will continue to do so because they can and Dimtri gets away with it ... Im still waiting over a year for a last weeks pay that he wont pay me because I wouldn't lie to customers anymore ... and steal ... from them .. the man is a crook ...
read the comments that people have posted you are not alone ... All the sales agents work from home no one is bonded ... and Dimitri couldnt care less what you think or anyone else ... Dimitri who is the owner is only interested in who he can rip off believe me I worked for Bloomex and am still waiting for my last weeks pay ... which Im not getting because I told people that he was ripping them off with each sale ... after you give your credit credit info the price changes "A glitch in the system"... As a sales operator I was told not to give the total till after the credit card so they wouldnt have to do refunds ... all the operators were told the same thing .. actually I still have the email from head office if you would like to see it .. Keep posting your comments . Even the BBB won't accept Bloomex.
may i view the e-mail?
REVIEW OF BLOOMEX
ONLINE SHOPPERS BEWARE!
BLOOMEX IS THE WORST FLOWER SERVICE I HAVE EXPERIENCED TO DATE!
IF YOU VALUE YOUR PURCHASE AND VALUE IT BEING ON-TIME, or just value a REASONABLE level of service, DO NOT CHOOSE THIS SERVICE!
To the management of bloomex flowers:
That is not true that the flowers were delivered on time. Bloomex obviously was not there is barely anyone working for this company in any department.The company is an automated service that is setup by an incompetent IT person. DO NOT TRY AND CALL THEM AS NO ONE ANSWERS or RETURNS YOUR MESSAGES when A PROBLEM OCCURS. I did receive an email from a manager 5 days later which called me a liar that the flowers were delivered on time. The manager responding has no idea what he/she is talking about. So far Bloomex flower service has been the worst I have used to date. The flowers were not on-time even though I paid for morning delivery and the quality of many of the flowers in the bunch were marginal and did not last more than three days. The card was printed from the computer and you could see various website and html jargon on the face of the card which looked really bad. The balloon was a weird green color which did not match the card or the flowers. The flower arrangement was appropriate and put together properly but the overall package was lacking in many areas. My girlfriend actually liked the flowers because I spent a decent amount of money but they did not last over the weekend. She asked me today to go buy more flowers because she did not get to enjoy them for a reasonable amount of time. My main concern is that the service I paid for, especially the service of morning delivery was not performed.
As proof, I was on the phone with my girlfriend at 12:27PM on Sept 10 and it had not been delivered yet. She immediately called me back when they were delivered which was sometime after that. We had a conversation and I said I was really upset with the service and told her that I had paid for morning delivery and called and emailed and left messages all morning and that no one from your company called me or contacted me. I tried to call corporate office as well as the Calgary division and was forwarded to the same annoying voice mail message. The more I called and emailed people to try and find out if I needed to buy more flowers the more upset I got with the company's terrible service. I spent the whole day wondering whether or not I had to go buy more flowers and deliver them to her myself.
In my eyes, the consumer is the most important. In this company they try to avoid you once they have your money. The manager called me a liar implying that they had no intention to reconcile the issue or provide any reasonable level of compensation or service for the screwup. I read a review on google about the management from Bloomex giving customers a hard time and being late with delivery. Apparently another customer had the delivery one day late and received only a hard time when he/she tried to follow up on it. Unfortunatley I had to experience it and I am going to add to that person's comment as well. I am also reporting bloomex to the better business bureau to spite their poor attitude, service, and to try to reconcile the money which I paid for a service I did not receive. Furthermore, I am posting this email on google for all to see.
I hope that other online shoppers find this message prior so that they do not end up hoping and wishing that they get what they paid for when it matters most. Maybe Bloomex will realize that they have to treat people properly and provide people with what they pay for.
don't use this, please!
I'm hoping someone will check this before ordering (what I should have done) and save time and money.
Please DO NOT ORDER FROM BLOOMEX. I ordered flowers that never got there and then got the runaround from there operators, "we will investigate and call you back", "they will be delivered today (4 days late) and we will send you a email confirmation", etc... They never call you back, never send you an email. I'm trying to get my money back now and getting the same "if you have not heard back in 48 hours call us back"
Needless to say, I'm not to hopeful for the refund. I had used FTD in the past and wish I had stuck with them.
P. Vachon, Montreal.
horrible service!
Awful service from Bloomex! I had ordered flowers to be delivered to an address where my Mum was at for ONE NIGHT ONLY. Flowers not delivered due to weather (understandable, but why not call and TELL ME so I could cancel?!), and since they were closed Sunday, I couldn't call. I called in Monday to see about their whereabouts, and was advised they would be delivered that day. Provided new address to deliver to. Called back 10 min later to ensure they would be FRESH flowers, and again the new address was not on files, so I gave it to them again. My Mum called me on Tuesday to say that the flowers had been delivered to the wrong address, the one from Saturday - so she drove half way across Toronto to pick them up! I called to complain, and all they offered was to pick up the flowers to take them back, and refund money. Still no flowers! I have called 8 times asking to speak to a supervisor, and left numerous messages/emails. They are hiding... and refuse to get back in touch. Obviously I should have read this article first http://www.thestar.com/article/308355
I will be contacting Bloomex's President, Dimitri Lokhonia at [protected].
They are NOT a member of the Better Business Bureau, because "Based on BBB files, this company has an unsatisfactory record BBB Definition:
unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business. Of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark. "
I wish I would have read this all before ordering from them. They are a terrible service. They sent me an email after all my complaints that they are closing my case.
I found them on BBB but it looks like there is no hope since they do not respond to BBB inquests.
Contact info -
Domain florist-ottawa.ca
Registrant Name Olga Slougina
Registrar Tucows.com Co.
Renewal Date 2008/09/12
Date approved 2007/09/12
Last changed 2007/11/08
Description
Registrar Number 156
Registrant Number 1996632
Domain Number 1996632
DNS1
ns2.theplanet.com
DNS2
ns1.theplanet.com
DNS3
DNS4
DNS5
DNS6
Administrative Contact
Name Dimitri Lokhonia
Job Title
Postal Address A FLOWERS 993 Cove Island Terr Ottawa ON k1v1r3 Canada
Phone +1.[protected]
Fax
Email lokhonia@idirect.com
Technical Contact
Name Dimitri Lokhonia
Job Title
Postal Address A FLOWERS 993 Cove Island Terr Ottawa ON k1v1r3 Canada
Phone +1.[protected]
Fax
Email lokhonia@idirect.com
There is also these addresses:
http://www.canpages.ca/list.jsp?nt=C&na=Bloomex
terrible company!
We are a full service flower shop in edson, alberta. We belong to both teleflora and ftd. We also have a canada wide 800 number. If you want to send flowers to edson, alberta call us at our 800 number and ask us what is available and we can help you. Bloomex and other order gatherers are the middle man that they claim to cut out. They have only the local florists in every town to send their orders to.
bloomex is the middle man ... ask them the address of the shop flowers are coming from,
BLOOMEX is guaranteed to Ruin your special occassion, rarely do you get what you order, in all the orders I have placed not once have the receiver received what I actually ordered for them, my daughter received chocolate covered alcohol dipped chocolates, they advertise bottecelli chocolates, she doesnt use alcohol ever, at all. But because I was an employee I didnt complain, actually I did say something to the manager Angela and she laughed thought it was funny, needless to say the chocolates are still untouched, unopen...and I most of all know the hassel to get a refund.
There are lots of good florist out there, read up on Bloomex before ordering, be sure to read the policies on having to pick up the dead flowers or rotten fruit they send .. its a $9.99 charge for picking up the quality product that Bloomex sent and charged you for!
BUYER BEWARE BLOOMEX WILL MAKE YOU MISERABLE!
delivery disaster!
I ordered flowers to be delivered between 12-5 p.m. The flowers were brought to the house in the morning (wrong time). No one was home. Attempted delivery again the next day. No one was home. The next week when I learned of the situation I phoned and emailed several times and was offered a refund for the flowers ($37.99 plus tax), but not the $9.99 delivery fee. I asked for a full refund, not willing to pay for a delivery service that was not done properly (wrong time). My request was sent to a disputes dept. I received an email, and reimbursement of $29.22, less than what I had been previously offered on the phone ($37.99 plus tax). Subsequent emails have gone unanswered.
For Mothers Day I ordered flowers for both my wife and mother to be delivered on Saturday May 10th. The flowers were delivered on Thursday May 8th. Contacted Bloomex and they confirmed that the flowers should have been sent on May 10th. The Roses sent were wide open and after 1 day petals were falling. Lastly, asked on 3 occassions to have a copy of the bill sent to me with no success. Will have credit card company put a hold until we can get a copy of bill.
Since we send out gift baskets to clients, I have advised my staff not to use Bloomex again.
http://www.canpages.ca/list.jsp?nt=C&na=Bloomex
Here are the owners' contact details:
Domain florist-ottawa.ca
Registrant Name Olga Slougina
Registrar Tucows.com Co.
Renewal Date 2008/09/12
Date approved 2007/09/12
Last changed 2007/11/08
Description
Registrar Number 156
Registrant Number 1996632
Domain Number 1996632
DNS1
ns2.theplanet.com
DNS2
ns1.theplanet.com
DNS3
DNS4
DNS5
DNS6
Administrative Contact
Name Dimitri Lokhonia
Job Title
Postal Address A FLOWERS 993 Cove Island Terr Ottawa ON k1v1r3 Canada
Phone +1.[protected]
Fax
Email lokhonia@idirect.com
Technical Contact
Name Dimitri Lokhonia
Job Title
Postal Address A FLOWERS 993 Cove Island Terr Ottawa ON k1v1r3 Canada
Phone +1.[protected]
Fax
Email lokhonia@idirect.com
Completely agree with all statements. This company is completely unreliable for all deliveries. It was a crucial delivery that was expected and confirmed many times by Bloomex. If you want efficient service, this is not the company for you.
late delivery and poor quality!
Ordered 12 roses for delivery as advertised next day. Delivery was 4 days later. Only received 9 roses, they were in terrible shape (pettles dead, did not open, lasted only a couple days). Did not match the advertised photo, which showed a nice arrangement. What arrived was 9 dead roses. Called to complain, told i should receive an email, its been a week and nothing. Stay away from this company.
Read full review of Bloomex and 5 comments
Replied
terrible service - non delivery
Tried ordering flowers from bloomex. Ca for my wife's birthday... Order never arrived. Called customer service 5 times... They claimed the card used was declined - but when I called visa, no attempt was ever made to bill the card. The real problem here is that phone calls are answered by a call center that can't help you at all. They send 'messages' to...
Read full review of Bloomex and 17 commentsdead flowers
I purchased three dozen roses to be delivered on Valentines Day. When they arrivede, several of the roses were broken and most of them were black. It was obvious that they had frozen. So far I have made numerous attempts to contact Bloomex, with no response. I will be contacting my credit card company to try to get a refund...
Read full review of Bloomex and 66 comments7 days late. flowers were dead
Paid extra to have flowers delivered in Evening. They did not deliver at all. I called and no answer. Did not return calls. I called my credit card company to have them reverse the charge and reported them to the BBB. The BBB did not get a response from them at all. A week later flowers came dead. This company should be shut down. They are not even close to reputable. They take your money, and thats it. They hide from you. Horrible company. Do NOT BUY FROM THEM!
These people are extremely devious. Fortunately, in many cases it appears that they exceed the one-day grace period that they've given themselves for non-production site orders, which would still constitute false advertising. I ordered flowers for my wife's birthday expecting same-day delivery, and in typical Bloomex-fashion, they arrived two days late, completely useless. I initially made phone calls to customer service, but later switched to their online live help system so that I could retain a transcript as evidence. Interestingly, whenever the issue of a refund was brought up, the operator, whose screename was ims, and I would 'somehow' get disconnected. [Note: if you opt for online help, be sure to periodically copy and paste the conversation to another program. When the conversation is over, a box will pop up asking you if you want the transcript emailed to you. 0 of 5 conversations were emailed to me. Fortunately, I had made my own record of the conversations.]
Stay away from these people at all costs, but if you do have to deal with a bad order, take every precaution to watch your back!
late delivery, flowers were almost dead!
Do not buy from bloomex!!! Order no. 791830 approximate cost: $60 I ordered flowers from bloomex for valentines day at approximately 9:00 a. M.. They were not delivered until the next day. Their policy is to deliver to business addresses before 5:00 pm if order is placed before 1:00p. M. On same day. Worst of all was the quality of the flowers. Perhap...
Read full review of Bloomex and 3 commentsno customer service for half dead flowers
Order No. : 752092 Approximate cost: $100
No one from Bloomex has ever resolved my outstanding complaint (replacement or credit) for a shipment of almost dead flowers. I trusted this people and paid them in good faith and they have not honoured their part of the agreement (email PO).
Numerous emails sent, no replies. I even tried calling their toll free line - no luck. Bandits.
Very disappointing. I can only recommend that people avoid this company so they disappear on their own.
Today every one wants something for nothing and people are so fast to jump the gun and run at the jaw ... that they don't bother to read policies or emails regarding there orders .. they just figure if the stamp thier feet and yell and scream at the operator they will get what they want ... I have ordered several times from Bloomex and yes my order was even changed once, not really a big deal, , if you read the policy it clearly says that if that product is unavailable it will be substituted for one of equal value ... PEOPLE NEED TO START PAYING ATTENTION IN THIS FAST PACE SOCIETY THAT WE LIVE IN ...
DO NOT BUT FROM BLOOMEX!
Order No. 791830 Approximate Cost: $60
I ordered flowers from BLOOMEX for Valentines day at approximately 9:00 a.m.. They were not delivered until the next day. Their policy is to deliver to business addresses before 5:00 pm if order is placed before 1:00p.m. on same day. Worst of all was the quality of the flowers. Perhaps they were left out over night in the delivery person's car because they looked half dead. I have called them several times but each time I talk to someone they state that someone will get back to me shortly. So far, two weeks later, all they have tried to do is give me a 15% discount coupon. I guess they expect me to buy some more dead flowers! I am now going to contact the Better Business Bureau as well as the Ontario Concumer Protection Branch. I will also call VISA to cancel this charge since they failed to meet their end of the contractural aggreement by failing to deliver the same day the order was rendered.
Save yourself a whole lot of trouble and purchase your flowers elsewhere. My wife is a teacher and she has already spread the word around the school like a wild fire! Please do the same!
Chris
terrible service!
So, I ordered flowers (on the 14th) for my mother's birthday (on Sunday the 17th.) Hours after them not showing up, I decided to investigate. I go onto the website and amongst their ridiculous policies, I managed to find out they don't deliver on Sundays! When I selected Sunday's date, I was not informed of this. No where in the ordering process is this information revealed, like similar websites. Then I discover they can't deliver the next day either because Alberta has a new holiday. The website says they will deliver Saturday or Monday, whichever is closer to the date. (Call me crazy, but if I placed the order Thursday, Saturday would have been a good choice! Better a day early than 2 days late.) Anyway, I change the address on Sunday night to my mother's workplace ($10 fee), to be delivered on Tuesday since she would not be home. Tuesday rolls around and my mother gets home from work, without flowers. She does come home to a message on the answering machine, however. They tried delivering them to that address. (A fee is usually charged if no one is there to accept them. For their sake, let's hope not!) I tried to get in contact with Bloomex via their 'Live help online support.' Several hours and several different people later, they finally tell me they will be delivered to correct address the following day. Am I in the wrong to feel like I am owed... something?!
Pink roses died on 2nd day and also one bunch of stocks . Disappointed Do not want to tell my daughter. I will not be making use of your services for my floral orders withou a response from you and a rectification of the matter.They were ordered in Moncton . Sent from Vancouver to Sidney BCSS
Susanne Kumar
Hi I ordered flowers to be delivered yesterday and was wondering what and why they did not arrive? The order was going to 680 Queens Quay West Toronto Ontario for Diane Nellis apt 205 order number 2066622 is this a scam I'm very unhappy about this!
Roses not delivered on Valentines day despite extra fee charged. no response, no phone call no email . Just fast to take your money very fast. They should be deregistered ! Buyer beware
I placed the order on mother's day its been 3 days now no flowers have been delivered to my mom. Very upset
No contact number only answering machine. No live person. Please do not order from bloomed anything.. I am so disappointed. I have never come across such a hideous scam artist company online order than bloomex.
I wish I'd check this complaint board before I placed our Mother's day flower order through Bloomex, who seems to be criminally incompetent on-line flower delivery business. I am joining a long list of dissatisfied customers - our ordered flowers were also delivered late, with missing sender's information and were very poor quality. All my attempts to file a complaint (numerous phone calls and e-mails to generic "Bloomex management" received no response or proper follow up!) Bloomex has the worst customer service I ever experienced. All the appropriate on-line fraudulent authorities need to be notified to either force Bloomex to improve their customer service or to close their business down. I urge all of you that experienced criminally poor business service from Bloomex to report them to the RCMP-Canadian Consumer protection division.
In the meantime – customers should avoid at all cost to use Bloomex’s atrocious on-line services.
Mr. S.J. Turnbull
I totally Agree that the service, customer service, return policies etc., are very bad.
http://www.canpages.ca/list.jsp?nt=C&na=Bloomex
http://whois.cira.ca/public?domaine=florist-ottawa.ca&LANGUE=en
These are the names of the owners as registered on Whois.circa.ca =
Domain florist-ottawa.ca
Registrant Name Olga Slougina
Registrar Tucows.com Co.
Renewal Date 2008/09/12
Date approved 2007/09/12
Last changed 2007/11/08
Description
Registrar Number 156
Registrant Number 1996632
Domain Number 1996632
DNS1
ns2.theplanet.com
DNS2
ns1.theplanet.com
DNS3
DNS4
DNS5
DNS6
-----------------------------------------------------------------------------
Administrative Contact
Name Dimitri Lokhonia
Job Title
Postal Address A FLOWERS 993 Cove Island Terr Ottawa ON k1v1r3 Canada
Phone +1.[protected]
Fax
Email lokhonia@idirect.com
Technical Contact
Name Dimitri Lokhonia
Job Title
Postal Address A FLOWERS 993 Cove Island Terr Ottawa ON k1v1r3 Canada
Phone +1.[protected]
Fax
Email lokhonia@idirect.com
Late delivery of products!
I ordered several separate orders from Bloomex, to my wife, mom, and mother-in-law. I ordered 3 days in advance, knowing that Valentines Day is one of the two busiest days of the year for florists. Of the three, only one order arrived on time. However, the roses started falling apart as soon as my wife carefully lifted them out of the box. The tips of the...
Read full review of Bloomex and 4 comments
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Bloomex phone numbers1800 905 1471800 905 147Click up if you have successfully reached Bloomex by calling 1800 905 147 phone number 8 8 users reported that they have successfully reached Bloomex by calling 1800 905 147 phone number Click up if you have UNsuccessfully reached Bloomex by calling 1800 905 147 phone number 3 3 users reported that they have UNsuccessfully reached Bloomex by calling 1800 905 147 phone number73%Confidence scoreAustralia+1 (866) 690-8425+1 (866) 690-8425Click up if you have successfully reached Bloomex by calling +1 (866) 690-8425 phone number 0 0 users reported that they have successfully reached Bloomex by calling +1 (866) 690-8425 phone number Click up if you have UNsuccessfully reached Bloomex by calling +1 (866) 690-8425 phone number 0 0 users reported that they have UNsuccessfully reached Bloomex by calling +1 (866) 690-8425 phone numberCanada+1 (877) 256-6610+1 (877) 256-6610Click up if you have successfully reached Bloomex by calling +1 (877) 256-6610 phone number 0 0 users reported that they have successfully reached Bloomex by calling +1 (877) 256-6610 phone number Click up if you have UNsuccessfully reached Bloomex by calling +1 (877) 256-6610 phone number 0 0 users reported that they have UNsuccessfully reached Bloomex by calling +1 (877) 256-6610 phone numberUnited States+1 (613) 228-7643+1 (613) 228-7643Click up if you have successfully reached Bloomex by calling +1 (613) 228-7643 phone number 0 0 users reported that they have successfully reached Bloomex by calling +1 (613) 228-7643 phone number Click up if you have UNsuccessfully reached Bloomex by calling +1 (613) 228-7643 phone number 0 0 users reported that they have UNsuccessfully reached Bloomex by calling +1 (613) 228-7643 phone number
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Bloomex emailscorp@bloomex.ca100%Confidence score: 100%Supportpublicrelations@bloomex.ca99%Confidence score: 99%communicationjspratt@bloomex.ca84%Confidence score: 84%contest@bloomex.ca83%Confidence score: 83%reviews@bloomex.ca79%Confidence score: 79%corporate@bloomex.ca78%Confidence score: 78%managementcontestt@bloomex.ca76%Confidence score: 76%
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Bloomex headquarters4095 Belgreen Drive Unit 8, Gloucester, Ontario, K1G3N2, Canada
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I ordered flowers from Bloomex on Jan.6, to be delivered to a funeral home on Jan. 7. They were never delivered, but they were quick to take the money from my Visa. They mixed up my order number, now claiming that they can't find any evidence that I ordered anything. I have tried to call and left several messages with no callback. I have sent at least 7 emails, with no response back. I can't seem to get a hold of anyone that has any position other than taking orders. I have spoken to Live Chat but I keep getting referred back to Customer Service. I have copies of all emails and my order.
I totally agree. I had the same bad and frustrating experience with Bloomex. They play with people's feelings and steal their money. I ordered a nice bouquet for my son's care taker on Sept 23, on Sept 24 by 7 PM the delivery had not been made yet, besides the fact that they charged me more than the regular price displayed on the website for that arrangement. I tried in vain to contact them over the phone (had an answering machine, left messages but no one called back), then I ended up chatting for almost 2 hrs with a customer representative who apparently had no decision making power and no power whatsoever, not even to check with the delivery company to see what happened, she was only taking the complaints on-line and apparently forwarding them to the "upper management who is working hard to solve the issue" (she kind of admitted that the delivery was "delayed" so I have at least a proof for that...). And I know for sure that the recepient was at home 12 - 5 PM, due to her job (she has a family daycare), therefore they can't give the excuse that nobody was there, in case they would dare to say they delivered.
After reading the comments on the internet I understood that I was one of the many cheated customers so I only hope they won't make the delivery at all, I don't want to make ashame of myself in front of the nice lady who is looking after my son, in case they will send some faded ugly arrangement.
This company is a shame and a scam, it should be shut down, why doesn't anybody do anything? There is Office pour la protection du consommateur...I was thinking to contact them, can they do something?
Thank you.