Menu
Blizzard Entertainment
Blizzard Entertainment Customer Service Phone, Email, Contacts

Blizzard Entertainment
reviews & complaints

www.blizzard.com
www.blizzard.com

Learn how the rating is calculated

1.6 109 Reviews

Blizzard Entertainment Complaints Summary

17 Resolved
92 Unresolved
Our verdict: With Blizzard Entertainment's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Blizzard Entertainment has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Blizzard Entertainment. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Blizzard Entertainment reviews & complaints 109

Sort by:

Newest Blizzard Entertainment reviews & complaints

ComplaintsBoard
T
8:36 pm EST

Blizzard Entertainment overwatch

when will the exclusive Reinhardt mug be available to public purchase... i would drop 500 for it, it looks soo great or what ever price it was labeled for, it just seams like a waste to have it for a one time buy when their are so many fans that love over watch to the skys limit, i started on the ps4 and now im on pc loving every minute of Reinhardt and other characters. seams disappointing to be honest... that mug is like a trophy for being in the game for so long, a monument to popa jeff.

Read full review of Blizzard Entertainment
View 0 more photos
Hide full review
ComplaintsBoard
W
4:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Blizzard Entertainment world of warcraft

This company, since January 2018, has screwed me out of 2 account and somewhere around $1500. I am a 70 yr old, disabled, Vietnam Vet. My son introduced me to the game in 2007. Except for an extended hiatus, until I moved to an area that had a constant Internet connection, I had played until this past weekend. When they robbed the 2nd account from me, using the excuse that they don't know who I am. They want me to send them a varified US ID to prove that I am me. They have no problem what so ever cashing my checks, tho. Understand that I love this game. It's something I have found that satisfies me, and I believe is providing excellent therapy, by keeping my mind sharp, and keeping me interested in something. After my time away, I came back January 2018, and was absolutely delighted that all my old characters, and everything else was just as I had left it. I played for a short time, possibly a month, when I could no longer log on. I contacted a gm or support person, to tell them my problem. They asked me all the usual questions to varify that I am the holder of the account, I answered them, and they said that all the answers were wrong! What? They even told me that I answered the question, What was the first car you ever owned, is wrong! As I became more and more accused of, basically, being a crook, I got really pissed. I told them where the checks came from and the name of my credit union, and the guy tells me that "anyone could find that out.". I'm 71 yrs. now, I could have gone to Palo Alto and slugged this [censored]. Essentially, I was being accused of paying for an account they thought wasn't mine, even though no one else was using it. I stewed for a month, and came back to open a new account. I love this game, as I said, and decided not to let this [censored] rob me of something I enjoy at this late stage of life. I'd lost all of my work from the first 6 or 7 years that I played, and had to start all over. I built a bunch of new characters, met an old pal, and things were going great. Until this weekend, that is, when I could no longer get in. I tried to get in to explain my side of things, when I saw that my subscription had stopped on 11-16-2018, so I went to renew. They kept denying my payment, saying that all cards are not viable, even though this is the card I've used all along, and my account is NOT empty. So, I thought, omg, I have to talk to a rep, again, and listen to his mindnumbing corporate reasoning. The first time this happened, I asked them to look at my checks, and I can tell you everything about them. His respond was that I probably stole the checkbook. Blizzard has made it impossible for a customer to tell them what's going on, and how I have been treated by their company. Now, I am at a total lose as to what to do. Reasoning, truth, and accuracy has nothing to do with this, apparently, unless it's their version of the truth. I wanted to complain about this on the WoW Forum, but since I'm not me, so they won't allow me to do that. I could send them an ID, but my ID has my social security number on it, and they're not getting that. Also, I would ever have to get a copy printed or scanned, or take a picture with my phone. As I explained right off, I'm 71 years old. I don't have a printer. I don't have a cellphone or whatever they're called, now. And, vets, who still haven't killed themselves, usually live alone and have no friends. As a result, I lose and have done nothing wrong! I wanted to call the corporate big cheese, but they have things set up now where you get stuck in a runaround of choices until you realize that and hang up. I love the game, but despise the company. I guess I just had to get this off my chest. I am really insulted and disgusted to have been treated this way, when I have done nothing wrong. thanks for listening. It was good to get it off my chest. If you want to make an old man cry, deny his validity.

Read full review of Blizzard Entertainment and 1 comment
Hide full review
1 comment
Add a comment
M
M
Maria Palacios
, US
Mar 19, 2019 2:23 am EDT

chances are your information was hacked, you need to keep tabs on what you download

always keep your characters names and servers remembers or wrriten down

make sure you contact the US.BATTLE.NET SUPPORT OR EU.BATTLE.NET DEPENDING ON COUNTRY

ComplaintsBoard
S
8:37 pm EDT

Blizzard Entertainment overwatch character

For Brigitte, She NEEDS a damage nerf, everything else is fine, except the amount of damage she gives off. She can practically combo you to death in 5 seconds. She runs up to you, blocks your attack with ease then bashes you, then left shifts you which ends up doing around 200+ health to the other person while healing herself. Also, make tracers little left shift boosts take a second or two longer to replenish.

Read full review of Blizzard Entertainment and 1 comment
Hide full review
1 comment
Add a comment
TheldrakisCS
TheldrakisCS
, US
Dec 30, 2021 1:39 pm EST
Verified customer This comment was posted by a verified customer. Learn more

coming back to this after thinking what to say here. i don't play overwatch my self but one of my friends let me sit in and watch their game. your complaint kinda boils down to 2 things.
1. you mention Bridget is OP...she isn't really, from what i know about these type of games it all depends on how you set up your skill key binds, organization of your skill bar [if the game allows for this], your skill and your reaction time. mind you the last 2 are variable due to the other dependencies. my friend had the skill bar, keybinds, set up for max combo/dmg while playing Bridget. not one time did my friend get any combo in despite getting a good flow of the skills down. in fact the opposing team each time they faced my friend was able to get in one hit in that shattered the budding combo.

2. tracer's left shift boost just like above its just timing and setup. i have seen many tracer players get beaten by other players.

ComplaintsBoard
J
1:16 pm EDT

Blizzard Entertainment world of warcraft

I have been trying to get access to my old account to my current account and most of your gms (except for gm Brianna she was amazing) have been giving me a run around if I could I would redo all my surveys to completely unsatisfied and in the future I don't plan do anymore micro transactions with your company I am beyond disappointed in your company's customer service and the costumer service page is very unfuctional such as the over the phone ticket help...maybe in a few years when you are able to get your company's priorities straight ill think about buying something again but till then know that I am disappointed and will not give you a good reference if ask by friends about your transactions and help...

Read full review of Blizzard Entertainment
Hide full review
ComplaintsBoard
A
4:13 am EDT

Blizzard Entertainment out of money

Is there any sign of phone support, huh? Once you call they redirect you to their site with recordings, no real human voice, nothing like that. Unfortunately, their online support sucks as well and they were absolutely useless. They said I have to return my order back to the store. But it's impossible to do due to retail stores return policies. The game is open with no key. I lost time. I lost money. Thanks for nothing.

Read full review of Blizzard Entertainment
Hide full review
ComplaintsBoard
T
8:54 am EDT

Blizzard Entertainment gaming

I have never have heard of this company ever -iblizzard ent*onl store.
Attempted a pull from my debigt card $60 charge on my account! [censor].
I filed a fraud claim against them via my bank. I had to cancel all my banking!
any criminal charges i will gladly go forward with
you stole $60 from a hard working person, i want my money back you thieves- get a job like i have.

Read full review of Blizzard Entertainment
Hide full review
ComplaintsBoard
A
10:49 pm EDT

Blizzard Entertainment unauthorized credit card charges

I don't know what happened. I got SMS from my bank they are telling, I purchased USD 10, then next day which is today I noticed that another 3 SMS each one purchasing USD 50 games.
I didn't buy anything from Blizzard or from Steamgames.com, someone else did used my credit card but he/she not authorized to do so because I have never give my credit to any for using it.
The details that I got is;
USD 10 from Blizzard ent*store [protected] US on 07/30 @ 16:26.
USD 50 from Steamgames.com4259522985 Seattle US 07/31 @ 04:51.
USD 50 from Steamgames.com Bellevue US 07/31 @ 04:53.
USD 50 from Steamgames.com4259522985 Seattle US 07/31 @ 04:54.

Please help me with this matter because it something wrong I had to know what to do against these transactions.
If you would to contact me at engg.[protected]@gmail.com.
I will be appreciated if you do so.
Thank you in advanced.

Best regards,
Ali,

Read full review of Blizzard Entertainment
View 0 more photos
Hide full review
ComplaintsBoard
K
3:21 am EDT

Blizzard Entertainment lack of fairness

I was playing competitive in Overwatch and at the beginning of the match my internet lagged me out so I reconnect it to find that I have been banned for the 2 hours as well as losing SR. I find that unfair because I did not leave on purpose and I did not want to leave so I do not deserve to be banned or lose SR. If you want to resolve this issue, then please at least give me my SR back. Thank You.

Read full review of Blizzard Entertainment
Hide full review
ComplaintsBoard
G
6:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Blizzard Entertainment support for second owners account.

5/14/2017 I purchased a blizzard account from someone for Diablo III. On 6/2/2017 I found out some of the personal information cannot be changed from blizzard support. So now the previous owners name and country will remain on the account. When asking Blizzard support a question regarding if some of my personal information could be compromised I was denied support and the GM copied and pasted the exact same note on how they do not provide support to trading/sharing/selling between players and how that was stated clearly several times.( It was not mentioned several times) So because I purchased an account I am being punished and refused support.

I should have the right to put my information on the account information section and should be able to remove the previous owners information. Support should not be taken away from me because I purchased an account.

Ticket Number: US59965046

Read full review of Blizzard Entertainment
Hide full review
ComplaintsBoard
T
12:07 pm EST

Blizzard Entertainment fraudulent charge on my card

To whom it may concern,

Regarding fraudulent charges to my credit card:

On 3/2/2017 at 10:46:45 AM, someone used my credit card to purchase services from BLIZZARD ENT*ONL STORE [protected] CA in the amount of $10.00. My card information was stolen and these charges are fraudulent and need to be reversed. Please advise on a reversal of charges.

Thank you.

Read full review of Blizzard Entertainment and 1 comment
Hide full review
1 comment
Add a comment
M
M
Marian Klimek
, US
Jun 05, 2017 7:16 pm EDT

Niekto použil moju kartu na zaplatenie prišla mi sms správa
BLIZZARD ENT*ONL STORE, [protected], US
Ale ja som nič neplatil?

ComplaintsBoard
Q
12:11 am EST

Blizzard Entertainment unauthorized charges

Hi,
I am Quynh Anh Nguyen, from Vietnam. I am writing to you to inform about a recent fraud order made at your website. They use my credit card information, which somehow got hacked, to place order.

Below is the detail information of that transaction:

The credit card number: 4129……..5796
Country of origin: Vietnam
Bank: Vietcombank
Transaction Date: 11.02.2017
Amount: 174.93 usd
Please help to cancel this order and refund the amount back to my account.

The representative of my credit card bank may also contact you regarding to this fraud issue.

If you need verification or any other information, please let me know via email [protected]@gmail.com

Best regards,

Read full review of Blizzard Entertainment
Hide full review
ComplaintsBoard
P
9:59 am EST

Blizzard Entertainment charges

I did not make these charges and can not pay them i'm a senior on a fixed income and have a limited income to live on each month.
My grandson who has asbergers and does not understand the value of a dollar. Please take my debit card out of ur system. His name is dustin vaught he lives at 2445 lady bedford pl lexington ky 40509 my phone no is [protected], my acct is through whitaker bank lexington ky

Read full review of Blizzard Entertainment
Update by puppy69
Feb 07, 2017 10:00 am EST

charges are $9.99 each total of two charges .

Hide full review
ComplaintsBoard
T
6:34 pm EST

Blizzard Entertainment unauthorized charge on my debit card

On 1/19/17, an unauthorized charge from Blizzard ent*onl store was made on my debit card (last digits 4691) for the total of $59.99. I did not make this purchase and I am requesting that this amount be credited back to my card immediately.

If needed, I can be contacted at [protected]@aol.com

Thank you for your prompt remedy to this situation.

Tammy Hebner
Albuquerque, NM

Read full review of Blizzard Entertainment
Hide full review
ComplaintsBoard
C
7:25 am EST

Blizzard Entertainment fraudulent charges to my checking account

I don't know how they got my account number, but two $15 charges were made to my account. I do not use online games! My husband uses them, but pays for them from a different account at a different bank. He did charge two $12 payments from that account, but none from my checking. I will NOT give you my account number! I will, however, complain to my bank and have them removed as fraudulent!

Read full review of Blizzard Entertainment and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Jan 07, 2017 10:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Change the password on your account and contact your bank.

ComplaintsBoard
D
10:13 am EST

Blizzard Entertainment unauthorized debit card charges

12/11/2016 a charge of $49.99 was made on my debit card. Upon looking up the name/phone number, I discovered that there have been numerous complaints about fraudulent charges on Blizzard Entertainment Online, which appears to be a gaming site. I cannot find where they are located, but there is a toll free number attached to this site [protected]. I tried to call this number, but get a busy signal.

Read full review of Blizzard Entertainment
Hide full review
ComplaintsBoard
P
5:24 pm EST

Blizzard Entertainment unauthorized charges

This company tapped a paypal account for several transactions.
Pending

Blizzard ent*onl store, [protected], ca,
Authorization
Dec 08 2016
$159.99
Blizzard ent*onl store, [protected], ca,
Authorization
Dec 08 2016
Blizzard ent*onl store, [protected], ca,
$49.99
Blizzard ent*onl store, [protected], ca,
Authorization
Dec 08 2016
$59.99
Blizzard ent*onl store, [protected], ca,
Authorization
Dec 08 2016
$59.99
Blizzard ent*onl store, [protected], ca,
Authorization
Dec 08 2016
Blizzard ent*onl store, [protected], ca,
$59.99
Blizzard ent*onl store, [protected], ca,
Authorization
Dec 08 2016
$59.99
Completed

Paypal debit card
Refund - paypal debit card
Dec 09 2016
Paypal debit card refund - paypal debit card + $59.99

Thank the lord for paypal fraud division.

Pjp

Read full review of Blizzard Entertainment
Hide full review
ComplaintsBoard
J
11:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Blizzard Entertainment unauthorized credit card charges

On my credit card statement, I see that on 10/11/2016, there is a $50.00 charge to BLIZZARD ENT*ONL STORE [protected] CA for transaction that allegedly occurred on 10/10/2016.
I made no such purchase. I am not a Blizzard client and have no client number. I also have had no e-mail correspondence with Blizzard Entertainment.
I would like a refund of the $50.00 to my credit card ending in [removed].

Read full review of Blizzard Entertainment
Hide full review
ComplaintsBoard
A
12:12 pm EDT

Blizzard Entertainment fraud

You can't find enough meaning in your reality not to waste your life away in some fantasy video game land that you can't even afford to support your unhealthy habit. You just steal hard earned money from honest people as you wither away to nothing in front of your television screen. Get a life and stop stealing from me.

Two unauthorized charges from blizzard.Ent online? Really? You can't even contact this company to dispute the charges. Sure, i'll get the money from my bank, but it's the principle. What a lame ### company who can't even manage their customers and create an environment where it is easier to steal from innocent people.

There's a special kind of hell for these people.

Read full review of Blizzard Entertainment and 1 comment
Hide full review
1 comment
Add a comment
T
T
Troy King
, US
Oct 18, 2016 8:42 am EDT

Contact link doesn't work Blizzard Entertainment is a fraud all these God damn fraud Charges going through and zero cooperation from blizzard! If blizzard is not responsible for the fraud they have the contact and shipping or whatever information associated with the fraud. I'm going to screw you over blizzard, you better get your s*** together!

ComplaintsBoard
C
8:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Blizzard Entertainment fraud unauthorized credit card transactions

This company is a fraud I have checked my Visa Debit card card today and found that this company has stolen $6, 121.40 AUD 58 of $104.16 AUD transactions from my VISA credit card with details [protected] BLIZZARD ENT*ONL STORE800-592- I have conatced my bank and started a charge back with my bank. I am not a gamer and have never dealt with this fraudulent company.

Read full review of Blizzard Entertainment
Hide full review
ComplaintsBoard
N
8:16 pm EDT

Blizzard Entertainment suspending my account

April 13, 2016

I have been a customer of World of Warcraft for over 6 years now. My account was suspended last month for cheating, botting, and illegal computer use.

I have finally been able to find out what botting means and it sounds terrible. I have to assume that someone must have hacked or took over my computer. I did a security scan and there were two items that had been deleted by my security program – Kaspersky. I had my computer people come to my house and did a check on my computer. They did locate a virus and removed it.

I have sent many tickets to their support team and each time I have been told that there is nothing more that they will do about it and my case will not be reviewed again. The suspension will stand. I am just sick that this has happened to me and feel like I haven’t been given a chance. If I hit a wrong button or something like that, then it was in error.

I was sent a “Valued Customer” survey to complete. I listed everything again and that I think that someone else should look at my account. I just received an email from the hack team and they will do nothing more also.

I am being so persisted about this is because I really feel that injustice has been done. I will not give up on this as I have done nothing wrong, and if I did do something, it was totaling in error.

I know your company deals with a lot of younger generations. But I not in that category, I’m retired and am 68 years old and was brought up old school i.e. tell the truth, be polite, etc. I love playing wow and wish with all my heart that someone would be so kind to help me out. Aren’t we supposed to be innocent until proven guilty?

I would like to find someone that will listen to me. I’m SO glad that I’m such a “valued customer”. I have auto pay on my account and have already pre purchased the new version coming out later this year. I would hate to see how WOW treats other valued accounts?. Please give me a break and let me have my account back.

I have sent numerous emails to whomever I can. And also wrote a letter to the CEO, I believe. If no response, I already have my letter drafted to send to the Better Business Bureau.

From: ladihunter

Read full review of Blizzard Entertainment and 1 comment
Hide full review
1 comment
Add a comment
M
M
Maria Palacios
, US
Mar 19, 2019 2:26 am EDT

ASK THEM TO REVIEW THE IP's and System information that the hacks were discovered on... because im sure they can trace that

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Blizzard Entertainment customer service

Website

www.blizzard.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Blizzard Entertainment?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Blizzard Entertainment Customer Service. Initial Blizzard Entertainment complaints should be directed to their team directly. You can find contact details for Blizzard Entertainment above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Blizzard Entertainment. Discuss the issues you have had with Blizzard Entertainment and work with their customer service team to find a resolution.