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2.0 12 Reviews

BlindsParts.com Complaints Summary

3 Resolved
9 Unresolved
Our verdict: When using services from BlindsParts.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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BlindsParts.com reviews & complaints 12

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Newest BlindsParts.com reviews & complaints

ComplaintsBoard
R
3:34 pm EDT

BlindsParts.com horrible customer service

I emailed them to get a quote for a part.
I exchanged emails with "Dave M".
In my 2nd email, I asked for approximate turnaround time and shipping costs.
Reasonable request, right?
"Dave's" reply:

"Please do not contact us anymore. We have work to do".

Wow. Unbelievable.

While taking to social media (and posting negative reviews like this), I came across a gem of a reply (to rjf9462's comment in https://www.youtube.com/watch?v=jkWIn52nMGs&t=2s)

I _was_ considering that maybe "Dave" was having a really bad day today.

But apparently 2 years ago too.

Probably his whole life

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1:08 pm EDT
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BlindsParts.com product non-delivery

We ordered a part for our blinds on 8/30/18. After the order, the blindsparts.com requested we send a check. The check was cashed on 9/5/18. Multiple calls and emails have been summarily ignored. After 8 weeks there have still been no delivery of the product. Horrific business practice - we would ask for our money back if they would return our correspondence.

We have filed a complaint with the BBB.

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10:01 am EST
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BlindsParts.com customer nonservice

After many phone calls to order replacement shutter magnets, (their voicemail box is ALWAYS full!) I finally got through to someone who sounded like they just rolled out of bed. I thought it was quite strange that they do not accept credit cards, now I know why, because they do not ship products! After many unanswered calls and emails, we finally got one bag of magnets with no paperwork to indicate the other 5 were backordered. Spent another two weeks trying to get in touch with these [censor] who will not return phone calls or emails. Finally my boss got through to them somehow and they promised him they would refund the balance. Now the phone returns a fax signal or a busy signal, still no email responses. We ordered this item on 11/13; were told it would take 3 to 5 days after receiving payment and then received one of 5 items, almost a month later. They have promised a refund, however, I doubt we will ever get it, so we are planning to sue them in small claims court in Texas.

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Is BlindsParts.com legit?

Our verdict: Complaints Board's thorough examination reveals BlindsParts.com as a legitimate entity with notable strengths. Despite a 25% resolution rate on customer complaints, which invites a closer look, BlindsParts.com stands out for its commitment to quality and security. Clients considering BlindsParts.com should delve into its customer service record to gauge compatibility with their expectations.

BlindsParts.com earns 94% level of Trustworthiness

Perfect Trust Endorsement: BlindsParts.com achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Blindsparts.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with BlindsParts.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 25% of 0 complaints were resolved.
  • Blindsparts.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
  • We detected that blindsparts.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • BlindsParts.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to BlindsParts.com has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
T
1:02 pm EDT

BlindsParts.com non delivery, non response

I have ordered simple replacement clips for my valance. They ask for the payment upfront in the form of the check only. They cash the check and than good luck in getting your item. On very rare occasions you catch the guy mistakenly answering the phone, he has no idea what is going on with your order, promising to investigate, and that is the end of it. No other contact or info on your order is provided. The link to check the status of your order is a bogus, garbage "error" page. Beware of ordering anything through this company, period.

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9:08 am EDT

BlindsParts.com customer service

They sent me a link to check on the status of my order which when you click on it you get an error page. If you call you get a recording and you can't leave a message. I emailed them twice and still no status on my order. I have customers to answer to and I need to know when these parts will be shipped and what the tracking info is, etc. Will not do business with them again.

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J
3:37 am EDT

BlindsParts.com where is my order?

I have made my order about a month ago and purchased something from BlindsParts website. These guys took my money and never shipped me anything! They did not send me a payment confirmation and there was also no tracking number! They actually stole my money and run! Terrible company to deal with! And the worst part is that these scammers do not reply and there is no way to reach them! An absolute scam!

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A
Adrian Martinez
, US
May 23, 2017 11:19 am EDT

were is my order #340372. it been long enough plus you got paid.

ComplaintsBoard
R
12:46 pm EST

BlindsParts.com mail order parts

Ordered two parts for broken miniblind on 7/21/15. Order acknowledged, but then an e-mail every month saying parts were on back order. Finally in November they offered to cancel the order, which I requested. Since then no answer to any attempts to contact them, and no refund.
I believe this is a scam site which unfortunately is a rip off of the real site (Blindparts.com) they added an "s" to become Blindsparts.com and simply take money but send nothing. BUYER BEWARE

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R
11:19 am EST

BlindsParts.com not responding to my questions

On Jan 4, 2016 I placed on order just for some valance clips for a total of 14.01. As of today 2/26/2016 I still have not received this simple order. I have tried to call and all I get is a message saying, "this mailbox is not set up". I've e-mail them a few times and NO response.

I tried to track the order and when I put in information it nothing comes up and I can't use the order #.

I would never order through this company again and would strongly discourage anyone from placing an order.

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VoiVittu
, US
Jul 13, 2016 1:45 pm EDT
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similar issue as above, I ordered the wrong parts In February, but using their return procedures was able to return them with no problem. They acknowledged receiving the return, and intimated that they would issue a credit it is now July and they have not responded to any of my subsequent (5) emails inquiring about the credit. It also appears that I have made a mistake by ordering the correct parts only to have the estimated shipment date pushed back 4 times to date..!

ComplaintsBoard
B
8:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

BlindsParts.com poor customer service

Ordered traverse rod replacement cord on August 11, 2014; notified item was back-ordered. Then no other communication until I finally found their deeply buried phone number on their website and phoned them on October 2. Robert expressed surprise at the length of time that had elapsed since the order was placed and said he would get back to me about it. Never heard another word and pretty much resigned myself that I would have to find another type of cord for the elderly lady's drapes that I'm trying to fix. Lo and Behold - the package arrived yesterday October 18! But there were no instructions included - so I'll have to go hunting around for a set of instructions.
I hope that my traverse rod cords do not break - I will not do business with this firm again, and I intend to relate my experience to the associate at Home Depot who directed me to this company. Perhaps they feel that they have a captive audience - but there are always alternatives.

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Marilyn Reid
, US
Dec 21, 2017 12:11 pm EST
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Poor customer service on Mr. Juan's part...Received the wrong vertical valance return end caps (04) back on November 16th ...when I ordered end caps (55) back between August and September I called him when I received the wrong part and he apologized said that he would send me the part (55) as soon as possible and to hold on the caps (04) until I receive the (55) end caps...Have not heard or received the end caps (55) as of yet and Mr. Juan is not answering my calls. Been calling all week long - no answer...Very Very DISAPPOINTED...I had guest over the Thanksgiving holiday and it was embarrassing to show the absence of the blind valance and will have guest over for the Christmas holiday and STILL NO END CAPS...I NEED THE RIGHT VERTICAL RETURN VALANCE CAPS (55)...M.Reid...Philadelphia, PA order #345825...215.683.5055..can someone get back to me please...
Thank you...

ComplaintsBoard
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1:05 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

BlindsParts.com no customer service, no phone

Among the worst Internet shopping site you can find. They imply that they have inventory but it is not clear that they do.
They never answer the phone and essentially never answer email with a response from a human being.
Their delivery times are ridiculous.
Their "Customer Service" seems to be non-existent.

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ordinary_fellow
Owosso, US
Mar 17, 2011 11:41 pm EDT

in october 2010 they processed my order - said there had 460 of 'em in stock. by march they never sent anything. if you make an online inquiry, invariably the automated reply says it will ship next week.

after i cancelled (march 2011) they refuse to send me a refund. ordinary thieves in my opinion

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Shtellman
, US
Feb 03, 2011 5:10 pm EST

Ordered parts from site September 6, 2010. No parts and no refund to date. They turn off their phones when it suits them though the recording says 9-5MST Mon-Fri. Have been hung up on when asked for boss.

ComplaintsBoard
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5:39 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

BlindsParts.com sent wrong item, won't refund money!

Blindsparts.com has terrible customer service and won't refund your money if they send the wrong item.

I ordered several different sizes of BLACK blind cords from blindsparts.com. I received medium gray cords, instead. I sent an email to blindsparts.com and they never responded. So, I called them on the phone. Some guy named Albert answered the phone. I explained my problem to him and he said "uhhh yeah they don't make that cord in black anymore - it costs too much to dye it!" I said "well you're selling black cord on your website and that's what I needed. Gray cord won't do". Albert replied "well you can dye it yourself, you know" (I'm not making this up) I said "I think I would just rather get a refund." He responded "we can't refund that." I said "well this isn't what I ordered and this won't do me any good." Albert replied "sorry".

Blindsparts.com has got to be the lamest, dumbest and most inaccurate website on the internet. Blindsparts.com will send you different products than you order and then refuse to refund you the money! If it was up to me, I would go somewhere other than blindsparts.com. I now have to file a Paypal dispute just to get my money back.

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realistic.one
Barstow, US
Nov 18, 2011 2:30 am EST

I've purchased from this "company" before too. I had the same kind of experience. From what I read here, it would do no good to tell of my experience because they will spend hours and hours trying to convince you that they are professional, have a one of a kind company, have terrific ratings... blah blah. They should spend more time treating customers good and less time covering their butts.

Blind Tech
Blind Tech
Tucson, US
Jan 28, 2011 1:04 am EST

The color is called Raw Umber. One of our industry's blacks, the color Dark Black will fade too the raw umber color in about month. It is not gray, i have it in my hand with a piece of gray cord to compare. But even then the color only shows when cord is bunch together compared to a single piece, that will barely show the color. Of course there are many blacks, Grays, even Whites for any given product or industry. Our Custom products hang in windows with direct sunlight. We will correct the site to reflect the exact black we have for those who may be expecting a Dark Black. Our industry avoids, dark greens, dark blues unless used in different treatments other than ones hanging with no protection from sun. Our industry also has many names for variations like "Linen Whisper" then the same color is another name from another company, so we avoid them and use primary color names to avoid confusing consumers. He did receive black/Raw Umber. I think his wild claims that we would be the worst company on the WORLD WIDE WEB is a little over the top when all our legitimate rating systems that he he didn't use does not support that claim, so credibility & severity of this complaint is up for debate.

Blind Tech
Blind Tech
Tucson, US
Jan 26, 2011 9:10 pm EST

Sorry for the inconvenience & confusion, We provide million dollar informational sites for free use to the public, so now they shouldn't even go there for the free stuff?
Please do not go on a quest to try and run us out of business over a human not doing his job correctly. Our recordings of our tech do have the conversation in whole, not out of context, "If you are in a jam for time, you can dye it" We are a custom industry so painting & dyeing is a normal request from our designers. Yes we saw your complaint posted in several locations for all to see an order gone bad, but that hardly represents our 11 years online. If our service was that bad you wouldn't be 1 of 3 posted online, then over again and again by the same persons wherever you can. That is consider malicious behavior for a $12.00 order. Since we are sure your time is valuable, you have spent $100s in hopes of what? We are not the makers of our industry so don't take it out on us. We can only do what they let us do, including the availability of any of these parts. Dark colors fade easily, so manufactures due to warranty issues have been eliminating them without any warning to any of us. They do this all the time every month with any of their products. We have talked to that person, who is not named Albert about how he handled the incorrect filling of your order. We are also confirming there is no black in stock, to correct the site of any incorrect information. Nobody in our industry has a real time tracking system for 5, 000 parts, that's why we have been building one for them all to use, to avoid these kind of problems. You can't find it locally without lots of trying & still may not find it. No retailer wants this kind of grief. We would have given up if we didn't perform at a 2% flaw ratio. Sorry you were part of the 2%, but still no reason to direct all this hate towards us. Please take a breath. You should also know you are contributing to what many consider a scam also. Many business may be incorrectly portrayed by these kind of emotional responses to normal problems we all have in business (Humans). This site is making money from advertising banners not really helping others make informed decisions to purchase from a business. They would take them down over time otherwise. To think it is fair that 10 years from now this is still out here is a crime itself. New management could be in charge by then or the company provides a fantastic service. They need them posted to drive traffic here to click their banners. These sites have pending litigation on any given day from what is being called slander. We don't have any problems like that, look up Civil Suits in your area, every name brand has pages, but we don't. Direct this hate at who is really making you mad, Maybe the Banks & Oil Companies who are really scamming us, we just make mistakes not destroy retirements ect. as planned to make money off you. We just can't be that important, we have a very limited market for these parts & we don't take that many orders, then they are $12.00. So you are protecting a few people from what? Your actions show you probably don't care what others may need, just hating us seems to make you happy.

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9:25 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

BlindsParts.com - horrible customer service

This company treats people with disrespect and does not value loyal return customers. Their website contains old photos - not necessarily the part you will actually receive. They claim this is a "service" to you - to receive updated parts, even if they are unlike the pictures they post. They advertise shipping time to be 3-5 days approximately. It will take...

Read full review of BlindsParts.com and 8 comments
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+1 (520) 745-1275

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www.blindsparts.com

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