Blinds.com
reviews and complaints

Recently spent over $3K on 12 motorized shades. I had an issue with the motor on one of the shades and called customer service. [edited] took the call and did absolutely nothing. I have sent her 4 emails and she finally responded to one of them 3 days late asking if it had fixed itself.

I called customer service again and this time I got [edited] who apologized for [edited] and ensured me that he would address my issue. He emailed me some links on how to fix myself which I could not do and relayed that info to him. Crickets. He hasn't bothered to contact me again after his earnest, sincere, initial commitment to fix my problem.

i spent a lot of money on these blinds and I paid for your service to have them professionally installed. At the very least, I would expect your product would hold up for 6 months.

Please contact me ASAP

Order # [protected] Order Date: September 1, 2022

My estimated Ship Date: Sept 20, 2022

Estimated Delivery Date: September 27- October 04,2022

On September 6,2022 I received an email stating a new ship date.

Ship Date: Monday, November 14, 2022

On the Blinds.com site. My order information says:

Estimated Delivery Date: November 16-21, 2022.

This is totally unacceptable.

I want a complete REFUND, $139.32

[protected]@yahoo.com

Shutters ordered June 19, 2022 and delivered first of July. Was pleased with this turnaround - but….Several trim pieces were damaged in shipping and the trim profile for one of the largest windows was wrong (Z instead of L) Replacement trim was ordered - sent wrong pieces. Needed right side - they sent left. L frame for large window was sent - but what they sent me was 20 inches too wide! I was asked to submit pictures of the frame with a tape measure showing the issue - which I did. Multiple phone calls and emails later and I’m still awaiting a trim piece and an entire frame. Customer service reps are polite but continue to blame it on the factory. Say they have no way to look at the progress of the replacement order. Also report that it should be 7-10 business days from the date the factory receives the pictures of the damaged pieces and request for replacement parts before the item ships. This has not been the case. I am starting to think this will never be resolved. I wish I had read reviews before I ordered from them a second time. Will not be using this company again.

Six blinds ordered from blinds dot com, one blind arrived with a problem, this company was informed by the installer, company sent a confirmation email that they knew it needed to replace this one blind and never followed through.

Two of the blinds do not function, it seems as though the product fails because the "fabric" is too heavy for the internal mechanism to handle it, they do not go up correctly no matter how you put it up you have to beg it to work.

A third blind completely failed all on its own. Internal cord snapped out somehow when no one was using it and the blind does not go up or stay up now. The blind was in an open position and it closed on its own. When I saw it was closed and tried to put it up I saw a cord hanging out of the top on both sides and realized it had failed on its own. That is four fails out of an order of six. That is an 80% fail rate on my order within 3 months which is so completely unacceptable its beyond disturbing. I've called, I received videos on how to remedy the ones that won't go up, useless as it made no difference. I called again, spoke with a different person who tried to tell me she wanted me to do something completely different with her on the phone with me. I did what she asked and it was exactly what was in the videos the other person sent me except she told me to redo the process of lowering, pulling out the blind at an angle, giving it a yank eight times! Nope. Still didn't work. She asked me to send her photos of the blind that had a cord pop out along with a video of the blind not going up and that she'd get back to me I sent the photos and video, nope. She never got back to me.

Now I am told my window for a refund is closed. They informed me I had one month (!) and it's been three. This most unfortunate experience has taken my money and my time and I now have broken and non-functioning blinds and could not feel more taken advantage of. I feel like a fool going with this company. I want out and I want to start over with a local company who stands by their work, but now I first have to fight this company for a refund while broken and no-functioning shades hang in my window.

I ordered in mid May, 2022. I was told the product would be received in early June. Then I was told there were delays, and it would be mid July. Now they are saying mid August. 3 months for blinds? Or maybe NEVER? No one would buy from them if they knew about this. I'm seriously concerned that this company is a total scam and financially defunct!

And guess what, I can't leave a review anywhere!

Meanwhile I keep getting emails from them for sales of 30%-40%-50% off the same products I ordered.

BEWARE! They will not refund your order after 24 hours. TOTAL SCAM!

I'm ready to start the legal process.

Blinds.com sent installer from home depot. Installed all blinds except for one in one of the bedrooms. All valances for window blinds were the wrong size. Have the wrong size valances sitting on the floor and have been waiting over 4 months to have this nonsense taken care of by blinds.com. Have called into blinds.com multiple times about this situation. When is this going to be taken care of?

I ordered a single interior shutter in February. The date for when it will be delivered keeps shifting. This company appears to be in trouble and I fear my money is lost. Every time I contact them I get the runaround. Excuses about why they are delayed in making and shipping my shutter. Then missing the promised delivery date twice.

I called after they missed the first delivery date and received a song and dance about how I cannot get a refund. We'll see about that. I am angry enough about this to go the distance. Nobody likes being misled or being taken advantage of. Some of us do something about it.

The last date I was given was nearly five months from the day I placed the order. I have given up and submitted a claim to my credit card company, explaining that I have no hope of ever receiving the goods. They can deal with them. I just want my money back so I can order a shutter from some other provider.

This company is affiliated with Home Depot. HD should be embarrassed.

My entire experience with Blinds.com has been lousy!  When placing my first order, there was not an option to customize the valance, so I just assumed (mistakenly) that the valances would be slightly longer and would have a return, as that is what I have always received when I've ordered Bali Blinds elsewhere.  When I received my order, the valances were the same size as the slats and did not even cover the entire headrail!  When I called to have someone walk me through what I missed when placing the order, the gentleman told me there was an option when I choose my valance type.  There WAS NOT an option on my end, but he said there was on his end and that I should have called to order the blinds if I wanted a "custom" valance.  How would I know that...and is that really custom?!? 

I had to place a new order and pay a couple of hundred dollars more to have my valances re-made so that they were slightly longer and had a return on each side. Additionally, I ordered 2 more blinds with a representative and again explained that I wanted longer valances and the shorter return option, which I was told was 1.5".  When I received the new blinds, they still have the same "short projection" clips, even though we specifically discussed that I would need different clips with the addition of the returns.  I have yet to receive the order with all of the re-made valances, but I fear it will be the same situation.  I feel as though no one I have talked to understands anything about blinds.  The representative I spoke with today today be to move my inside-mounted headrail out 1.5" from the sill to accommodate the returns...so my blinds would actually stick out beyond the window frame?!?

My daughter ordered the exact same Bali blinds from Lowe's. Hers automatically came with the returns and the correct valance clips. Working with Blinds.com has been SOOOO frustrating!

I ordered solar remote shades and 3 days after I placed the order the price dropped. I contacted my salesman and he informed me that the company has a 14 day price adjustment policy and that I was due a credit of approximately $200. He transferred me to associate to process the adjustment however the adjusted amount she submitted was the incorrect amount. I tried to explain to her and requested to speak to a supervisor however she refuse to transfer me or inform a supervisor I wanted a call back. She processed the adjustment for $130.00less than what I was due. I called several times after this and requesting a call back and three weeks later and I still have not received a call back or the correct amount credit back to me. This was the first time I purchase shades from this company and will not going forward. I called today and requested to speak to a supervisor again. I was placed on hold for 10 minutes and when the representative returned I was told a supervisor was not available. I told the representative, Rowan, I wanted to file a complaint and she sent me a link to submit a review. I asked if this was the same process to file a complaint and she said no. I again requested the link to file a complaint however she never sent it. I google how to file a complaint against Blinds.com to submit this complaint.

I ordered three exterior Coolaroo shade/blinds last fall. Confirmation was October 21. I received the three exterior shades. The order took multiple calls to place and was reviewed and followed up on multiple times and corrected by the sales representative.

The first issue was that the places they advised would install (for a fee) my shades, would not install them. Finally, had the shades installed. One of the three shades came with a valance, the other two did not. I contacted customer service. The call was very frustrating. Per the representative, I would need to reorder new shades. I don't need new shades. The shades have been installed.

The policy is that there is no reordering of valances. New order or nothing. Asked for a supervisor. There was none. Asked for a call back and the policy was (re) explained repeatedly. I would not knowingly order only one valance on three shades. I said I would look to social media as this was not a solution and it was remarked the file would be noted that I was advised of the policy.

We ordered our blinds for 7 windows and doors in mid-November expecting delivery in early December. After passing delivery times, I started following on the order only to be passed from service person to service person on each call. The delay being blamed on the freight carrier, and with no information being provided as to the current location of the order or an expected delivery date. I have the order number, the case number and the tracking number on the package. No one will give me the name and number of a senior manager in the organization. Now I find out Blinds.com is actually owned by Home Depot so maybe I can get someone's attention by going to HD management.

I have not received my blind, shutter. Order was placed on Sep 18th and delivery was expected on first week of November, on repeat inquiry, delivery date was changed to Dec 6th, and now it's further delayed to Dec 17 to Dec 23rd. If company is taking 4 months to make a blind, there must be terribly wrong with company or product. I appreciate if you process my order as soon as you can, I am a regular blind.com customer and had good opinion, but getting disappointed. I plan to order more blinds but want my previous orders to come through so I can proceed with further orders.
Thank you
My order # as stated above is [protected], name - Raza Iqbal, address : 32275 Phantom Dr, Rancho Palos Verdes, CA 90275

I made a large order for a new home four years ago and have already had to replace four of the blinds due to cheap plastic parts breaking in such a way that repair is impossible. Heavy springs and plastic do not pair well and are doomed to failure. How hard could it be to use metal? After the first blind failed I attempted to order a replacement, but it was no longer available and they could not match the color.

Unfortunately, I had a terrible experience using this website/company. They have what they call a "SureFit Guarantee", but they failed to deliver on this promise. Just to show how meticulous and extensive this process was, here is an overview of my personal experience with Blinds.com. I provided the following:

(1) Pictures of every window and door I needed shutters/blinds for
(2) Email correspondence between me and the design consultant
(3) Two spreadsheets detailing raw measurements. I emphasized to the design consultant that these were raw measurements and he said it was no issue and that your company takes care of adding the necessary variances based on the pictures and info received.

After the above was complete. My order was submitted and I received the blinds and shutters. Some of the blinds did not fit and all of the shutters did NOT fit.

I worked with a customer rep for a re-order and I thought everything was good to go. When I received the second delivery, all the faux wood shutters we received didn't fit EXCEPT for one. Initially, I didn't understand how only one shutter fit and the rest didn't. So, I called Blinds.com. The Blinds.com representative, reviewed the notes and said the representative who assisted me with the remake for the second order only applied extensive notes to one shutter and did not apply the same notes to any of the other shutters. Hence why only one shutter fit.

To remedy this whole situation and to avoid a third remake where the products received didn't fit, I requested the following:

(1) Someone from Blinds.com to come to our home and measure the doors/windows.
(1a) To have all faux wood shutters for doors to be the same height to include the shutters for the window panels to the left and right of the french doors.
(1b) To have a faux wood shutter measured for our kitchen window. I NEVER received a final resolution for this.
(2) Someone from Blinds.com to come out and install the new shutters after delivery is made.

After multiple emails and requests for an update in writing, they never responded. When you call Blinds.com, they always promise to fix everything verbally, but they never follow up in writing. I have saved all email correspondence and dates/times I called this company. Phone calls and email correspondence started on or about Feb 8th thru April 7th. 7 different phone calls totaling to 3.5 hours of wasted time.

Unless you want to spend hours (literally hours) trying to order or correct a blinds/shutters delivery, I highly recommend you stay away from this website. Pay the extra money and use a local company to come out and measure, deliver and install the blinds and/or shutters at your home.

Email sent to Blinds.com on April 2nd, 2021 detailing issue:

Hello Langston,

Thank you for the email. I apologize for the delayed response. It has taken me a while to gather everything you and other Blinds.com representatives have requested in sufficient detail.

Everything concerning the first order (Reference Order No. 9600781; details attached) of shutters/blinds can be found at the following link:

https://drive.google.com/drive/folders/1wJXhVXiQKfnQ3ttJd04Dk39aNzBWUuB9?usp=sharing

The above link contains the following:

(1) Pictures of every window and door I needed shutters/blinds for
(2) All email correspondence between me and the design consultant
(3) Two spreadsheets detailing raw measurements. I emphasized to the design consultant that these were raw measurements and he said it was no issue and that your company takes care of adding the necessary variances based on the pictures and info received.

For the 2nd round (Reference Order No. 9711055; details attached), all the faux wood shutters we received didn't fit EXCEPT for Window Name: French DL. All shutters received were the dimensions listed on the attached pdf. Initially, I didn't understand how only one shutter fit and the rest didn't. So, I called Blinds.com. The representative said that the notes for Window Name: French DL were different and more detailed than the notes for any of the other shutters. She said that it looked like the representative who assisted me with the remake for this order only applied extensive notes to Window Name: French DL and did not apply the same notes to any of the other shutters. Hence why only one shutter fit.

To remedy this whole situation and avoid a remake where the products received don't fit, I am requesting the following:

(1) Someone from Blinds.com to come to our home and measure the doors/windows.
(1a) To have all faux wood shutters for doors to be the same height to include the shutters for the window panels to the left and right of the french doors.
(1b) To have a faux wood shutter measured for our kitchen window. I NEVER received a final resolution for this.
(2) Someone from Blinds.com to come out and install the new shutters after delivery is made.

If you need anything else, please let me know.

Thanks,
Michelle Corley

I didn't order. Just spent some time looking at the site for possible purchase. Thank goodness I did. Just a suggestion: Read everything before you order. They warn you about everything. I don't know about their return policy but it sounds shady.

First off, notice that the shades (cellular in particular) are shown in pictures (lovely, eh?) INSIDE hung in those windows. Those up/down ones require a 2" deep window well or you have to hang them outside mount which will look like a bed sheet hung up, except that that "bedsheet" will cost $200. Those rails are 2" thick apparently. But I can't say for sure. Because they don't tell you.

You are never shown a picture of the mounting hardware. That's where I cancelled the whole idea. How in the world do I know how those brackets (whatever they are) will fit in my window recess? So...I'm gonna order $1200 of shades only to find out I cant hang them short of tearing off and remodeling my entire window mouldings?

Then there is the business about what they will actually cut for width. Read that. What? "...up to 1 1/2 inches variation." What? I kid you not. Read that part. Inside mount they'll chop off up to 3/8 inch? What? What if your window glass comes right to the wall? Peek-a-boo.

Bottom line, for honeycomb shades and probably some blinds, you better have a 2" deep recess on that window and be prepared for a hassle you'll never forget, or be forced to order some hideous outside mounted thing not worth $30 if you don't think it through first.

I spent $500.00 on window shades. One was not made properly. I spent 2 hours on hold earlier this am, only to be disconnected. As I write, I have been on hold listening to music for 35 minutes now. I left my phone number 3 1/2 hours ago for a return call. This is POOR customer service. No one has all day to wait on hold for a customer service rep. A company is only as good as their customer service department, and BLINDS.COM is awful! Considering sending all blinds back, and doing business elsewhere! Not worth the time!

I was a supplier of blinds to American Blind and Wallpaper Factory. They owe me a lot of $$$$ for orders that were shipped to their customers and then I didn't get paid. There have been several postings about this. I have done some research and this is what I have found. The guy that owned American Blinds is Jon Bauer who heads up a multi-billion dollar hedge fund called contrarian capital. He was also American Blinds "secure lender". I am told that over the years his company took out millions and millions of dollars out of American Blinds. He bled them dry and then decided to pull the plug on the operation and stiffing American Blinds vendors for millions of millions of dollars. Without any notice he partners Jay Steinfeld, who owns Blinds.com which is one of American's largest competitors. Jay buys the "assets" of American Blinds leaving the company with all this unpaid debt. Jay Stienfeld, the President of Blinds.com posts the following post on a window covering blog. Of course he doesn't idnetify that he is the president of Blinds.com. Jay, maybe you can tell all of us vendors what happened to all the money american blinds made. where did all the money go? Customers paid for orders upfront, we shipped orders and then American didn't pay us the money. How can that be? How do you and John Bauer think that you can just do this backroom deal in the middle of the night, close up shop and walk away from millions of dollars of $$$ owed to American Blinds creditors. Do either you or John bauer have a consious about all of the jobs that have been lost at American Blinds? How about all the families of the employees that lost their jobs at American? You both should be ashamed of yourselfs.

Starting November 2008, I enrolled in your gas program, after submitting $300.00 in gas receipts as per your request, dated 11-24-08, I have not received any vouchers in the amount of $25.00 increments for the following months of January, February, March. I have submited the $5.00 and sent the coupons in the US Mail each month, however there has been no response from your program. Still waiting.