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2.6 68 Reviews

Blair.com Complaints Summary

28 Resolved
40 Unresolved
Our verdict: Dealing with Blair.com, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Blair.com reviews & complaints 68

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8:43 pm EST
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Blair.com unreliable company - rip off

I ordered Christmas gifts on December 2nd. Whenever I tried to call them, I got a "were too busy message - call back" I tried e-mailing. No answer. Finally I e-mailed that I wanted the order cancelled. After that I received an e-mail stating it would be shipped the first week of January - which was totally unacceptable. (Another order I placed later, that I didn't even need for Christmas was shipped in a few days.) Now, after I once again said I wanted the original order cancelled, I receive a notice that it is now shipped. Either they hire people who can't read and obviously can't write (since they refused to answer my e-mails) and can't even answer the phone.
I have ordered several things in the past - but NEVER AGAIN!
I am now waiting to see if it shows up in the mail. I don't really know what to do, because as stupid as they apparently are- I would probably never get a credit on my account and I would have to pay shipping to send it back. WHEN THIS COMPANY GOES OUT OF BUSINESS I WILL CELEBRATE!

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Ida Shobe
Saint Petersburg, US
Aug 05, 2014 2:25 pm EDT

Blair customer service is the worst I have encountered with a catalog company. I will never order from them again, or recommend them to friends.

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3:52 pm EST
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Blair.com customer service matches quality

Both very poor.

Order took over two weeks before it was even shipped. Quality of shirt and shoes was awful. Shirt has collar that felt like paper. Shoes were incorrectly sized and nowhere close to fitting. And when I called Customer Service I got a recorded message telling me they were too busy to take my call. Then just got disconnected. No "please leave a message." Just "Goodbye, " click. This went on for hours on several occasions. My prediction is that if they keep selling shoddy merchandise, pretty soon they won't be too busy. They won't have any customers.

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FraudInvest
Columbus, US
Feb 22, 2009 3:02 am EST

I ordered a shirt for my husband and it arrived fine and was of nice quality. Some people will just ### about anything. It is a cheap item, what do you expect.

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Mrs. Joseph Troutner
EDGEWATER, US
Feb 05, 2009 9:36 pm EST

I TOO ORDERED MDSE INDEC.'08. I RECEIVED THE MDSE. BUT HAD TO RETURN 2 SHIRTS FOR A DIFFERENT SIZE. I RETURNED IT DEC., 12, 08. I HAVE NOT RECEIVED MY REPLACEMENT ORDER, ALTHOUGH THEY TELL ME IT WAS RECEIVED BY THEM. I WANT MY MDSE OR REFUND IMMEDIATELY!.

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nancy wood
WALNUT COVE, US
Jan 23, 2009 5:15 pm EST

In November I sent an order to blair.I included a check for the full amount $117.74. I recieved the order it was all incorrect. Ireturned the mdse. They sent me a check for $17.00 which was the differance between what I ordered, and the mdse they shipped. When I called about the order they shipped the order over, STILL INCORRECT but this time they charged it on my credit card, Now the credit card is billing my. I have arready paid with the check they have never refunded. To make a long story short I have been charged almost $200.00 dollars for mdse priced $less then $100.00 I have paid shipping twice, Made five phone calls and still as of Jan.24th we are still no further along then we were on the first call. you cannot depend on anything they tell you

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3:46 pm EST
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Blair.com shipping delays/phone problems

We received a mailer for cash giveaway by this company. We are returning customers of this company so we placed order through the mail. We checked our account online and determined that the order was received on 12/01/2008. We began calling on 12/11/2008 to check on when the shipment would take place on the order. We were told that the order had been sent to the shipping dept. We checked the progress of the order online and the comment "in process" as the only comment. We again called the company on 12/15/2008 and received an automated message that said that due to the number of phone calls they were unable to take my call at that time and to call back later (Probably all the rest of the poor folks who won't be getting their planned Christmas gifts). This went on for 3 days. Finally I went online and got one of their regular business phone numbers and my call was answered immediately. I was told the order was in the shipping dept. and there would be no way to track it because of the 1000's of orders they had received. I was also told they would not be able to guarantee Christmas delivery. Get REAL! The shipment is sitting in the shipping dept. for over a week and they don't know when they will be able to get it sent out! To your CEO - in a time when companies are going under you would do well to invest your money into modern technology and more people to get you through your busiest times. Bad service + Bad Attitude = Blair Company going under!

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7:14 pm EDT

Blair.com bad business when shipping & giving refunds to long standing customers

I am informing you that blair is overcharging people on orders for shipping, backorders, and returns.
I placed an order where 2 reg. Priced t-shirts that were $12.99 each. They sent me one & said the other was on back order. I also had a full order & they were to send the *original* w/free shipping. A week later the second t-shirt arrived at the reg. Price, plus eeightly one cents shipping charge.

So I stopped buying for awhile—about a year and a half.

Foolishly, in june of this year, I ordered a dress on sale for $14.99 & it was just a reg. Order of two items... I was going back slowly on purchasing from blair.

The dress sent looked like potato sack on me... Down to the floor on a mid-calf item & I am five foot-6".

So I spent shipping coming & going on said $14.99 dress & what do I get? An $8.00 check & the "missing (to me of a refund) $6.99" was for what they call a smart label deduction. Never wore it other than to try it on. This is absolutely absurd & I wish someone would stop them from doing this.

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Janet Jenkins
Newton, US
Jul 25, 2009 8:44 pm EDT

I just discovered a charge on my bank account for $14.95 which I never authorized. I have made clothing purchases from Blair but everything had been paid for. I would like this amount to be refunded immediately. Apparently I am not the only person who has had this happen to them. Please tell me how to stop this scam. I am outraged at this and will probably never make any more purchases from Blair.

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niki1
Staten Island, US
Mar 13, 2014 11:20 am EDT
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I put in a order a few days ago for blair.com through Paypal, used a coupon, received a confirmation on the web page then never received confirmation to my email address.Called blair.com and told my order never went through.Too bad, I ordered from them before but then my order did not go through on their end.This is unacceptable! Wow, so many complaints about orders not going through and I was so sure mine was a fluke.

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sonnenschein
, US
Aug 25, 2016 7:25 am EDT

Ordered two pair of pants for Christmas Gift. Apparently, I checked a box joining Blair Rewards. Just noticed they charged me $1.95 for membership fee, and $14.94 for monthly charges. Clearly misleading and fraudulent. For refund do the folowing: call number from credit card, insist on full refund, get transferred to manager, insist on full refund. This worked for me. Never have I seen such a slick scam. Shame on you, Blair!

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jaweed ahmed
Los Angeles, US
Aug 17, 2016 3:08 am EDT
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My order has been placed on 21 December 2009 to the Blair company for clothes, since 10 days they dint send any confirmation order nor they are picking telephone calls. when I checked this company background, they were cheating people and supplying all dirty material. Pleased be advised to all customer to be aware from this company.

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Simcike
, US
Feb 12, 2012 2:33 pm EST

I ordered two sweaters from Blair in November 2010. I returned one because it was defective (falling apart) December 2010. I asked them to replace it. April 2011 I returned both of them because they were both defective. I have called five times and was told by all that I got my refund for both. I got the refund for only one! I called 5/2/2011 and asked for the supervisor only to be told by her that I got my refund for both of my sweaters. The sweaters cost 19.99 a piece and I was only refunded $8.50 & $11.49. Which is a total of $19.99. I should have gotten $39.98. Why can't they do the math? I told them to take my name off their mailing list as I will not be ordering anything from them ever again! I will be filing a complaint with the Better Business Bureau.

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DBowman
Seattle, US
Aug 16, 2011 3:27 am EDT

Blair clothing has been charging 14.95 for over a year on my credit card statement

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kkust
, US
Jun 28, 2009 1:31 pm EDT

I'm am being charged $14.95 per month for some reward program that I don't want.

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Pat Gay
Thonotosassa, US
Feb 26, 2009 12:08 pm EST

I did not knowingly sign up for the Blair Rewards and would appreciate it if you would tell me how to unsubscribe.

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kirkland
, US
May 05, 2009 1:27 am EDT

Blair has now decided to charge me $14.95 for a mythical "rewards" program which I never signed up for and have never received anything for. Now they're charging me an extra $15.00 a month as a "late fee" because I refuse to pay them $14.95 a month for something I didn't want or ask for in the first place. These crooks need to be exposed, publicised and put out of business. I called and cancelled the "program" and was given a "confirmation" number but apparently that's all part of the scam.

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Gardnerville Tim
Gardnerville, US
Jul 28, 2009 4:15 pm EDT

I received a Christmas Gift and asked if my debit card could be used. I just found out that "Blair" has been charging my account $14.95 since then. I would like this charge removed and a refund as this account was never asked for...
Tim

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8:16 am EDT
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Blair.com - not getting order and getting things I didn't order

Took almost a year to get the correct champagne earring, and I wasn't given any credit for all the aggravation. Recently I didn't receive set ordered but they followed up with the next item which I didn't want or like. Then it took 3 weeks and 2 phone calls to get the return label. I was billed the item along with a late charge which customer service said...

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3:54 am EDT
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Blair.com scam

I can't believe I fell for this twice! Yes, I wanted a discount off my next order. I truly believed it was through blair's website. Once again, I get the dollar + charge on my bank account but the 2nd time, I got the $14.95 hit.

This was just on tv recently. The "savings" scam programs were claiming that the consumer is totally redirected to another site and all your personal info has to be re-inputted and you go through a long series of questions. Wrong! I sure didn't go through that to get scammed. It was quite easy; as simple as saying yes, I want a discount.

So blair and any other company that allows these scam popups - no more business from me.

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RyeSnake
, US
May 19, 2019 6:11 pm EDT
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I to am getting fed-ex email from the same outfit. Whats more surprising is that after all these complaints, there is NOTHING being done what-so-ever. blair@e.blair.com Again there is nothing being done and this is a waste of time. Guess this site was created to vent

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John218
, US
Oct 01, 2018 6:32 am EDT
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I guess companies no longer care what kind of garbage they send to your e-mail. After reporting blair@e.com to Microsoft, to Hotmail, Outlook mail, unsubscribed many times and followed direction on how to rid ourselves of this obscene e-mail coming to both our junk mail and to our regular e-mail under the name of other companies, but really from this company blair@e.com still keeps coming. Yes we did block this but it always comes from another company listed first, then blair@e.com. My next step is to report this to the Attorney General Office and perhaps the FTC to see who else I can report this to. This all started when we "looked into the catalog section" of Blair company to see what they had in their catalog. we never attempted to order anything, nor did we order. Our e-mail is only used for e-mail back and forth to family, and we hardly ever go into tons of searching all over websites. This is a shame it is a struggle to rid yourself of filth coming into our e-mail. We have never heard or seen such filthy language and suggestions of what people want to do to you and photos to top it off. What has this world come to?

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John218
, US
Sep 02, 2018 8:15 am EDT
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I see I am not the only one having problems with Blair. We are receiving obscene e-mail, graphic, suggestive, gross e-mail from blair@e.blair.com. We have contacted Microsoft, Outlook and Hotmail to stop this. We are still getting this, we also have written to the security systems we have, which we have 2. We never ordered from this company, but did look on line at products they had. Some of the products were affiliated with "hsn.com". Who would think there would be a problem from "hsn"? How do I stop this mail from coming into our e-mail? We are afraid to open any of the mail up and "unsubscribe" for fear of what we would see and invite more of the same. September 2, 2018.

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Reviewer33369
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Nov 13, 2015 11:36 am EST

Unapproved charges on credit cards!

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What r u looking for by display name
Rochester, US
May 06, 2014 12:18 pm EDT

I think that Blair's return dept SUCKS you wait forever to get a return done and then it also takes forever. To TALK to someone! This will be my LAST order. I'm sick of the bullsh t. Thank you Christine Moore. Rochester NY! 14626
I'm still waiting for my exchange to come! It should take no longer than a week!

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James C. Moore
,
Nov 23, 2008 3:28 pm EST

On 9-30-08, I ordered on line the Heather Knit Twinset, order # [protected] for 19.99. On 10-10-08 I returned it. I asked for the money to be kept with Blair for future purchases. Instead it was returnd and the credit appeared on my American Express account. I followed your instructions regarding return mail and had no problem. I used the code YVK for free shipping. On 9-30-08, a charge of 7.99 appeared on my American Express statement. Will you please credit my account. Thank you, Jame C. Moore

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James C. Moore
,
Nov 23, 2008 3:07 pm EST

My account is #[protected]. On 9/30/08, I ordered on line knit twinset for 19.99, order #[protected]. I returned it on 10/10/08. I wanted that amount left with Blair for future purchases. However, they credited instead to my American Express account. I use the YVK for free delivery. In returning the item, I followd your instructions and had no problem. On 10/30/08, a charge of $7.99 appeard on my American Express account for shipping. Is this the usual procedure, in view of fact that shipping is feee?

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George Zhao
,
Nov 03, 2008 11:36 am EST

I got scammed as well by Blair.com. Such unethical company should not get any business from anybody.

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Judith Snyder
,
Jul 27, 2008 8:02 am EDT

It took me almost a year to get the correct Champgne pierced earrings.
Than I was a fool to order the Saphiare set. It never came but I was billed. Then you have spend time to get thru the menu phone line and then you have to wait at least 10 minutes more to talk to someone that is never sure how to handle the problem. Then to top it off I received the necklace that I didn't order and it took me 2 more calls just to get a return label. And now I am billed to the necklace which I called the number on the bill and advised I was returning the item and I requested my credit now for the bill and the late charge. Since Customer Service claimed they could not notify the credit department of the pending return. I worked for Customer Service for a furniture manufacturing company and if I would have treated customers like this I would have been fired. I think you customer service department needs to have better training and You should not have to wait on hold for more than 3-4 minutes without being offered a call back in a timely manner.
I want to be removed from all your mailing materials.
customer # 717 346 130B.

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10:07 am EDT
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Blair.com charges to credit card

Avoid dealing with this company! In april, I ordered over $100 of merchandise and had to return $65 dollars worth due to poor fit/quality. This was purchased with free shipping. On may 7, blair charged return shipping (Their competitor didn't) , but did not credit my charge card for the returned merchandise! End result, I have a bill on my credit card for $65 for merchandise I returned. Blair has not responded to my written request for a credit.

The day after I requested the easy saver be canceled, blair charged my credit card and will not remove it.

This company needs to be removed from the internet as a vendor.

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Jydubb
Port Orchard, US
Oct 22, 2023 9:52 pm EDT

I will never order from Blair.com again !

And I will tell my friends not too. I want an address to send my

item back to them, and cannot find there address.

I will NEVER EVER ORDER from them again.

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Shirley Morris
BEAVER, US
Dec 25, 2022 8:39 am EST

I ordered 2 sweaters on the 8th of Dec and I have not received either of them.

the order number is [protected], I should have receiver this order by now.

please look into this problem for me thanks

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Sharon Whetstone
, US
Nov 08, 2022 5:38 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Order no. [protected]

Customer no [protected]

I have waited several days for top thinking it would be coming but ow have some concern.

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nora gaiser
Philadelphia, Pa, US
Nov 06, 2022 12:48 am EDT

my name is Nora Gaiser cust# [protected] i order this some time ago and still have not yet recieved this one item. I am getting sick of this I want a REFUND OF THIS I DO NOT WANT IT THIS CK 101 PROCESSED AND CLEAR THIS WAS BACKORDER JUST MAIL ME A CHECK TO:

NORA GAISER

3604 W EARLHAM STREET

PHILADELPHIA, PA 19129

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Jerry Kalogeratos
Pine Island, US
Oct 10, 2022 8:45 pm EDT
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my customer # is DN 403320

course code 1CWXLT ?02

promo code B1523

on your email my customer # is [protected]

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Russell Montminy
, US
Nov 03, 2019 2:26 pm EST

Please do not send me adds on short sleeve shirts. I am 91 always cold and wear nothing but long sleeve banded bottom shirts.

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john berndt
, US
Mar 16, 2019 4:49 pm EDT

On 3/8/2019 I receive an email on order #[protected] that you are in the process filling my order soon for size 11 black new balance shoes. I ordered a size 11 1/2 size new balance. You need to change the size to 11 1/2 . other wise i will have to return them.Item #uv2 607010 .
thanks john;

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john berndt
, US
Mar 10, 2019 2:36 pm EDT

I cannot wear a size 11 shoe, it must be a size11 1/2 shoe

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Nancy Marini
, US
Feb 26, 2019 1:36 am EST
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How does Blair justify charging an extra $8.99 U.S. delivery fee on top of the standard shipping fees?
This seems illegal!
So very doubtful I will be ordering any longer.

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Mary
,
Jun 24, 2008 12:51 pm EDT

I ordered a jacket from Blair.com. Apparently somewhere in their website is an agreement to sign up for Easy Saver for $1.95 a month charged to my credit card. I am still trying to get this charge removed after two phone calls. The woman I spoke with was very rude. What a scam.

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6:57 am EDT
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Blair.com outrageous interest

It takes 19 days for blair clothing to post a payment on your account therefore they charge a late fee. Big ripoff. I sent payment in which was due on 19th of month on the 14th. It took until the 28th of the month to be posted. This is the third time this has happened. All of my other bills are received and posted no later than 6 days. I tried to contact customer service to no avail. I have tried several times and keep getting referred to city bank who puts you on hold for an eternity. I felt the best thing to do was to pay it off and tear up card.

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