BlackBerry 8520 / harassment and refusing to comply with the warranty procedure
I bought a BlackBerry Phone (8520 curve) on October 3rd, Activated it for the first time on Oct 6th and the phone got DEAD on Oct 7th. I went to the store from where I bought the BlackBerry on Oct 8th. They told me that they will have to send the handset to the BlackBerry Service Center, and the process will work faster if I go there myself. I went to the Blackberry Service Center the same day (Oct 8th) at Lajpat Nagar. They gave me a DOA (Dead on Arrival) certificate and told me that I can show this to the dealer and he can replace it. They said that I would need to have the box and if I dont have it then I will have to check with the dealer as to how he can replace it.
Incidentally, I had thrown away the box after activating the phone as I thought that I would not need it any more.
I went back to the shop / dealer the same day (Orange Cellular SHoppe, 134 A, Taimoor Nagar, New Friends Colony, New Delhi – 110025, #[protected]) and the shop keeper refused to replace it without the box. He said that they cant do anything about it. I have gone through the BlackBerry Warranty on the Blackberry Site and it does not mention anywhere the requirement of a box to replace the phone.
I have purchased a Black Berry 8520 ( IMEI no- [protected] ) on 25 may 2011 from Mobile Store Ahmedabad Gujrat (India). And after using couple of weeks i found it was hanging frequently, then i handed over to Black berry service centre & they’ve just updated the software, but the problem was remain same & the same thing is repeated four times & every time they just update the software & said your problem is resolved but my problem is remains same. So just in 2 months my phone is serviced four times. Now i am fad-up with the black berry services.
So, i send them a request for replacement of handset but they didn’t reply.
I am being unnecessarily harassed by the shopkeeper. At the time of purchase, the shopkeeper never mentioned about keeping the box with me in case of anything going wrong with the phone, for a replacement. I want to take this up with the right authority and file a case against the shopkeeper for harassment and refusing to comply with the warranty procedure.
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