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1.1 159 Reviews

Black Arrow Express Complaints Summary

3 Resolved
156 Unresolved
Our verdict: If considering services from Black Arrow Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Black Arrow Express reviews & complaints 159

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G
7:47 pm EST

Black Arrow Express my parcel is taking too much time to deliver since the black arrow dagupan received it already 4 days ago.

I'm Gildalyn Molina from Dagupan City Pangasinan. I made an order in shopee. Upon checking my parcel it was delivered and received by Black Arrow Dagupan January 21 (Monday), it's been 4days since they received it and until now they didn't deliver it to me. I'm just being curios why it takes that long. I hope that you can help me about my concern because I really need the item i ordered. Thank you so much and have a blessed day ahead!

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9:17 pm EST

Black Arrow Express miscommunication

First attempt rider Christian agreed to rediver at 4pm the following day as I was still in Manila. 2nd attempt the rider Nino said my orders will be cancelled as I was not home which was just 1040am, which I did not agree on. I got furious as I thought it was clear that Chrustian agreed to redeliver at 4p the following day. I understand you are delivering a lot of items but all Im asking is consideration to get payment at 4pm since I was on my way home. Or anytime Sat.. but rider refused.

This is miscommunication and you cant consider this difficult situation.

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4:04 am EST

Black Arrow Express rider kevin angelo santos

My order from shopee (with tracking no. Bex0709444400290 and bex2924159490246) was supossed to arrived today, yet this retarded imbecile driver named kevin angelo santos who was supposed to deliver my items marked us as "consignee not available" even though I was home all day. No texts or calls to notify us about the order.

Tried messaging the # who sent me a confirmation message yet no updates.

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8:11 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Black Arrow Express no delivery

Ordered a Nerf Gun For my son at xmas, black arrow courier claims he delivered it to me personally at my home. Impossible, I was not home that day. I checked the cctv and no courier came to my door that day. Still cant get a refund. My son, now doesn't have his xmas present I promised him

my tracking number PH1869436415282Z
courier name henry balayan DRS857370

Name
Kyle Terence Hykenbotham
Default
Pickup
Phone
(+[protected]
Address
Apt G 39 katihan street
Poblacion, Muntinlupa City
Metro Manila, Metro Manila 1776

The courier claimed a delivery and exceptance by me on the the 12th of december. Impossible. I was not at home and no package delivered

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was delivered to wrong address

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M
12:17 pm EST

Black Arrow Express rts

Unang una, hindi nila magawang magtext or tumawag na on the way na sila and pangalawa bat bigla bigla kayong mag RTS tapos ang reason is Reached maximum attempts of delivery? How come? Eh ni tumawag o text na pupunta po ngayon ang black arrow para ideliver ang binili niyo thru online hindi niyo magawa. How irresponsible. Tapos ngayon return to sender without me knowing na ganon pala. ANd last, kung talagang nagpunta kayo dito somebody will tell me specially ng kasama ko sa bahay. Ganyan kayo katamad magdeliver.

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Chen Chen Dela Cruz
, US
Oct 19, 2019 7:35 pm EDT

Bat ganun nman po nag.Aantay na ako for how many days na.No texts and calls from your courier then suddenly makikita ko na lng na for rts na?how come?sana nagsabi kayo edi naghanap ako ng location na pwd ko ma pick up na lng ang parcel ko.. parang nakakainsulto lng ksi no?antay ako ng antay para sa wala?ni hindi na nga ako umalis ng bahay kahit importante ang pupuntahan kasi nga baka magdeliver.Hayst.

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Khyzhyr Khy
, US
May 07, 2019 4:41 am EDT

Wala manlanh ako na recieve na text kahapus bat ung item RTS na agad? Subrang tagal ng delivery ng black arrow not recommend to. Walang kwenta sayang lng enorder ko di ko nakuha. Walang kwenta! Mag sara na kayo!

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J
12:55 am EST

Black Arrow Express delivery boy name carascal bryan adam balantes

Maayos akong nagtatanong sa kanya kung ano ba yung idedeliver nya hindi nya masabi pilit nyang kinukuha yung pangalan at address ko since ang dami ng reklamo about sa mga scammer na involve ang shopee at lazada nagmake sure lang ako na meron talaga syang idedeliver na item, since hindi nya masabi kung ano yon tinanong ko sya kung magkano dahil kabisado ko yung mga inorder ko na item at kung magkano ang total.. this time tinaasan nya na ako ng boses kaya tinaasan ko din sya ng boses at sinabi ko na "wag mo kong sigawan!" Then ang sagot nya sakin "luh?! Hindi ko naman po kayo sinisigawan (biglang bumaba boses)" sa tingin ba nya sasabihin ko yon kung hindi nya ginawa? Tapos bago nya ma-end yung call minura nya ko ng "TANG INA KA!". Talaga ba black arrow? Tumatanggap kayo ng empleyadong bastos at walang modo sa customer? Napaka imposibleng hindi nya alam yung address na padedeliveran nya e bago iplace ang order sa shopee app hinihingi yung address ng customer.. gawan nyo ng aksyon yan! Kayo ang masisira sa tao kapag tumanggap kayo ng ganyang tao (kung tao nga ba).

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N
4:40 pm EST

Black Arrow Express very slow delivery

It's about two weeks now and I still don't have the package yet. Puro pa promise mga chats na maidedeliver na ng gantong araw, gantong araw! Nag-antay ako wala padin! I wanna cancel the delivery and just ask them to reroute the item back to the seller nalang pero ang bait lang ng seller kasi eh! Very disgusting delivery service. Walang panama sa LBC Express! Nakakapanggigil! Di nalang magsara tong company na to. Paasa mga tao dito eh! Imbes na makatulong, perwisyo ang naibigay!

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Update by Nesly Rose Adolfo
Dec 05, 2018 4:27 pm EST

Tracking number: 18112509334jntc

It's about two weeks now and I still don't have the package I ordered from shoppee. somebody named Joar promised me that I will receive the package on december 1 by 6pm, I waited but nothing ever came! after a day, I followed up an email to him saying that I still don't have it, they replied with "please wait for another 1 - 3 days." It's been 5 days since they told me to wait, but there's nothing yet! very disgusting!

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Grace Marie Balogo
, US
Dec 10, 2018 8:06 pm EST

Same here! Almost 1 month na ang inorder ko last dec 2 nag promise ang sa email nila na 2 to 3 days ma deliver na! Bwesit! Wala pa rn.. sira2 tuloy ang event decors ko! Bwesit na black arrow no choice lang tlga kasi ako e sila lang ang available na courier. Tang ina! Mag sara nalang kayo!

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C
5:02 am EST

Black Arrow Express very poor delivery service

The phone case is nice but the courier: Black Arrow Express sucks 👎👎👎 Napaka sinungaling nang courier na yan, ang sabi eh nag deliver daw pero consignee unavailable, eh pano nangyari yun? Na maghapon lang akong nasa bahay ngayong week na ito kung totoo ngang nag deliver sila sana nareceive ko yan agad. Ni wala ngang text or tawag akong na receive na magde deliver sila. O kung sabihin na nating walang load (which imposibleng mangyari kasi kapag magde deliver ka, kailangan talaga may load ko para ma contact mo yung receiver) eh pwede namang magtanong tanong dito samin, along the road lang yung bahay namin madali lang hanapin at hindi ito yung unang beses na nag deliver sila na Black Arrow Express yung courier, nung una naka received naman ako ah? Kasi totoong dineliver worth 1k yun, tapos ngayon porket 292 pesos lang magsisinungaling kayo at sasabihing nag deliver? Eh wala ngang dumating dito sa bahay namin na taga Black Arrow Express. Tapos nung kinontak ko yung Facebook page nang Black Arrow Express eh sasabihin na kunin nalang daw sa hub nala? Gaguhan lang? Ako pa mismo yung nagkuha nung inorder ko sa office nala kasi sabi na sa hub nalang nila kunin dahil HINDI NA DAW IDI'DELIVER. GIGIL NIYO SI AKO. 😡 NAPAKA SINUNGALING NIYO. AYOS AYUSIN NIYO TRABAHO NIYO! Cash On Delivery daw? Tapos yung mismong receiver pa yung nagkuha sa hub nila and take note: May butas na yung order ko, sa packaging niya makikita mong tinangka nilang buksan. Nakakagigil kayo. NAPAKA SINUNGALING NIYO EH HINDI NAMAN TALAGA KAYO NAG DELIVER. GRABE PERWISYO PA BINIGAY NIYO SAMIN.

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leiolea
, PH
May 04, 2019 5:45 am EDT
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grabe para pong modus nila..ganan nga din po ginwa nila sakin..nkakairita na..

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Gem online
, PH
Feb 23, 2019 8:03 pm EST

Black arrow baguio when do you plan to deliver my package? You received itfeb 21 pa. Anong petsa na ngaun? Dapat talalaga wala sa shoppee at kahit anong online shop.

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Blackworst15
, PH
Nov 23, 2018 7:44 am EST

tng ina parehas tyo na urat ako kakahitnay walang dmating na txt or tawag kaht delivery boi, tpos consignee not available dw potang kinginang black arrow yn walang kwenta

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E
8:43 pm EST
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Black Arrow Express products ordered from shopee

Order ID is 18111100295NEU4. Always tagged as consignee not available without even trying to deliver it first time. No text no call then tagged as consingee not available. Can you please provide proper service and make sure deliveries are made right? Very poor service here in the philippines/cebu city. Yesterday it is tagged as delivered by clapano hedrogenio jr. Labiste. But not delivered and no attempt. Today its tagged being delivered by guion raymond ybanez but still no attempt.. no txt or call received. Why is this like this? Can you please fix this?

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nycea1
, US
Jun 09, 2019 10:27 pm EDT

same issue, kanina lng may tumawag pero hindi ko nasagot dahil ako'y natutulog pa, nang wlang text mn lng ako natanggap na ngayon pala nila e deliver ang item ko. nakakainis. kinontact ko balik pero hindi na cya nag rereply.

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Akisssa
, US
Feb 06, 2019 5:38 am EST

Same problem too! Grrrrr

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Lee N II
, US
Jan 29, 2019 12:05 am EST

01/28/2019 14:23 - Consignee Not Available
01/28/2019 09:58 - On Delivery by Clapano Hedrogenio Jr Labiste - DRS939117

Wow. Same issue with a guy from Nov 15, 2018. I'm just here waiting. No text / call whatsoever.

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J
12:28 pm EDT

Black Arrow Express poor delivery service

So I ordered on shopee and since I have no choice, I picked back arrow for delivery with a much higher cost for shipping, as I was saying I have no choice because other courier isn't availble. So I picked your courier.

Yesterday, An unknown number txted me telling me Where's the landmark for my place... Guess what? he only just texted me insteqd of calling me ahead of time telling me I have a parcel scheduled for deliver today! you should've informed me through phone call man lang telling na I'll be receiving my package anytime this day. But I didn't received any! What a poor service of yours! What If I'm not home yet?

Or maybe texted me twice or trice, what if im late receiver during thay moment! Im so disappointed!

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K
6:27 am EDT

Black Arrow Express delivery never came.

I ordered some things from kuhong. ph and it was supposed to be delivered on October 24, 2018 according to the shipping information. I have another errand on that day and was hesitant to go out since I'm expecting the delivery. I waited until until 10am and no text message or anything that will inform me about the delivery so I decided to just make a quick trip downtown to settle something and go home by 12pm. But then the rider texted me around 10:55am saying I have a delivery. I replied and asked if what time will he be able to deliver it since I went out for a bit but no response or anything. The following day, October 25th, I stayed at home hoping to catch the delivery but nothing came not even a text message informing me about a delivery and today, October 26, it never really came. I went to check the shipping info in shopee and found out that it's alrdy in sorting center to be returned to the seller.

Please this is so frustrating. Please inform your addressee ahead, like the night before or first thing in the morning. Please look into this. Thank you

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6:25 pm EDT

Black Arrow Express delivery service

Last Oct 19, 2018, I ordered Girl Sanitary Napkin Storage Holder (18101721436N9BS) and Travel Dresser Pouch (181019072042A1J) in Shopee. It was delivered Oct 22 thru Blackarrow Express. Upon delivery my mother paid the Girl Sanitary Napkin Storage Holder worth P700.00 then asked for the amount to be paid for the Travel Dresser Pouch. Apparently, the rider from blackarrow requested for P2, 000.00. My mother paid P2, 000.00 for the Travel Dresser Pouch and claimed the items. The rider did not ask my mother to sign the acknowledgment receipt indicating the actual price of the package and did not return the P500.00 excess.

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M
6:43 am EDT

Black Arrow Express service

Same problem, they texted me that they will deliver my parcel today so I waited all day but no one came and then suddenly I checked my shoppe app to checked the tracking of my parcel and it says that "consignee not available" i'm so disappointed, I even texted the no. That i'm waiting the whole day but no one replies they should have texted their customers if they can't locate the house instead of lying!

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4:18 am EDT

Black Arrow Express matagal masyado delivery

I placed my order at shopee last 9/26/18. Shopee is slightly cheaper than lazada but be very aware that their courier black arrow express delivers your item very late. Sobrang delay. I recommend if your in a hurry dont buy at shopee unless they change their courier. Until now oct.6, 2018 still has no update. I called them and told me its still in transit going to cebu. Just imagine that. Transacted at sept. 26, 2018 until now hndi pa dumadating sa cebu. Napaka pangit ng courier nato. Pls shopee change your courier like lazada

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Canz Fanz
, US
Apr 25, 2019 10:07 pm EDT

Grabe naman ang tagal talaga, nakakadisappoint sila ha?

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C
8:33 am EDT

Black Arrow Express I am complaining that the delivery boy of black arrow express here in zamboanga city is very rude,

September 27 nag message sakin yung delivery boy na idedeliver na yung in order ko sa shopee and mag prepare na ako ng pera pero sabi ko na kung pwede na ipagbukas na lang kasi wala ako sa bahay and walang sinong magpipick-up, nag okay siya. Pagkabukas (september 28) I keep on calling him pero lagi niyang pinapatay and I know sinasadya niya kasi nag riring naman so minessage ko ilang beses pero walang reply kaya tinawagan ko ulit hundred times pero wala, binabaan pa rin ako like hello?! Why you gotta be so rude?! Importante pa naman yung inorder ko, kung ayaw niyang magdeliver at gampanan ang trabaho niya sana tinext niya na lang ako na "ay0qo edeliv3r sayo maam, pang3t mouh" or much better na mag resign na lang! Sayang effort tsaka load ko! Eh parang naglolokohan lang, mas masakit kaysa sa heartbreak kakaloka nakaka stress!

Ps. Koya naman kung hindi okay sayo na ipagbukas yung pick up, sabihin mo! Okay ka ng okay dyan pero nang ookray ka lang pala! Nag paload talaga ako para matawagan ka ng hundred times pero waley rejected par! Feeling neto tse.

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10:22 pm EDT
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Black Arrow Express delivery man roque von navarrette

I file complaint regarding this deliveryman from blackarrow to Shoppee but apparently they want us to file compalin to BlackArrow express. Mr Roque Von Navarrette has been asking extra fee for the delivery of my packages which the delivery is already PAID. I just found out this after I personally recieve the last parcel. I hope blackarrow will take action.

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9:10 am EDT

Black Arrow Express delivery service

I had experienced more than 10 delivieres with shopee and all delivery service is a bad experience. But this one is the worst. Common situation, the courier is lazy. Will not deliver, because im not at home, that's common. If I dont ask for a manager, he wont deliver. Another situation, he said that he contacted us, that he went to our house, and actually didnt. I dont think I need to eleborate as I know you have this multiple complaints. With how bad your delivery service is (and im also talking about ninja van) but this one, is the worst. My package is on rts. Delivery guy said, he is coming.. I waited outside my house for more than 3 hours and kept calling him, where is he. Next thing I know, my product is in transit back to china. I cant tell you how many angry I am to all your delivery guys and worst is, this happens in all my delivery. This return to sender situation is the worst. No.1, first attempt, he said he is coming, I was not at home so I told him to wait. He did not rey, did not contact back, we kept calling him but he didnt answer. No.2, second attempt, I stayed home whole day, I went out when he said he is coming, even asked for a landmark outisde my house. No one came. Now my package is back to china!?!?! What the actually [censored] is this. Excuse the language but this is the worst. I sure do hope you can do something about my package, & most of all about your delivery service.

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8:04 am EDT
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Black Arrow Express delivery service

Ordered an item on shoppee last 4/19. Order should be received on or before 4/24 as per shoppee's system. 4/21 it was already in BAE sorting center in Parañaque and until now no update. Already raised this concern to the CS email support but still nothing happened. The CS email support just keep on sending a template that the item will be delivered anytime soon but no exact date.

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Kayne Leblanc
, US
Jul 11, 2019 7:48 am EDT

nasa bahay lang naman ako the whole time simula nung nag txt sakin na i dedeliver na nila yung items na inorder ko, then umabot na ng gabi wala pa din yung order ko. kaya binisita ko yung parcel locator tapos nakalagay Consignee not available. ano ba yan.

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Ljamargo
, US
Apr 28, 2019 5:14 am EDT

Definitely the worst courier I ever encountered. April 25, 2019 ko pa sana na receive ang order ko pero until now wala pa.. Based naman sa tracking device, nasa Scootr laoag na but until now di pa nila dinedeliver.. Kung ayaw nila edi ako na lang sana magpipick up kaso dq alam Kung saan sila banda sa laoag. But still... Naiinis ako

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Nixvp
, PH
Sep 23, 2018 2:08 am EDT
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Haaaay worst courier ata to! I ordered from shopee and provided complete address. Saturday sept 22 nagtext sila na for delivery na. Then walang dumating. Kinabukasan i checked the status, nakalagay incomplete address. Ni wala man lang nagtext or tumawag kung di nila makita yung address. Lahat naman ng order ko using my address dumating naman. Bukod tanging etong under ng Black arrow ang di dumating. Galing pa naman ng china ung order ko at gift pa man din sa anak ko. :(

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hilda_18
, PH
May 11, 2018 12:47 am EDT

Kindly check the status of my order ; I created on may 02, until now the items is not receive

ORDER ID. 18050219503631C

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Author of the review
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Zairamae
, PH
May 11, 2018 1:05 am EDT
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Replying to comment of hilda_18

Hi hilda_19,

Upon checking, this is the current status of your order:

On process at BAE Sorting Center Parañaque (Fri May 04 15:26)
Now at BAE Sorting Center Parañaque

You can email them directly at cs@blackarrow.express for futher follow ups.

Thanks

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M
10:02 am EST

Black Arrow Express delivery

Last February 11, Sunday. I received a text from Black Arrow express that they will going to deliver the item that I ordered Ref no: 180130194608HYC. They use this mobile number: [protected].
I waited all day and night that day but my order was not delivered. I contacted the selled and the seller said that the status is insufficient fund COD! How can this be?! I waited all day. no delivery man came then they will say that I don't have the money to pay?! Please do something about it!

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Shierly Taguibao
, US
Jan 18, 2020 4:59 am EST

On Delivery by RAFAEL JANN ROGER - DRS150206608:55

Was showing delivered but i never received the item. Please take action. The parcel is already paid!

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Carleen Dela Cruz
, US
Jan 07, 2020 9:58 am EST

-Parcel was at BAE Cainta since Dec. 13, 2019.
-Tracking parcel number Standard Express PH1903907730434
-Shopee Order ID 19120720179MSGV

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Joyselle Lachica
, US
Jan 08, 2020 1:17 am EST

My orders were still at BAE NCR, East Cainta last December 17, 2019. Imagine how long that my parcel was stocked there?! This is the very first time I've experienced this under your service! I've been calling Shopee regarding this, they're just escalating it with you, however you didn't prioritize the great service you can give to your customer!

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Mike Angelo
, US
Jan 05, 2020 5:54 pm EST

Tracking ID 19121018173GFGG it shows they already received it Dec 23 2019. I wait until Dec 29 the expected date for delivery. They texted me next day Dec 30 they will deliver the item and prepare for payment. I am waiting for a call but after 20 mins i check in the update it shows unknown consignee.

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Queenie Valery N.Manuel
, PH
Jan 01, 2020 5:58 pm EST
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Tresseme shampoo 340 ml 12.12 shoppee sale untill now not deliver

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jean trimor
, US
Jan 01, 2020 11:26 pm EST

noong dec 19 pa nasa balanga bataan ang order sa shopee but until now hndi ko parin nakukuha ang order ko nag check nadin ako sa fb page ng black arrow sa balanga, bataan but always sarado sila, paki asikaso naman po at madami ng may complain sa black arrow. thanks

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Carleen Dela Cruz
, US
Jan 01, 2020 10:27 pm EST

I've been calling the hotline number but no one is answering.

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Imee Perez
, US
Dec 28, 2019 7:40 pm EST

It stated in my Shopee status that my parcel was already delivered by Tanio Homer Holanda, but I haven't recieved the item yet! It is the second time to me that this delivery man put a successful delivery even if I didn't got the items. Those are paid parcel of me.
I already sent a message to the seller and waiting for his/her reply.

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joyce bilar
, US
Dec 28, 2019 8:32 am EST

Standard Express PH192720545979F PARCEL no movement from Dec 10- calling your hotline - no answer- was thinking if can pickup to Cainta WH

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Nemar Hamile
, US
Dec 28, 2019 6:02 pm EST

I am expecting delivery from shopee thru this courier. But shipping information said it was already delivered last 12/22/2019 with "Consignee not available". Delivered by PATALINGHUG ISRAEL R- DRS1492067.

Standard Express Tracking Number: PH196150880865K.

It is already paid. Worth P344.

http://parcelsapp.com/en/tracking/PH196150880865K

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+63 28 239 901

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