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BJ's Wholesale Club Customer Service Phone, Email, Contacts

BJ's Wholesale Club
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www.bjs.com
www.bjs.com

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1.1 471 Reviews

BJ's Wholesale Club Complaints Summary

13 Resolved
442 Unresolved
Our verdict: If considering services from BJ's Wholesale Club with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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BJ's Wholesale Club reviews & complaints 471

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J
6:36 pm EDT

BJ's Wholesale Club called about not getting my books

I'm on hold with bjs customer service at this moment & have been on hold waiting for a supervisor for over 15 min. I've called 3 times in 7months about not getting my coupon book. I get told by customer service that maybe it's been stolen from my mailbox. But my neighbor gets her books, so does my front neighbor and my cousin down th me street as well gets his books...wouldn't a lot more books be missing then just mines? Come on now that's a really bad rebuttal to use. Called customer service and got told the same crap, got the same run around, got told that a supervisor was not available... I'm still on hold currently too. Asked the employee for her employee ID and name and was give a 12 number ID. She said her name was Felisa, she suggested I use the online coupons, and I was like ok I can do that, but will I still be able to get the book. I like the book better, it's more convenient for my life and she guaranteed me that I would get my coupon books. I'm still currently on hold been on hold for 27 min now...when I asked for her name and employee ID she started laughing. And I told her in a month I don't get my books I want to know who to point the finger at. She continued to laugh &. I told her I do the same thing for a living and her customer service skills sucked...I work in a call center. It never took me 27 minutes to get my supervisor to attend to a customer. I would of been fired if took a customer complaint like a joke. ...customer service came on the line, they can't find a supervisor and what she can do is send an email to her supervisor to give me a call back! 😂😂😂 the worst customer service ever total of 29min, 27 on hold, & there are no customer service supervisor that can take a call and all I wanted was my coupon book. Won't be shopping there for awhile, just feel like it's not worth it.

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3:29 pm EDT

BJ's Wholesale Club bj’s online coupons not deducting when item is purchased

This was my second time, that I had to go to the customer service counter to have coupons I clipped on the BJ's website did not deduct off my bill, when I actually purchased the exact item listed. I thought this happened in the past, but didn't have time to go stand in the customer service line. The last two times I shopped, I brought up the clipped coupon on my phone, took a picture of them as I purchased each item so I could track to be sure the coupons came off my bill. Last time, it was 14.50 of coupons that did not come off my bill, today it was 6.75. What about the times I didn't catch it. If you advertise to clip coupons on your website and say they will deduct automatically, why is it not working. The customer service staff have to look up each item on the receipt, be sure it matches what is in the cart, then look in a coupon book to cut out the coupon in order to give me the dollars due. Time in which I did not plan on spending at the customer service counter (girl working there was asked a question by the associate taking care of me was also very rude). My time and money is very important to me! When I asked why the coupons didn't deduct, no one knows the answer. How many customers are using the website to clip coupons, and not getting the credit and do not realize it, looks like big bucks in BJ's pocket. I did not clip the coupons same day either. If your website doesn't work for clipped coupons, do not offer it, so customers are not being ripped off.

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D
1:51 pm EDT

BJ's Wholesale Club berkley, jensen alum. foil

We have been using this brand for years and love it, we recently purchased 4 rolls of 250sf. rolls 12 inch and have nothing but trouble with the ends ripping off when we roll it out, then we have to take a knife to the end of the roll and cut portion still left on the roll to start again. Guess I will be looking for another brand ! Thank you Dallas Reynolds

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2:49 pm EDT

BJ's Wholesale Club customer service

4/26/219

I order a television online on April 22. I received the television via UPS on 4/24 and the television was damaged. (the screen was busted) I called BJ's customer service immediately but there were closed as it was after business hours. I then call the next morning to report my broken television. The representative stated that someone will be here to pick the item up and that I would receive my refund within 5 days from today. She also informed me to wait for an email to confirm everything that she stated. I received the email and it said that I had to print a return label and then get the refund 5-7 days after the television was received in the. I was ok with that even though it wasn't what I was told. Then all of a sudden, I receive a notice that the return has been cancelled. I called and got rep Margot, I explained the situation and she placed me on hold for at least 20 minutes. During my hold time, I searched for this complain form and filled it out. The "supervisor" Amy stated that sh is going to re open my return case and Fed EX will pick it up from my home. To be continued... Very poor customer service.

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8:10 pm EDT

BJ's Wholesale Club coupons

It seems every time I shop at bjs using your coupons you send me there is always a problem. Today was no different. Used 5 coupons from your "high octane flyer" and only one coupon registered for the gas discounts. It seems I need to carry the flyers with me to prove what you mailed me!

They couldn't figure out the problem...

Why don't you just use clipless coupons like costco... Or tell us to carry all the paperwork with us when we shop at bjs - oh you might want to include a pair of scissors with the coupons.

Please no more coupons! What a waste of time!

I promise I will stop shopping at bjs and spend my non-clipping time at costco!

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K
7:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

BJ's Wholesale Club booked vacation found an error within 20 seconds of submitting

i am so highly disappointed with Bj's travel.Requested Email: Hotel Cancel - Itin: [protected] - Case ID : - Case ID : [REQ:S#[protected]]
Background:
* I was booking a family trip and when received then email confirmation noticed it had April date vs. July date. 20 seconds later. I emailed, i called.
* I called Bj's immediately and was able to cancel flight and airport transfers. I was told they had to email the property and I would hear in 24 -48 hours.
* I asked for full refund as this was an error in booking and didn't wait to communicate called immediately (please provide full refund on insurance and hotel)
* The next day received a letter they were notifiying property to get refund. over 10 days later received note they were NOT refunding for the error!

DON"T TAKE THE RISK - NOT WORTH the time to book thru BJ's so highligh disappointed think i will shop at Costco and never use bjs travel

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C
3:44 pm EDT

BJ's Wholesale Club bj veracruz sling dining set 7 pc

In June 2018, I purchased the above dining set from BJs Grant Avenue, Auburn, NY store. Item number [protected], article number 113113. This was housed on a patio that was covered during the spring and fall and prior to winter, I covered the entire set with 2 tarps. The set and chairs were completely covered and protected from all weather. Last week, I uncovered the set and the under portion of the table had crumbled and pcs. were scattered across all chairs. The chairs were not damaged, however the table is in disrepair. I have attached photos of the damage.

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M
8:41 am EDT

BJ's Wholesale Club Bj's marketing policies

I shop at both BJ's & Costco in my area of Livingston, NJ. Each company has, in some cases, a better selection available. and thats why I shop at both stores.

What really frustrates me with BJ's is the following:

1. Your advertised mailers, with the latest " specials ", is misleading. Unlike Costco, your cover shows ( your most recent mailing ) the items on sale from 3/14/19 - 4/10/19; however, the individual items shows some ending at 4/10/19, and others items sale date ends on 4/3/19. PERSONALLY, I THING YOU SHOULD ADOPT THE SAME POLICY AS COSTO, ONE DATE - START & FINISH - FOR ALL ITEMS.

2. Your flyer also limits almost all the items on sale to one only. Costco however, very rarely limits you to only 1 items ( almost never ) and you can purchase about 3 to 5 of each item on sale.

3. Costco's saving flyers list all the items on sale, but you don't have to cut out the coupons and present to the cashier at check out. Their computer system automatically
will credit you when you cash out.

I THINK IT WOULD BE VERY BENEFICIAL FOR BJ'S MARKETING DEPARTMENT TO CONSIDER UPGRADING YOU ADVERTISING STRATEGY, AND MATCH YOUR LARGEST COMPETITOR.

Would appreciate a response o the above suggestions

Thank you

Marc Gussman
[protected]@aol.com

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T
8:57 pm EST

BJ's Wholesale Club bj's coupon saving book

I just got the current savings book in the mail (12/26/18 - 1/23/19) Pages and pages of products, with savings listed, but NO PRICES. How do I know if that $2.00 or 7.00 discount means anything, without knowing the original price? Look at Bed, Bath and Beyond and Kohl's, who offer incredible discounts, but have the original prices inflated. So the whole booklet is meaningless. there are 82 pages of non-information which inspires me to throw the whole thing in the garbage.

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m marra
, US
Apr 06, 2019 12:47 pm EDT

BJs administration is lying and cheating with their HP ink cartridges coupon. The one which expires April 24 has always been honored in the past. It distinctly says $22 off for 2 HP ink cartridges. The cashiers in Stratford and Derby (Ansonia?) now tell you that you have to buy 2 boxes (4 cartridges) to get the $22 off, but the coupon distinctly say "2 cartridges".
Either there is someone new in administration who cannot read or BJs is running out of money and are attempting to balance their books.
Some employees have said there are also problems with other coupons.
Correct it now and I will come and buy my 2 cartridges and get $22 off or BJs will become known as a liar store.

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G
2:07 pm EST

BJ's Wholesale Club cancellation of order

I had placed an order (order number [protected] ) for a Sealy Response Premium West Avenue Cushion Firm Queen Size Mattress with White Glove Delivery & Haul Away on 11/11/18. Last week I received a call about setting up a delivery. I scheduled a delivery for today. I am a physician and took 1/2 day off of work to await the delivery. Unfortunately the delivery was not made at the scheduled time and I had to go back to work. Delivery time was 12noon to 2pm. I call after 1pm to confirm it was still coming (the office was closed for lunch until 1pm). The woman was a bit rude and insisted it would be here. I left for work 2:30 with nothing. I then called BJ.com to make them aware of the cancellation of the order, who informed me that she could not cancel it. I am definitely not paying for something I have not received. Please make sure this order is cancelled and any charge to my card should be credited.

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K
7:08 pm EST

BJ's Wholesale Club wellsley farms purified water

Hello I just purchased four cases of the BJs Wellesley farms purified water and we opened two of the waters in the packet and boats smells like the water is tainted. The water is heavy and I do not want to have to lift it back to the Bee Gees location but my family needs water. Feel free to come pick it up and please replace. Something is wrong with this water. The bottle stamp says blm28 111218 (it's hard to read). Best used by Jim 20 0452

Contact me via phone [protected] or email [protected]@gmail.com

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Myrna Creek
Newburg, US
Nov 04, 2022 5:52 pm EDT
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I purchased Wellsley Farms purified water (5.28 gal) - 3 large bottles. Serial # BJ#290828 -[protected]. The first 2 bottles we used were fine. I just put in the 3rd bottle. The water smells and tastes moldy. I buy bottled water from BJ's for both the office and home. This is the first time I have a bottle like this. We will not drink it but I cannot take it back to the store as it is open. There definitely is something wrong with it. Wouldn't complain but I would hate for someone else to get bad water and drink it. Both my husband and I were sick after just drinking a little of it. Not saying this is BJ's fault but I have to wonder where this water picked up the moldy taste and smell. Hope no one else got a bad bottle.

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Thomasgertenitch
, US
Apr 19, 2020 9:33 am EDT
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Workers needed bad BJ's treated me horrible, didn't receive any payment for three weeks, didn't put me on the schedule, with out informing me asked the question to my manager Thomas bolten conshohocken store, nothing was done! Unbelievable! Thanks dude don't work there! Seriously Thomasgertenitch

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Thomasgertenitch
, US
Apr 19, 2020 9:22 am EDT
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Really serious haven't heard anything back? Ha!ha! BJ's sucks bad management period, note and point Thomas bolten conshohocken store!

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L
2:13 pm EST

BJ's Wholesale Club wf 24 oz. italian bread, price $3.49

I have buying the above mentioned bread at the Middleburg Hts., Ohio store for a very long time. When I was there recently, I found that it has been replaced with another Italian Bread and the 24 oz. Italian Bread will no longer be available. The store advised that they have no control over what is delivered and suggested I file a complaint.

I understand there have been many people upset over this. Is there any possibility of bringing back the WF 24 oz. Italian Bread. I did not care for the replacement bread at all.

I would appreciate hearing from you as soon as possible. Thank you.

Louise Nebehay
[protected]@att.net

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S
11:35 am EST

BJ's Wholesale Club customer service

I sent a problem message on Oct. 14, 2018 about a chicken for $4.99, , , received an answer on Oct 15th assuring me that a gift card would be forthcoming...nothing...I try to reach customer service today via phone 30 minute wait or online with no activity at all...Why doesn't your online service work and where is my gift card?
Stella Berman
[protected]
[protected]@aol.com
Club 190 Reg 15 tans 2526 10/14/2018
membership id [protected]

Thank you

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2:44 pm EST
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BJ's Wholesale Club two complaints: organic greens and small bathroom cups

1. I shop the Quincy BJ's store. I have always bought the organic salads and the organic super greens. Now that they are the store brand they don't seems to get all the water out of the container and the greens rot because of the extra water. Salads and greens do not even make it to the sell by date.

2. Have bought the small bathroom cups for years. Now that they are the store brand, they stick together causing me to waste several cups at a time and they are way too big for the dispensers that we have used for years.

Sadly, I will stop buying the store brand item because of their inferiority to the name brand items.

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R
2:03 pm EST

BJ's Wholesale Club dried pitted dates

I had purchased Wellesley Farms dried pitted Dates from the BJ's store at Jersey City . When we opened it, it smelled like totally fermented, similar to rum or liquor and had a very squishy texture.. We decided not to give to our Little one, but thought we could still have it as it would be just not fully dried. But Upon consuming it caused severe gastric troubles for us as well. The product seems to have fully fermented .

The product was marked for expiry in 2020 and quality issues in dates which are given to kids is really sad. We had also paid $10 for the same. Having paid and not been able to use it is equally disappointing. We normally buy soo much of dry fruits from BJs, this experience has really deterred us . looking forward to some kind of resolution!

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J
4:02 pm EST

BJ's Wholesale Club men's white crew socks

Bought Champion brand crew socks at BJ's years ago, and they were great as far as comfort and wear. Then you stocked a thinner BJ's brand, next yet a thinner BJ's brand, and now a third BJ's brand that is no thicker that most formal dress socks. This will be my last purchase of socks at BJ's until you revert to selling a quality crew sock..

Roland Johnston
[protected]@rochester.rr.com
[protected]

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8:32 pm EDT
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BJ's Wholesale Club tire department

I booked an appointment to get new tires on my truck. I ordered the tires online and They were sent to the store, BJs in south Attleboro, MA. I set up my appointment online and got a call one hour before my appointment was scheduled saying that the person that could install/change the tires called out. I specifically took the day off of work because I knew I would need time to have the tires done on my car. They advised that I could reschedule for later in the day but could not do that because I had a friends wake I had to attend. I scheduled an appointment for the following Monday the 29th and I got a call from them to verify the tires that I had purchased. Originally they could not find my tires, I had to give the representative the make and model of the tires and he had a difficult time finding them. They ended up being in the back unmarked, this is why he had a hard time finding them. I ended up going in on Monday, the 29th and I was there for over two hours because there was one person working. The only employee on shift was there trying to install my tires as well as helping out other customers that were coming in. There was one person working running the entire show. This is completely unacceptable, this is not a proper way to run a successful business. This is not fair to me as a member to have to wait for something that should not have taken that long because the representative was helping out other members in between. I have already had such an awful experience here and I ended up going in on Monday and I was there for over two hours because there was one person working there that was trying to install my tires as well as helping out other customers they wer There was one person working running the entire show. This is completely unacceptable and not a way to run a business. The day after being installed, Tuesday the 30th, The tire is flat so now I have to spend more time going back to BJs to get this situation settled. I specifically took a day out of work to get the tires originally put on and the fact that it had to be rescheduled because the only person who could do it called out is intolerable. It is crazy that there is only one person that works in that department that can install tires on a car. It is not fair to me to have to spend more time going back because one of the tires is flat. This is not fair and it is not right. I don't know what kind of business you are running there but it is not one that I will be visiting any longer. I expect some sort of compensation for this. Not only did I spend almost $700 buying 4 tires and having them installled, I have spent my time which is just as valuable rearranging my schedule to try and work around your employees. This is not something that I am taking lightly. I would like a call back from someone and to be compensated for the time and energy I have put into this entire situation. I have not had the new tires on for 24 hours and already a flat, this is unacceptable. Please make this terrible situation right!

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6:01 pm EDT

BJ's Wholesale Club fuel station

My wife and I were at Bjs fuel at around 6:00PM on October 18, 2018 when the gas attendant, was the rudest person I've delt with in a while. She was an older African American woman and I did not get her name. All I needed was to slide my card because it said see attendant, as the balance was under the $100 Bjs requires. I had to wait about 5 minutes for her to come to the kiosk, and she was very rude. She seemed to be more preoccupied with socializing with her other 2 co workers standing outside the fuel center and shouted at me in front of the other customers. Because of this I did not get to take advantage of my 60 cents off as a founding member, and had to go to Walmart instead with the same card. I have prepaid with a card at Bjs gas before and am very disappointed with the customer service people are already receiving.

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Update by Ashley Nelson
Oct 18, 2018 6:02 pm EDT

The location is roanoke Va as the inside is not open yet

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C
6:53 am EDT

BJ's Wholesale Club customer service

Hi my name is Veronica Canales On Saturday October 13, 2018. I went to sign up for a membership and this was my first time signing up everything was good until I went to the register 4 and the lady was really rude towards us she had a nasty attitude telling us not to put the water on top of the register let me remind you this is my first time coming here and no one told us we can't put the water on there. And after that I had two coupons and I told her and she told me ‘' oh you have to cut them out ‘' I told her do you have some Scissors ‘' she said ‘' no''. The lady was really rude towards me and my husband. Have you don't have any scissors in a retail store and where people use coupons a lot.

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2:25 pm EDT
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BJ's Wholesale Club self checkout

I visited 2 separate BJ'S whole sale clubs in my area and was racially profiled in 2 separate occasions, 1st on 10/4/18 I visited the club located on Sheridan drive in Amherst NY, my daughter and I were followed through the very crowded store that evening I found that to be quite alarming considering how crowded it was and how is it possible to even shoplift bulk items, then we get to self-check out which I love because its convenient we had 2 carts and as we are scanning items and placing them on the conveyor belt as instructed, our assistance light kept coming on each time one store rep would come by swipe her card and-see that everything was OK with our order and how we were scanning items she would leave but then another rep would be right behind her that's fine because that's their jobs, however my daughter and I noticed 3 other club mbrs lights were flashing and no one came to aid or assist them or asked what happen this happen again at another bjs store located on union rd on 10/13/18 the over zealous store assistant came scanning items without our permission causing me to double scan items and when i mentioned it to her she became rude and irate, this is my first time carrying a membership with bj's ( better prices) I have always been a Sam's club member they have exceptional customer service I'm seriously considering not renewing my membership next year due to these experiences they left a very bad taste in my mouth as a consumer and human being .

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BJ's Wholesale Club Customer Reviews Overview

BJ's Wholesale is a popular warehouse club that offers a wide range of products at affordable prices. The company has received numerous positive reviews from customers who appreciate its quality products, competitive prices, and excellent customer service.

One of the most significant advantages of shopping at BJ's Wholesale is the wide selection of products available. Customers can find everything from groceries and household essentials to electronics and furniture. The company also offers a variety of services, including travel, optical, and tire services.

Customers also appreciate the competitive prices offered by BJ's Wholesale. Many reviewers note that the prices are often lower than those at other retailers, making it an excellent option for budget-conscious shoppers. The company also offers various discounts and promotions, including coupons and membership perks.

Another significant advantage of shopping at BJ's Wholesale is the excellent customer service. Many reviewers note that the staff is friendly, knowledgeable, and helpful, making the shopping experience more enjoyable. The company also offers a satisfaction guarantee, ensuring that customers are happy with their purchases.

Overall, BJ's Wholesale is an excellent option for shoppers looking for quality products at affordable prices. With a wide selection of products, competitive prices, and excellent customer service, it's no wonder that the company has received so many positive reviews from satisfied customers.

BJ's Wholesale Club In-depth Review

Product Selection:

BJ's Wholesale Club offers a wide range of products to meet all your needs. From groceries to electronics, you'll find everything you're looking for in one place. They also offer a variety of brands, giving you options to choose from. Additionally, they have niche and specialty items available, catering to specific interests and preferences.

Pricing:

When it comes to pricing, BJ's Wholesale Club stands out from its competitors. They offer competitive prices on their products, ensuring that you get the best value for your money. Membership fees are reasonable and come with a range of benefits, including exclusive discounts and promotions. You'll always find great deals at BJ's.

Customer Service:

The staff at BJ's Wholesale Club is known for their responsiveness and helpfulness. Whether you have a question or need assistance, they are always ready to assist you. Contacting customer support is easy, with multiple channels available for communication. Their return and exchange policies are hassle-free, ensuring a smooth shopping experience.

Membership Benefits:

Being a member of BJ's Wholesale Club comes with a host of benefits. Exclusive discounts and deals are offered to members, allowing you to save even more on your purchases. They also provide additional services and perks, making your membership worthwhile. The value for money in relation to the membership fees is exceptional.

Online Shopping Experience:

BJ's Wholesale Club's website is user-friendly and easy to navigate. You can conveniently order your desired products online and choose from various delivery options. The order processing is efficient, and delivery times are prompt. Shopping online with BJ's is a seamless experience.

Store Layout and Atmosphere:

When you visit a BJ's Wholesale Club store, you'll be impressed by its cleanliness and organization. The store layout is well-designed, making it easy to find the products you need. The overall shopping experience in-store is pleasant, with a welcoming atmosphere and helpful staff.

Quality of Products:

At BJ's Wholesale Club, you can trust the quality of their products. Items purchased are durable and reliable, ensuring long-lasting satisfaction. Their perishable goods are fresh and of high quality. The consistency of product quality across different categories is commendable.

Community Involvement:

BJ's Wholesale Club actively participates in local charities and initiatives, demonstrating their commitment to the community. They also support local businesses and suppliers, promoting economic growth. Environmental sustainability efforts are a priority for BJ's, making them an environmentally conscious choice.

Membership Rewards Program:

BJ's Wholesale Club's membership rewards program offers great benefits and rewards for frequent shoppers. Earning and redeeming rewards is easy and straightforward, enhancing your shopping experience. The rewards program provides value and usefulness, giving you more reasons to shop at BJ's.

Overall Experience:

My overall experience with BJ's Wholesale Club has been extremely satisfying. I would highly recommend it to others. The standout positive experiences include the excellent customer service, competitive pricing, and the convenience of online shopping. BJ's truly stands out in the wholesale club industry.

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BJ's Wholesale Club contacts

Phone numbers

+1 (800) 257-2582 +1 (866) 425-7932 More phone numbers

Website

www.bjs.com

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