BJ's Wholesale Club
reviews and complaints

I ordered a television from BJ's Wholesale Club on 8/13/2018 for a pick up order. I went after work to pick it up with my boss as the television would not fit in my car. I arrived and waited in line at customer service and when I got up to the desk the woman told me she could not process the order and asked me to step to the side and wait for the manager who had the keys. I waited with my boss for over 20 minutes for the manager to come back who refused to answer pages to be told that the television was waiting for me in a cart next to the desk and had waited unnecessarily while the customer service rep helped everyone else in line! I ended up leaving and taking the television home slightly annoyed by the inconvenience as I placed the order online ahead of time in order to avoid having to wait a long time. Then today on 8/14/2018 I received an email from my bank that my account had been overdrawn and I had to pay a $20 overdraft charge. Knowing that I hadn't made any other large charges I checked my bank account and BJ's had charged me for 2 TV's! After sitting on the phone with customer service, the credit team, and then a very nasty manager Akiellia D I was told that they cannot find the transaction and that the money would be returned to my account within three business days. I now have had to pay $20 to my bank for the overdraft, plus I am unable to pay other bills that were due this week as a result of this company's negligence. After being unable to do anything to resolve this issue I have cancelled my account as I feel that my financial security has been compromised and this company has absolutely no regard for my business. I will take my business elsewhere and receive much better service. If your company cared at all for their customers I would have received a reimbursement for the $20 fee I acquired for your mistake!

Name: Alexandria Viens
Member Number: [protected]

Hello. My name is Priyanshi, I came to BJ's wholesale to purchase cooking oil and noticed it expired on June 16th of this year. I am very disappointed that this would happen. I am not worried about getting my money back as much as I am concerned about others being affected. I am worried that others may become sick from consuming this. There were multiple canisters that were expired. Please let me know if there is anymore information you need regarding my experience at your store.

I am also going to address this issue to SC Consumer Affairs because 2 Months expired cooking oil can cause someone a serious disease.

Please contact me through my email.
My email ID: [protected]@yahoo.com

On my first visit to the Rutherford, Nj location, I experienced the worse customer services in my life. When I walked in the store the associate at the front door informed me that I need it to become a club member in order to make a purchase. The associate who processed my membership told me that I was entitle to a discount book at the purchasing time. When I went to customer services I asked the associate Roseanny at the desk for the book, she was so rude telling me that there is no discount book and role her eyes at me. Right after I saw the customer services manager Cindy who was even worse than the associate, not only that she answered me with on attitude but her body language projected that I was bothering her. Just want to let you know how disappointing is to just become a member of this club and I am canceling my membership. I don't have to give my money to a store who will not appreciate my business and mistreatment like my money don't count.

Becca in customer service needs to be trained to interact with consumers. She acted like she was annoyed by me asking about a coupon. Rather than put my money in my hand, she slammed it on the counter. I have never had any problems with the staff there before and the other staff was very nice especially the young black woman in the deli. I hope Becca's attitude changes so BJ's doesn't lose customers due to her.

Date: 7/19/18

I do not, i repeat, do not want to be stopped by anyone trying to sell me anything or get a free estimate of any sort. I also do not want to be approached by anyone immediately when i walk into the store. Granted, these individuals will not know when and if I've been stopped by anyone before but i should not have to dread coming into a location because i would have to deal with someone who won't take no for an answer. PLEASE FIX IT!

I am very grossed out and annoyed. My boyfriend and I shop every two weeks at bjs and I bought these and I went onto eat one and they ravioli was like not cooking through all the way and getting hard so I looked at the date to when it's good til and it expired two months ago . And it's still on the shelf. I work in customer service and I know how important it is to rotate product but two months for food. I am very disappointed and upset. I could have gotten sick if I didn't check the date.

7/3/18 Greenfield Massachusetts store has gone to promote the self checkout. I do not agree with no checkout clerks. That is a paid profession and if I am forced to do it myself, I should be compensated for it...Cashiers need to be there...If this situation does not resolve I will be searching for another discount club or just purchase online...You will lose at least 2-300 dollars per month from myself and my family alone based upon POOR customer service...I should not have to cash myself out without compensation...I asked customer service to give me a voucher for services rendered and was politely dismissed and it was not their decision to force people to use self checkout and I should take it up with corporate...The next time I am forced to cash myself out you will receive a labor bill.

I was ignored by two employees at the self check out. I was there for 7 minutes asking for help, while the two employees there ignored. However helping other customers who came up at the self checkout long after me. I got time of waiting, so I walk over to customers service and asked for help. I will not be shopping there anymore, very DISAPPOINTED

Station in akron ohio once again dont care about our members does not let customers know of the issue that gift cards or debit cards arent working.. Been going on for 4 days now and its very annoying.. Plus they are making the gas station attendant angry and all of us members.. Something needs to needs to be done or im taking my membership to sams club

Last week i purchased this bacon at bjs in Valley Stream, NY. I have bought this bacon a few times before and have experienced this same problem before. The bacon was on sale for $8.99 well i decided to cook the bacon today and was totally upset by the quality of the bacon and the way it was packaged. The bacon was sheer fatty and the slicing was in pieces and scraps. It was not a full package and the front of the package appeared to be ok. When i unpacked the bacon and turned it over i was disgusted that i had purchased this product again. It's not fair to customers and our families to be given scraps like this to people who have to feed their families and try to make ends meet. On a fixed income and very disgusted.

6/3/2018
1) Product was not available on one aisle. On the next aisle the product was so high up I had to hunt down assistance to get it because they never filled the spot where the product goes.
2) Your prices are going up so high it is better to wait for Publix to have it on BOGO. On top of that you have cut staff at the check out. Makes no sense what you are doing.
3) No cashier lanes just self check out. 1 employee to take care of 4 registers. The self check out lane had no hand gun I had to pickup the heavy stuff and run it over the scanner. Cashiers are the last thing a customer will remember when your business. No cashiers to me is very unfriendly to your customers.
4)No help to take heavy items out. Saw a little old lady trying to load a heavy item in to her car. She was told there was no one there that could help her. My daughter had to go help her. The little old lady told us she was going to check out Costcos or Sams. I told her I would be doing they same thing. Lack of product, Lack of Help, Lack of Cashiers and jacking the prices up. How can you justify jacking the prices up when you have no HELP no Cashiers. Your company is not friendly to your customers. Your company does not deserver my money and I am not the only one thinking and saying this.

Pembroke Pines, FL location: Where the customers are always wrong.
On a recent shopping experience on Saturday before mother's day I experienced the worst attitude from of all people, the general manager of this store " Fred" . The store was very full and many customers were in line, I particularly on the self check out lane, which had 3 registers. Suddenly a register was available and a member from another line jumps in front and heads to this register. All of those in line were upset and immediately let the member know that there was a line and people waiting who's turn it was, not theirs. The manager, who was standing there and witnessed this said there was nothing he could do. We told him that as the manager he certainly can tell the member to get back in the line where they were and wait their turn, while allowing the member who's turn it was to go in place. He then proceeded to tell us that we had become loud and that he was trying to avoid a riot! We were all offended by this statement as none of us were in any way violent or appeared to become so, we merely wanted the person that had jumped in front of those patiently waiting not to be able to get their way. He then condescendingly told us to have a happy mother's day. I turned and let all the other members waiting in line to remember that the wonderful thing about technology is that we can all go on line and write about our experience with this manager. The manager then came up to me and said, you go right ahead and post on line ma'm and I will respond. I was so appalled by this man and his overall attitude. He does not belong as a manager or in any capacity dealing with the public, as he clearly does not know how. I hope that BJ's corporation does something about re-training this person. In the meantime, I plan to and caution all of you to avoid this store location.

Date of purchase-March 06th
Product bought-Pulsar gasoline push Lawn Mower
Issue Reported - April 23rd
The lawn mower was defective and it is beyond working condition. I'm unable to set the cutting height of the grass. The lever doesn't stay in the groves. I called BJ's customer support asking for full refund and procedure to return this product. Day 1 they asked me to take it to BJ's Authorized Service Center (until today I don't know where on earth it is). Day 2, they asked me to take it to Pulsar service center (which they don't have). Day 3 - 6 went with empty promises (I'll check and get back, we apologies, talk to local BJ's club manager etc). Day 7 BJ's created return order and said they'll arrange UPS to pick it from my house. Day 8 they canceled the return order stating it is a miscommunication. Day 9 UPS guys are in front of my house :-) Day 11 called BJ's and the sweet talking support promised to address the issue in 6 hours. It is more than 6 hours and no response. Day 12 spoke to supervisor (Tracy Ann B) and she even promised to call her directly. They asked me to call Pulsar service center for replacement unit and not refund.
Day 13 Trying to reach Tracy, no response. Tried multiple times and my misery continues... What irritates me is the empty promises which you guys are making. If you don't have a resolution, go and find out before communicating it. I'm entitled for full refund and I'm not asking for any favors.

Trust me never ever I'll recommend anyone to BJ's.

B.J.s
950 Ridge Road
Webster, NY

Purchased: April 7, 2018

Purchased a bag of organic dried figs, when I got in the car I popped one in my mouth only to find out it didn't taste good and was covered in mold!

Very disappointed in this purchase, the bag didn't have any "window" so it is not possible to view product before buying. I will be more cautious in the future.

I did return the figs a few days later, but I feel I should be offered something for the terrible experience! Are there any credits available for such an occurrence?

I will post a picture below.

I consulted with the home improvement services in your store about 10 years ago and their contract states no affiliation with BJ'S. I did not use their services. I am very annoyed that I get approached by salespeople anywhere in the store. If I need the services I will come to the station that's set up for them in the store. Why does BJ'S allow this constant annoyance. I am a regular customer and the rotating salespeople wouldn't know that. I don't want to be rude to the salespeople so I am pleading with you to stop them from approaching me while I'm shopping. Thank you.

We booked a family vacation which totaled $4800. No complaints on how the travel worked or with the before service. I did not contact them during the trip.

We were promised a $100 gift card which did arrive last week. The thing is the information that came with the card stated that if you had $4000 - $5000 in costs you would be eligible for $150. Guessing there was no way the fees and taxes should be equal to $800 we called. After a half an hour wait, the representative could not help us and sent the inquiry up the food chain.

Two days later they came back stating the pre-tax and fee price was $3900, so $100 is correct. Let's just say that I am incredulous. Fees and taxes nearly 25 percent? A little stiff.

BJs Travel should list the actual cost and then the total cost for full disclosure.

Stay Away. Terrible customer service. Caution: Credit Card Cheating, they setup the credit card without asking. no store manager showed up when customer complaint. I don't want to purchase anything from its store.

I never want to be a member of BJ's again. We visited the BJ's wholesale in Dedham, Mass on January 14, 2018 with my family. I told the customer service that we want to join its membership. The employee Mr. Brickman asked my driver's license, last 4 of social security number and salary. After I told him my salary, I felt that it was wrong. I told him that I want a membership card only, I don't want a credit card, but he did without my permission. I asked to talk to a store manager. We waited more than 15 minutes, there was no store manager showed up.

Finally, I went to the cashier's area talk to "Bernardo" a font line supervisor of cashier. He told me that membership card and credit card are totally different. It does not need the BJs credit card for its membership. They already approved a BJ's Mastercard to me, but no store membership card to me.

I did not sign anything, I did not even fill out any paper application. they already approved the credit card. I didn't even have opportunity to stop the credit card. I never asked a credit card.

This BJ's gas station used to be a fine example of efficiency and great prices. Unfortunately some sort of upgrade was just completed resulting in what must be the SLOWEST gas pumps in all of New London County.

I asked the attendant about the issue, mentioning that the last few times I filled up at the station the pumps seemed abnormally slow. She said she didn't know anything about it, she was just filling in for someone. She seemed annoyed that someone had the audacity to question the slow pumps.

If you need a quick fill up avoid this place.

If I could give BJs less than one star rating, I would.

The facts:
First time customer. Ordered two line items (online) on a Saturday morning.
Sent a message to Bj's CRM system as a return mail, deleting one of line items two hours later.
Repeated the same delete message on Tuesday (it was Labor Day weekend), before any shipping notice arrived.

Company ignored my first two messages, claimed they never received them.
BJs responded on my third contact, by advising me to refuse shipment.
That was impossible. Pre-paid shipments/deliveries are just left at the door.

Contacted their chat line on the next business day after shipment arrived. Explained all this and was issued an RA, plus "no shipping fee" promise of by service rep (Manley).
(Think : Amazon returns.)
Unfortunately, the promised UPS shipping tag wouldn't open.

The next day, I contacted BJs through their chat line again.
I was then told that Manley had made a "mistake" and there were no provisions for my "buyers remorse".

Long story short ... I just terminated the chat at that moment.
There are other sad details in all this, but suffice to say BJs has affirmed its one star rating.
This is not about the $$. Its about horrific "customer service", at every level.

My strong advice is : Unless you are confident you will NEVER EVER need actual customer service, AVOID BJs at all cost!
(I suspect its offshore, but lack proof of that)
I can confirm however, that the inner works of their "customer service" department is a slo-mo speed train wreck!

Am so disgusted by this brand.. My baby has huge rashes on his butt do to this brand of diapers... I bought a box of 180 diapers from bjs last week 10/29/2016 I spend 43. Dollars for all this diapers.. And I m so desperate to get my. Money back... I don't have words to explain how much pain my. Baby has going thru for the bad quality of this product..

Someone please get back to me.. Please check this picture it's my baby on his 3 day with huge rashes... My baby never experienced this... Only when I switch to huggies... I need. My. Money back am a single mother and I need to get someone to respond me. Back...