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BJ's Wholesale Clubcancellation of order

I had placed an order (order number [protected] ) for a Sealy Response Premium West Avenue Cushion Firm Queen Size Mattress with White Glove Delivery & Haul Away on 11/11/18. Last week I received a call about setting up a delivery. I scheduled a delivery for today. I am a physician and took 1/2 day off of work to await the delivery. Unfortunately the delivery was not made at the scheduled time and I had to go back to work. Delivery time was 12noon to 2pm. I call after 1pm to confirm it was still coming (the office was closed for lunch until 1pm). The woman was a bit rude and insisted it would be here. I left for work 2:30 with nothing. I then called BJ.com to make them aware of the cancellation of the order, who informed me that she could not cancel it. I am definitely not paying for something I have not received. Please make sure this order is cancelled and any charge to my card should be credited.

Gt
Dec 12, 2018

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