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Bits And Pieces / puzzles/ poor shipping

3 United States

I give them 5 stars for fast delivery BUT 3 for shipping container .They ship their puzzles in a mailing bag which results in smashed in box corners. They use to use boxes. These were gifts and when i contacted customer service they told me "We are sorry and we will pass it on to the right department." Wth? No service to return and offer me new ones?
I am going to stick with WHITE MOUNTAIN PUZZLES. I never had a problem with them and their puzzles come in a shipping box.
I was a customer for years with B&Ps No more.

Aug 9, 2018

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