Bissell Homecare
reviews and complaints

Bissell sucks. Outsourcing customer service. Time line on product being shipped out is an absolute lie. Required emails to be sent to customer on when product is shipped is also an absolute lie. Bissell your product is garbage & customer service is worst than the
DMV! Ill stick to the old fashioned way BROOM, DUSTPAN, MOP, BUCKET, & a (ROYAL) CARPET CLEANER.

Who spends over three years pursuing a $20 rebate? Breathe...and let it go.

Owned the pro heat pet model two days already stopped working no water suction pickup. Sporadic tool spray and no suction cheaply made motor noise getting louder

Try to get a refund, I bought one and it quit working after three uses. It junk! Get your money back anyway you can.
Good Luck

I'm having the same exact problem. I'm confused as to why Bissell doesn't offer replacement hoses. I thought I had purchased a quality product from a company with integrity...guess not. I'll attempt with the company and see where it gets me. Will update.

I also had the problem with the hose cracking at the hand wand. I believe it happens when you wrap the hose back on. The hose is a little to short when it goes around forcing it to almost kink at the last bend. This definitely a design flaw. Now the part is not avail for my model on their website anymore. Thank goodness that amazon has it.

I know damn well Bissell is aware of the cheap hose they are using on the SpotBot. I went to the store to check out buying a 4th one. The first three had hosed that failed. I chose to not throw another $129 down the drain. I went online to see if there was any similar products available but came up dry. I decided to just buy a replacement hose for $20 and install it myself. I am not happy about spending money and time putting on the same cheap piece of crap that will fail again. Since Bissell and their bean counters don't choose to address the problem I will post my complaint of Facebook every time I have to deal with it. BISSELL, SPEND AN EXTRA BUCK AND PUT A DECENT HOSE ON THE DAMN THING.

Very characteristic of these spotbots it appears. Mine has it too. Not sure I am ready to swear them off as I love the spotbot. It just seems that the hose, something that is crucial to the system, is the weak link. Not sure if it is due to chemicals eroding the plastic, extra stress on the hose (my hose was tight), or just a very cheap plastic. Or maybe a combination of all three - but you would think that testing the durability of this would be something they did before release. I guess not.

Been on the phone for over an hour with Bissell> I have a carpet cleaner (still under warrenty) that will not spray soap. Took to Abbey Lane autorized by Bissell to fix tier machines. What a joke. They replaced all kinds of stuff and it still has the same problem. Called to tell them and was told by the tech I didn't know how to use my machine that it was working fine and I should bring it in for him to show me how to use it. I told him that I had to drive all that way again(I live on the westside they are at Montgomery and Eubank) He tells me he has to drive all the way from Bernalillo. I said you get paid to do that if it bothers him so much he should change jobs. He hung up on me I called and ask to speak to the owner he got on the other line and was a total jerk and laugh and told me he is the only one to work onit and to call bissell. Which I did and spend forever on the phone with no help told to take it back to the jerk even talked to someone named MIca at the corp office and he said I had to take it back to the jerk or mail it to them and they would check it and decide what to do that would take at least a month.I have to go pay for a box and ship it (have no extra money or take it back to an A$$hole. This is what kind of company Bissell is. Take your money and screw you! Please pass this on so people will know not to buy a bissell. Thank all have a great day!

Been on the phone for over an hour with Bissell> I have a carpet cleaner (still under warrenty) that will not spray soap. Took to Abbey Lane autorized by Bissell to fix tier machines. What a joke. They replaced all kinds of stuff and it still has the same problem. Called to tell them and was told by the tech I didn't know how to use my machine that it was working fine and I should bring it in for him to show me how to use it. I told him that I had to drive all that way again(I live on the westside they are at Montgomery and Eubank) He tells me he has to drive all the way from Bernalillo. I said you get paid to do that if it bothers him so much he should change jobs. He hung up on me I called and ask to speak to the owner he got on the other line and was a total jerk and laugh and told me he is the only one to work onit and to call bissell. Which I did and spend forever on the phone with no help told to take it back to the jerk even talked to someone named MIca at the corp office and he said I had to take it back to the jerk or mail it to them and they would check it and decide what to do that would take at least a month.I have to go pay for a box and ship it (have no extra money or take it back to an A$$hole. This is what kind of company Bissell is. Take your money and screw you! Please pass this on so people will know not to buy a bissell. Thank all have a great day!

I bought a Bissell HEAVY DUTY VACUUM in August of 2010...IT DIED IN FEBRUARY OF 2011. It is suppose to have a 5 year warranty but when I called they said I had to take this thing that I paid nearly 200 dollars for to a place that is 40 miles from my house to have it serviced. You would think that if they want to continue to keep customes that they would send a shipping label and have it picked up to be serviced.
The vaccum and the company are broken and they both SUCK and this is not in a good way. I will never buy another Bissell procuct again. They have totally lost me as a customer. They totally give a new meaning to the words...NO SERVICE CUSTOMER SERVICE!

Bought a Bissell 25A3, Don't bother.
I bought it because it heat up the water, a good sales pitch.
If you like filling and emptying the tank for every 4 square feet, then this is your model.
The carpet was so wet after using this carpet cleaner, I was worried about the floor boards warping.
The unit has one tank with a bladder in it, clean water and soap go into the bladder. My opinion is that as the bladder shrinks (clean water is put on the carpet)it impedes the suction of extracting the water out of the carpet.

Called customer service and the service representative was more interested in getting me off the phone than solving my problem.

I bought a Bissell pro-heat carpet shampooer, and it stopped working after 3 uses. I exchanged it for another one at Walmart, and a year later it isn't working. Walmart no longer exchanges or refunds money for Bissell shampooers. I called Bissells customer service, and the problem was more than a trouble shooting problem that could be fixed on the phone. I was given a repair service for my location, called them, they said they have a flat rate charge for fixing Bissells because they continue to break over and over, and the repair people cannot work for free. I asked what I should do, he said don't ever buy a Bissell.

Thank you Complaints Board for this forum and thank you Ross F from Madison Wisconsin for posting. The exact same thing happened to me. Luckily I have the original box because I just bought this Bissell Rewind Model from a Tuesday Morning in October of 2014! Since I can technically take the machine back for a full refund, I have contacted the store manager informing him that Bissell wants me to send the machine directly to them without the attachments, and include photos and a filled out claim form. The Bissell Rep was VERY nice and assured me that I should not return the vacuum to the store, they would take care of me. I let her know that I could care less about the vacuum machine, I wanted to know what Bissell was going to do about my very expensive carpet being ruined by a brand new Bissell machine! She didn't assure me they were going to cover my damages but told me there would be a claim filed if I filled out the paper work and included photos. I was still concerned that if this process took too long I would no longer have the vacuum to return to the store, and my window of opportunity to return it, "no questions asked" would have passed. The Tuesday Morning manager advised me to make a copy of the prepaid return label for my records. I can do one better, I can video tape this horrific phenomenon actually happening in real time because I have a piece of scrap carpet left over from my VERY EXPENSIVE carpet installation. My carpet is by Stanton and it has a short pile and a graphic pattern on it, this happened when I was using the hose attachement. I offered to include this video to the customer Rep and she said it wasn't necessary. I have made a video anyway for my own records. And when asked, "can you cut the burn mark out" I replied "No because because it is a pattern design and you can't cut out what is not physically there anymore".

I will be calling Ross F (thank you for including your phone number!) to find out how he was treated in the end. I do believe in giving a manufacturer the opportunity to make things right before posting photos and video. Thank God for good people out there to take the time to post their stories. Hopefully mine will have a happy ending. But just in case I have to sign a waiver saying that I will "not talk about this", (in order to have my carpet replaced), I will be contacting my lawyer for advise ...and I wanted to share my idea about video taping the phenomenon and contacting the store where you bought the vacuum.

I purchased a BISSELL Little Green Proheat Pet cleaner a year ago, and while using it this weekend the bottom started to leak.
Just so everyone knows, I do not use this all of the time and have probably used it less then 10 times in the year I have owned it.
I took the bottom plate off of the machine to detect what was going on, and in doing so I noticed the small black seal was broken.
I contacted Bissell and they said they do not have parts, but to try a local store. I called the first store and the gentleman explained "because it's under $100 they won't do anything, you have to buy a new one". I'm sorry, but $100 is a LOT of money to be spending in my opinion, and I work extremely hard for my money, so this is not acceptable. The gentlemans response - buy a new one...
I called the second number and the lady informed me that if I have my original receipt and if I purchased it less then 1 year ago, they can send it in and the company will just give me a whole new machine, because they don't have replacement parts for items that are less then $100.
I am shocked at this, and I will be returning the second Proheat cleaner I just purchased for my mother-in-law, because I do not want the same thing to happen to here in 1 years time!

Been on the phone for over an hour with Bissell> I have a carpet cleaner (still under warrenty) that will not spray soap. Took to Abbey Lane autorized by Bissell to fix tier machines. What a joke. They replaced all kinds of stuff and it still has the same problem. Called to tell them and was told by the tech I didn't know how to use my machine that it was working fine and I should bring it in for him to show me how to use it. I told him that I had to drive all that way again(I live on the westside they are at Montgomery and Eubank) He tells me he has to drive all the way from Bernalillo. I said you get paid to do that if it bothers him so much he should change jobs. He hung up on me I called and ask to speak to the owner he got on the other line and was a total jerk and laugh and told me he is the only one to work onit and to call bissell. Which I did and spend forever on the phone with no help told to take it back to the jerk even talked to someone named MIca at the corp office and he said I had to take it back to the jerk or mail it to them and they would check it and decide what to do that would take at least a month.I have to go pay for a box and ship it (have no extra money or take it back to an A$$hole. This is what kind of company Bissell is. Take your money and screw you! Please pass this on so people will know not to buy a bissell. Thank all have a great day!

I just experienced the same problem...the vacuum seemed to overheat and while using the hose and its attachment, burned a quarter sized hole in my carpet. I called customer service and they want me to ship it to them--- fat chance. I'll just throw this out and NEVER purchase a Bissell product again.

Amen pal! Same damn problem here.. The Bissell, unlike a Dyson, will not shut off the turning of the brush when using the hose attachment. Who the hell designed this thing? My two year old was crawling towards the damn thing while I was using the hose attachment on my sofa.. Thank the good lord, I turned around in time to see him before he stuck his fingers it. It did not get my son, but it did burn black marks into my carpet.

Bissell could care less about it's customers.. When it comes to customers service from Bissell, "You're on your own!"

Had two - first one the turbo brush seized after about 4 uses and since replacing the part(s) was looking to be not much less expensive than replacing the machine, I made the mistake of buying another Bissell Proheat - big mistake! After two uses, the machine one leaves a trail of dirty water behind one the " freshly cleaned" carpet! Warranty is up and the problem appears to be a common one requiring the tank to be replaced - that is NOT going to happen so ... like the piece of garbage that it is, out it will go with the rest of the garbage and out I will go to buy a Hoover. Henceforward Bissell will be associated in my mind with "Big Mistake"!

My girlfriend's model 8905 plastic pump pulley is done. Cheap crap and most likely a result of corporate "value engineering". Hah!

Please add me to the list of very un-happy Bissell ProHeat customers. I have the same story...no water comes from the pump after owning the piece of junk for less than a year. Unfortunately for me, I can't replace it or fix it and times are tuff here in Las Vegas. Bissell how do you still exist as a company in Michigan? Something needs to be done.

I'm so mad reading the above reviews! I too bought a Bissell Proheat (after all it's Bissell right) trusting the company name and its long history. After several uses, the sprayer stopped working. I too went through all the trouble shooting steps to no avail. Called the Service Center. After being hung up on twice, I was able to speak with a rep who was very patient and considerate however after removing the brush bar and cleaning around the jets with a toothbrush I still had intermittent spray. Went online to find a repair shop and found this site. After reading the complaints, I've decided to take it apart myself as it is out of warranty. I will NEVER buy another Bissell. I also had bought their vac around the same time, the one that advertises itself as specific for homes with pets. Worst vacuum I've ever had. Bisssell should be ashamed.

Caution: For comedic relief in this letter, puns are intentionally used!

I've been using a Bissell Pro Heat 2x for almost 2 years now. I didn't purchase it, but borrowed it from my mother-in-law a handful of times..., .(maybe 5) Well guess what...it stopped spraying water, which means it's broken. So I did what any person who is mechanically inclined do, and I attempted to repair it myself. After talking to a local repair shop a bit, I thought I would take a stab at the phone diagnosis, and my own thoughts...so I bought a new water pump. ($23) I should mention this fun little fact that as I was entering the store to pick up the part, an older gentleman was picking his same model as mine up, so of course I was all ears...his cleaner's failure was the water line solenoid, which is a fancy word for an electrically controlled switch, which cost him $90. After straining my back and squinting for an hour and a half, I got it together and installed...it is spraying better, but still not consistent! Grrrrrr... I may have to replace my solenoid as well. Local shops want $90 to $125 to fix these issues...half the cost of the machine! One shop told me that the issue could be clogged spray heads, a clogged or bad heater, (I did take the heater apart, it was spotless minus a dime sized calcium deposit, however I could have used a service manual to test the heater itself, just haven't gotten that far) or the other two issues I previously mentioned. The other repairman I talked to, says he gets a TON of the Bissell cleaners, and a VERY SMALL amount of the Hoovers. He called repairs on the Hoovers "rare", which many times could be attributed to customer abuse or misuse. Also, it was mentioned that you fix it once, chance are it or something else will break again...this is also the theme of reviews I read online!)
I tried to get my mother-in-law to return it to Sam's and insist on getting her money back, as I'm guessing it's only been used 20 times in the past 2 years, but of course she wants to be the martyr, and just buy another one. I don't believe in sweeping a vacuum company's stifling underperformance under the rug, just to save face or convenience standing in line at the store. A couple little known facts are this...

1. Sam's club is constantly getting financially "clubbed" themselves by Costco, which has a lifetime satisfaction guarantee on most items except jewelry and electronics, therefore, out of competitions sake, you may get lucky if you stand your ground at Sam's, and threaten to go to Costco if you have to, for them to return Bissell's $200 hat stand. (I was told this under breath by a Sam's employee a while back, things may have changed since then) Of course, Costco should not only take it back, but they should drop this product all together.

2. If they still won't take it back, no matter where you bought it...then check out to see if your state has a "lemon law". (designed to protect consumers from getting stuck with owning a consistently failing product. Check with a your local friendly lawyer, or look it up yourself for further instruction. I actually got Home Depot to return an $800 power washer that was purchased 2 years prior under this premise.) If they do, you're in luck! It's clear that this product is truly a "lemon", because it really sucks to own one! Also, from what I have read online, Bissell is not helpful in resolving customer issues either.

Bottom line recommendation for everyone...Don't buy the Bissell ProHeat...anywhere. Buy a Hoover-it blows the Bissell out of the dirty water that it sits in! Just read the reviews and compare...heck, just look at the star rating... 4.6 vs. 2.8...lol (or rug Doctor, but it's double the cost...yikes) Buy it at Costco, so if by chance it ever fails, you can return it there. It's worth the $50 membership fee, believe me! (I have easily burned $50 in time, gas, vacuum parts, and energy trying to fix this thing, and I'm not done yet!) I have been a member of Costco for years, and they have great products, at usually great prices...just depends on what you buy there. Don't feel guilty for returning it, either...Costco will make their money off you in other ways! Thanks for reading, and I hope it saves you from the heartache that I and many others have experienced! -Byron from KC

my husband bought this unit for me. After 5 times of use it quit squirting water. I called the service cntr and was told how to fix it. It squirted for a couple minutes & quit again. I called the service cntr again & was told to get my pliers and screwdriver back out. I operated on it & couldn't get it to work. I was told it was still under manufacturers warranty & to bring it back to the store for exchange. Walmart told me they wished Bissell would stop telling people they could return it after 60 days cause they won't. The lady at the service counter said she sees ALOT of these coming ack but there's nothing they can do. This machine is a piece of crap.

Mine sprays solution from the tool wand but not from under the machine. We would not have bought a bissell, but for the fact that there is almost nothing else, on a consumer level, left on the market. I will have to try gettin it fixed, as it is still under warrantee, but I expect it will only give me the one usage. Dissappointing.

Wish I had read these complaints prior to buying the Bissell Pro-Heat for our home. I brought the first unit back after the pinion gear broke on its second use. Wal-Mart was kind enough to provide me with another machine. We got a little more use from the second machine, but after about 6 sporadic uses this past year, the gear assembly broke from the housing (same problem as the first machine), and we are again stuck with a machine that has no functioning brush. I called Bissell Service. The closest repair facility is 170 miles away, and my unit is not in warranty. Decision made. Scrap pile. Tomorrow, I will rent a Rug Doctor unit from Home Depot. I don't like to disparage products, but this drive gear and belt problem seems to be an unresolved issue with Bissell. We will shop again for other name brands, and I will refer to this site for as a reference check first.

Just got one as an early christmas present, this would be my third pro- heat...It is going back..I too had the same problems, i got pretty good at repairing them. Found two of them at the curb, only to find the same failure of parts...actually used a pulley from another vac. Then had no water out of the cleaning tank. also had the large leaking problem out from underneath the unit. This inferior product will be your very own stress generator...pretty funny, as the suction started to fail i put a 35lb dumbell on it or had my 40lb. son ride on it..whatever happend to good old fashioned products? Please, Please, Please, do not buy this product. You too will feel disapointed...

Totally agree. I have only used it a couple of times because of spills. 3 times very gently I used it, it broke with exactly the same result. Same part broken etc. Only mine was out of warranty.

I am really needing to use this today

5.20.2023

Any suggestions on how to get it out without damaging it.

We used this once and it worked great. Went to use it again and the water/cleaning solution would not dispense. It would not come out on the regular trigger or the clean shot function.

I have had about 10 of your vacuum that you express are for pet hair. All of them crapped out after 6 months. I have two rescue dogs who shed and I vacuum every day. Please make one that stands up to that kind of abuse. All of the ones I tried didn’t last more than 6 months. Very disappointed in them. I would use them if they worked.

We got A New Bissell 7 Day ago " a model # 6583 " From Walmart, Got It Home We Live 25 mil From Town and this Bissell Will Not Work Now and Bissel Will ive The Part In 14 to 20 Day to Fix It Not .. Will Not get a Bissel! This CO . Need Help In Customer service ... Got My Money Back From Walmart . Thank God

Bissel is a company with bad customer service, they wont take back their shoddy vacuums, we spent alot of money on one that we cannot use, i will never purchase anything from bissel again, money down the drain, im very dissatisfied with them.

I bought this machine last night and will be taking it back to the store I purchased it from today. It is the worse carpet cleaner that I have ever used. Last night while cleaning or should I say trying to clean my living room carpet it stopped working. I spent more time trouble shooting with this thing than cleaning the carpet. It is not worth the money that I spent on it and I hope that this will make people aware of this and all the headaches that come with it.

I bought this product last night and got half way through my living room when the thing stopped working. I have owened cleaners for many years but I have to say this is the worst one out there. With all the trouble shooting you have to do and try to figure out what you could have done wrong if anything. It's not worth the money I paid for it and I will be taking it back to the store that I bought it from today. Please beware of this one.

I have had alot of trouble with their carpet cleaners, the new heated turbo one.

Do not buy one. I wasted $179. They have replaced the first one which would not eject the solution onto the carpet and now the new one won't suction the water back up.
This company is for the birds.
I had two big green machines and got great use out of them but the new products are all bad and the solution, the soap, ruins the pumps in these uprights.