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2.3 43 Reviews

Bissell Homecare Complaints Summary

14 Resolved
29 Unresolved
Our verdict: Engaging with Bissell Homecare, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Bissell Homecare reviews & complaints 43

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10:07 pm EDT
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Bissell Homecare Vaccum

I have purchased a bissell compact cleaner vacuum back in January of 2013 and thee belt just broke on me today, along withe thee roller brush. I called thee company because it says on thee box 1year warranty. I called to see if thee part for my vacuum could be replaced because it hasn't even been a year yet. The lady in customer service told me theat thee piece could not be replaced because it wasn't included in thee warranty. I theought "well its a part of thee vacuum", she told me well since its only been two monthes since i have purchased thee vacuum theen theey will send me anotheer one. I theought "cool", until she told me it wouldn't arrive until April 15the 2013. That's a whole monthe away and its just crazy how poor thee customer service is at Bissell. The box clearly states a warranty and if theey can not honer theat theen theey shouldn't be in business. I am disgusted at thee theought of not having thee equipment to clean my house and I only had thee vacuum for a few monthes. I guess Hoover will definitely be my next choice. I am very disappointed and outraged fifty bucks down thee drain.

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Taylorh2
Aurora, US
Mar 12, 2013 8:20 am EDT
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THE THE THE THE THE THE

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beverly ferguson
ft. dodge, US
Mar 11, 2013 10:32 pm EDT
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bad customer service ive had them out 5 times to fix my samsung fridge, still cant fix it, cant even call to cncel suppose to b out today but cant come cause the weather if the mail can come y cant they, this has been going on amonth lost a lot of money with this they always put me on the bottom of the list, but by rights should b on top whats wrong with this picture, i will never buy anything again from sears.

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beverly ferguson
ft. dodge, US
Mar 11, 2013 10:26 pm EDT
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i bought a samsung refrigerator, called sears to fix it theyve been out 5 times still cant fix it. cancelled twice ordered same part twice evrytime they cancell takes 2 weeks to get them to come out, instead of putting me on top, they put me when they are caught up, this is bad customer service, instead of trying to please a customer, they r driving them away, im very unsatisfied, they should not b n business.

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9:38 pm EST
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Bissell Homecare powerforce helix

I just bought a Bissell powerforce helix. I also bought an additional 2 year replacement plan for $7.00 from Walmart. This was 9/28/2012 and it's only 1/27/2013 and it's stopped working all together. so I called Walmart and even tho I payed $7.00 for there 2 year replacement plan they said I had to call Walmart product service so I did and they said I had to call bissell because there not covering it. Now why bother buying a replacement plan if there just going to take your money and not provide service. So after the run around and irritation I called Bessel and now there giving me the run around. P.o.s vacuum and short service . My next call is the better business burro on both Walmart and Bissell

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3:22 pm EST
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Bissell Homecare wont come on this is my 2nd one with the same problem it worked 2 weeks

i bought the bissell powerforce vacuum the first week in December and used it maybe 4 times the power switch does not work so i couldn't find my receipt and purchased another one from Walmart and approximately 2 weeks later it is doing the same thing the power switch does not work so now i have 2 vacuum in my closet that are new and not working help

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4:10 pm EST
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Bissell Homecare Burned my carpet

While using the attachments, the vacuum left a 10" x 2" burn mark on my carpet [the brush beater on this vacuum continuously rotates and is supposed to raise up when using the attachments]. In order to file a claim, they told me I must package the vacuum at my own expense (they provided a pre-paid shipping label), complete an "Incident Report", and submit 3 photographs of the affected area. Once they received the vacuum, it would go to a resolution specialist for "inspection". After that, I would be contacted about my options. I asked them for a turnaround time as I wanted to know how long I would be without a vacuum. They couldn't give me one. I had to buy a new vacuum (definitely NOT a Bissell). Good thing, because it took 16 days from the time I shipped the vacuum to the time someone contacted me. I was told that there was nothing wrong with the vacuum, and that I must have been leaning on the vacuum when using the attachments. BUT they would replace my vacuum. I got an estimate and asked for damages for my ruined carpet. They insisted carpeting depreciates. I am taking them to Small Claims Court today.

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6:01 am EDT
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Bissell Homecare Bissell carpet cleaner stained my carpet

Several years ago, I purchased a Bissell carpet cleaner with red/orange brushes on it. When I used it on my carpet, it left red/orange streaks on my carpet. I contacted Bissell immediately and was told to try going back over the streaks to see if it would remove it. I did not want to use it anymore on my carpet as I didn't need more or darker streaks in my carpet. I was instructed to send in the carpet cleaner so they could test it in their lab. I sent it along with pictures of the damage to my carpet. The answer I got from Bissell was that in the lab tests they could not simulate the streaks and that the color in my pictures did not exactly match the color of their brushes. I told them if they would come to my home they could see that the color was an exact match, that the color in the photo may not have matched exactly since it was a photograph. But they refused to take responsibility of the damage to my carpet caused by their defective carpet cleaner. From reading the list of complaints against Bissell, consumers can see Bissell is a company that makes defective products and does not stand behind their products. Stay away from Bissell products. Buyer BEWARE !

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10:49 pm EDT
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Bissell Homecare Bissell product caused stains on my carpet

I will continue to proclaim that Bissell is not a company to be trusted. Buyer BEWARE ! From reading these complaints, it sounds like Bissell continues to product shoddy products and will not stand behind the products they make. Several years ago, I purchased a Bissell carpet cleaner with the red/orange brushes. The product left red/orange streaks on my carpet from the brushes. I immediately called and they told me to clean the carpet again and see if they would go away. Why would I use a product again that had just caused stains on my carpet. I sent them the product back as they requested along with pictures of the damage to my carpet. They denied that their product caused the damage. They said the color in the pictures did not exactly match the color of their brushes. They said they analyzed the cleaner and it did not reproduce the stains in their lab so they were not liable. They are a horrible company that produces terrible defective products and they care nothing at all about their customers or the damage that they cause.

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Carma Grigsby
, US
Sep 05, 2016 9:20 am EDT

My new power lifter multi cyclonic rewind Bissell sweeper melted the carpet in five places and turned the areas blue scratchings like the brush. The carpet was just installed white carpet. It's actually melted and in bedded in the carpet the bristles.

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2:57 pm EDT

Bissell Homecare Defective product

I have a bissel powerforce and the roller bar broke after a few months of use, I called the customer service department and they said I must have hit something hard? but they would replace it for free, well now it is broke again, I only have 2 rooms with carpet, this product must have something defective to have this part continue to go bad. I have been told that I have to pay to have this part replaced again. I guess I will go back to Hoover!

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10:24 pm EDT

Bissell Homecare Customers don't matter

Purchased can of Power Shot 2 days ago. Use twice on day of purchase. Next day, sprayer did not work. Contacted Bissell's awful customer service 3 times. First call, placed on hold and forgotten about. Second call, customer service rep acted like I was bothering her. Was told to soak sprayer cap in hot water. I did, still did not spray. Called customer service 3rd time was asked for numbers on can and told I would be receiving coupons for purchase of any Woolite product. I had already decided that because of such poor customer service and undue aggravation to me, that I would not be spending my money on "any" of their products. Received an e-mail reply from the customer service today after e-mailing the company and still was not pleased with response. I was told I would have to bring the product back to the store to receive that. Well, unfortunately, I do not have the receipt. I get extremely annoyed every time, I look at a full can of shampoo that I paid for and cannot use. Every call to Bissell resulted in them distancing themselves from a defective can of shampoo. Not once did their customer service apologize for the inconvenience to me, except the e-mail response. Another issue that angered me was the fact that all of their customer service representatives addressed me by my first name. I really take offense when anyone who I am dealing with on a business level addresses me on a first name basis. Bissell is really lacking by not training/requiring their representatives to address customers by their last names. I have never been so annoyed over a call to a company about a defective product as I have been with Bissell. It seems that the bigger companies are the worst!

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12:58 pm EDT

Bissell Homecare Beware of Bissell's rebate fulfillment promise and procedures

Since December 2007, I have been trying to receive my $20 rebate from Bissell with no luck.

I filled out the Bissell Rebate Form, attached my "original" receipt and cut out the UPC label from the box and mailed it all in.

In mid-January 2008, I received a "Xerox" copy of a Bissell form that stated that I had not complied with all their requests in regard to said rebate, and therefore, was not entitled to anything.

Since then I have e-mailed their customer-service department, called their customer-service department, and sent a registered letter to their corporate headquarters only to receive a letter from them stating that they need the "original" receipt and "original" UPC label from the box in order to process my request.

If I were a dog - this would be the time when I felt as if I were chasing my non-existent tail.

Original means "one". You get one original receipt and that's it. Once you send it in - you have no more original.

I think even Bill Clinton would not be able to parse the meaning of the word "original"!

At this point I have spent more time and money on postage, etc. than I will ever recoup via the $20 rebate - but it's now become a matter of principle for me.

And what makes me even angrier is the fact that nightly on TV the state of Michigan (in which Bissell is located) has employed a professional Hollywood actor to make a plea for that state for business to come there to set up shop because it's a "wonderful state in which to do business".

I agree - especially if you're crooked as the day is long. I'm writing a letter to the Michigan State Attorney General's Office, my state's Attorney General and filing a complaint with the BBB of my state and that of Michigan.

Companies should not offer rebates if they have no intention of honoring them.

And the interesting part is - on top of everything else - Bissell Corporate lied to me when they stated in their letter to me that they had "NO" record of any correspondence from me.

Because their customer service rep made the mistake of telling me that the Model Number I gave him via phone didn't match the "serial number they had on file for me". So apparently they had received my "original rebate form and receipt, etc." and my e-mail.

Has anyone else had this problem with the Bissell offer that was made in December 2007, in which they advertised on TV?

Because I sure hope not for your sake.

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6:50 pm EDT

Bissell Homecare Absolute Crap !

The Bissell PowerSteamer is an absolute piece of [censored]. The "sprayer" doesn't spray, but drips occassionally, and what few droplets come out are almost sucked up by the suction unit. I could pee a stream better than the piece of garbage.

Have wanted a carpet cleaner for years and finally bought one after researching for months. Spent more on that garbage than I do on a weeks worth of food for my three kids.

I am assuming that the 3 yr old in Laos that worked in the sweatshop to produce that crap is not to blame, but Bissell sells an inferior product and should be ashamed of themselves.

After fighting with that thing for over an hour I took it straight to the dumpster and tossed it in

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7:37 pm EST

Bissell Homecare have been trying to receive my $20 rebate from Bissell with no luck

Since December 2007, I have been trying to receive my $20 rebate from Bissell with no luck.

I filled out the Bissell Rebate Form, attached my "original" receipt and cut out the UPC label from the box and mailed it all in.

In mid-January 2008, I received a "Xerox" copy of a Bissell form that stated that I had not complied with all their requests in regard to said rebate, and therefore, was not entitled to anything.

Since then I have e-mailed their customer-service department, called their customer-service department, and sent a registered letter to their corporate headquarters only to receive a letter from them stating that they need the "original" receipt and "original" UPC label from the box in order to process my request.

If I were a dog - this would be the time when I felt as if I were chasing my non-existent tail.

Original means "one". You get one original receipt and that's it. Once you send it in - you have no more original.

I think even Bill Clinton would not be able to parse the meaning of the word "original"!

At this point I have spent more time and money on postage, etc. than I will ever recoup via the $20 rebate - but it's now become a matter of principle for me.

And what makes me even angrier is the fact that nightly on TV the state of Michigan (in which Bissell is located) has employed a professional Hollywood actor to make a plea for that state for business to come there to set up shop because it's a "wonderful state in which to do business".

I agree - especially if you're crooked as the day is long. I'm writing a letter to the Michigan State Attorney General's Office, my state's Attorney General and filing a complaint with the BBB of my state and that of Michigan.

Companies should not offer rebates if they have no intention of honoring them.

And the interesting part is - on top of everything else - Bissell Corporate lied to me when they stated in their letter to me that they had "NO" record of any correspondence from me.

Because their customer service rep made the mistake of telling me that the Model Number I gave him via phone didn't match the "serial number they had on file for me". So apparently they had received my "original rebate form and receipt, etc." and my e-mail.

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TODD007
Los Alamitos, US
Mar 27, 2014 12:06 am EDT

Bissell sucks. Outsourcing customer service. Time line on product being shipped out is an absolute lie. Required emails to be sent to customer on when product is shipped is also an absolute lie. Bissell your product is garbage & customer service is worst than the
DMV! Ill stick to the old fashioned way BROOM, DUSTPAN, MOP, BUCKET, & a (ROYAL) CARPET CLEANER.

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va_girl
Norfolk, US
Mar 06, 2011 12:00 am EST
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Who spends over three years pursuing a $20 rebate? Breathe...and let it go.

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12:19 pm EST
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Bissell Homecare quality of product

my husband bought this unit for me. After 5 times of use it quit squirting water. I called the service cntr and was told how to fix it. It squirted for a couple minutes & quit again. I called the service cntr again & was told to get my pliers and screwdriver back out. I operated on it & couldn't get it to work. I was told it was still under manufacturers warranty & to bring it back to the store for exchange. Walmart told me they wished Bissell would stop telling people they could return it after 60 days cause they won't. The lady at the service counter said she sees ALOT of these coming ack but there's nothing they can do.

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Never buy Bissel again
, US
Dec 13, 2015 9:20 pm EST

Owned the pro heat pet model two days already stopped working no water suction pickup. Sporadic tool spray and no suction cheaply made motor noise getting louder

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6:53 pm EST
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Bissell Homecare Not in Store, and was not given raincheck

Went to purchase quicksteamer and there were non-stoced on the self. Went to customer service the supervisor on duty said she has some in the stock room. I waited over 25 minutes and she never came back nor was I given a raincheck on this item. The item was being sold for $79.99. I would like for someone to call me or send me a rain check at this address. 3423 Gateshead Manor Way, apt. 103 Silver Spring, MD 20904, as soon as possible.

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Lorrie LHeureux
Pacifica, US
Nov 07, 2010 8:01 pm EST
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Try to get a refund, I bought one and it quit working after three uses. It junk! Get your money back anyway you can.
Good Luck

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1:27 pm EDT
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Bissell Homecare Vacuum hose, dryrots/cracks

I purchased a Bissell SpotBot about two years ago and until recently, was well pleased with it. After each use, I would clean it and make sure it was dry, then store it away until the next use. Well the other day I needed it, took it out and noticed that it was not working properly.. on closer examintation, I noticed that the hose, up next to the hand wand, was cracked- broken, almost half way around, and was sucking air through the crack instead of pulling the water from my rug. I contacted Bissell via their website, in hopes of getting it repaired at their cost since the hose had yellowed, and hardened over time and really should not have been made from a cheap material like that. Well, they informed me that they do not offer that replacement part and I would need to find a local Bissell service tech to fix it at of course, a cost to me. I informed them that I had three of their products, the SpotBot, the Pro Heat 2 carpet shampoo Vac, and a Pet hari eraser, that I had spent a small fortune with them, and since it is their product, they should take care of this for me, and I got a reply back once again telling me they do not have the part and I need to have it fixed at a cost to myself. Now, I have worked in a Factory for almost Twenty years, and I know that the quality of an item, and customer service are the meat and potatoes when it come to business.. If Bissell does not care about their customers, then I say to hell with Bissell.. Buy their trash at your own risk. For me, I am junking all my Bissell trash and going with Dyson, they seem to care about their customers.

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Ted Kaiser
, US
Oct 24, 2017 7:14 pm EDT

I'm having the same exact problem. I'm confused as to why Bissell doesn't offer replacement hoses. I thought I had purchased a quality product from a company with integrity...guess not. I'll attempt with the company and see where it gets me. Will update.

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Laneym5040
, US
Mar 12, 2017 2:08 pm EDT
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I also had the problem with the hose cracking at the hand wand. I believe it happens when you wrap the hose back on. The hose is a little to short when it goes around forcing it to almost kink at the last bend. This definitely a design flaw. Now the part is not avail for my model on their website anymore. Thank goodness that amazon has it.

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Ohio Dan
, US
Feb 19, 2017 5:59 pm EST
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I know damn well Bissell is aware of the cheap hose they are using on the SpotBot. I went to the store to check out buying a 4th one. The first three had hosed that failed. I chose to not throw another $129 down the drain. I went online to see if there was any similar products available but came up dry. I decided to just buy a replacement hose for $20 and install it myself. I am not happy about spending money and time putting on the same cheap piece of crap that will fail again. Since Bissell and their bean counters don't choose to address the problem I will post my complaint of Facebook every time I have to deal with it. BISSELL, SPEND AN EXTRA BUCK AND PUT A DECENT HOSE ON THE DAMN THING.

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Kyle H
Chandler, US
Oct 22, 2014 3:10 am EDT

Very characteristic of these spotbots it appears. Mine has it too. Not sure I am ready to swear them off as I love the spotbot. It just seems that the hose, something that is crucial to the system, is the weak link. Not sure if it is due to chemicals eroding the plastic, extra stress on the hose (my hose was tight), or just a very cheap plastic. Or maybe a combination of all three - but you would think that testing the durability of this would be something they did before release. I guess not.

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4:35 pm EDT

Bissell Homecare Unless your willing to spend $400 on a vacuum it appears the whole market is turning disposable

Right price point, but on first day can see many weaknesses. Appears that one great vacuum engineer built a terrific bagless system and then three engineers followed behind making the plastic thinner and the accessories cheaper. Bissell promotes no more bags, but only offers disposabe $12 HEPA media. Other brands may offer this as washable. Seems like Bissell is anticipating the weak supports for the foot pedal breaking as, the "handle release/detent pedal" is listed in replacement parts. Put a foot on it and it bends. Dusting brush/upholstery tool is harsh and ineffective, would only scratch your TV screen or high polish furniture. Step and floor cleaning accessories are extra, not available at my Home Depot or Lowe's and unclear as to whether there are any bristles on the brushes (viewing Bissell web).

That said, the suction power is great and the pet turbo brush is very powerful. Looking at other complaints, I'm wary of how long it will last. Not willing to spend more right now, so we're sticking with it. We bought the Bissell steam vac a month prior and are quite impressed with how it's done its first two cleanings. Very tricky getting wet lint out of thin steam vac head. And no cleaning tips on this from Bissell either.

Unless your willing to spend $400 on a vacuum it appears the whole market is turning disposable. Look out landfill here come the vacuum cleaners.

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5:38 pm EDT

Bissell Homecare Don't ever buy a Bissell

I bought a Bissell pro-heat carpet shampooer, and it stopped working after 3 uses. I exchanged it for another one at Walmart, and a year later it isn't working. Walmart no longer exchanges or refunds money for Bissell shampooers. I called Bissells customer service, and the problem was more than a trouble shooting problem that could be fixed on the phone. I was given a repair service for my location, called them, they said they have a flat rate charge for fixing Bissells because they continue to break over and over, and the repair people cannot work for free. I asked what I should do, he said don't ever buy a Bissell.

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10:30 am EST
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Bissell Homecare Avoid them

We have had other Bissell products (carpet cleaners) and have always been very pleased. So when it came time to buy a vacuum we decided to try the Bissell Pet Hair Eraser Dual Cyclonic Vacuum #3920. What a piece of junk. Within the first 45 days the flex hose collapsed on itself, Bissell replaced it. The worst part about this product is that it gets VERY HOT. The worst part about dealing with the Bissell Company is their customer service department, even when buying belts etc. they have proved to be worthless. I would advise you to keep your receipt (you are going to need it) and purchase your parts etc. through a reputable co., avoid dealing with or giving your personal information to Bissell directly.

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Never been treated so badly by a company
Albuquerque, US
Jan 03, 2013 6:34 pm EST
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Been on the phone for over an hour with Bissell> I have a carpet cleaner (still under warrenty) that will not spray soap. Took to Abbey Lane autorized by Bissell to fix tier machines. What a joke. They replaced all kinds of stuff and it still has the same problem. Called to tell them and was told by the tech I didn't know how to use my machine that it was working fine and I should bring it in for him to show me how to use it. I told him that I had to drive all that way again(I live on the westside they are at Montgomery and Eubank) He tells me he has to drive all the way from Bernalillo. I said you get paid to do that if it bothers him so much he should change jobs. He hung up on me I called and ask to speak to the owner he got on the other line and was a total jerk and laugh and told me he is the only one to work onit and to call bissell. Which I did and spend forever on the phone with no help told to take it back to the jerk even talked to someone named MIca at the corp office and he said I had to take it back to the jerk or mail it to them and they would check it and decide what to do that would take at least a month.I have to go pay for a box and ship it (have no extra money or take it back to an A$$hole. This is what kind of company Bissell is. Take your money and screw you! Please pass this on so people will know not to buy a bissell. Thank all have a great day!

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1:59 pm EST
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Bissell Homecare Waranty Inspection time

I bought a Prolite upright almost 5 years ago. about 30 days ago I was sweeping and the bottom portion of the sweeper literally exploded. The sweeper has a 5 year waranty on the motor and 10 years on the motor housing. I waited a week to receive a return authorization. another wekk for Bissell to receive the vacuum. It has now been over a week since they received the vacuum. Called Bissell and they haven't even looked at the failed unit. I have not cleaned my carpets for 1 montrh now and they are dirty. I feel it has taken Bissell to long to repair or replace the unit. They no longer manufacture this model. Therefore the problem should have been solved.

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Never been treated so badly by a company
Albuquerque, US
Jan 03, 2013 6:25 pm EST
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Been on the phone for over an hour with Bissell> I have a carpet cleaner (still under warrenty) that will not spray soap. Took to Abbey Lane autorized by Bissell to fix tier machines. What a joke. They replaced all kinds of stuff and it still has the same problem. Called to tell them and was told by the tech I didn't know how to use my machine that it was working fine and I should bring it in for him to show me how to use it. I told him that I had to drive all that way again(I live on the westside they are at Montgomery and Eubank) He tells me he has to drive all the way from Bernalillo. I said you get paid to do that if it bothers him so much he should change jobs. He hung up on me I called and ask to speak to the owner he got on the other line and was a total jerk and laugh and told me he is the only one to work onit and to call bissell. Which I did and spend forever on the phone with no help told to take it back to the jerk even talked to someone named MIca at the corp office and he said I had to take it back to the jerk or mail it to them and they would check it and decide what to do that would take at least a month.I have to go pay for a box and ship it (have no extra money or take it back to an A$$hole. This is what kind of company Bissell is. Take your money and screw you! Please pass this on so people will know not to buy a bissell. Thank all have a great day!

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6:23 pm EDT
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Bissell Homecare Burned our carpet and we must box it

Our Bissell vacuum burned gray marks into three parts of our carpet. We were using the hose attachment to clean our couch and moved the vacuum three times as we moved along the couch with the hose. We then turned around to see three grey strips burned into our carpet where the vacuum had been sitting as we were working with the hose attachment on the couch. We called Bissell and they informed us that we would have to find a box to ship the product - this is a vacuum, a rather large item to find a box for and pack up. When I asked about the carpet damage they told me to include two photos inside the box I'm supposed to take a few hours out of my day to go find. I inquired as to whether they sometimes pay for people's damaged carpets and they did not provide an answer. So, after I spend four hours traveling to Target to beg for a spare large box, packing this thing up, and sending it off to Bissell, perhaps I'll learn if they will pay for our damaged carpet. Such a shame that Bissell places the packaging of their defective product on our backs.

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Delano57
Asheboro, US
Mar 18, 2011 5:52 pm EDT

I bought a Bissell HEAVY DUTY VACUUM in August of 2010...IT DIED IN FEBRUARY OF 2011. It is suppose to have a 5 year warranty but when I called they said I had to take this thing that I paid nearly 200 dollars for to a place that is 40 miles from my house to have it serviced. You would think that if they want to continue to keep customes that they would send a shipping label and have it picked up to be serviced.
The vaccum and the company are broken and they both SUCK and this is not in a good way. I will never buy another Bissell procuct again. They have totally lost me as a customer. They totally give a new meaning to the words...NO SERVICE CUSTOMER SERVICE!

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brian7944
Holland, US
Oct 07, 2010 12:37 pm EDT
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Bought a Bissell 25A3, Don't bother.
I bought it because it heat up the water, a good sales pitch.
If you like filling and emptying the tank for every 4 square feet, then this is your model.
The carpet was so wet after using this carpet cleaner, I was worried about the floor boards warping.
The unit has one tank with a bladder in it, clean water and soap go into the bladder. My opinion is that as the bladder shrinks (clean water is put on the carpet)it impedes the suction of extracting the water out of the carpet.

Called customer service and the service representative was more interested in getting me off the phone than solving my problem.

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crystal05
, US
Sep 12, 2011 7:44 pm EDT

I bought a Bissell pro-heat carpet shampooer, and it stopped working after 3 uses. I exchanged it for another one at Walmart, and a year later it isn't working. Walmart no longer exchanges or refunds money for Bissell shampooers. I called Bissells customer service, and the problem was more than a trouble shooting problem that could be fixed on the phone. I was given a repair service for my location, called them, they said they have a flat rate charge for fixing Bissells because they continue to break over and over, and the repair people cannot work for free. I asked what I should do, he said don't ever buy a Bissell.

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VideoTape-it-happening!
, US
Dec 05, 2014 9:47 am EST

Thank you Complaints Board for this forum and thank you Ross F from Madison Wisconsin for posting. The exact same thing happened to me. Luckily I have the original box because I just bought this Bissell Rewind Model from a Tuesday Morning in October of 2014! Since I can technically take the machine back for a full refund, I have contacted the store manager informing him that Bissell wants me to send the machine directly to them without the attachments, and include photos and a filled out claim form. The Bissell Rep was VERY nice and assured me that I should not return the vacuum to the store, they would take care of me. I let her know that I could care less about the vacuum machine, I wanted to know what Bissell was going to do about my very expensive carpet being ruined by a brand new Bissell machine! She didn't assure me they were going to cover my damages but told me there would be a claim filed if I filled out the paper work and included photos. I was still concerned that if this process took too long I would no longer have the vacuum to return to the store, and my window of opportunity to return it, "no questions asked" would have passed. The Tuesday Morning manager advised me to make a copy of the prepaid return label for my records. I can do one better, I can video tape this horrific phenomenon actually happening in real time because I have a piece of scrap carpet left over from my VERY EXPENSIVE carpet installation. My carpet is by Stanton and it has a short pile and a graphic pattern on it, this happened when I was using the hose attachement. I offered to include this video to the customer Rep and she said it wasn't necessary. I have made a video anyway for my own records. And when asked, "can you cut the burn mark out" I replied "No because because it is a pattern design and you can't cut out what is not physically there anymore".

I will be calling Ross F (thank you for including your phone number!) to find out how he was treated in the end. I do believe in giving a manufacturer the opportunity to make things right before posting photos and video. Thank God for good people out there to take the time to post their stories. Hopefully mine will have a happy ending. But just in case I have to sign a waiver saying that I will "not talk about this", (in order to have my carpet replaced), I will be contacting my lawyer for advise ...and I wanted to share my idea about video taping the phenomenon and contacting the store where you bought the vacuum.

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Verm1
Drums, US
May 20, 2013 12:50 pm EDT

I purchased a BISSELL Little Green Proheat Pet cleaner a year ago, and while using it this weekend the bottom started to leak.
Just so everyone knows, I do not use this all of the time and have probably used it less then 10 times in the year I have owned it.
I took the bottom plate off of the machine to detect what was going on, and in doing so I noticed the small black seal was broken.
I contacted Bissell and they said they do not have parts, but to try a local store. I called the first store and the gentleman explained "because it's under $100 they won't do anything, you have to buy a new one". I'm sorry, but $100 is a LOT of money to be spending in my opinion, and I work extremely hard for my money, so this is not acceptable. The gentlemans response - buy a new one...
I called the second number and the lady informed me that if I have my original receipt and if I purchased it less then 1 year ago, they can send it in and the company will just give me a whole new machine, because they don't have replacement parts for items that are less then $100.
I am shocked at this, and I will be returning the second Proheat cleaner I just purchased for my mother-in-law, because I do not want the same thing to happen to here in 1 years time!

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Never been treated so badly by a company
Albuquerque, US
Jan 03, 2013 6:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Been on the phone for over an hour with Bissell> I have a carpet cleaner (still under warrenty) that will not spray soap. Took to Abbey Lane autorized by Bissell to fix tier machines. What a joke. They replaced all kinds of stuff and it still has the same problem. Called to tell them and was told by the tech I didn't know how to use my machine that it was working fine and I should bring it in for him to show me how to use it. I told him that I had to drive all that way again(I live on the westside they are at Montgomery and Eubank) He tells me he has to drive all the way from Bernalillo. I said you get paid to do that if it bothers him so much he should change jobs. He hung up on me I called and ask to speak to the owner he got on the other line and was a total jerk and laugh and told me he is the only one to work onit and to call bissell. Which I did and spend forever on the phone with no help told to take it back to the jerk even talked to someone named MIca at the corp office and he said I had to take it back to the jerk or mail it to them and they would check it and decide what to do that would take at least a month.I have to go pay for a box and ship it (have no extra money or take it back to an A$$hole. This is what kind of company Bissell is. Take your money and screw you! Please pass this on so people will know not to buy a bissell. Thank all have a great day!

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2mad4u
Dresher, US
Dec 17, 2010 3:35 pm EST
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I just experienced the same problem...the vacuum seemed to overheat and while using the hose and its attachment, burned a quarter sized hole in my carpet. I called customer service and they want me to ship it to them--- fat chance. I'll just throw this out and NEVER purchase a Bissell product again.

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Xanthanias
Owensboro, US
Nov 03, 2010 1:48 pm EDT

Amen pal! Same damn problem here.. The Bissell, unlike a Dyson, will not shut off the turning of the brush when using the hose attachment. Who the hell designed this thing? My two year old was crawling towards the damn thing while I was using the hose attachment on my sofa.. Thank the good lord, I turned around in time to see him before he stuck his fingers it. It did not get my son, but it did burn black marks into my carpet.

Bissell could care less about it's customers.. When it comes to customers service from Bissell, "You're on your own!"

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1:36 pm EDT
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Bissell Homecare BACK WHEELS LOCK AND ROTARY HEAD BURNS UP SMOKE

IT WAS GIVEN TO ME AS A CHRISTMAS GIFT FROM MY PARENTS. IT MAKES ALOT OF NOISE. THE PAMPHLET GIVES YOU INFORMATION AS TO FIX IT, IN CASE SOMETHING JAMS UP. BUT I NOTICED THAT ON THE SIDES OF THE SPIN BRUSH, THE PLASTIC IS MELTED AWAY. NOW THE BRUSH DOESN'T STAY IN PLACE AND WHEELS LOCK IN PLACE WHEN THE BRUSH STOPS WORKING. THIS IS THE BISSELL MOMENTUM CYCLONIC. IT HAS TWO FILTERS AND A LARGE DIRT CONTAINER. I ALSO NOTICED WHEN USING THE HOSE, ALL THE DIRT FLIES OUT THE BACK. THAT DEFEATS THE PURPOSE. THE BELT SNAPPED AS WELL.

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