Bissell Homecare
reviews and complaints

I just bought a Bissell powerforce helix. I also bought an additional 2 year replacement plan for $7.00 from Walmart. This was 9/28/2012 and it's only 1/27/2013 and it's stopped working all together. so I called Walmart and even tho I payed $7.00 for there 2 year replacement plan they said I had to call Walmart product service so I did and they said I had to call bissell because there not covering it. Now why bother buying a replacement plan if there just going to take your money and not provide service. So after the run around and irritation I called Bessel and now there giving me the run around. P.o.s vacuum and short service . My next call is the better business burro on both Walmart and Bissell

i bought the bissell powerforce vacuum the first week in December and used it maybe 4 times the power switch does not work so i couldn't find my receipt and purchased another one from Walmart and approximately 2 weeks later it is doing the same thing the power switch does not work so now i have 2 vacuum in my closet that are new and not working help

While using the attachments, the vacuum left a 10" x 2" burn mark on my carpet [the brush beater on this vacuum continuously rotates and is supposed to raise up when using the attachments]. In order to file a claim, they told me I must package the vacuum at my own expense (they provided a pre-paid shipping label), complete an "Incident Report", and submit 3 photographs of the affected area. Once they received the vacuum, it would go to a resolution specialist for "inspection". After that, I would be contacted about my options. I asked them for a turnaround time as I wanted to know how long I would be without a vacuum. They couldn't give me one. I had to buy a new vacuum (definitely NOT a Bissell). Good thing, because it took 16 days from the time I shipped the vacuum to the time someone contacted me. I was told that there was nothing wrong with the vacuum, and that I must have been leaning on the vacuum when using the attachments. BUT they would replace my vacuum. I got an estimate and asked for damages for my ruined carpet. They insisted carpeting depreciates. I am taking them to Small Claims Court today.

Several years ago, I purchased a Bissell carpet cleaner with red/orange brushes on it. When I used it on my carpet, it left red/orange streaks on my carpet. I contacted Bissell immediately and was told to try going back over the streaks to see if it would remove it. I did not want to use it anymore on my carpet as I didn't need more or darker streaks in my carpet. I was instructed to send in the carpet cleaner so they could test it in their lab. I sent it along with pictures of the damage to my carpet. The answer I got from Bissell was that in the lab tests they could not simulate the streaks and that the color in my pictures did not exactly match the color of their brushes. I told them if they would come to my home they could see that the color was an exact match, that the color in the photo may not have matched exactly since it was a photograph. But they refused to take responsibility of the damage to my carpet caused by their defective carpet cleaner. From reading the list of complaints against Bissell, consumers can see Bissell is a company that makes defective products and does not stand behind their products. Stay away from Bissell products. Buyer BEWARE !

I will continue to proclaim that Bissell is not a company to be trusted. Buyer BEWARE ! From reading these complaints, it sounds like Bissell continues to product shoddy products and will not stand behind the products they make. Several years ago, I purchased a Bissell carpet cleaner with the red/orange brushes. The product left red/orange streaks on my carpet from the brushes. I immediately called and they told me to clean the carpet again and see if they would go away. Why would I use a product again that had just caused stains on my carpet. I sent them the product back as they requested along with pictures of the damage to my carpet. They denied that their product caused the damage. They said the color in the pictures did not exactly match the color of their brushes. They said they analyzed the cleaner and it did not reproduce the stains in their lab so they were not liable. They are a horrible company that produces terrible defective products and they care nothing at all about their customers or the damage that they cause.

I have a bissel powerforce and the roller bar broke after a few months of use, I called the customer service department and they said I must have hit something hard? but they would replace it for free, well now it is broke again, I only have 2 rooms with carpet, this product must have something defective to have this part continue to go bad. I have been told that I have to pay to have this part replaced again. I guess I will go back to Hoover!

Purchased can of Power Shot 2 days ago. Use twice on day of purchase. Next day, sprayer did not work. Contacted Bissell's awful customer service 3 times. First call, placed on hold and forgotten about. Second call, customer service rep acted like I was bothering her. Was told to soak sprayer cap in hot water. I did, still did not spray. Called customer service 3rd time was asked for numbers on can and told I would be receiving coupons for purchase of any Woolite product. I had already decided that because of such poor customer service and undue aggravation to me, that I would not be spending my money on "any" of their products. Received an e-mail reply from the customer service today after e-mailing the company and still was not pleased with response. I was told I would have to bring the product back to the store to receive that. Well, unfortunately, I do not have the receipt. I get extremely annoyed every time, I look at a full can of shampoo that I paid for and cannot use. Every call to Bissell resulted in them distancing themselves from a defective can of shampoo. Not once did their customer service apologize for the inconvenience to me, except the e-mail response. Another issue that angered me was the fact that all of their customer service representatives addressed me by my first name. I really take offense when anyone who I am dealing with on a business level addresses me on a first name basis. Bissell is really lacking by not training/requiring their representatives to address customers by their last names. I have never been so annoyed over a call to a company about a defective product as I have been with Bissell. It seems that the bigger companies are the worst!

Since December 2007, I have been trying to receive my $20 rebate from Bissell with no luck.

I filled out the Bissell Rebate Form, attached my "original" receipt and cut out the UPC label from the box and mailed it all in.

In mid-January 2008, I received a "Xerox" copy of a Bissell form that stated that I had not complied with all their requests in regard to said rebate, and therefore, was not entitled to anything.

Since then I have e-mailed their customer-service department, called their customer-service department, and sent a registered letter to their corporate headquarters only to receive a letter from them stating that they need the "original" receipt and "original" UPC label from the box in order to process my request.

If I were a dog - this would be the time when I felt as if I were chasing my non-existent tail.

Original means "one". You get one original receipt and that's it. Once you send it in - you have no more original.

I think even Bill Clinton would not be able to parse the meaning of the word "original"!

At this point I have spent more time and money on postage, etc. than I will ever recoup via the $20 rebate - but it's now become a matter of principle for me.

And what makes me even angrier is the fact that nightly on TV the state of Michigan (in which Bissell is located) has employed a professional Hollywood actor to make a plea for that state for business to come there to set up shop because it's a "wonderful state in which to do business".

I agree - especially if you're crooked as the day is long. I'm writing a letter to the Michigan State Attorney General's Office, my state's Attorney General and filing a complaint with the BBB of my state and that of Michigan.

Companies should not offer rebates if they have no intention of honoring them.

And the interesting part is - on top of everything else - Bissell Corporate lied to me when they stated in their letter to me that they had "NO" record of any correspondence from me.

Because their customer service rep made the mistake of telling me that the Model Number I gave him via phone didn't match the "serial number they had on file for me". So apparently they had received my "original rebate form and receipt, etc." and my e-mail.

Has anyone else had this problem with the Bissell offer that was made in December 2007, in which they advertised on TV?

Because I sure hope not for your sake.

The Bissell PowerSteamer is an absolute piece of [censored]. The "sprayer" doesn't spray, but drips occassionally, and what few droplets come out are almost sucked up by the suction unit. I could pee a stream better than the piece of garbage.

Have wanted a carpet cleaner for years and finally bought one after researching for months. Spent more on that garbage than I do on a weeks worth of food for my three kids.

I am assuming that the 3 yr old in Laos that worked in the sweatshop to produce that crap is not to blame, but Bissell sells an inferior product and should be ashamed of themselves.

After fighting with that thing for over an hour I took it straight to the dumpster and tossed it in

Since December 2007, I have been trying to receive my $20 rebate from Bissell with no luck.

I filled out the Bissell Rebate Form, attached my "original" receipt and cut out the UPC label from the box and mailed it all in.

In mid-January 2008, I received a "Xerox" copy of a Bissell form that stated that I had not complied with all their requests in regard to said rebate, and therefore, was not entitled to anything.

Since then I have e-mailed their customer-service department, called their customer-service department, and sent a registered letter to their corporate headquarters only to receive a letter from them stating that they need the "original" receipt and "original" UPC label from the box in order to process my request.

If I were a dog - this would be the time when I felt as if I were chasing my non-existent tail.

Original means "one". You get one original receipt and that's it. Once you send it in - you have no more original.

I think even Bill Clinton would not be able to parse the meaning of the word "original"!

At this point I have spent more time and money on postage, etc. than I will ever recoup via the $20 rebate - but it's now become a matter of principle for me.

And what makes me even angrier is the fact that nightly on TV the state of Michigan (in which Bissell is located) has employed a professional Hollywood actor to make a plea for that state for business to come there to set up shop because it's a "wonderful state in which to do business".

I agree - especially if you're crooked as the day is long. I'm writing a letter to the Michigan State Attorney General's Office, my state's Attorney General and filing a complaint with the BBB of my state and that of Michigan.

Companies should not offer rebates if they have no intention of honoring them.

And the interesting part is - on top of everything else - Bissell Corporate lied to me when they stated in their letter to me that they had "NO" record of any correspondence from me.

Because their customer service rep made the mistake of telling me that the Model Number I gave him via phone didn't match the "serial number they had on file for me". So apparently they had received my "original rebate form and receipt, etc." and my e-mail.

my husband bought this unit for me. After 5 times of use it quit squirting water. I called the service cntr and was told how to fix it. It squirted for a couple minutes & quit again. I called the service cntr again & was told to get my pliers and screwdriver back out. I operated on it & couldn't get it to work. I was told it was still under manufacturers warranty & to bring it back to the store for exchange. Walmart told me they wished Bissell would stop telling people they could return it after 60 days cause they won't. The lady at the service counter said she sees ALOT of these coming ack but there's nothing they can do.

Went to purchase quicksteamer and there were non-stoced on the self. Went to customer service the supervisor on duty said she has some in the stock room. I waited over 25 minutes and she never came back nor was I given a raincheck on this item. The item was being sold for $79.99. I would like for someone to call me or send me a rain check at this address. 3423 Gateshead Manor Way, apt. 103 Silver Spring, MD 20904, as soon as possible.

I purchased a Bissell SpotBot about two years ago and until recently, was well pleased with it. After each use, I would clean it and make sure it was dry, then store it away until the next use. Well the other day I needed it, took it out and noticed that it was not working properly.. on closer examintation, I noticed that the hose, up next to the hand wand, was cracked- broken, almost half way around, and was sucking air through the crack instead of pulling the water from my rug. I contacted Bissell via their website, in hopes of getting it repaired at their cost since the hose had yellowed, and hardened over time and really should not have been made from a cheap material like that. Well, they informed me that they do not offer that replacement part and I would need to find a local Bissell service tech to fix it at of course, a cost to me. I informed them that I had three of their products, the SpotBot, the Pro Heat 2 carpet shampoo Vac, and a Pet hari eraser, that I had spent a small fortune with them, and since it is their product, they should take care of this for me, and I got a reply back once again telling me they do not have the part and I need to have it fixed at a cost to myself. Now, I have worked in a Factory for almost Twenty years, and I know that the quality of an item, and customer service are the meat and potatoes when it come to business.. If Bissell does not care about their customers, then I say to hell with Bissell.. Buy their trash at your own risk. For me, I am junking all my Bissell trash and going with Dyson, they seem to care about their customers.

Right price point, but on first day can see many weaknesses. Appears that one great vacuum engineer built a terrific bagless system and then three engineers followed behind making the plastic thinner and the accessories cheaper. Bissell promotes no more bags, but only offers disposabe $12 HEPA media. Other brands may offer this as washable. Seems like Bissell is anticipating the weak supports for the foot pedal breaking as, the "handle release/detent pedal" is listed in replacement parts. Put a foot on it and it bends. Dusting brush/upholstery tool is harsh and ineffective, would only scratch your TV screen or high polish furniture. Step and floor cleaning accessories are extra, not available at my Home Depot or Lowe's and unclear as to whether there are any bristles on the brushes (viewing Bissell web).

That said, the suction power is great and the pet turbo brush is very powerful. Looking at other complaints, I'm wary of how long it will last. Not willing to spend more right now, so we're sticking with it. We bought the Bissell steam vac a month prior and are quite impressed with how it's done its first two cleanings. Very tricky getting wet lint out of thin steam vac head. And no cleaning tips on this from Bissell either.

Unless your willing to spend $400 on a vacuum it appears the whole market is turning disposable. Look out landfill here come the vacuum cleaners.

I bought a Bissell pro-heat carpet shampooer, and it stopped working after 3 uses. I exchanged it for another one at Walmart, and a year later it isn't working. Walmart no longer exchanges or refunds money for Bissell shampooers. I called Bissells customer service, and the problem was more than a trouble shooting problem that could be fixed on the phone. I was given a repair service for my location, called them, they said they have a flat rate charge for fixing Bissells because they continue to break over and over, and the repair people cannot work for free. I asked what I should do, he said don't ever buy a Bissell.

We have had other Bissell products (carpet cleaners) and have always been very pleased. So when it came time to buy a vacuum we decided to try the Bissell Pet Hair Eraser Dual Cyclonic Vacuum #3920. What a piece of junk. Within the first 45 days the flex hose collapsed on itself, Bissell replaced it. The worst part about this product is that it gets VERY HOT. The worst part about dealing with the Bissell Company is their customer service department, even when buying belts etc. they have proved to be worthless. I would advise you to keep your receipt (you are going to need it) and purchase your parts etc. through a reputable co., avoid dealing with or giving your personal information to Bissell directly.

I bought a Prolite upright almost 5 years ago. about 30 days ago I was sweeping and the bottom portion of the sweeper literally exploded. The sweeper has a 5 year waranty on the motor and 10 years on the motor housing. I waited a week to receive a return authorization. another wekk for Bissell to receive the vacuum. It has now been over a week since they received the vacuum. Called Bissell and they haven't even looked at the failed unit. I have not cleaned my carpets for 1 montrh now and they are dirty. I feel it has taken Bissell to long to repair or replace the unit. They no longer manufacture this model. Therefore the problem should have been solved.

Our Bissell vacuum burned gray marks into three parts of our carpet. We were using the hose attachment to clean our couch and moved the vacuum three times as we moved along the couch with the hose. We then turned around to see three grey strips burned into our carpet where the vacuum had been sitting as we were working with the hose attachment on the couch. We called Bissell and they informed us that we would have to find a box to ship the product - this is a vacuum, a rather large item to find a box for and pack up. When I asked about the carpet damage they told me to include two photos inside the box I'm supposed to take a few hours out of my day to go find. I inquired as to whether they sometimes pay for people's damaged carpets and they did not provide an answer. So, after I spend four hours traveling to Target to beg for a spare large box, packing this thing up, and sending it off to Bissell, perhaps I'll learn if they will pay for our damaged carpet. Such a shame that Bissell places the packaging of their defective product on our backs.

IT WAS GIVEN TO ME AS A CHRISTMAS GIFT FROM MY PARENTS. IT MAKES ALOT OF NOISE. THE PAMPHLET GIVES YOU INFORMATION AS TO FIX IT, IN CASE SOMETHING JAMS UP. BUT I NOTICED THAT ON THE SIDES OF THE SPIN BRUSH, THE PLASTIC IS MELTED AWAY. NOW THE BRUSH DOESN'T STAY IN PLACE AND WHEELS LOCK IN PLACE WHEN THE BRUSH STOPS WORKING. THIS IS THE BISSELL MOMENTUM CYCLONIC. IT HAS TWO FILTERS AND A LARGE DIRT CONTAINER. I ALSO NOTICED WHEN USING THE HOSE, ALL THE DIRT FLIES OUT THE BACK. THAT DEFEATS THE PURPOSE. THE BELT SNAPPED AS WELL.

I purchased a Bissell vacuum and within 3 weeks the cord showed signs of wear. After contacting Bissell they instructed me to take it to a local repair shop for inpsection. The repair shop informed me that it was a vacuum purchased from a "big box store and junk, what did I expect." I reported this to Bissell and also informed them that the local repair store said they will not cover it under warranty it was caused by running over the cord. I told Bissell that was not the case and considering I had at that point used the vacuum 3 times, was it reasonable to have a cord that could not withstand being run over once, or twice? It seemed to me that they needed to improve upon their product. I was told to take the vacuum back to the same repair shop. When I did, I was told they didn't want to take the vacuum in, it wouldn't be covered and I shouldn't be telling Bissell that they bad mouthed their product if I wanted them to fix it. I have since spoke with 2 supervisors who refuse to give out a last name or employee number for reference, when asked for the next supervisor I was told "they don't talk to customers." My suggestion is that Bissell not only needs to improve upon their product but also their customer service. In a time when not many people are purchasing $180 vacuum's I think they can do better than this.