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Bird Travels Pvt Ltd / Charging date change service charge on cancelled ticket

1 India
Contact information:

Sir,

Re: Reservation no: Z9M2CL

This is regarding the cancelled flight of 21st Feb 2008 from Kuwait to Mumbai and subsequent refund of the tkt for 21st feb 2008 and the return of 2nd June2008 by Jazeera Airline. Jazeera Airline has casually cancelled the flight of 21st and sent me a mail on 19th Feb without bothering to intimate me over my mobile(although they had my mob no!). I had to travel by other airline paying last minute premium ticket.

Jazeera has not told me that they are refunding the return flight as well so I tried to date change the return ticket thru the authorised travel agent of Jazeera in Mumbai.

This is to bring to your notice that Jazeera agent M/S Bird Travels Pvt Ltd, 406, Nirman Kendra, Dr E Moses Road, Near Famous Studio, Mahalaxmi West, Mumbai 400011 Phone no [protected] Fax [protected] Email : j9.bom@birdin.com has date changed the return ticket of 2nd March 2008 (to 31 May 2008 by flt no J9607), the already cancelled ticket vide Invoice no. 00855 on 04/03/2008 and charged me INR 1500 (KWD 10) for date change charge.

This is strange that they have date changed the cancelled ticket and charged for the same.

In case you need the Invoice copy I can send you the same.

You may please look into it.
Regards,

Biswarup Gupta


<img src="http://us.i1.yimg.com/us.yimg.com/i/mesg/tsmileys2/01.gif"><font style="BACKGROUND-COLOR:#dfffbf;" color="#00007f" size="3"><em><strong>have a nice day!</strong></em></font>



----- Original Message ----
From: Helpdesk <helpdesk@jazeeraairways.com>
To: Biswarup Gupta <maharaja63@yahoo.com>
Cc: helpdesk@jazeeraairways.com
Sent: Thursday, March 6, 2008 2:48:30 PM
Subject: RE: Cancelled Flight


Dear Sir/Madam,



Kindly note that you have been refunded for the cancelled flight and you will receive the due amount within a span of 35 working days.


Thank you

Commercial Team

Jazeera Airways (K.S.C)


Kuwait customer Support Phone: 177

International Call center number: [protected]

Fax :[protected]






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--------------------------------------------------------------------------------
From: Biswarup Gupta [mailto:maharaja63@yahoo.com]
Sent: Thursday, March 06, 2008 9:08 AM
To: Helpdesk
Subject: Re: Cancelled Flight


Sir,

Despite my repeated mails I have not received the refund in my Credit Cad for the 21st Feb flight yet, nor do I have any mail from you.

Pl refund the amount for the 21st Feb flight as promised by you .

Acknowledge the mails.

Regards,

B Gupta

Helpdesk <helpdesk@jazeeraairways.com> wrote:
Dear Sir / Madam,
PNR: Z9M2CL .
Kindly note that 21th Feb KWI-BOM J9 606 flight has been cancelled and we will offer for the cancelled sector refund, change the date without any charges or keep the reservation on a credit for one year.
We apologize for the inconvenience caused to you.
Please advise.

Thank you
Commercial Team
Jazeera Airways (K.S.C)
Kuwait customer Support Phone: 177
International Call center number: [protected]
Fax :[protected]

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