BioTrim Labs / SlimLivingClub.com
reviews and complaints

Biotrim labs cheating customers in the name of Testo Ultra capsules and have looted crores of money world wide, they have no support system and the chat system is horrible where the rep's annoy the customers by asking the same detail again and again and saying the same hare and turtle story to go and check with local post office.

# Remember no postal system would deliver shipments of this kind as I learnt from them, it's just a mislead by the company to keep you chasing forever.

I cancel my order dated March 22 the TESTO Ultra tracking #5800089EBD & you have to return/refund the money that you have debit from my VISA card.

As a consumer, i have the right to cancel order TestoUltra #5800089EBD as reflected in Consumer Protection Act of 2010 Law.

Attach is the message from Biotrimlabs.
We are happy to report your order has been successfully processed by our warehouse and is on the way! Please keep in mind that if you ordered multiple products, your shipments may be combined in the same package.
Product Shipment: TestoUltra - Pack
Shipment Website: https://asgtool.asendiahk.com/
Shipment Number: ASL20180322PH1181978
Date Shipped: 3/22/2018
Order: 09A73C2F4FEDC2A68525825800089EBD
Many Thanks,
BioTrim Labs
Contact Us

On 6 Jan 2017 Testo Ultra was ordered from Biotrim Labs A order number(#2200 - OD090) was placed and paid with a credit card for the amount of ZAR 1268.70 nothing was received in the promised 21 day delivery period After several e mails 25 Feb 2017, 15 March 2017 and 2 April 2017 where it was explained that I have to wait because of high order demands to date I am still waiting for delivery therefore I am requesting a refund

I, order of testoultra testosterone enhancer with prime membership amount of 156.53 USD. Dated-15 February 2018, after 5 week order is not received by you. so pls. send me my order immediately. if you are not able to deliver his order so pls. send me my amount of 156.56 USD. (10, 176/- INR) And refunded amount deposit in my americanexpress creditcard no.[protected] my, mob no. [protected],. I worning you and gental requested you. becouse my money is very important for me.
thanking

Verzending product: Pure Cambogia Ultra - 3 Pack
Verzendingswebsite: https://asgtool.asendiahk.com/
VerzendingAsnummer: ASL20180115BE671094
Datum verzending: 1/15/2018Verzending product: Yacon Pure Slim - 1 Pack
Verzendingswebsite: https://asgtool.asendiahk.com/
VerzendingAsnummer: ASL20180115BE671094
Datum verzending: 1/15/2018
Order: 1F1D393D454F158F85258215003AEC8D
Order: B2801FB679F684F285258215003AE5AE
these products i have paid, but not delivered at my home, I can not make contact with company
regards Dirk Martens

Today March 19th I bought one jar of Pure Cambodia Ultra. The published prive was USd 29. I paid with my CC and I received a bank notification indicating that the amount charged was USD 271, 21 corresponding to 5 jars of Cambodia Ultra and 1 jar of a different product. What can I do?

I have send a complaint to 2 different e-mails without obtaining an answer:
Support.[protected]@biotrimslab.com

Is biotrim labs for real or is it a fraud?

Thanks!

1. I had made a credit card payment for online purchase of six bottles of TestoUltra from biotrimlabs.com for 6703/- on 30 Dec2017.
2. As per their policy the product was supposed to have been delivered within 14-15 days with a cushion of another 7 days due to heavy rush and holiday season.
3. I had sent periodic mails to biotrimlabs on non delivery of product on 16, 20, 23 & 30 Jan 2018 but received the intimation from the web site customer support that the product has been shipped to india on 06.01.2018 with no further details available from local courier services.The following are the details of email:-

Dear XXXX We are happy to report your order has been successfully processed by our warehouse and is on the way! Please keep in mind that if you ordered multiple products, your shipments may be combined in the same package. Product Shipment: TestoUltra - Pack Shipment Website: https://asgtool.asendiahk.com/ Shipment Number: ASL20171231IN554751 Date Shipped: 12/31/2017 Order: 53BD10D24D44484F8525820600305051 Many Thanks, BioTrim Labs Contact Us

4. I feel cheated and duped since i have approached the customer care N times to either dispatch the product again by courier or refund my money. However i got no response and it almost two months that the product has been ordered and want my money refunded and legal penalty to the company

On November 6, I requested Biotrim Labs a product called Testo Ultra, I paid through my bank that same day at 15:54 PM authorization 570629 the amount of $ 172.00 USD, but due to customs issues I did not arrive, they remained to make me the refund on February 6, 2018 and they told me that the refund had been processed and approved, that it would take 7 to 10 days to credit it to my account, I talked to Ana, Fernando Andrés, Chistopher Martin, Dario López, Alejandro Lara, Salvador Bernal and Alfonso martínez, however, I am still waiting for my money back today, I think it has been too long to make the transfer.

My nane is Enos Ntshehi from South Africa and last year around September 2017 i placed an order for the tablets (thedetoxbody).Firstly the price that was on the advert is not the price that they charged me, secondly they have been deducting money from my credit card an amount of 157.00 every month but i paid cash an amount of 1700.I do not anderst why are they deducting money from my account because i do not owe them.Please can u help in this regard and my contact details are as follows cell number [protected] or email : [protected]@gmail.com

slim living club is still charging me for a product i made a one time payment for. I have contacted slim living club and they said the charges would stop. they have not stopped. i have sent an email as well and informed my credit card company. the credit card company as well has put in a dispute with slim living and yet i still am being charged.
i have informed my credit card company yet again and will see what happens.

Hii,
I have ordered and made payment of $172.16 through my CC and promised by Biotrim Lab to deliver the shipment at my given address between 7 to 21 business working days.As the order has been placed on 24th Oct 2017 but still there is no communication and information about the the delivery shipment .
I have sent more than 6/7 mail to them and reply is coming like " Do not reply to this Email"

I don't understand what is going on ...?

Even one mail being sent by me that if you can't deliver the product then cancel my order and return my money back but still there is no reply.
Can anyone help me to get my money back ...?

Anand
good2see.[protected]@gmail.com
+971-[protected]

Incident [protected]
My name is Jorge Noriega Lores, I live in Lima, Peru. Few months back I ordered few bottles of Testo Ultra through the website, they deducted one time payment for the product, since last 4 to 5 months I have noticed a monthly debit of US $ 9.95 from Slimlivingclub.com. This transaction was not signed by me.
Please reverse these deductions.

My email ids are [protected]@gmail.com, my phone number [protected]

My card's last four digit is 7478 visa.

I urge for an immidiate action please

Regards
Jorge Noriega Lores

Initial order was placed and paid for on 21.04.2017 and notification was sent advising that my order would go out on 24.04.2017. Tracking number was
ASL20170422DE94ZA. I had not received it by July and I contacted them and another shipment for the items I ordered was sent out on 13.07.2017 and tracking number was ASL20170713ZA59742 and items have still not been received as of today 06.11.217. I phoned customer services to change the delivery address and requested that it be re-shipped to an American address and was advised that they cannot do that and they only re-ship once. So how do I either get the product or a refund .

Dear sir, I have ordered testo ultra tablets for sexual stamina on 2nd October by net banking payment. Till date I have not receive my order nor responding my mail. Or refund my amount. I think it's a fraud deal. They are not deliver my order even after 28 days. Its a very long time & they also even not refunding my money. Please look into this matter seriously & reply as early as possible.

Product Shipment: TestoUltra - Pack
Shipment Number: ASL20171002IN172154
Date Shipped: 10/2/2017
Order: 4BC254F7EE132911852581AD00269D62

I have been waiting since the 30th of June for my order for which i paid R1200.00 and which i was promised would be delivered in 6 weeks. Every time i query why i have not received my order i get an email apologising for the delay and a promise that it is on its way. I have now been waiting almost 4 months. Biotrim Labs I believe has no intention of sending me my product, they are an unscrupulous company and i have recently discovered that I am one of many other people that they have defrauded. I have asked to have my money refunded but those emails go unanswered. Even with all the bad publicity this company managers to stay in business and trick unsuspecting people who fall for their lies and false promises.

Esta es la segunda ocasion que tengo contacto con esta empresa, la primera ocasion fue muy desalentadora, espere por mas de 76 dias por mis productos y jamas me llegaron.
La segunda ocasion me comunique a un numero de telefono que tienen como contacto el cual es : [protected], dicho telefono lo tienen para quejas y aclaraciones, me contesto una persona con acento extranjero y me comunico que no aparecia ninguna orden a mi nombre, desde el primer momento y despues yo le aclare que se hizo con cargo a mi tarjeta de debito y fue entonces que aparecio la compra y todos los demas datos que anteriormente le habia yo proporcionado a los cuales me habia contestado que no existian en los registros de compra, una vez aclarado esto, esta persona me indico que de nuevo se pondrian en envio dichos productos y se me enviaria un correo electronico en el cual me indicarian, la confirmacion de reenvio: A la direccion av. baiona 629 fracc. villa las lomas
City : mexicali
State: baja california
Zip Code: 21355
Country: MX
Despues me fue enviado dos correos diferentes, me imagino por tratarse de dos productos diferentes, con el nombre de un sitio web de envio https://asgtool.aseniahk.com/
Numero de envio: ASL20170918MX151543
Con fecha de envio 9/17/2017
Orden: CCD09B476425D32885258165000C3B64
El otro producto tiene la misma fecha de envio el mismo numero de envio pero, la orden no y el numero es:
Orden: 4E362B847408E3C785258165000C9F33
Toda vez que al introducir el numero de envio me arroja una frase que se le "no existe record con esa numeracion"
Todo una vez que me encuentro con varios ejemplos, de como ejecutar en el sitio web antes descrito.
Yo espero que en esta ocasion si me haya comunicado con gente honrada y honesta y me vea favorecido satisfactoriamente atendido.

On 2nd May 2017 I purchased a Health Supplement from Biotrimlabs.com for R1265.00 using my credit card, the transaction was paid through 'PURELIGHTNATURE.COM ONLINE'. To this date and after more than 20 e-mails addressed to their [protected]@biotrimlabs.com e-mail address, I have never received the package I ordered.

Biotrimlabs have advised me that my order was sent twice and that they have proof that it was delivered to South Africa however they will not send me a copy of this proof so I can follow-up with the Post Office here.

I suspect that they are a SCAM company as they have ignored all my requests for a refund or a copy of proof of delivery they say they have.
I have kept all correspondence, In and Out regarding this purchase as evidence.

It's time or long overdue that companies or individuals who carry out these acts of scams were traced and prosecuted. when will the Law enforce and protect the public from parasites and leaches like this who operate on the Internet? We know it can be done But who bothers, not the internet or Web supplier.

This company keeps debiting my account $135.64AU on a monthly basis and sometimes fortnightly without consent to do so. I'm sick a tired of the fraudulent behaviour that this company is doing In order to obtain funds.
This has been happening for an extended period of time, and my financial institution keeps trying to stop this company taking funds to no avail.

I bought above products of 4 bottles and found that I feel nausea, headache and vomiting whenever I consume one of the pills. After taking two or three times I stop and wanted to send back the remaining 3 intact bottles. The Customer Service operators(Cherry, Maddie, Jewel, Veronica) are very useless & unhelpful and keep saying I cannot return the unused bottles because I have already used one of the bottles. Please help if you can to resolve my problem. I am sure there are many guys out there who could be in the same predicament as me. Thank you.

Barry Gill

this company is fraud. They don't have this product they took money from you and forget no delivery and no response after taking money from you. Be aware of this company / bio trim... request by a victim
I ordered my product testro ultra instead of actuall price they dedicated four times more + shipping charge 15% extra and I got this massage :-Jun 2nd 2017

Thank you for your purchase of TestoUltra! Your order has been received, and your supply will be shipped out to you shortly. Because we ship internationally please allow 14-21 working days for delivery.
Testosterone is what fuels a man's sex drive. TestoUltra uses key components to boost your testosterone levels and heighten your sexual appetite. These increased levels of free testosterone will allow you to perform with more stamina and alter your body's chemistry to skyrocket virility.
Many Thanks,
BioTrim Labs
Contact Us

after 21 days I given reminder that I have received any product or notification?// I got a copy paste massage :-
Thank you for your email inquiry. This account is an auto-responder service so please do not respond to this email because you will not receive a response. If you need further assistance, please contact the appropriate department below.

Where is my product?
All orders are processed the next business/working day. But since we ship internationally, please allow 10-14 business/working days to receive your product. Due to the holiday season, we are experiencing higher order volume which may further delay your delivery another 5-7 business/working days. If it has not been at least 4 weeks since your order was placed, please do not contact customer support as there will be nothing we can do for you at that time. However, if 4 weeks have passed and you still have not received your order, please email us at [protected]@biotrimlabs.com.

There is a problem with my payment, what should I do?
All issues involving billing or payment should be directed to [protected]@biotrimlabs.com.

What are the ingredients? How much should I take?
We offer a variety of products for various needs. Information about each product can be found here: http://biotrimlabs.com/contact.

I have other questions about your products, where should I go?
Please refer to our company website (http://biotrimlabs.com/contact). This website will answer most, if not all, your general questions about our products.

Regards,
BioTrim Labs Support

Till the the date I didn't received any product but tried to to take more mony from my card but I had blocked it before they do this... then I received another threatening massage :-

Aug 8 (10 days ago)

to me

logo

Dear Subroto,
You are receiving this message because your monthly membership to BioTrim Premier has been paused due to non-payment. If you would like to continue receiving the benefits of this valuable program, please contact customer service today and update your information. Don’t lose out on this great opportunity! We look forward to hearing from you.
Many Thanks,
BioTrim Labs
Contact Us