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Biotab Nutriceuticals Inc. / Bio Extenze

Posted:    

MADE A CHARGE TO MY CARD

Complaint Rating:  100 % with 43 votes
100% 43
5
Contact information:
BIOTAB NUTRICEUTICALS INC.
401 E HUNTINGTON DR
Monrovia, California
United States
Phone: 18882429509
I SPECIFICALLY ONLY ORDERED THE FREE TRIAL FOR .99 CENT AND ASKED THEM THAT I DON'T WANT TO BE CHARGED FOR ANY OTHER CHARGES AND THE PERSON I TALKED TO SAID I WOULD NOT BE BILLED BUT I RECEIVED TWO PACKAGES AND WAS CHARGED FOR 43.95 TO MY ACCOUNT. I BEEN TRYING TO GET A HOLD OF THE COMPANY TO CANCEL THE ORDER AND GET MY MONEY BACK BUT I'M NOT GETTING ANY ANSWER JUST A RECORDING AND CANT CANCEL THE ORDER.
Complaint comments Comments (11) Complaint country United States Complaint category Books

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A  8th of Jan, 2010 by    +1 Votes
BROOKS, THE SAME THING HAPPENED TO ME, HOWEVER I RETURNED EVERYTHING THAT WAS SENT TO ME UNOPENED (PILLS AND PORN VIDEOS) ALONG WITH A LETTER REQUESTING THAT THEY CREDIT MY VISA FOR THE RETURN AND ALSO REMOVE MY NAME FROM THEIR MAILING LIST AS I DID NOT PLACE THE ORDER AND DID NOT WANT ANY OF THEIR PRODUCTS. WELL...RECEIVED MY VISA STATEMENT TODAY AND TO MY SURPRISE THERE WAS NO CREDIT TO BE FOUND. I IMMEDIATELY CONTACTED MY VISA REPRESENTATIVE AND EXPLAINED EVERYTHING TO HER. SHE IN TURN CONTACTED THESE PEOPLE AND WAS TOLD THAT I WOULD RECEIVE FULL CREDIT TO MY VISA ON MY NEXT STATEMENT AS THEY HAD RECEIVED MY RETURN. I WAS ALSO TOLD THAT MY VISA ACCOUNT WOULD BE MONITORED FOR FURTHER CHARGES FROM THIS COMPANY, IF ANY, AND DEALT WITH ACCORDINGLY. IF YOU WILL LOOK AT YOUR CREDIT CARD STATEMENT YOU SHOULD FIND A PHONE NUMBER NEXT TO THE PRODUCT IN QUESTION. IF NO NUMBER IS LISTED TRY CALLING THIS NUMBER (TOLL FREE 1-888-242-9509...GOOD LUCK
N  9th of Jan, 2010 by    +1 Votes
Wow, Charlie Brown, that was a long hard lecture on the negativity of everything and everyone in life...only thing asked was advice on how to help the fraudulent charges on credit cards, not a good scolding that didnt even touch the problem we are facing!! I have a Mom and Dad, they are the only ones that can scold me!
N  13th of Jan, 2010 by    +1 Votes
I also used them as a trial period and they kept charging me and i kept calling to have it stopped and they said ok and the next month i got charged again i got so annoyed that i was running and i fell down the stairs and my shoes fell off. i'm very angry at those little jerks. I had to cancel my credit card to get a new one cause these littl nips kept charging my account.
N  7th of Feb, 2010 by    0 Votes
a charge appeared on my account 4625 2/3/10 and is unauthorized. please issue credit asap. as i cannot reach anyone by phone. a.g
N  24th of Feb, 2010 by    +1 Votes
same thing happened to me. Tell your bank you never authorized it. My bank filed a claim and credited my account back the next day. The merchant can dispute the claim but since i never signed anything that authorized them to charge my card they have no argument. It will actually incur a fine with the merchants bank account, i know this because i have an online business and every now and then someone will say there card was stolen and i have to eat the fee. plus the scam company shipped me the product and i didn't have to pay for it, ha. the down side is i have to get a new check card which takes 7-10 business days
N  5th of Mar, 2010 by    0 Votes
The correct information is: Biotab Nutraceuticals, Inc, Monrovia, CA 91016-3632. Phone: (626) 775-6334
They will direct you to customer service @ 1-800-727-1664. I was assured by the operator that the initial $50.00 that was debited from my account is only a hold. I will give it 3 business days. I myself am not worried about this...for now. I will give it 3 business days. That's it. If needed, I will submit a claim to my fraudulent division with my bank, get my refund directly with my bank, block the card, and have a new card issued to me. I do not mind the incovenience of waiting for new card. At least I know any future charges will not occur. I have had enough experience with companies that do no hold to their products.
N  5th of Apr, 2010 by    0 Votes
I also had a 50.00 dollar charge for a "7 day trial" @ .97 cents. I called Biotab Nutraceuticals, Inc, Monrovia, CA and spoke to a customer service person who actually laughed and said good luck getting it back, and asked if I had read the terms of service. (her name was Daisy) I blew a gasket !!! I immediately called back and demanded a supervisor, when I got one I explained how this CS person responded. I was assured she would be taken care of and that the 50.00 charge was merely a hold. I was also told to call back in 3 days to fully cancel any "auto ship" orders. The supervisor gave me her name and extension.

I will see what happens today.

BTW - feel free to call, ask for Daisy and remind her just what a biatch she is...if she still has a job LOL
A  9th of Apr, 2010 by    0 Votes
my husband fell into their scam after i have talked to the company been reassured a credit would be made to my account and refused to accept delivery of the product today i noticed a 43.95 and a 6.95 charge to my account called the company again reassured that membership was canceled and would receive a refund in 2-3 weeks highly doubt it notifing bank of unauthorized charges
A  4th of May, 2010 by    0 Votes
EXTENZE IS CRAP! THEY DONT EVER ORDER THEIR STUFF! OR ANYTHING THAT IS ADVERTISED! THE WORST PEOPLE OF ALL! ###EN SCAMMERS..
A  21st of Jan, 2011 by    0 Votes
I WANT MY MONEY BACK FROM THESE PEOPLE IT HAS BEEN OVER A MONTH SINCE I SENT IT BACK, HOW LONG DOES IT TAKE TO GET YOUR MONEY BACK ANYWAY?
N  24th of Feb, 2014 by    0 Votes
EVERYONE NEEDS TO REPORT THEIR RIPEOFFS TO THE BBB AND THE STATE AD IN WHICH YOU LIVE. ONLY A CLASS ACTION WILL PUT A STOP TO THIS COMPANY ILLEAGAL WAYS...

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