BioLife Plasma Services
reviews and complaints

It was super slow, no one cared about me, won't let me donate if I was a minute late. It was my second donation, and I had been referred by my fiancé. He was going to get $150 if I made my first donation by the end of one month and my second donation by the end of the next month. I came in for my second donation, the end of the month, and they told me they needed a blood sample because the plasma was unreadable. They then proceeded to tell me I couldn't get the bonus anymore because I couldn't donate that day since they had to send the results to the lab (which would take a week). They did not notify me I needed to have blood drawn and retested, they were very unprofessional. I could not have known this, and wouldn't let me get the extra money because of a mistake on their end.

I latrice johnson had an appointment at bioliife in oshkosh wi at 12:10 pm on 09/22/18. The young last named kaycey had chosen to want my picture changed. I said I don't want to take a picture right now because I was uncomfortable. She walked over to the other side of the counter and told me to come over we're going to take a picture. I said to kaycey. Young lady I just told you I didn't want to take a photo today i'm uncomfortable. The supervisor matt. Butted in and told me that I can take the picture or I can get deferred. I said what did you say? He said you ether take the picture or you can't donate hear. I told him my picture has been the same since i've been donating at biolife & that's basically blackmail. Matt tells me my hair is a different color. I say, ok so I need a new picture everytime I change my hair? He said you can take the picture not donate or be deferred. I said I know that's not tru because my picture has never changed & I change my hair color constantly. He said take the picture or you can't donate hear. Basically blackmailed me into taking a picture because I needed the money, when I clearly did not want to do it. I said I didn't want to take a picture today, I can do it next time when i'm ready. He went on humiliating me in front of the other customers and staff members. I don't know what his problem was with me but i'm not taking this kind of treatment. I've been coming to biolife for over two years. My picture has been the same the hole entire time. I want a law suit filed against biolife and the maneger matt. For publicly humiliating & blackmailing me. As I was donating and observing looks like matt and kaycey seem to like to flirt on the job inappropriately in front of customers. Im not letting go of this foul treatment. I have never been treated like that at a professional establishment. I have contacted a lawyer and I am planning on filing suit about this matter.

Dear bio life plasma team,
I am really easy on anything. A week ago I came in to donate plasma. I went there 4 times before and used every opportunity to go. I told the technican he should be carful because I have rolling veins. He just looked at me and saied nothing as he could do everything. So he missed the veine and tried to put the needle in place for a couple of minutes. Then they went to my other arm and missed. All no problem if they would have just showed attention before and ignored my words. So a day later I got a call that my alpha is one number to high. And I can come back in a week. My app showed me that I can schedule an appointment. I drive 35-40min one way and then the nurse told me we could just do a test and need to wait for the results. Fine by me but all my donation for a bonus was for nothing. When she saw my arms she was kind of shocked and saied we couldn't not even do the test. So I pay for the drive, have bruises all over my arms. Sounds kind of cruel for me.
If you have any offers to make it up I am open to. But I don't see a point in paying to get bruises all over my arms and no help.
There are plenty of other company's who need plasma.
I already wrote a email without getting an answer. I really appreciate an answer.
Thank you very much!

So. The first time I tried they told me to come back with my social security card this is the second time I have tried to donate and bio life plasma lakeland florida has told me I couldnt donate when I had social security income form with my social and my name. And stamp on it. That should be proof enough to dontate. This is ridiculous. If everyother governmental facility takes it why do they have an issue with it?

I was there about a month ago.
They treated me and my kid's like we live in transitional housing.

I walked In and had trouble from the get go. It took 45 minutes to get the paperwork ready since I forgot my SS card.. but I had it on another paper. Guess that wasn't good enough. So after one lady left she wipers in an ear about me. I couldn't make it to the screening process as after she took my BP another lady said, since you don't live in Bellingham I will have to make sure you don't live in Transitional housing..I was like WTF. in front of my kid's. . Guess they care more about where you live than saving lives!

Went in to donate and after 10 minutes of waiting for them to locate the keys to the playroom, I drop my son off. Stand in line with one person ahead of me. Get screened, proceed to go back to donate and was stopped and told I needed to go get my son from the daycare because they "couldnt handle him". That deferred me from donating for the day on my $50 donation and screwed me out of my $70 8th donation bonus. I'm absolutely appalled. If they are going to offer childcare with your donation they need to spend the time finding someone who can actually handle children. Being a single mom of 4 I NEEDED that money. Ridiculous!

I went into the biolife plasma center in liberty missouri. As they were doing the finger [censored] and vital signs an arm checks, I have a very tiny bruise on my left arm that is not even near the punture site, where they would stick my vein an they told me I had to use my right arm to donate. I have told them several times that the vein in my right arm is too deep an that if hurts. There should be a waiver form saying that us donors have bruise and we are aware of the bruise an should allow us to use that arm. It is the donors choice to choose which arm they want an should be allowed to do so even if there is small bruising. I can understand a bad horrible bruise is a no go, but a small bruise that's not even in the punture site, I think we should be allowed to use that arm.

I returned after two years to donate and was treated badly by your assistant manager chad and your nurse abiee. I was having an issue with payment so I was discussing this with chad and abiee insisting on screaming across the side my personal issue privacy act and continued in front of chad asking me an I mad rudely in front of other donors. Respond

I tried to change my password as I forgot my old one and the website for kyle, tx will not allow me to change it. When I hit the submit button, it says "oops, error." therefore I have quit going to give plasma, wondered if you could help, website is not very user friendly. I am sure it is something simple, but I have tried numerous passwords and it never works.

Tracy partin

Ok... I was wanting to call and talk to someone over this but, of coarse, that was an automated system. So I was going to submit the compliant here but I see that none of these complaints have even been reviewed or commented on.

So i'm calling my attorney!

But anyway my problem is;

I went to donate plasma at your joplin, mo location and even though I had all the required paperwork, met all physical requirements this company discriminates against me because I have only one arm. I've donated to other plasma centers in the past and this was not a problem nor should it even be debated. It's not my fault I lost my arm. It was lost in a car wreck a few years ago so it's not like i'm a diabetic with health issues. You say it's because I have to have the other arm for an additional vein but let's be honest... You can put an iv in several places on the human body in the event that I actually needed fluids during transfusion (not that I ever have needed that!) i'm as healthy as a horse. Not to mention, if maybe I would have been able to talk to a live representative when I tried calling yesterday you could have told me this before I wasted my gas driving there in hope to get money for gas and groceries, but it was another automated service! So I read the material you have on the internet and nowhere did it have any clauses about one-armed people not being able to donate. Which I don't blame you because it kind of makes y'all look like horrible people, but atleast you wouldn't have wasted the last bit of money I had on gas to drive all the way there (38 miles)

This rule needs to be abolished!

It is ridiculous!

I had an appointment at 12:30 and finished the process and got a chair by 12:45. I watched 4 other people come in after me and get hooked up. I waited 30 mins and still no one came to hook me up so I left. There was 4 employees in the section I was but they skipped over me. This is honestly ridiculous, busy or not you are supposed to do the ones that have been waiting the longest.

Went in the snellville location to donate plasma the front secretary made my mother feel like she was a criminal because her drivers license had her maiden name, but her social doesn't. The secretary was rude and unwelcoming. From the beginning when we walked in myself my mother and my son the environment was uncomfortable. We were told that my son could not sit in the waiting room because he was not giving blood. According to the website that it's not a requirement that a none donor can't sit in the waiting area. We return today 8/14/18 only have them fake check our arms and tell but us we don't have good veins in one of our arms. This was the worst experience as a person who trying to donate for a good cause.

Im want to submit a serious complain about thr manager "eric" at fm 1960 location... He had very poor leadership skills and he makes the work environment chaotic for his own employees and hes an [censored]. Ive seen countless ppl leave and not come back because of poor service and long wait time due to poor management delegating help were needed. Im too the point now after today horrible service am considering changing to different donation place because I should have to deal with this extended long period wait time over not enough card but 2 whole section still open!... Im sure there turn over rate is horrible as well. The fact tht he is still in his position is insane. And just reflects on corporate and tht yall have poor decisiom making in who u put in these positions cause clearly he not the best fit. There are otger there I believe can do a better job then him. Im in business management so I know how its done so ill continue to complain until something is done! He give your company a bad name is and running tht location into the ground. Ill even go as far as to start a petition to get him removed his oen employees even complaint about him to me but are afraid to speak out cause they fear lossing there job so there forced to work in an uncomfortable environment everyday! Thts completely unacceptable and if u dnt think so tht goes to show how poor and incompetent biolife company is.

I've been coming to biolife for years now all of a sudden cause turned in nurse for issues now i'm being deffered left and right this is ridiculously absurd to endure everytime now deferred for hygiene after this I go work at medical clinic I come in shower and ready to start my day i'm a mother of three and hygiene is key since hate germs and this clinic not exactly clean

8/18
I was trying to be a first time donor and became very irritated after going through the signing up process (in which some of the workers were really unprofessional) and answering 30 minutes worth of questions only to talk to the nurse and her decide that I cannot donate until I get a doctor's approval because of a slight possibility of having hypothyroidism... -_-
Really? And she said it wouldn't even affect the plasma, so shouldn't that be my choice?! Now I just wasted 3+ hours of my time and still have to pay for a doctors visit if I want to reap any benefit from those hours. Which, did I mention, I would have to go through those 3 hours again once I return?! What the heck?

When I 1st arrived I was greeted by ms. Sharon the rep.. She was rude and didn't put in my infor correct so when the next time I went to donate I couldn't because she forgot to put in that I use to donate in nc. Now they giving me the run around. Ms. Phe phe, ms. Jess need more training and shouldn't be working until they get it right. I wasted so much gas to come donate on the days they told me to come and they still wouldn't let me donate

I came in yesterday to donate and was rudely told won't be seen by jamiacian nurse due to she already had physical to do and wasn't doing another one and two hours before I was called to see if wanted to change appointment to earlier cause they had free time I said couldn't and was told no problem that my original time was still good I was called a liar and said no one called me as the nurse who called stood right beside her I reschedule my appointment for next day and was rudely greeted by same nurse and told wait on manager spoke with manager who said I was deffered due to be disrespectful and that I need to be nice as she ignored anything I said about the issue she said wasn't around didn't see but I need change my attitude this fifth complaint and issue have had here their is alot of unprofessional behavior and being that I work at a family owned medical clinic the workers would have been fired

I have been in here to donate multiple times and have been growing increasingly aware of the trash and debris piling up near donation stations. I've noticed that some of the employees don't even attempt to make their trash in the garbage cans nearby. I have attached photos from two separate donations and from two different spots in the donation center.

Additionally, I was recently set up for my donation (hooked up to the machine and started) by brittaney w. At this location. This by far was the worst service I had received. She never even acknowledged I was there and began throwing bags of saline solution onto my lap in the chair. She rapidly hooked up all of the tubing and prepped me. This made me uncertain if I want someone moving this fast to stick me with a needle. Overall, she was rather rude and quite unpleasant.

I donated on 7/23 six days after I donated on 7/17. I was not compensated correctly. When I called to speak with staff, I was treated like an idiot, they repeated theirselfes over and over and over again. I then called again on 7/24, spoke to josh, who owns the place, yea right. He said he spoke to rude girl from 7/23, natalie, and he will not fix my payment! They never informed me of the monday to sunday payroll and I also went on your app and it doesn't state it there either. I need my payment corrected. Also, they're needs to be retraining done in the burleson center!

I've donated with biolife plasma for years. I went in today for a physical and was informed that because I am bipolar and have not been on medicine since 2010 that I do not qualify. I was informed that being non medicated means I am at risk for attacking the staff during the blood withdrawal. All of this stemmed because I hadn't been in in a few years and they "purged" my file. I am perfectly fine without being on medication. I have held my job for years, I don't have any temper issues, i've never been a threat to anyone. But today I was told I am mentally unstable because I am not medicated. This is illegal and I am upset.