BioLife Plasma Services
reviews and complaints

I went in as I was greeted. Everyone at the front desk did not want to be there. They fought over who wanted to take me. 5 minutes later I finally got called. Unprofessional. Then got to get [censored]ed as the young girl seemed annoyed and tired. And then got asked a series of questions which asked if I have sexual contact with a man. I said yes. So the next process was the physical and questions. The gentleman asked when my last sexual contact was with another male, which he made me feel uncomfortable about. I told him last july 2017. And got tested twice after having sexual contact. Its been 9.5 months. The guy was rude and told me I had to be 12 months with no contact. I asked if thats how all women and men were treated and he avoided the question. I feel whole heartedly discriminated against. I got put into a category as a "gay man", which everyone knows they are the sexual active non protective type. I am the complete opposite and did not get any answers of why I was denied. I would appreciate a better reasoning of why I got so discriminated against. I walked out with everyone knowing and felt completely uncomfortable and awkward. This is not how anyone should be treated. I will continue to fight for whats right and I hope you do as well!

I currently attend the location of biolife plasma on richmond avenue right off of westheimer road in houston texas I seem to have had a problem with a couple of employees that work for that company one of the employees an asian man with spiky hair gave me a look like he wanted to hit me in the face another woman a petite hispanic woman with long hair had lied about how many times that I donated. I've also heard them make rude remarks amongst each other and try to whisper it and then look over at me. This is a professional business so this behavior that is being demonstrated at this facility shouldn't be tolerated whatsoever. So now I just don't trust a lot of the people that work there and I had submitted a complaint with the 1-800 number to your corporate office which I will also call again because I was supposed to have had somebody call me back in 24 hours it's been almost 72 hours now and they didn't so I will make sure I call your office today again. I shouldn't have to do that but i'm going to anyways that's what this complaint is about if you can somehow find out if whomever it may concern could be of assistance to resolve a resolution to this issue I would greatly appreciate you doing so.
Thank you

Name: christopher flores
Dob:10-31-81
Ssn:[protected]
Email:christopherflores.346. [protected]@gmail.com
Phone number:[protected]

Hello,
I am writing in regards to be being accused of being a liar from the biolife staff in mankato, mn.in 2009, I went in for a physical and donation after waiting the required year after getting a tattoo. I was asked what the date was of getting the tattoo and could not remember the specific date in which I got it. I selected a date and was off by about 6 days. I clearly waited well over a year from my last donation, however, due to misspeaking about the date I as marked as deferred. I tried to go back today tonight and do my part to save lives and got a call from a nurse at the facility. She told me that I was deferred in 09' and asked if I remember this. I told her yes and explained what I just wrote. She told me that if I "lied about that, who knows what else I lie about." are you kidding me!? I think it is absolutely ridiculous that my character is being crucified for literally just misspeaking. If you look at the dates, it was well over a year that I waited to come back and donate. Had I said no date that day, I would be in the clear, but I was trying to be honest and that is now preventing me from donating. How many donors do you think you have that aren't honest about these things are are still donating? For trying to do the write thing, I am accused of being a liar by your company. I would like this to be relooked at. I am currently enrolled in school, getting my doctorate. Do you think I am an dishonest person? I am simply trying to do my part and donate plasma as I do for blood. I am extremely disappointed that I am marked as a liar in your system. This is wrong and needs to be reversed. Let me know what else I can do to facilitate this request.

Best,
Amanda house

Biolife promised me hundreds of dollars in bonuses for donating with them in late 2017, when they opened in casselberry. But every time I got there, they would turn me away, claiming I either had a fever or low iron. Mind you, I went to the other plasma places in my home city right afterwards and they told me that none of this was true, and commenced to taking my plasma. I spent and wasted maybe a hundred dollars worth of gas going back and forth there several times to no avail and they never took me once or compensated me for all that gas and hours of time spent wsiting around in a freezing center just to get wrongfully rejected again. This place sucks and something needs to be done about it by management.

I went to your location in riverton utah and had haley as my tech. First of all I got no greeting, she said no words to me slapped the blood pressure cuff and inserted needle and walked away. Not once did she check on me like the other techs have. She looked like she had been crying and was very non helpful and had no manners when it came to customer service. When I was done she put the wrap with the gauze in yh wrong spot so it leaked on my jacket and fix it, she didn't say goodbye she just put the green card down and told me to take it up front... Very unprofessional and maybe she should've been sent home

My pulse was running high so I had to wait 10 minutes where upon I got back in line at the front. Another person was put ahead of me by a staff member because he also had a card. I was rechecked on vitals and was within parameters. Only for them to say I waited too long. There is only 2 staff checking vitals so it was out of control. I will be looking for another company to donate at. The staff was very rude.
Ty,
Paul

Took physical and took protein test you guys then lost it cuz of weather apparently... So took it again last friday... Made appt for today tuesday 1/30/18 and I got deferred cuz it's pending... That's just ridiculous... People don't have time to waste and be sent away... And the website shouldn't let you schedule an appointment... Please fix very irritating
Thanks for your time
Tayler parrott

I was at zsavooz in cedar falls, ia when I overheard a bioife supervisor talking crap about a worker that I know personally to a couple other workers. I'm pretty sure she said "she won't last long." in addition to making fun of her face. She also stated "i'm not even suppose to be here with you guys". So I am assuming the other workers were beneath her. Not very professional or smart! It turns me away now from this facility if supervisors are not even going to follow rules! Something needs to be done!

I went to biolife to donate today sunday jan 28th, 2018 at the boise, id. I was stuck multiple times in the same arm and the nurse twisted the needle trying to get a vein. It was extremely painful and I made that clear. Once hooked up, I donated 70 ml before the employee came back and told me he needed to move the needle to the other arm, as the first arm wasn't giving enough fast enough. I was already in pain and told him if he had to repeat that, then I was done. He told me I wouldn't be getting compensated for this and unhooked me from the iv. I complained to the front desk and was told they couldn't give a perfect stick everytime. I now have pain and a popping feeling in that arm when moving it and will be seeing a doctor if this progresses. I have been donating for months before today with no prior issues.

Did all the testing and questioneers only to be told I couldn't donate because I passed out when I got an iv in the past. Ridiculous nurse. They don't care about the situation they have personal vendettas and no matter what the actual situation was they don't care. They don't use logic. They are absolutely horrible. I will make sure I tell everyone I meet that is considering donating plasma to biolife that they should look elsewhere. Worst customer service i've ever experienced.

I had my protein test drawn weeks ago as normal only to have staff/ups mishandle it. Went back and had it drawn again, only for the exact same thing to happen to the sample. I went in this morning after receiving a call around 7:30 last night to come in for a third time. I got into the building today around 9:50 and was told by someone claiming to be the person in charge that she could not draw the sample because "the lab had not been updated yet" the nurse who made the call was supposedly not in to verify everything. Because of the failures purely on bio-life's side I have been stopped from donating for two weeks while meeting all of the requirements. I was told an email had been sent to management and marketing that an email had been allegedly sent to do something about the missed donation opportunities but I see no reason to believe that anything will actually come from it.

Why do you have people in charge who clearly don't have any idea whats going on with their own staff and isn't doing anything to make sure samples are submitted on time?

I haven't came into the joplin, mo center in a few months. I received a coupon in my email stating I could get $50 a donation for the next 5 donations. I came in on december 29th and donated and showed the girl that stuck my finger the coupon. She said she would take care of it. Well when I went to schedule my next appointment it only showed $20 added to my account. I thought well I guess I better let somebody know when I go in to donate. I let them know when I went in on january 3rd and they checked into it and said the system wouldn't allow them to go back and add the coupon. The manager came over and talked to me about it and said she tried and the system wouldn't let her add it and there were no other specials she could give me. How is it that an employee messes up and the doner has to pay for it? I'll be contacting some other places about this as well. I've been a doner over two years and it's not ethical or right to do that to people!

I want to complain about a very rude employee of biolife richmond ave, houston. She is a thin asian girl, I am not sure about her name. I used to sit in the waiting area for 5-10 minutes after the donation to make sure that I am ok to drive or till my husband reach there to pick me up. I had a horrible shivering after 2 donations in the past. On the day of incident, during donation the machine stopped 3 times and it took extra 30 minutes to complete the cycles and I was having a hard time because the injected site was hurting a lot. Also some staff was learning how to fix this issue taking time. But I thought it's ok with that because we cannot predict machines and people has to learn how to fix things, so it will benefit others. After this experience I was sitting in the waiting area and there she comes. She questioned me with a very rude voice and attitude ‘why are you sitting here'. She kept asking me without a gap as if I am a criminal or I am sitting there to do a crime. She ordered me to leave. She said you have to leave the property immediately after the donation. Nobody has said that to me anytime before. The very first day we were told to sit there for 15 minutes after donations. I was ok if she has asked me in a nice manner. This same lady was babysitting my 2 year old daughter during another donation and when I went to pick her up she said your daughter was not obeying me with the same rude face. That day I said sorry to her because I thought she had a hard time because of my daughter. May be she wants to sit idle. She is expecting that a 2 year old child will do everything that she says and then she can relax. Because of her I don't want to go to that place anymore. Being said that there are many other friendly and very nice employees there.

I am writing you in behalf of my friend. Becky lepovich went to the bio life center in mentor, ohio a while ago and they told her her veins were too small. So I took her there not long ago and when she talked to them about donating they grabbed her file and never did look at her arms and said her veins were too small. The management there seems to pick and choose who they want there and who they don't, oh they will never admit it but I have seen them do so. Also I would like to know if u get terminated for failing to tell them about a metaphor medication if u are terminated for life?

Hello,
My name is kristy maples. I am becoming more adjatated every time I come for my appt. Today my appt was scheduled at 10:40 a.M. And I am just now being seated. It is 11:38 now. For months now it seems to take at least two hours to do this process. I used to be able to do it all within an hour of filling out my questions. I had a good experience on wednesday and was hoping things were finally better but apparently not. I suggest the higher ups come out of the office to help or quit scheduling what you can't handle.
I understand that sometimes there is a turn around on employees but this has been going on for months now. This is at your billings montana location. I hope this gives you some night to this location and things will get better.
Sincerely,
Kristy maples
P.S. It's 11:45 now i'm finally getting poked

A week and a half ago I donated plasma and the lady that stuck the needle in my arm punctured my vein that she was working with. I told her that something was wrong and she said " you should be fine, you are just not bleeding out well today. Make sure to drink a ton of water before you get here. Next thing you know I get a hematoma. I rely on biolife to pay half my rent as i'm a full time student and also a college baseball player. I do not know the name of the lady that did this to me as I was furious because my arm was so fat. I understand that there are some consequences with donating but never should an individual suffer for another persons mistakes. You can track my records I have donated 6 or 7 times since I found out about biolife and I wasn't slowing down at all. I should be paid for the month of december and maybe more as I still have a bruise the size of a football on my arm. If you would like a picture I would be happy to send you one. This is outrageous that i'm not allowed to donate for one of your workers who messed me up.

This isn't a complaint so much as an observation and a possibility to save you money on your energy usage. I work for a company that is starting to switch ballast lighting to led lighting thus making the building(s) brighter and saving customers money on light bills. I currently donate at one of your two cedar rapids, ia locations. Please feel free to contact me if this interests your company at all.
[protected] is my phone number.
Cadensdad07. [protected]@gmail.com is my email. Thank you and I hope to hear from you.

I had scheduled my physical and first donation for 12/2/17 in casper, wyoming. When I went in, the woman at the front asked if I had ever donated elsewhere and I replied yes. She told me that I was not able to donate that day because I was still active in laramie, wyoming's system. I had never been told that I needed to transfer records from a previous location. I had even called prior to my appt. With questions and I referenced my previous donation, so it was obvious I had donated before, but no one thought to ask if I had transferred records.

I immediately left and called laramie's location, when a female took my information and told me that she would have my records transferred to casper by tuesday 12/5/17.

I made my new appt. For 12/6/16 in casper. I called, just to make sure that my records had been transferred. Laramie had not transferred my records.

I am extremely frustrated and disappointed in the absolute unprofessionalism of both locations. It seems that these employees do not care to take in new business from potential donaters.

On 11/22/17 my girlfriend and I went to the biolife center in fond du lac, wi. We had been pretty regular to this center for awhile. I was sent to one section while my gf was sent to another section. Shortly after my line was hooked up and running the machine beeped and shut off. The staff memeber came over told me that is was due to too much fatty food. She tried it again and again it shut off. I was told I would only receive $20 ok no big deal. However my gf in a completely different section texts me telling me that 3-4 staff members are talking about me and laughing saying stuff like "oh well he's worthless" and "waste of needle on him". I actually looked over there to see them laughing and nodding my way. I went and spoke with what was supposed to be the manger. She said she would talk to them about it. Today 11/29/17 went back to the same center to donate. Everything went fine no problems at all. When we were done I checked my card. I was supposed to have $50. I only had $20. I asked the front desk worker by the name of stacy. She didnt know anything about it and all she could do was take my number and have someone call me. I received a call from kathy or cathy later that day. She did nothing to inform me about the money situation all she said was I was band from ever going to a biolife center again. When asked why she stated that the employees there said that I was very angry, I was even hostile, I was yelling, I even hit a desk? I asked her numerous times to review the cameras at the center she simply said no. I feel that as a manger in charge of people it should be her upmost duty to reveiw each of the cameras and instead of punish me a guy that had a simple question as to why all the said money wasnt on his card, instead she should fire the 3-4 employees that basically laughed in my face, along with kara the first person I spoke with that made all these false statements that I was hostile and yelling and hitting the desk etc.

I came in to donate blood I was deined the chance to do so because "tattoos" but my tattoos are from years ago so called to make a complaint I later received a call back from a assist manager saying I should come back in so he could take a look but I already felt like I was being discriminated against first off i'm a homosexual and I brought my partner into ge clinic with. And I have never been treated so poorly in my life or so easily dismissed. I just called back to the corporate office and a lady named cheryl hung up on me I the middle of me explaining my situation I called back and was sent to voicemail not once but multiple times. I left a message. I'm not goin to take this injustice lying down i'm going to file a civil suit if no one can give me a straight answer as to why I was turned away. I fight everyday to have equal rights as everyone else I don't deserve to be deferred because of my orientation.