BioLife Plasma Services
reviews and complaints

I had been donating numerous times and never had a problem with mmj in my system. One day my breath smelled like mmj and the sent me to the nurse and she asked y I smelled like it and I told her because I have an mmj license and she said well your permanently differed for that reason. I do not think this is justified or fair in anyway. I know for a fact a bunch of employees at the centers smoke and that many people that donate have mmj in there system. Please get back with me asap because id like to donate still if possible

I currently live in helena, mt. I decided to donate plasma and created an account online, and after doing so it gave me three location options to choose from. I chose the missoula location as I am more familiar with the town. Not at any point in scheduling online, getting a reminder call 24 hours in advance, or when I spoke with someone this morning 07/20/18 (letting them know I needed to reschedule 30 minutes later due to construction in helena) did anyone let me know there is a 90 mile limit to donate. After walking into the missoula location, I encountered an elderly woman who was extremely rude. She refused my ss card because it was not signed, which I apologized for and signed in front of her, and was then told that policy states there is a 90 mile radius donor limit and that I would need to leave. After explaining that I just drove two hours one way, and that at no point was this ever addressed to me, I was told that it was not her problem as "employees wouldn't know my address even if it was on the online account" and that "people drive to different towns all the time" when I mentioned that I spoke on the phone with someone about driving from helena and needing a time extension. I have tried calling a corporate number several times, however, it is never the correct number. I am extremely upset, to put in nicer words, that I will be driving a four hour round trip for a complete waste of my time by a company that could care less about its donors.

I tried to donate for the first time today and because I told the nurse that I have a very mild adhesive irritation only if I have to keep an adhesive on for multiple days and that I prefer but don't need paper tape, she asked the manager and they denied me from donating until the facility carries paper tape. I am frustrated at the fact that this medical facility does not carry paper tape and I strongly suggest that this facility starts carrying paper tape. Because of such a small thing that only bothers me if kept on for days I was denied, the staff explained that if they start carrying paper tape that they will call me. Until then, I will never be able to donate and help others in need ever. I think that is very unfair. Please recommend/require them to carry paper tape so that I can help those in need. Thank you.

I recently visited the biolife plasma center in glendale, az and I was feeling a little off so I asked to have my return speed lowered and the nurse did so. The medical specialists named kayla came out and said I had to be taken off the machine and I could not come back. I just requested my return speed to be turned down so I could finish the process. Her mannerisms, facial expressions and gestures were very rude and nasty she was borderline being racist her name is kayla. She also stated that I was inappropriate with another nurse because I told her, her eyes were green. I really do not appreciate the service I received when I wanted to genuinely do good business with biolife. My name is johnathon nelson my phone number is+[protected] please contact me back.

I have been donating for about 2 months now at the oshkosh location. Allen started the line in the same vein they have been using for 2 months. I have in the past had a little discomfort because they use the same spot every time. Once they readjusted the needle for me and I was fine, no bruising afterwards. But wednesday july 4th was different. Allen started the line, it started taking blood, it went to put my blood back in and it started to hurt where I want to grab the muscle above the need because it was really hurting, the machine stopped and beeped, he came over and I told him it hurts a little bit something doesn't feel right. He readjusted the needle, it put the blood back in, took some more when to put it back and again, machine stopped and I told him it hurts really bad. He asked if I wanted to try the other arm I said yes and told him that it was smaller on that arm and the vein was on the side, not as easy to access. When he wrapped my arm I was putting pressure on it, like normal but also because it was still hurting really badly. There is no way he could not have noticed how bad it was bothering me. He went to put the needle in the other arm and started the machine pretty much as soon as it started, it started to hurt again. I can't remember if the machine stopped by itself or not. It hurt so bad, the vein I guess, it just feels like big burning bubbles in your vein. It's a totally awful feeling. I was panicking, I was getting dizzy and he wanted to try to reposition the needle, I told him no! It was hurting so bad I kinda jumped and the needle starting leaking blood onto my arm. I said I will come back another day or something. He said so you want to just call it. And I said yes! I just want it out. And he wrapped it and I was just clutching my arm. I have never had an experience like this before. It does feel better but my arms still hurt. I have horrible bruises on both arms that make it very uncomfortable to pick up my one year old. Someone from this location did call me today and apologize, which I appreciate greatly. She told me to see the doctor if it got red or swollen. But I wanted the pictures to be on the report. I am going to attach pictures of both arms about 24 hours after the incident. Thank you for taking the time review my complaint.

I have not donated in four years so I decide to try and go donate again I go and get all registered do all the questions then go to start my physical the nurse tells me I passed but I smell like body odor so therefore I have to try again tomorrow and come back and do all the questions and physical again. Is this even legal to discriminate against people

I am a veteran who has served this country. On my last visit I noticed a sign that said you would be open normal hours on july 4th. I am appauled! This day is set aside for all americans to pay tribute and recognize the sacrafice made for our freedom. You obviousley do not give a damn! How pathetic! I will begin going to csl from now on along with all my friends. I am so ashamed of biolife. I really feel sorry for your employees that they have to work for a company so unpatriotic! I will be sharing this on facebook and glass door reviews!

Everytime the center in springfield mo has a bonus offer, my protein is magically too low! Every single time! I am so tired of this! My spe just came back this morning, and oh look too low again! I feel like they do this so the company doesn't have to pay bonuses. I want someone to call or email me back asap. Have already contacted the bbb. This is not right, and someone needs to make it right asap.

Hi!

So I have an issue and I am hoping you can help.
My location neglected to tell me that I needed to come back in for just a lab draw as my protein levels were low. I was told just to come back in, in 7 days. Nothing about it being separate from a donation.

Due to that, once I received this e-mail 6/20/18, the email that stated $200 extra in 10 donations with initial donation being by 6/30/2018. I had called to schedule a donation and was informed today on 6/26/18 that I couldn't donate as I needed a repeat lab draw and have to wait 7-10 days for results.

With that being said I am not able to make a donation until next week.
I am very upset (a nicer word) as I would have gone in sooner and had a repeat lab draw if it would have been explained that way! Now I am missing out on this coupon and an extra $200 due to someone not being able to perform their job correctly!

Any way to allow me to do this next month?

Thank you
Kaila current

I go to the biolife on getz road in fort wayne, in and have been going there twice a week for the last few years and had a terrible experience this past saturday, june 16th, 2018. My appointment was for 5pm and I know there's a 10 minute leeway for coming in either before your scheduled appointment or after and I arrived at 5:07 after rushing there from work. Upon arrival I came in to do my questions and get my vitals and noticed that the computers to do the questions were already shut off for the day and no one was up front so I waited for a couple minutes and a nurse, tonya, finally came up and rudely told me that they were closed. I proceeded to tell her that I had an appointment for 5pm and that I was there within the alotted amount of time. She proceeded to be short with me and tell me that they closed at 5 and that it was already 10 after 5, although it wasn't, and refused me serivce and just walked away from me. I have never, in my almost 2 and a half years of going there, have received such rude service, or lack there of, and been caused to miss out on my 2nd day of donating and an extra $50 because of an employee.

Today, 6/13/18, I went to biolife in diamond center, mentor, ohio. I had just brought my friend in as a referral after months of donating at this location. As i'm standing next to her doing her sign up, i'm approached by a big, older blonde woman with short hair who asks me to come into her office. They proceed to tell me that my outfit is inappropriate and "too risqué" to complete a donation and I would need to change if I wanted to donate. I will include a picture of my outfit, but I was wearing a low cut, long sleeve shirt with long black, high waisted leggings. She made me turn around so she could "determine" if my pants were appropriate. First off, I was shocked and appalled, because if my chest wasn't a 34ddd, it wouldn't have been a problem, but I was sexualized, discriminated against and embarrassed for wearing the outfit I was about to go on a date in. The friend I brought in was also appalled by this behavior, because when I mentioned my shirt at the front desk, the middle aged woman had nothing to say about it. My friend personally doesn't want to come back to this establishment but i've convinced her to at least finish her 2nd donation so it wasn't time wasted. We looked through her panflets and it said nothing of a dress code that you have to adhere to. I understand if I was actually in a skimpy outfit, but I was not, no midriff in high waisted pants, no short shorts, not even shoulders. I'm a thin, big chested girl and there's nothing I can do about that and I don't believe your staff has the right to criticize me for cleavage. Honestly i'm embarrassed to even go back to the location and i'd appreciate a copy of your "dress code" so I know for next time. This isn't the first time an older woman has tried to tell me my clothes were inappropriate when other members of your establishment said there was no issue. This is not high school. I'm not a distraction to your workers, and if I am, find better ones. I'd like you to walk out of a busy place and come back in with a big dirty baggy shirt with everyone staring at you because of something you can't control. I'd appreciate some sort of compensation or to at least know you're telling your employees they can't discriminate and embarrass people who are only there to help do a good. I didn't know my cleavage affected the usefulness of my plasma, nor does anyone else understand how I would not be allowed to donate over a shirt. [protected]@gmail.com is how you may contact me in regards to this.

I will start by saying I started donating in 2001. I am a veteran.
Please tell me why i've recruited dozens of people and haven't ever gotten a buddy bonus? When I ask at the center, it will be 'looked into and virtually forgotten. I have chosen not to complain about it anymore, but... Now literally ever person but me is offered a promotion on june for an extra $15 each donation. Please explain to me why I don't get the same bonus offered to other? Please tell me why u give new doners $300-500 and veteran doners don't get crap. It's comical how unfair this is, and i'm done with this place until this is fixed. I know how much u sell my plasma for, so this is a joke.
And for the record, the new management sucks. It's clear the whole place changed after oct 2017, right after a new manager appeared.

Ok so I was a new doner on the 7 th of may. My 8thdonation was the first of june I was shorted 40 dollor as well as being forcd to stop donating for life on false reasons and robbery and false advertisement... I have always respectfully come in donated I came in and donated 825 ml on my last donation a jump from 690 ml witch was my donation amount previous to the 8th I normally weigh 149 pond to 150.. So I donated 825 on my 8th donation completely but I was lead to believe that before donating I would receive my 8th donation reward points in a month even know it was the first of june I was led to believe the last chance point we're tell the 3rd of june was told I would receive extra 40 because I donated 8 times in one month I wasn't able to donate on the 31 st because it would of been 3 donations in a seven day period so o donated on the first before donating I called up their to make sure I get the extra 40 was told yes that last chance points run tell sunday the third. When I get their I was told the same thing.. So I donated amd was done donating and I didn't get the extra 40 so I asked y waited for about 10 min on the woman that was checking on y I didn't for me she came out told me the last cancelled points were ended on the 31st I wanted to know y I was told differently.. Then I proceed to tell them that I worked hard to donate 8 time even know I don't want to makes me feel like crap... They took it out of context and implied that I didn't report that donating makes me feel like crap so they band me from never donating again... Even know it was took out of context.. Wich at the time I didn't know I was band from donating tell I tried to make a appointment today on the4th for the 5th of june and they told me I was band from donating and was talked to like a dog not a man.. Wich I am perfectly healthy very athletic agile no problems donating in the past. I like to donate plasma because it saves lives...

On there website it says that people with tattoos can donate as long as they are a year or older. They was rude to me. And didn't not let me donate. If they didn't want people to donate they should clearly state that! Please help. They was so rude I was crying. Just because I have tattoos. And they was to lazy to right them all down. This is the one on high street.

On 05/16/2018 i, darius harris, went into biolife for a routine donation process. My phlebotomist's name, I believe, was april. However, I am not completely sure of her name at the current moment. She began to preform an iron test on me without even informing me of the test before hand. Which I know they are supposed to inform you of, due to the fact that I have been donating for 7 years. When I found out she was about to preform an iron test, I told her that I did not want to take the iron test and that I no longer wanted to donate on this day. After I told her that I no longer wanted to donate, she just kept repeating "I have already stuck you, you have to go through with the process now." I know that this is not true because at anytime during your donation process, if you no longer want to donate they are supposed to let you go. And I know this from donating for 7 years. This was completely unprofessional and extremely unethical. This is not the first time I have had an issue with a phlebotomist at biolife. Not long ago, I also had a phlebotomist tell me that I should not worry about an air bubble that was in my line, even though I know it can cause cardiac arrest. The phlebotomist's at biolife have been very careless with my health and I find this unacceptable. You all proud yourselves on how you are helping people save lives, however, some of the employees are careless with the safety and well being of the people who are trying to help save lives as well.

They denied me on donation because of a surgery 39 yrs ago, that has no effect on me today. I said I have been to a doctor and a license physician okayed me to donate and the rude little old lady, who has trouble walking herself said "no." I have donated in the past with successful donation why am I being denied even with a certified doctors ok. Please answer me on this, I feel like it was a discrimination act. [protected]@gmail.com

I want everyone to know this company sucks the life out if you and I am hoping it changes

My name is alyssa durham I worked for the greenwood biolife plasma service for 1yr and 3 months I held the title of qlt. During my employment there were many disturbing incidents that drove many employees to quit. This company makes you feel worthless and only follows the company policies when it best fits them. They have no consideration for medical emergencies or family life at all. I am hoping that writing this that change can happen for the many employees that nee the job but resent and absolutely hate this company. They fear retaliation but someone has to stand up.

I just asked if they could look at the needle because it feels weird/hurts plus it's taken twice as long donate then it normally does. The guy said there is nothing they can do however the last time this happened the girl said the needle was to far in and pulled it out a little and then everything was fine. Didn't know it was ok for it to hurt when donating.

I've been a donor for almost a year at biolife in st leters mo. I was racially targeted 3 different occasions and even hurt due to an employee's negligence. Today my husband and I were waiting for my appointment after he was deferred for having a hurt toe. Now I was sitting to myself after they explained why and a supervisor came up and proceeded to explain something to me that at that moment was in important as I was making sure I didn't raise my pressure and pulse. Afyer her arguing with me becaise I wanted to be left alone as I waited for my appointment. I had 7 minutes to go when my husband came in to sit with our daughter. At that moment a different supervisor came over and asked us if we needed something? I said no thank u and she proceeded to insult us by saying we didnt have a vehicle nd insisted we were starting trouble. The same employee who argued with me is the same who rudely said our children were not welcome I the play room. On more than one occasion there actions were racist and rude. I've complained and still nothing is done and management makes it a point to back there employee's racist remarks and actions.

I have donated for 5 years july 2004- april 2009. At the end I was deferred out because I had postules (?) from an edema this was never discovered for over 6 months so I made donations 9 years ago that went all through the system and likely in patients. Ok one person in bio life yanceyville street greensboro. Jenny one of the nurses said to come in last friday to set up to donate. I get as far as the physical they claim they lost my records from 9 years but yet the nurse maggie who has worked there longer than 2004 the first thing she asked me to do was show my calves so suspicious. She tells me I have edema I can not donate. I said I am being treated for this my doctor says I am fine to donate. Nurse jenny said ok we will work with u this time go get an all clearance from my doctor whom I ironically saw yesterday he took his time and effort to fax them to bio life jenny said our doctor will look at it and you should be all clear to donate this friday. Ok now jenny left me a voicemail call her back I hear from maggie the call was to say I can't donate not only because of the fully treated edema but because my doctor says I have venous insufficiency. Also completely treated strongest dose and I have no loss of blood flow at all. I am in far better health than 2009.

Today maggie says I am permanently deferred, a few questions and comments.

If I have completely great blood flow with medicine, why can't I donate?

A couple of summers ago I lost a lot of weight and had no edema at all, I have lost 37 pounds this year if I lost more weight and have no edema why can't I donate then and why did maggie say I am permanently deferred that sounds very vindictive to me.

The next part is all very true and I just want to know in the name of pure honesty why does biolife not test all donors for illegal drug use?

I am whistle clean donor, but yet numerous donors come in and successfully donate and have or are any combination of all of these of which I am none of.

1. Illegal drug use pills or injected.

2. Chain smokers.

3. Alcoholics

4. Marijuana smokers

5. Crack smokers

6. Gay men (when you have a rule against that).

And you at biolife will say I am making very false accusations if I am I fully challenge you to do a full drug screen on me, and please go ahead and start drug screening all of the donors. Or do we have corporate greed just make money any way you can and just deny a great clean as a whistle donor like myself.