BioLife Plasma Services
reviews and complaints

My name is annette whitaker, I just became a donor on 11/22/17 for the first time since 2011. I was told by the nurse i'd receive, $50, $60, $50, $60, $80 for my first 5 donations with the special you're currently having $300 for first 5 donations. Today staff missed the veins on both my arms and compensated me $57.75?! So they shorted me 13.25 with the special 10 dollars for my second donation, and then proceeded to tell me because they missed my veins. I spoke to management and he said the same thing, although the paperwork I received at my physical said i'd be compensated regardless if they stuck that needle in my arm. I'm very upset with how I was treated today.
The lady that stuck my right arm wouldn't allow me to take pictures for management either.

My wife came in and done a donation on 11/18/17 around 12:30 upon finishing her donation she never received a payment we kept calling and no one would answer the phone. So we went back up there and they told her it takes 1-4 hours for the payment to post. It's now 5pm and still haven't received a payment and i'm also used to donate at the same facility and my payment was always on my card the moment I completed my donation

It is a regular occurrence to have to wait 30-45 minutes just to get to have your vitals taken. If everyone here has an appointment, which they must, why are they so understaffed and inefficient?! 2 staff people taking vitals, 15 donors in line. Obviously better management and structure are desperately needed at the hayden, idaho biolife. Lots of good employees who are in need of qualified and competent management.

Last friday 11/03/17 I called the center to get information "for myself" about something that deeply concerned me. Heather answered the phone and up front I asked her to keep our conversation confidential, I asked twice and I felt confident my wished would be granted, besides this was something medical. If my doctor ever broke the doctor patient confidence i'd bring them up on malpractice law suit. I got home that friday night and walked right into world war three. Three days of yelling and screaming and my landlord is still considering eviction. On top of that, I was told that the police showed up at the house so biolife must have called them. I showed up on monday 11/06/17 because I was told by heather (one of the nurses) the one who took the complaint that I could donate again today. I went there and was only allowed to give another "spee" sample. I went there today hoping to talk to the staff responsible and get some satisfaction, but nothing. I think something should be done. I get threatened by the manager because I was asking to say hi to one of the staff members and now this, i'm expecting satisfaction...

I went to donate plasma for the first time on oct 31st. The woman who checked me in was great, however the woman who [censored]ed my finger was rude. She found out that I had donated blood, and said unless I could remember the date I couldn't donate plasma. She was not helpful, she was rude, and did nothing to help the issue. I figured out the timing and realized that I could donate plasma. I went up to the counter and told her that I was in the clear, her response "well that's good, but we are closed now." she was not helpful at all, and did nothing to improve the situation.

My girlfriend sharla nieto and I have been having problems with a biolife employee, her first name is anna and she works at biolife in austin tx (howard lane). Anna has acted very unprofessional ever since I told her that her comment wasnt warranted. She rudely told me that "sometimes you are gonna have to just wait." she said this after she heard me talking to a floor leader about the wait time. The floor leader fully explained why it was taking a long time (machine mess up). What she said doesnt matter much. Its the look on her face when she said it, the time of when she said it, also how she said it.
The manager told me not to respond to her and to take complaints to them. We did 2 more times. Once it was because I refused to interact with her after my donation was done. I was walking to put up the "bed card" up when she tried to stop me to take the card from me. I said "no thanks I got it." she then clapped her hands and said "thats a good boy." I took this to the manager. And nothing happened. Today 10/31/17 we go in and avoid her area. She as of lately been trying to provoke on of us to say something to her, example: uncomfortable stares. Everytime I look up from my phone she is giving me an uncomfortable mean stare. Today she mouthed some bad words to my girlfriend. My girlfriend tried to ignore her. After she was done she was waiting for me when andy the assistant manager calls her to the backroom behind close doors. While andy was being aggressive with sharla; yelled, threaten, and used aggressive body language, she was txting me everything he said. She asked him for his bosses phone number and he said "I am not giving it to you." threaten my girlfriend saying "this is her (sharla) last chance." we did/do not understand that statement. "last chance" what does that mean? Last chance to complain about an employee before they kick us out. We really do not like being retaliated against. We only made legit complaints. Retaliation is not necessary.
We get consequences if we disrespect one of biolife employees. What happens to biolife employees when the continue to provoke and disrespect their clients? I was very upset at andy and the way he chose to treat a woman. I video recorded our interaction with andy.

I went to have a seep sample taken on monday october 23. I was brought into an office by the manager bring attention my request for info on the staff and to say hi to one of the female staff members. I realize now it was wrong to ask for that info but what was wrong with asking for someone to tell a particular staff member I said hi. The manager brought me into the office, mentioned both events and was rather snotty about it say "if I do it again i'll drop you from the program". I've been donating for over 4 years and have made that request in the past and have never been pulled aside and threatened with being dropped out of the program. I was/am very offended by the way I was treated by the facility manager and I will feel uncomfortable when I go to donate from now on. I thought everyone (staff and diner's) were aloud to be friendly with each other, to make the time go by. Please do not use my name or any kind of description if you send her an email, she was very unprofessional.

Hello, I recently went in to donate I believe on wednesday 11, or the 12 of last week.

The young lady didn't seem like she knew what she was doing at all, rolled her eyes at me several times, was vague, was snappy, and finally get into a seat she"prefers"

She proceeded to administer the first needle in my right arm... She missed.

Tries my left arm... She missed.

Sent me with two ice packs and mumbled some additional instructions. And didn't seem like she cared one bit about my health or well being, let alone my donation.

I have been bruised for two weeks since and not going away. That was a terrifying visit.
I don't even know who to talk to.

I donate at the st. Peters, missouri location. I was supposed to receive $50 every time for 5 times to add up to $250. This past saturday after an already awful and long beginning, I only received $20 on my card. My wife also went to donate, and they did not inform her until being there for two hours she could not donate until they received a notice from her doctor regarding a medication she is on.

I have tried and tried to get on line several times in the last month to schedule my donation. Upon calling I was told that, "for now on,"you people"need to schedule your appointments on line. When I explained the situation, I was told by zach that there is now a computer available on site in the"center"to schedule appointments. He continued,"we are too busy to take appointments by phone!" what most surprises me as a medical facility how loud each rep is about telling a person out loud why they are being denied, or deferred for a day, and the medical reason why.in addition to listening to the employees talk about donors as they walk around. Pay attention donors, these are federally governed rights and regulations that are monitored. Write what is being said, date, time and look at the badge of the employee and also write it down.,

After doing two successful donations I have been denied my third donation. They are unable to get a reading of my bp and pulse on my arm so the nurse always did it on my forearm.in my attempt to do my third donation my pulse was a little high (I am assuming because I was rushing to get in there and get it done). So she asked me to wait a few moments so they could recheck it.in the process of rechecking she tells me that they are unable to do it on the forearm because of the policy. That's interesting because it wasn't an issue the last two times I donated. Samantha, the supervisor, then proceeds to tell me I can not donate. I asked for the manager to give me a call on monday which he has yet do. I had to call over there myself and he was still unavailable. Samantha also informed me they are unable to order a larger cuff. I just don't see how this is possible. Needless to say they won't let me donate and still now word from the manager. Not a very good way to run a business if you can't accommodate ones needs. My sister and my daughter have both been donating. And the second time the blew both of my sisters veins and got blood all over her and the technician. The third time she went back the blew another vein. I have put a review on facebook and have not got a response. I have also submitted a contact form on the website on tuesday, october 3 and still have not been contacted. What the heck is going on?

I have donated plasma many times and all the sudden they get new rookie employees in that are under trained and can't do their job correctly. I have had the same [censor] at biolife on emerson in indianapolis say may plasma is cloudy twice. Never had a issue until this fat piece of [censor] started here. Also had a another [censor] there misplace the needle in my arm and make it swell and bruise. Stay away from the fat [censor] meagan if you go here, not the blonde one the short fat ugly piece of [censor] one that test your blood!

I had to get a doctors note to be able to continue on with the process and they would not let me set up an appt for after the note was received and now I will have to wait over two weeks to be able to donate, I guess they don't want my donation. I am rating this company very poorly and recommending to all of my family and friends to find anyone else.
Very bad experience.
Bad policy.
Bad customer service
I have literally over a hundred cousins and dozens of aunts and uncles and then you add on the friends and the work of mouth will go far.

It's been 8 months since I last donated plasma. I went to the springfield mo location off of mccurry street location to donate today. Actually I went one month ago to try and donate and the first problem was my spe test, so I took the time to do that, then had to wait a week for my results. When I was cleared, I went back to get back to donating, did my questionnaire, my initial test, and then went in for my physical. I was told I had weezing in my lungs and therefore deferred until a few days so the could listen again. Ok that would have been my second visit. My 3rd visit, which was today, had to do everything all over again, the questionnaire, the hermatacrit and protien test, address verification and then the physical. The physical went fine, and when I presented a coupon the nurse told me that the new donor coupon would not work but another one I had would? Why was this coupon listed as one I could use on my portal login on the biolife website? I felt I was ripped off and lied to. The coupon I ended up using was coupon code [protected] when the one on my portal login was coupon code was different, it was [protected]? In my opinion, this doesn't seem right, I went to this location 3 times for $30, I think I lost money for the gas it took to get back and forth and didn't even break even? Please, if this company takes it's offer serious they would make it right.

I was prevented from donating with a permanently deferred warning. I have donated a thousand times at at least 3 different plasma centers in madison wisconsin from 1991 to 2016.

This may be a case of identity theft since I know someone stole my social security number in the past. I should not be punished for someone else's crime.

I have never had an incident where management of any plasma center had an issue.in fact I have been a consistent model donor and I want an answer.

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Ps. I think it's ironic your headquarters is in bannockburn. This is where I went to elementary school and grew up.

Lakeland, fl center called patients for tomorrow to inform them the center was going to be closed, but did not call anyone today. It is 91 f and sunny here in fl, and yes, we are scheduled to get a large storm on sunday, but there is no reason I needed to drive an hour from my job to get to a center with the doors locked, patients obviously inside donating and lots of cars (employee and donors) in the parking lot and no notification of their decision to be lazy and close early when the weather is completely fine and non-threatening.

I am getting screwed out of $50 and likely not going to meet their additional "bonus" promotion this month because of this now in addition to the labor day holiday (is this part of a plan to give donors a "bonus" but make it impossible for them to obtain it!?).

I may never go back. I am disgusted they had zero courtesy to inform their donors that they were closing today (even though they called tomorrow's donors), and I personally believe they were just getting lazy and didn't want to pay out the donor's second donations in the week. The staff was not kind when they opened the door and told us to go away, that they needed to board up the building (what that has to do with inside) doesn't really make a difference for me and I would've been done with my donation before that was completed anyway as my donations always run quickly.

I know this place is money hungry, but this is complete bs and I am appalled. I would love for them to make this better, but I know there is absolutely nothing they will do to show their donors they made a mistake ("donor appreciation week" was also fairly stupid and only 4-5 donors were actually "appreciated")...

Thank you biolife for wasting my time, gas, and preparation to donate to help save lives that will be affected by harvey and now irma.

It is ridiculous, like I said, there is no current or near future threat today. It is sunny, hot, and 91 degrees out.

Call your donors if you are locking the doors on them.
I checked the website before going and my appointment was still on schedule, my suspicion is that they closed the doors 5 mins before my appt (3:35 appt) and again, just don't care (or give an "f"). I've had it before when my appt was cancelled and it dropped off the schedule, but nope — I was still good to go at 3:35, until I got to the center at 3:35 pm to be greeted with locked doors and no notifications.

I was banking on this money to pay for hurricane supplies I purchased this week, and now I have nothing but debt and a very sour taste in my mouth.

Not sure when I will go back, or if I ever will again — and I am a regular donor, this is so stupid and to screw your donors over like this shows that the company doesn't have any care of concern for their donors (this is also obvious in how little they pay us and their employees, yet make a great deal of money from my time, donation, healthy living and plasma).

I can't get over how angry I am with the lack of professionalism and lack of common courtesy and appropriate business practices. I was on time for the appointment and told to go away. Ok, i'll go away...

Hello my name is dustin w daniel the guy stuck the needle in me to draw blood jammed it in my arm and pulled out a little and pushed it back in this is the only time a needle has hurt he could not get it to do rite so moves to other arm toys 3 times and ten tells me if u do this again. You wi not be aloud back I was there 650 am 9/7/17 fire him it sucks

An associate of mines went in to donate the other day, and I am also a donor myself at the same facility. But come to find out he ended up winning an expensive prize through a so called drawing that biolife had that I didn't have a clue about. I donate on a regular basis and none of the staff informed me on this contest. I think the little contests they have should be discontinued if they're not treating the donors equally. It's not about the drawing but it's more about the principle.

It has come to my attention that the amount donated for plasma is based off of a percentage of my bodyweight, however why should I have to donate more mililiters versus a less heavier doner while being compensated the exact same amount of money? This is unfair and almost taking advantage of in sorts. I feel there should be one set amount to be donated or some additional incentives to have an increase of milliliters donated; safely of course.

Back in 2015 I came to biolife to donate cause a competitor wasn't treating me right. They didn't know what they were doing after being stuck with a needle 4 times I called it quits with them. But I came to biolife and told the truth of a tattoo that was a year old the lady told me it was going to be a year deferral. I went in today (august 26, 2017) to donate I was informed that I had been permanently deferred due to my statement of the tattoo. And I proceeded to ask why was I deferred permanently when I was told one year and you can come back. Any light on this would be helpful and grateful. Thanks