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BioLife Plasma Services
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BioLife Plasma Services
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2.1 778 Reviews

BioLife Plasma Services Complaints Summary

209 Resolved
565 Unresolved
Our verdict: When using services from BioLife Plasma Services with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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BioLife Plasma Services reviews & complaints 778

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D
9:38 am EDT

BioLife Plasma Services plasma donation pain

Hello my name is dustin w daniel the guy stuck the needle in me to draw blood jammed it in my arm and pulled out a little and pushed it back in this is the only time a needle has hurt he could not get it to do rite so moves to other arm toys 3 times and ten tells me if u do this again. You wi not be aloud back I was there 650 am 9/7/17 fire him it sucks

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2:12 am EDT

BioLife Plasma Services wasn't informed about a contest drawing

An associate of mines went in to donate the other day, and I am also a donor myself at the same facility. But come to find out he ended up winning an expensive prize through a so called drawing that biolife had that I didn't have a clue about. I donate on a regular basis and none of the staff informed me on this contest. I think the little contests they have should be discontinued if they're not treating the donors equally. It's not about the drawing but it's more about the principle.

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2:18 pm EDT

BioLife Plasma Services compensation

It has come to my attention that the amount donated for plasma is based off of a percentage of my bodyweight, however why should I have to donate more mililiters versus a less heavier doner while being compensated the exact same amount of money? This is unfair and almost taking advantage of in sorts. I feel there should be one set amount to be donated or some additional incentives to have an increase of milliliters donated; safely of course.

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11:09 am EDT

BioLife Plasma Services permanently deferral

Back in 2015 I came to biolife to donate cause a competitor wasn't treating me right. They didn't know what they were doing after being stuck with a needle 4 times I called it quits with them. But I came to biolife and told the truth of a tattoo that was a year old the lady told me it was going to be a year deferral. I went in today (august 26, 2017) to donate I was informed that I had been permanently deferred due to my statement of the tattoo. And I proceeded to ask why was I deferred permanently when I was told one year and you can come back. Any light on this would be helpful and grateful. Thanks

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bpen22
vancouver, US
Nov 06, 2020 2:24 pm EST

This same thing happened to me I told them I had a tattoo the first time but the lady didn't write it down, then when I came back to get another physical they said I originally never said I had one. They then said I could not come back again. Am I able to return after a year?

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Monica821
, US
Dec 03, 2017 10:01 pm EST

The exact same thing happened to me. They don't care if you're on illegal drugs or an alcoholic or diseased, but God forbid you have a tattoo... In my case, one staff member lied and said I failed to tell her about a tattoo I had. Even when I asked to see the form I originally signed (because I remembered I had drawn on this paper exactly where my tattoo was) they refused to let me see it to show them lol. Sorry about your ordeal, but I'll tell you right now it isn't worth it to go back even if you could. They are liars and crooks and making trillions off of vulnerable people but only paying them a tiny chunk of the profit. They're [censor]. I wouldn't recommend donating at these centers. It is not worth risking your health either as many people have ended up contracting incurable, horrible diseases from these places.

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3:10 pm EDT
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BioLife Plasma Services harrisonburg va biolife

I have been banned due to the operator not understanding fully what a service dog is. I have him on recording stating his ignorance of the situation, yet also a lie he mentioned the ada gave him when he called.
I filled a complaint over a year ago, but have yet to hear back. His lack of allowing me to donate plasma due my having a service animal is unlawful and I would like this situation resolved. Not only for me but also for the future of service animals.

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7:14 pm EDT

BioLife Plasma Services deferred

Ok I donate twice a week and have been for nearly 5 years. I have no problems donating the first time of the week but now have been deferred twice. It always happens near closing time. Last week on my $50 day I ate a roast beef sandwhich from arbys. I was told my plasma was slightly cloudy. Really cause I eat a roast beef sandwhich about 4 of the times I donate a month. So why wasnt I deferred those times. Then just a couple of hours ago. I was deferred again. This time I ate 2 turkey lunchables with a gatorade and same thing happened... Yet again on the $50 day. The lady asked what I ate and I told her. Her exact words were lunchables can do that. [censor] they can

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4:27 pm EDT
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BioLife Plasma Services service

So I call into the building sitting outside locked out of my car because someone's who is donating has my keys I ask them could I possibly get them she told me she can't do that but I can come sit and wait so I come in and a white woman walks in and ask if she could get her keys from her son she immediately went back and got them so I ask her again why am I not able to get mine and she can't even find the words to explain to me white she gets her keys and I don't even the white woman said they were being prejudice.

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Samantha Washburn
, US
Sep 27, 2017 2:01 pm EDT

I am having the same issue at the location that I am going to. Only I have a black female discriminating against me because I am white. She won't make eye contact with me with getting my vitals. I try to strike up a conversation but she completely ignores me and then has to announce my business to the entire facility. When I call in and try to speak to a nurse, she claims they are "busy" and that I have to leave a message. I'm pretty sure she isn't even giving my message to them. So irritating!

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B
2:12 pm EDT

BioLife Plasma Services wrongfully deferred

I had been donating for 4 months. All of a sudden a quality control person tells me I need to see the nurse. I go in and she mentions the probation ankle monitor on my ankle. Which the doctor was aware of during my physical. They looked me up in criminal data base saw that I was on jail but released more than 12 month prior. My supposed crime was a sex crime. So they tell me i'm being permanently defered because I answered a question wrong. Question as written states have you been convicted of a sexcrime where the victim was under the age of 17? Again under the age of 17. My so called victim was not under 17. I was permanently defered because of this. And should not have been.

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1:26 pm EDT

BioLife Plasma Services wasted my time and money

I live in gassaway, wv and the closest donation center was clarksburg which is about an hour and something away. So I entered my info and scheduled an appointment online, the day of I get there about 5 min early. I sign in the the nurse tells me to have a seat and it would be just a few minutes. Well, an hour later I finally decide to ask what's going on and if i'd still be able to donate, and the nurses response is no and i'd have to reschedule. (3hrs and gas wasted) I go back online and schedule for the next week. I get there 10 min early this time, sign in, and take a seat. 5min later the nurse tells me to come take a seat and we start filling out all the info and take fingerprints. Well when we are about done she asks my zip code and starts looking in a binder full of zip codes. "well sir, your not in our donor recruitment area; so you can't donate". Great i've now wasted about 6 hours and two tanks of gas! After telling the nurse that and that they are the closest center to me her response was, "check with another donor center". Really! And now its close to impossible to actually talk to someone to resolve my wasted time and gas because they couldn't of told me online when I first signed up that I couldn't donate at the center I scheduled an appointment for. So what to do now?

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9:09 am EDT

BioLife Plasma Services customer service issue

I tried donating plasma after work last night. I answered my questions like normal and then was seated in the waiting room and told I had to speak to management. All the employees were looking at me with what I thought was pity, which really freaked me out. They sat me down and made me wait without knowing anything; I was convinced I had cancer or some kind of disease because why else would I be called into the principal's office at biolife?!

I was in the waiting room with my boyfriend and the biggest man there pulled me into the room with another woman (a witness!?) and told me my boyfriend couldn't come with me, which freaked me out even more! As it turns out, this was just so he could yell at me! He called me into the principal's office to yell at me?! All because my boyfriend and I donate together and sometimes one of us isn't able to donate. Instead of making the other person wait for an hour, we leave and come back the next day. They are well aware of this when we come in and we take precautions to avoid it as best as we can, but it's not 100%.

What makes it worse is that it only happened to me once, but it happened to my boyfriend twice; why was he made to sit in the waiting room while I was being yelled at? I believe it's because your so called "manager" wanted to intimidate me into submission. Why else would he make my boyfriend stay outside when it directly involved him?

I am not a child, nor do I work there. I have universal blood and see it as a duty to donate because anyone can take my blood; I specifically chose biolife because I have family members with platelet disorders. I do not do this for the small amount of money you give me! Why am I being treated with such disrespect?!

Thanks to your company's fine customer service skills, I no longer feel comfortable going back to biolife. I will take my blood to people who appreciate it!

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1:18 am EDT
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BioLife Plasma Services lost misplaced or never sent speed test got me deferred on 2nd donation of the week go figure

Went to biolife plasma here in springfield mo on the west side of town where they gave me a speed test and lost it misplaced it not quite sure but at any rate they deferred me for my 2nd donation of the week.. Always deferred on the 2nd donation of $50 bucks... Go figure... I sent them an email which I got no response so I called them for 3 days trying to find out where my results were so I could donate... Needless to say they played stupid!.. Someone obviously dropped the ball and I will start donating at csl wednesday.. If you are able to donate somewhere else I advise you do so if you want to be compensated for a 2nd donation

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B
7:31 am EDT

BioLife Plasma Services busting veins, not honoring coupons

My husband and I just started donating plasma a lil over a month ago. My husband had a coupon for 390$ and biolife will not honor due to cutbacks. Biolife on coldwater road in fort wayne, in closed doors for a week and a half therefore my husband was unable to fulfill the remainder of his coupon. Because their staff is improperly trained and busted one vein in my left arm and my husbands vein in his right arm busted by overworked staff not trained properly, we both will not be coming back to biolife to donate. A nurse told my husband during this shortage their experiencing he could come donate in a day to still get benefit from the coupon, I had the same nurse doing my vitals and she told me my husband is able to donate and fulfill coupon during shortage. My husband tries to schedule appt and biolife won't allow. My husband was shorted 190$ from biolife not fulfilling or honoring this coupon. Don't go to biolife coldwater road fort wayne indiana, they r crooks and poorly trained overworked staff

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11:19 am EDT
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BioLife Plasma Services business closed due to no supplies

The biolife in middletown ohio is closed all next week due to insufficient supplies. I was a regular donor but had taken a break so I received a bonus for coming back which was $50 for 5 visits by the end of the month. However due to them being closed the last week of the month they are saying I don't get the last $50 for the bonus. Which isn't my fault they have to close due to insufficient supplies.

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8:46 am EDT

BioLife Plasma Services customer service

I went to your center in pasco washington andy pulse was at 103, they had me sit down and wait five minutes to see if it would go down. I'm a big guy and that place is busy and there is no way that you can lower your pulse in five minutes
I feel you should be able to donate if it's only 3 numbers above 100.
When I went in there they was rude and made me feel uncomfortable because I couldn't donate and that it's my fault. This has happened the last three times. I like to donate because it helps save life's.

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2:41 pm EDT
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BioLife Plasma Services payment issues

I am a returning donor, however I had not donated since 2014. When I came into the plasma center to donate I asked if there were any coupons for returning donors to receive more than the standard pay rate, since it had been years since my last donation. I was told by both the front desk associate and nurse that there were absolutely no coupons online or in-store that I would be eligible for. After looking online, there most certainly is a coupon and I was lied to. I feel as though the staff at the plasma center prevented me from receiving a larger payment that I was entitled to. When I called the plasma center to see if the coupon could be applied retroactively they said there was nothing they could do. I expect better of a company like biolife, you should not be purposefully telling your donors incorrect information in order to pay them less. I hope you will take this matter very seriously, as it has seriously changed my view of you as a whole. I have referred many people to you over the years, and I will no longer feel comfortable doing so if you feel it is ok to lie to your donors and prevent them from receiving a larger payment.

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12:54 pm EDT

BioLife Plasma Services tiny little scratches on my arm - ankeny iowa

I am writing to complain about biolife service in ankeny iowa a lot of the nurses are rude. They don't know how to do their job! They blew out my wife's vains then the second time she went in told her she could give because it looked tender to them not caring what she tolled them!

Now about my problem me I my wife drive over 30 miles to donate so the money we make goes to gas. That being said when I can't give because there are tiny little scratches from doing yard work on your arm is bull #! So if you ever plan on doing yard work before donating don't because you might not be able to! Biolife in ankeny iowa is a joke!

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3:10 pm EDT
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BioLife Plasma Services the woman who did the needle puncture

The woman who did my needle puncture was rude and not trained properly.
She was rough and hurt my arm and was visibly upset when I asked for someone else.
When I went in day to finish my donation for the week I was told I needed a vain check for absolutely no reason what's so ever.
It is clear to me that this was a retaliation tactic by one of your employees at the battlefield location, I will follow up on this matter and hope to see she has been deciplined or fired, please contact me [protected] for further information as I will forward my complaint to the bbc and consumer affairs, thank you
Claudia oqueli

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12:41 pm EDT

BioLife Plasma Services deferred

I was speaking with austin explaining what had happened 6 years ago at the establishment... Was told 8 couldn't come back told them i'd right a review which I also plan on doing next... This individual spoke with some lady with and accent didn't get the name and told them I was swearing at them not on time did I swear at austin... At all actually... This other lady with and accent was all oh i'm soo sorry you can't come here now blah blah blah... Last time I was there also last person lied also... I did tell that ladywith accent I didnt fn swear... I'm so disappointed.. I was so excited to be able to come back to be crushed again

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11:03 pm EDT
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BioLife Plasma Services nurse lying and documenting false information

Mar. 30, 2017 layton biolife
I asked a question to the girl wrapping my arm if you had to have all of the mar 30 2017 layton clinic alan, a nurse at the layton clinic, documented untruths on the computer on my records as a result of me simply asking a question regarding the saline solution. I asked the girl bandaging my arm monday, out of curiosity if you had to have the entire bag of saline. I had seen someone have gatorade and not have to have the saline. Honestly, I don't like the saline. She said she thought that you had to have half. I wondered why they had not told me over the course of a year that you only had to have half of the saline. That peaked my curiosity even more and I asked "really, you only have to have half?" she said "I don't know for sure, let me ask someone". Alan, who I since have found out was a nurse, answered that you had to have the whole bag or only got partial payment. He asked why I asked, and I said I was wondering because I didn't like it and had at one time had a problem with swelling, (which I thought was due to the saline, talked with the nurse a year ago, stopped coming so frequently, and then it stopped happening.) so, this happened a year ago for some unknown reason and I was cleared and haven't had a problem since. However, he documented on the computer that I had said to him that I had problems every time that I donated. Lie number one.

Then, when trying to make an appointment to come back to donate that thursday, there was a note stating that I needed to call to schedule. When I did I was told that I needed to just come in and talk to the nurse and they'd get me right in. I came in and alan, who didn't state he was a nurse, asked me if I knew why I was there. I stated that I had no idea. He sat at the computer and told me it was because I had stated that I had edema every time I donated. I told him that I definitely did not say that. He said that I would have to have a note from my doctor saying that I was okay. Note: I had a physical there in feb. Just weeks ago at which time I was cleared with no edema. I asked to speak to a supervisor who then after telling him the situation said I think he made it into a bigger deal than it is and left the room to talk with him. When he came back he told me that alan said that he had checked me that very day, ten minutes ago, and saw that I had pitting edema on my leg. Lie #2.

He did not examine me at all! I had no idea he was even a nurse. I only found out when I asked to see a nurse to be cleared so I could donate and be on my way.
I will not be donating plasma any longer. I don't see why I should see a doctor for a problem that I do not have to get a note stating that I do not have the problem. Especially when I was just simply asking a question as to if you had to have the entire bag of saline, I got my answer and was on my way. I had no problems with swelling at all and haven't. Why would I want to schedule an appointment for a problem I don't have. I have already had my yearly exams.
You should have a nurse identify themselves as a nurse. I thought he was the go between person before I saw the nurse. I sat in a room to see the supervisor only to have the supervisor listen to me and go in and out of the room to talk with alan. Why wasn't alan in the same room at the same time with me addressing this? Then I could have asked him to his face why he lied about checking me. What is the deal with these employees?

I feel that my time there should have been compensated. I was perfectly willing and able to donate and was not told otherwise, while trying to schedule. They didn't even check my legs if they were concerned! I actually showed my ankles and leg to the supervisor to prove that I was fine. He told me he was not a nurse. So, I said then, let me see a nurse! That was the first time that I learned that alan was actually a nurse.

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2:49 pm EDT
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BioLife Plasma Services believe I may have been wrongly deferred

Used to be a biolife donor, the biolife center I was a donor at has been closed down for years, I havent donated in several years either. I am now tryin to become a new donor again at a biolife center, my information has come back that im still currently active at another center & also says that im permanently deferred, I believe I have been wrongly deferred and would like to have this corrected so I can be a donor that once again saves peoples lifes. Please contact me for further correspondence at james. [protected]@gmail.com

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BioLife Plasma Services In-depth Review

Location and Facilities: BioLife Plasma Services is conveniently located and easily accessible. The facilities are clean and well-maintained, providing a comfortable environment for donors. The waiting areas are spacious and comfortable, making the donation process more pleasant.

Staff and Customer Service: The staff at BioLife Plasma Services is friendly and knowledgeable. They provide efficient and organized service, ensuring a smooth donation process. The customer support team is prompt and helpful, addressing any concerns or questions that donors may have.

Donation Process: The donation process at BioLife Plasma Services is clear and easy-to-follow. They have thorough screening and eligibility requirements to ensure the safety of donors and recipients. The phlebotomists are well-trained and skilled, making the donation process comfortable and efficient.

Compensation and Rewards: BioLife Plasma Services offers competitive compensation for plasma donations. Their payment system is transparent, and donors can expect timely payouts. They also have loyalty programs or incentives for frequent donors, rewarding them for their commitment.

Safety and Hygiene: BioLife Plasma Services strictly adheres to safety protocols and regulations. The environment is sterile and hygienic, ensuring the safety of donors and staff. They regularly maintain and calibrate their equipment to guarantee accurate and reliable results.

Waiting Times: The wait times for appointments and donations at BioLife Plasma Services are reasonable. They have an efficient scheduling system in place to minimize delays. The staffing is adequate to handle peak hours, ensuring a smooth and timely donation process.

Privacy and Confidentiality: BioLife Plasma Services respects donor privacy and confidentiality. They handle personal and medical information securely, complying with data protection regulations. Donors can trust that their information is safe and protected.

Community Involvement: BioLife Plasma Services actively participates in community initiatives and events. They have partnerships with local organizations or charities, contributing to the well-being of the community. They also support healthcare advancements or research, making a positive impact.

Communication and Information: BioLife Plasma Services provides clear and comprehensive information about the donation process. They offer timely updates on any changes or requirements, ensuring donors are well-informed. They have accessible communication channels for inquiries or concerns, making it easy to get in touch.

Overall Experience: Overall, the donation experience at BioLife Plasma Services is highly satisfactory. Donors are willing to recommend their services to others. If there are any suggestions for improvement, they would be shared to further enhance the experience.

How to file a complaint about BioLife Plasma Services?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with BioLife Plasma Services. Make it specific and clear, such as "Delayed Payment at BioLife Plasma Services" or "Unprofessional Staff at BioLife Plasma Center."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with BioLife Plasma Services. Mention key areas such as appointment scheduling, staff professionalism, facility cleanliness, payment issues, or health and safety concerns. Include any relevant transaction details, such as dates and amounts. Clearly describe the nature of the issue, steps you took to resolve it, including any communication with BioLife Plasma Services, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, payment receipts, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with BioLife Plasma Services. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for messages or comments from BioLife Plasma Services or other users who may offer advice or support.

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Phone number

+1 (800) 828-2088

Website

www.biolifeplasma.com

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