Menu
BioLife Plasma Services
BioLife Plasma Services Customer Service Phone, Email, Contacts

BioLife Plasma Services
reviews & complaints

www.biolifeplasma.com
www.biolifeplasma.com

Learn how the rating is calculated

2.1 778 Reviews

BioLife Plasma Services Complaints Summary

209 Resolved
565 Unresolved
Our verdict: When using services from BioLife Plasma Services with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Claimed
BioLife Plasma Services has claimed their business profile
Get notifications about new complaints and reviews of BioLife Plasma Services. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

BioLife Plasma Services reviews & complaints 778

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
4 reviews
Sort by:

Newest BioLife Plasma Services reviews & complaints

ComplaintsBoard
R
1:36 pm EST

BioLife Plasma Services life time band!!!

I have been donating plasma with bio life since around 1996. Two years, they place a life time band on donating plasma at any location (permanent deferral placed on me at the location 900 isbell st, green bay, wi 54303)

Now to explain the reason for the permanent deferral...

There was a couple of times that I forgot to report a non-impactful procedure (one was a sleep apnea sleep test, and a I believe it was cat scan that used a die that would have not effected the plasma). This happened over a two to three year period of time.

They decided to go back to the time I started to donate (1996) and found a time that I had blood taken for a physical that I did not report.

They made the decision put a life time band from me being able to donate. I have attempted to get reinstated and they will not budge from this decision.

I feel that this was handle irrationally, because these non-disclosures were not intentional. I want someone else tell me that I should feel any different. The odds that every donor that is currently donating as disclosed every time blood was taken, physical taken, sleep apnea sleep test, etc...) I am sure are pretty slim, especially going all the way back to 1996.

I want this situation to be revisited and request to have the life time band be lifted.

Richard degreef
[protected]

Read full review of BioLife Plasma Services
Hide full review
ComplaintsBoard
S
1:16 pm EST

BioLife Plasma Services horrible and uninformative customer service!

Recently I activated my account with biolife plasma services via the mobile app. I made an appointment for my first visit on monday december 17, 2018. I checked the mobile app for all the resources/ documentation I needed to bring with me.
No where on the app was there any information about what would need to be provided if you had previously donated and now had a different name (in my case due to being divorce and remarried). I had not been to a plasma donation center since 2010. During that time I did not even donate because I had gotten a tattoo with the time frame and was not allowed.
Monday I arrived at the fond du lac biolife plasma donation building at 11:00am for a 11:15am appointment. I brought my driver's license, social security card, electric and water bills. The woman at the counter told me that they could not process me because my name had changed from my previous married name to my current married name. She informed me that I would need to reschedule and bring my marriage certificate. I was disappointed but agreed and rescheduled for wednesday december 19, 2018 (today) at 6:15am. Before I left I asked if she was sure that was all I needed and her response was "absolutely, you'll be good to go" and then offered that respectfully the app should provide information on this as someone like myself who drove 40 minutes for the appointment might be less calm about the situation. She apologized and blamed corporate and I quote "we have no control of what the app provides as it is corporate control and we have made many suggestions about this in the past."
This morning I returned at 6:10am for my new appointment all previously mentioned documents in hand plus my marriage certificate. I was turned away again! I was furious! I got up at 4am to prepare myself and my autistic son for my early appointment. This time the reason was that because my name on my nine year old file was different than that on my marriage certificate. Of course it is! I was married to someone else and then divorced, and later remarried someone different. Why would it say anything other than my maiden and new married name? The woman at the counter told me to hold on and went to ask someone above her who wouldn't even look at me. She was told by the superior that I now was requested to provide proof of my previous married name from eight years ago and kept repeating "you must have something on you that would show this was once your name too. Don't you have anything? Well what we really need is your divorce papers."
I could not believe what I was hearing! I specifically asked at my visit only two days prior if they were sure all they wanted from me was my marriage certificate and nothing else. Now I was being asked to produce divorce paper work from 2011.
I drove 40 minutes a second time in two days only to be turned away because of incompetence. It costed me $30 in fuel and two days of school work that I have to catch up on, all for absolutely nothing! I was so upset I cried most of the way home. No one offered any alternative, like perhaps taking me and allowing to bring the document at the next visit, since I drove all that way again because they were not properly informing. I would've scheduled my next appointment for friday and delivered the document.
The whole thing was so ridiculous and no one there even attempted to be helpful.in fact when they realized there was a problem, large effort was made to not make eye contact with me or speak to me any further. I was simply dismissed.
I worked in customer service and management most of my life. I have never on my worst day treated a person with such disregard. As a student of medical studies, this really disappoints me and justifies my argument that people are just lazy and do not care about others, even when they are at their place of business and expected to care about the people they are serving... The people who make it possible for them to have a job to go to in the first place.

This complaint forum says I should write a resolution... They only thing I would want at this point is reimbursement for all the fuel I wasted. I will never return to the fond du lac location and I will certainly not recommend that my husband use that location as he too wanted to donate.

Read full review of BioLife Plasma Services
Hide full review
ComplaintsBoard
A
2:31 pm EST

BioLife Plasma Services plasma

I have been a donor at biolife for three months. I have been screwed out if my bonuses every single month. I apparently go protein deficienton any decent paying day. I've had enough of this.. You lost a client today. Today I went to my doctor for a scheduled appointment. He listened to my plasma/low protein experience, so he checked my protein. Four hours ago my protein was recorded at dr charles coats office as 6.8. My weight was 146.4 pounds. I went to biolife at 2 40. Three hours and 40 min after my doctor appointment. Shelby, one of three people at biolife who always say I have low protein... There are three people and only three who consistently say I have low protein every time they test it... Told me, as predicted that mu. Protein is 5.8 and I weight 144.9 pounds. You are flat out lying to people. I now have proof. I am calling an attorney because you have wasted my gas, my time, and have caused me much anxiety for nothing. I knew these people were lying. I just couldn't prove it until today. I've called before and was treated nicely, but the problem hasn't stopped. I was welcomed into biolife with open arms and as soon as I reached my first large bonus, I became protein deficient.. As soon as I called your corporate office and complained, my protein has only been good on $20 days and f shelby, ian or mother man tests my blood, i'm guaranteed to have low protein.. I am also posting this on social media.. I'd like to file a class action suit against you for deception, possible theft and for causing me and others severe anxiety. People go sell. Plasma usually don't do it for fun.. They do it because they are broke. Yet your plasma center employees seem to enjoy watching struggling people leave with nothing but a corrupt person's word that they have low protein. Again, I finally have proof. And im not a broke person.. I carry coach and can hire an attorney, which clearly needs to be done. Good people who don't have any money are giving you their plasma for $20 and you are selling it for hundreds of dollars. That's awful by itself, but then you have employees who are blatantly lying to those people on a whim, costing them time and gas for nothing. It's disgusting. The only people you are actually helping are yourselves, and im interested in seeing if my attorney can win back some of my and others time and money. You all have a good day. Thank god for my awesome doctor.

Read full review of BioLife Plasma Services
Update by Adrianne717
Dec 17, 2018 2:34 pm EST

Yes, i can spell and actually write well..it's the phone.

Hide full review
ComplaintsBoard
N
7:19 pm EST

BioLife Plasma Services deferred from donating

I had gone up to biolife, which is a 45 minute drive one way, and was turned away because it had been too long since I had eaten. It was already late and I was already one of the last donors of the night. So I rescheduled. Go up second time and after waiting around for over an hour, I was told they wouldn't accept m my form of social security number. Rescheduled. 3rd time up, I get to the physical part and they ask about my sleep paralysis. They were unsure if I could donate. They had to contact someone and they needed to okay it. Said i'd have an answer by friday, this was tuesday. Saturday comes. No call. I call them and they haven't heard anything. They said for certain by monday. Monday, nothing. I call them and they said they would call as soon as they heard. Friday comes and they tell me i'm approved. Schedule again. Get all the way through the process up to the documenting of piercings and tattoos and i'm told that I can't donate ever because k have a specific piercing. That's ridiculous. I am livid. 4 times i've wasted time and gas for nothing. My piercing has nothing to do with my plasma.

Read full review of BioLife Plasma Services and 2 comments
Hide full review
2 comments
Add a comment
W
W
William clinard
, US
Dec 14, 2018 1:47 pm EST

I need a number to talk to someone about a complaint

W
W
William clinard
, US
Dec 14, 2018 1:46 pm EST

I need a number to talk to someone about my complaint who can i call can't reach a corporate number why is that

ComplaintsBoard
D
5:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

BioLife Plasma Services employee complaint

What are your companies rules for keeping your customers safe or discreet when donating plasma at biolife centers?
One of your employees named kristi iwakane at the riverton, utah location was nasty enough to take pictures/ videos and make fun of clients in that facility by filming while being at work! It sickens me that there is no such thing as privacy anymore and that people have to worry that either their name or picture gets thrown out there on social media while doing something good.
You need to take a deep look on who you let work for your company. Krist is clearly not trustworthy and a shame for doing such thing while at work. I can't express and stress how much this bothers and upsets me. It should be against policy to have their phones out and be able to do such thing.
And on top of all of that she even posted it on social media! She has no permission from anyone to do such thing! I'm sure other patients would hate and feel the same way if they found out about this!

Read full review of BioLife Plasma Services
Hide full review
ComplaintsBoard
R
2:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

BioLife Plasma Services service by nurse

On nov 21st, I tried to donate. There was a deferrment because I had not returned a letter from my dr. It wasn't due until dec 14th, so the nurse reluctantly cancelled the deferrment. Then she said "you sniffed, so you must have allergies" and she would not let me donate. I have never had allergies. She lied so I couldn't donate. Even the manager agreed I didn't look like I had allergies, but she couldn't override the nurse. The nurse was mad because she said she called my phone and left a message on it about the letter from the dr, but I told the nurse I did not notice the message. I told her I was not implying she did not call and leave a message, and I just did not notice it. For some reason that made her really mad. I have never had allergies in my entire life. You realize how serious this is? The nurse can just whimsically defer anybody if she gets mad. That was the day before thanksgiving, and my second time to donate in a week, so I should have received $50. So I did not get my $50 because I was going out of town the rest of the week. I would have really appreciated that money for gas money, and because I won't be back in joplin until sunday I have totally missed out on a second donation within the same week to get my money. Donors need that money, and now they're going to have to be very careful and hope the nurse is having a good day otherwise she might punish them and not let them donate just because she can. I was very mad and didn't probably cause a little bit of a scene because she was totally lying, and I could not believe that she was doing that. I went home and got on the plasma website and under deferrments it said, if a donor is experiencing allergies that day, and they are mild, and the donor feels well, they are allowed to donate. So even if I really did have allergies, I should have been allowed to donate because all I did was sniff one time. Is this the kind of people you want working for you. How many times have you done this before? Her behavior is unethical.

Read full review of BioLife Plasma Services
Hide full review
ComplaintsBoard
J
11:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

BioLife Plasma Services scheduling

There is no plan in place for cancelation notifications to a customer by the business, specifically for customers that are a significant distance from a bio-life center. Twice I have had to drive into a biolife center, which is a 30 mile roundtrip, just to be told my appointment is cancelled when it could have been communicated via phone, voice message, or text message.

I am not one to complain, and selmdonly do, so I know there are other customers that are frustrated with this.
It would make sense for the scheduling system to alert the nurses of appointments canceled by biolife so they have time to let a customer know a day before the appointment. This is even more important if the customer roytinely comes in early for their appointment or when the appointment is cancelled the day prior.

Biolife scheduling software already has all the metrics in place to track this.

Read full review of BioLife Plasma Services
Hide full review
ComplaintsBoard
A
12:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

BioLife Plasma Services donating plasma

I've been donating plasma since 2013 at the denton biolife center. I get a check up (physical) every year. I've had the same tattoo on my neck and piercings on my ears since I started donating in 2013. I went to get a check up this year (on wednesday) and the nurse told me she didn't have my piercings or tattoos on file and now I have suddenly been deferred from donating at any location because of their negleigence to document this information on my file. I talked to two managers shay and luke and they were not understanding or listening to what I had to say. I was on the phone for 37 minutes and they told me they could not do anything about this and made it seem as if I lied about not giving them this information since I started donating. I have had the same tattoos and piercings since before I started donating and I feel the staff members, nurses and managers have failed to their job by not documenting this information on my file. I am now basically listed as a liar and can not go back do to their incompetence of not having this information on file. I asked to speak to the supervisors boss (david) and luke told me that he is on vacation and so I asked to have david give me a call to resolve this when he gets back. Luke then told me that he was not going to give him this information or continue any longer speaking to me over the phone. He told me to call back in a week to discuss this but I will not be able to donate no matter what. Very bad customer service to be listed as a manager both shay and luke. I feel as if I have been punished for their mistake to document this information. I really loved donating and saving lives and now I can no longer do this due to their incompetence. My name is amber britton and I would like to receive and call back any monday or tuesday when i'm off of work. My number is [protected].

Read full review of BioLife Plasma Services
Hide full review
ComplaintsBoard
D
3:46 pm EST

BioLife Plasma Services "customer service"

I've gone to the biolife facility in burleson tx roughly 20 times, and half of the times was a giant pain and not worth the struggle. And for every single one of those mentioned times, it was on the second donation (you know, the one they actually pay you for.) this time was the final straw, some goofy kid was manning the prelim tests and squeezed my finger so hard he caused my cuticle to break and bleed (a very tiny ammount) which got on his glove. I was sent to a nurse thinking it was no big deal. Apparently it was as it is considered an "open wound" and I was deferred for the day. I was mad enough already, but then I noticed I was locked out for sunday as well, which is the cut off for the actual payout for the week. The nurse was rude, as she and the rest almost always are, and no one there was even the least bit helpful. They gave me a number to "shire" after nicely letting me know that it wasn't going to do cheap for me and that i'll probably be referred to them anyway. She was happy to set up an appointment with an assistant manager in a week. Funny because there's always 4-5 people walking around that look like actual managers. All in all, i've never been happy with the service and won't be returning.

Read full review of BioLife Plasma Services
Hide full review
ComplaintsBoard
W
4:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

BioLife Plasma Services the wait

I made an appt. To get my physical and I had to wait for hours. After an hour of waiting I finally asked why I hadn't been called back yet. They said well we are running behind. I think the problem is they didn't have a receptionist to answer the ringing phone and receive anybody at the desk so the nurses had to man the desk and do'the physicals. This facility is short staffed and need more workers.

Read full review of BioLife Plasma Services
Hide full review
ComplaintsBoard
B
2:16 pm EST

BioLife Plasma Services service at facility is very lackluster

I have been a donor for about a year now, stopped in the summertime but would like to resume donations this school year. I made an appointment for today but on my way I was informed that I would need a physical again. This inconvenienced me greatly, it sucks that I was never informed of the physical until I was only minutes away. I was not able to donate because "there were no times available" even though I scheduled time out of my own day to come down and donate. Really I feel as though since I was not informed that I would need the physical, you people should have made the time to get me a physical since I already spent my own time getting to the facility. The fact that I had no idea I needed a physical until I had left my house and was minutes away points out that the biolife app needs work, lots of it. It also says to me that you need to do a better job of customer service, perhaps you could have called me to inform I needed a physical if the app is unable? Biolife touts it's ease of use and flexibility but I was shown neither of those things today and I am very disappointed to see this occur.

Read full review of BioLife Plasma Services
Hide full review
ComplaintsBoard
R
4:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

BioLife Plasma Services customer service

I called the indep mo location and spoke with a lady yesterday 11/3/18 for 10 mins. I told the lady that I would be a return donor and I had a$300 coupon and ask if I would be able to use it since it had been since 8/17. She told me yesand put me on hold to confirm she came back and said yes since it had been so long. I went today and it was denied by a jamie and would only do $150. This is not right. I confirmed and so did the ladyon the phone.

Read full review of BioLife Plasma Services
View 0 more photos
Hide full review
ComplaintsBoard
J
4:32 pm EDT

BioLife Plasma Services obtaining a release unethically and using it

I was tricked into signing a release for bio life the week before last. As soon as I found out about it, which was the next day, I spoke to the center mgr. She told me that it was legal for them to use the release to send to my doctor. I explained to her that this wasn't the reason that I knew at all about as to what I was signing the release for. I also told her to null and void the release that I had signed. On 10-26-18 I found out that she still hadn't voided out the release. The doctor for bio life on edgewood road in cedar rapids, ia is dr anthony carter. He is an emergency room physician at st lukes hospital. He has also had disciplinary action against him from the hospital. Bio life has and still is playing a lot of game with me over the entire situation, and still refuses to let me donate until this dr reviews and signs off on this matter. I have tried telling them, and the district mgr also pointed out to me that they tricked me to sign the release, that they can't legally do this has continued with the release I signed.

Read full review of BioLife Plasma Services
Hide full review
ComplaintsBoard
L
11:47 am EDT

BioLife Plasma Services being deferred

During an annual physical, I had forgotten the previous year to tell the clinician all of my previous piercings. Aka piercings from when I was a child, 10 years prior. When asked about my piercings I had listed off all piercings, including the one I had gotten ten years prior and had taken out almost immediately. (the first time I did not think to mention this). I was banned from donating at biolife forever. I understand the reasoning to rigid rules in regards to piercings and tattoos, but I do not find this to be just, especially when the services are supposed to be saving the lives of other's. I did not lie, nor get any new piercings when donating throughtout the years.

Read full review of BioLife Plasma Services
Hide full review
ComplaintsBoard
K
11:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

BioLife Plasma Services continuous problems

I am so over biolife every other time I go they come up with different reasons to not accept me during the larger payments. Ive had issues with them over 3 times in october alone. The first issue they ended up not paying me the right amount. Fortunately, that time the issue was corrected and I was paid the full amount. Then I go to a new biolife and was accepted for the small amount but was turned away when it was time for my larger amount because of an address issue. I then showed the employee my rental receipt but she refused to accept it. She then informs me that I need a lease. So I simply asked if the house is not mine and I am paying for a section of the house. And showing you the homeowners contract agreement then why wouldn't I be able to use that? Everyone in the world does not have a house of their own so because I do not own a house im not eligible? Thats absurd! I would strongly suggest that no one do business with them. This is just out right wrong and judgemental. On top of that I was 2 donations away from receiving my extra $60 bonus and it just completely disappeared. They are unprofessional and im tired of dealing with them. Ive donated at other plasma centers in the past and new had this many issues in just one month its ridiculous. Signed an angry client.

Read full review of BioLife Plasma Services
Hide full review
ComplaintsBoard
Z
5:36 pm EDT

BioLife Plasma Services the 8 donation policy.

I think it's absolutely wrong that a person would dedicate themselves throughout the entire month to try to get that bonus and then because of a simple technically like high heart rate or something like that they miss a day and then they can't come back I was just told by biolife on eisenhower in appleton wisconsin that I cannot donate next week because of the 7-day schedule that doesn't make any sense because in all reality you should always just have two days between donations and you should be fine I understand that you need to only do two donations within the 7 day. But at the end of the day for me to do a donation on a monday and a wednesday every week this month and then missed my donation on wednesday because my pulse was high, and now i'm going to miss that bonus that I tried to stay on schedule so closely with all my phone so I feel robbed I feel it's wrong and sometimes you feel robbed by the constant technicalities but this one is worse than all because it gets their hopes up only to let you down.

The the weekly bonuses or a bonus every 2 weeks for consistent for donations or something like that something that isn't as crucial as making sure you get all eight donations in 31 or 30 days when people have working lives and technicalities such as these arise it would be considerate of biolife to understand this and not make it so frustrating but this is the system as it is and it's just not fair because this is not the first time nor will it be the last time that I will have to give my dedication to biolife the consistent donations and in the end not get my just rewards? Please consider changing this policy as it makes it very frustrating for plasma donation clients. Thank you for reading and have a nice day and they whatever you pray to bless you I need to know if you pray to nothing I bless you anyway have a nice day later bye.

Read full review of BioLife Plasma Services
Hide full review
ComplaintsBoard
K
4:31 pm EDT

BioLife Plasma Services nurses serving outside of their licensed scope, forces disclosure of confidential history

When checking in to donateI was experiencing anxiety, in just the first month I was often deferred from donating on multiple single-day visits.
When I asked to speak to a nurse because I had been wasting my time driving 25 minutes in to donate, I spoke with Janae in the Loveland, CO Biolife center.
As I was explaining my symptoms, she claimed that I mislead them in my initial screening and that the anxiety I reported was actually PTSD. She deferred me, but didn't even have the courage to tell me until I called them the next day because I wasn't able to schedule an appt.
I had to go back over to the center to obtain the forms to have my doctor sign, and all of the staff knew who I was and that I was going to argue because 1) the scope of a nurse is not to make a diagnosis, 2) I'm going to advocate for my own medical history, 3) I've been forced to disclose violence history to multiple people as this has risen up the chain of command, yet no one will actually do anything.
My PhD level therapist of more than two years who knows my diagnosis and sees me weekly, filled out the form; but of course it was not approved at the Loveland, CO center.
At this point, I'm awaiting a call back from their Corporate owner since no member of management has been willing to talk to me longer than a few minutes on the phone.

Read full review of BioLife Plasma Services
Hide full review
ComplaintsBoard
S
9:42 am EDT

BioLife Plasma Services tricked into being banned from donating

I had donated close to a dozen times with no problems. I had never had any problems with staff or anything like that minus 1 or 2 that could be in a bad mood and be a little rude sometimes. I donated like normal and got a hematoma at the end of my donation and could not recieve the fluid treatment at the end. I couldn't receive it on the other arm because they had already tried to hook me up to donate on that side and failed and they apparently aren't allowed to stick you more than twice on one arm to find a vein in one sitting according to their policy (this is what the workers told me). I had a reaction from not getting my fluids back (nausea, dizziness, seeing spots, low blood pressure). They gave me gatorade and I sat in the nurse's office. They suggested I go to the hospital to get my fluids back so I would feel better since they aren't allowed to stick me more to try to get an iv drip in. I really did not want to go; i'm a college student who pays for most things on my own and though I have medical insurance through my parents, it has always been hard for them to pay our medical bills and an er visit is usually no less than $100 for us. I only lived maybe 8 minutes away and felt confident I could drive home and just go to bed, but they urged me to go. I let them convince me to go. All the hospital did was give me fluids and run basic testing, everything was fine, I left. Felt like a waste of money to me to begin with. A few days passes, I get a call checking in on me from biolife, tell them everything is fine and that I only got fluids there. They tell me just bring my release papers in and I can donate again. A couple more days pass because i'm busy with school work, I get another call from them telling me I am not welcome back due to their doctors orders. Shocked, I inquire why to be told they don't feel comfortable having me to donante again where I went to the hospital following a donation. I never wanted to go to the hospital in the first place and I never would have went if I knew I was going to be punished for it. Everyone failed to tell me this would or may happen at the time. I can easily explain why I was feeling bad and had that reaction, but because I let their staff convince me to go to the hospital when I never wanted to in the first place and knew I would have been fine if I hadn't, I am now banned from donating because they care more about me being a potential liability over a perfectly normal easily scientifically comprehensive reaction. The doctor in question is not adequately screening my health, but apparently is more concerned about covering their [censored]. From a legal standpoint, of course that makes sense, but is it [censored]ty? Absolutely, especially when this event is 100% simple and explainable (low fluids will make you nauseous and dizzy). I feel tricked and mislead and am incredibly disappointed. I thought these people were truly looking out for me only for them to now want nothing to do with me that I acted on their suggestion and me having went to the hospital makes them look bad. I will be trying to speak to someone higher up.

Read full review of BioLife Plasma Services
Hide full review
ComplaintsBoard
B
1:27 pm EDT

BioLife Plasma Services coupon payment

Got coupon emailed to me in october for an additional $75, paid out in $15 increments for my 6th through 10th donation. I turned it in on the 9th of october expecting that the following week would be my 6th donation for the month. Now i'm being told that the coupon was not turned in to go into effect until the 6th donation from that date! That is total bs... You make thousands off that plasma & millions yearly from donations of plasma! The coupon said nothing about turning it in immediately to be paid! Never going back unless this is corrected to my 6th through 10th donation of this month of october! Not day coupon got turned in!

Read full review of BioLife Plasma Services
Hide full review
ComplaintsBoard
K
12:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BioLife Plasma Services wrong amount

Today I visited the douglasville, ga center and they gave me the wrong amount. Last night I check my appointment and it said my next appointment was $80 which was my last appointment. This morning I get up and go and they only gave me $20. The nurse asked what happened and I explained that I had an appointment friday and they turned me away because my iron needed to be 38 but it was 37. I rescheduled and came back the following day. I tried to make the appointment for monday the app would not let me make that appointment so I made it for tuesday. Then they tell me that they're going to call it to get it fixed but then he calls me and says they cant change it. When ive been consistent with donations. I even referred people to them. I think that it is unfair that they treat their donors like that. And its clearly a gimmick with all their locations because its multiple complaints about it. So do yall fix the problem or just dont care that you guys use people and manipulate them?

Read full review of BioLife Plasma Services
Hide full review

BioLife Plasma Services In-depth Review

Location and Facilities: BioLife Plasma Services is conveniently located and easily accessible. The facilities are clean and well-maintained, providing a comfortable environment for donors. The waiting areas are spacious and comfortable, making the donation process more pleasant.

Staff and Customer Service: The staff at BioLife Plasma Services is friendly and knowledgeable. They provide efficient and organized service, ensuring a smooth donation process. The customer support team is prompt and helpful, addressing any concerns or questions that donors may have.

Donation Process: The donation process at BioLife Plasma Services is clear and easy-to-follow. They have thorough screening and eligibility requirements to ensure the safety of donors and recipients. The phlebotomists are well-trained and skilled, making the donation process comfortable and efficient.

Compensation and Rewards: BioLife Plasma Services offers competitive compensation for plasma donations. Their payment system is transparent, and donors can expect timely payouts. They also have loyalty programs or incentives for frequent donors, rewarding them for their commitment.

Safety and Hygiene: BioLife Plasma Services strictly adheres to safety protocols and regulations. The environment is sterile and hygienic, ensuring the safety of donors and staff. They regularly maintain and calibrate their equipment to guarantee accurate and reliable results.

Waiting Times: The wait times for appointments and donations at BioLife Plasma Services are reasonable. They have an efficient scheduling system in place to minimize delays. The staffing is adequate to handle peak hours, ensuring a smooth and timely donation process.

Privacy and Confidentiality: BioLife Plasma Services respects donor privacy and confidentiality. They handle personal and medical information securely, complying with data protection regulations. Donors can trust that their information is safe and protected.

Community Involvement: BioLife Plasma Services actively participates in community initiatives and events. They have partnerships with local organizations or charities, contributing to the well-being of the community. They also support healthcare advancements or research, making a positive impact.

Communication and Information: BioLife Plasma Services provides clear and comprehensive information about the donation process. They offer timely updates on any changes or requirements, ensuring donors are well-informed. They have accessible communication channels for inquiries or concerns, making it easy to get in touch.

Overall Experience: Overall, the donation experience at BioLife Plasma Services is highly satisfactory. Donors are willing to recommend their services to others. If there are any suggestions for improvement, they would be shared to further enhance the experience.

How to file a complaint about BioLife Plasma Services?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with BioLife Plasma Services. Make it specific and clear, such as "Delayed Payment at BioLife Plasma Services" or "Unprofessional Staff at BioLife Plasma Center."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with BioLife Plasma Services. Mention key areas such as appointment scheduling, staff professionalism, facility cleanliness, payment issues, or health and safety concerns. Include any relevant transaction details, such as dates and amounts. Clearly describe the nature of the issue, steps you took to resolve it, including any communication with BioLife Plasma Services, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, payment receipts, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with BioLife Plasma Services. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for messages or comments from BioLife Plasma Services or other users who may offer advice or support.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

BioLife Plasma Services contacts

Phone number

+1 (800) 828-2088

Website

www.biolifeplasma.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with BioLife Plasma Services?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BioLife Plasma Services Customer Service. Initial BioLife Plasma Services complaints should be directed to their team directly. You can find contact details for BioLife Plasma Services above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about BioLife Plasma Services. Discuss the issues you have had with BioLife Plasma Services and work with their customer service team to find a resolution.