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BioLife Plasma Services
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BioLife Plasma Services
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2.1 778 Reviews

BioLife Plasma Services Complaints Summary

209 Resolved
565 Unresolved
Our verdict: When using services from BioLife Plasma Services with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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BioLife Plasma Services reviews & complaints 778

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J
5:22 pm EST

BioLife Plasma Services lighting

This isn't a complaint so much as an observation and a possibility to save you money on your energy usage. I work for a company that is starting to switch ballast lighting to led lighting thus making the building(s) brighter and saving customers money on light bills. I currently donate at one of your two cedar rapids, ia locations. Please feel free to contact me if this interests your company at all.
[protected] is my phone number.
Cadensdad07. [protected]@gmail.com is my email. Thank you and I hope to hear from you.

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12:37 pm EST
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BioLife Plasma Services incompetent staff

I had scheduled my physical and first donation for 12/2/17 in casper, wyoming. When I went in, the woman at the front asked if I had ever donated elsewhere and I replied yes. She told me that I was not able to donate that day because I was still active in laramie, wyoming's system. I had never been told that I needed to transfer records from a previous location. I had even called prior to my appt. With questions and I referenced my previous donation, so it was obvious I had donated before, but no one thought to ask if I had transferred records.

I immediately left and called laramie's location, when a female took my information and told me that she would have my records transferred to casper by tuesday 12/5/17.

I made my new appt. For 12/6/16 in casper. I called, just to make sure that my records had been transferred. Laramie had not transferred my records.

I am extremely frustrated and disappointed in the absolute unprofessionalism of both locations. It seems that these employees do not care to take in new business from potential donaters.

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5:43 pm EST

BioLife Plasma Services staff conduct

On 11/22/17 my girlfriend and I went to the biolife center in fond du lac, wi. We had been pretty regular to this center for awhile. I was sent to one section while my gf was sent to another section. Shortly after my line was hooked up and running the machine beeped and shut off. The staff memeber came over told me that is was due to too much fatty food. She tried it again and again it shut off. I was told I would only receive $20 ok no big deal. However my gf in a completely different section texts me telling me that 3-4 staff members are talking about me and laughing saying stuff like "oh well he's worthless" and "waste of needle on him". I actually looked over there to see them laughing and nodding my way. I went and spoke with what was supposed to be the manger. She said she would talk to them about it. Today 11/29/17 went back to the same center to donate. Everything went fine no problems at all. When we were done I checked my card. I was supposed to have $50. I only had $20. I asked the front desk worker by the name of stacy. She didnt know anything about it and all she could do was take my number and have someone call me. I received a call from kathy or cathy later that day. She did nothing to inform me about the money situation all she said was I was band from ever going to a biolife center again. When asked why she stated that the employees there said that I was very angry, I was even hostile, I was yelling, I even hit a desk? I asked her numerous times to review the cameras at the center she simply said no. I feel that as a manger in charge of people it should be her upmost duty to reveiw each of the cameras and instead of punish me a guy that had a simple question as to why all the said money wasnt on his card, instead she should fire the 3-4 employees that basically laughed in my face, along with kara the first person I spoke with that made all these false statements that I was hostile and yelling and hitting the desk etc.

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V
9:19 am EST

BioLife Plasma Services biolife plasma

I came in to donate blood I was deined the chance to do so because "tattoos" but my tattoos are from years ago so called to make a complaint I later received a call back from a assist manager saying I should come back in so he could take a look but I already felt like I was being discriminated against first off i'm a homosexual and I brought my partner into ge clinic with. And I have never been treated so poorly in my life or so easily dismissed. I just called back to the corporate office and a lady named cheryl hung up on me I the middle of me explaining my situation I called back and was sent to voicemail not once but multiple times. I left a message. I'm not goin to take this injustice lying down i'm going to file a civil suit if no one can give me a straight answer as to why I was turned away. I fight everyday to have equal rights as everyone else I don't deserve to be deferred because of my orientation.

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11:12 am EST
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BioLife Plasma Services compensation

My name is annette whitaker, I just became a donor on 11/22/17 for the first time since 2011. I was told by the nurse i'd receive, $50, $60, $50, $60, $80 for my first 5 donations with the special you're currently having $300 for first 5 donations. Today staff missed the veins on both my arms and compensated me $57.75?! So they shorted me 13.25 with the special 10 dollars for my second donation, and then proceeded to tell me because they missed my veins. I spoke to management and he said the same thing, although the paperwork I received at my physical said i'd be compensated regardless if they stuck that needle in my arm. I'm very upset with how I was treated today.
The lady that stuck my right arm wouldn't allow me to take pictures for management either.

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pobarjenkins
Minneapolis, US
Nov 24, 2017 1:29 pm EST
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What did you want to take a picture of?

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5:20 pm EST
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BioLife Plasma Services failure to pay

My wife came in and done a donation on 11/18/17 around 12:30 upon finishing her donation she never received a payment we kept calling and no one would answer the phone. So we went back up there and they told her it takes 1-4 hours for the payment to post. It's now 5pm and still haven't received a payment and i'm also used to donate at the same facility and my payment was always on my card the moment I completed my donation

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8:36 pm EST

BioLife Plasma Services ridiculously long wait times at the hayden, idaho biolife

It is a regular occurrence to have to wait 30-45 minutes just to get to have your vitals taken. If everyone here has an appointment, which they must, why are they so understaffed and inefficient?! 2 staff people taking vitals, 15 donors in line. Obviously better management and structure are desperately needed at the hayden, idaho biolife. Lots of good employees who are in need of qualified and competent management.

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12:19 pm EST
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BioLife Plasma Services the management staff at the janesville wi location

Last friday 11/03/17 I called the center to get information "for myself" about something that deeply concerned me. Heather answered the phone and up front I asked her to keep our conversation confidential, I asked twice and I felt confident my wished would be granted, besides this was something medical. If my doctor ever broke the doctor patient confidence i'd bring them up on malpractice law suit. I got home that friday night and walked right into world war three. Three days of yelling and screaming and my landlord is still considering eviction. On top of that, I was told that the police showed up at the house so biolife must have called them. I showed up on monday 11/06/17 because I was told by heather (one of the nurses) the one who took the complaint that I could donate again today. I went there and was only allowed to give another "spee" sample. I went there today hoping to talk to the staff responsible and get some satisfaction, but nothing. I think something should be done. I get threatened by the manager because I was asking to say hi to one of the staff members and now this, i'm expecting satisfaction...

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Update by Michael3723
Nov 06, 2017 12:20 pm EST

Nothing to update

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8:02 pm EDT
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BioLife Plasma Services check in service

I went to donate plasma for the first time on oct 31st. The woman who checked me in was great, however the woman who [censored]ed my finger was rude. She found out that I had donated blood, and said unless I could remember the date I couldn't donate plasma. She was not helpful, she was rude, and did nothing to help the issue. I figured out the timing and realized that I could donate plasma. I went up to the counter and told her that I was in the clear, her response "well that's good, but we are closed now." she was not helpful at all, and did nothing to improve the situation.

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2:13 pm EDT

BioLife Plasma Services retaliation from biolife employee(s)

My girlfriend sharla nieto and I have been having problems with a biolife employee, her first name is anna and she works at biolife in austin tx (howard lane). Anna has acted very unprofessional ever since I told her that her comment wasnt warranted. She rudely told me that "sometimes you are gonna have to just wait." she said this after she heard me talking to a floor leader about the wait time. The floor leader fully explained why it was taking a long time (machine mess up). What she said doesnt matter much. Its the look on her face when she said it, the time of when she said it, also how she said it.
The manager told me not to respond to her and to take complaints to them. We did 2 more times. Once it was because I refused to interact with her after my donation was done. I was walking to put up the "bed card" up when she tried to stop me to take the card from me. I said "no thanks I got it." she then clapped her hands and said "thats a good boy." I took this to the manager. And nothing happened. Today 10/31/17 we go in and avoid her area. She as of lately been trying to provoke on of us to say something to her, example: uncomfortable stares. Everytime I look up from my phone she is giving me an uncomfortable mean stare. Today she mouthed some bad words to my girlfriend. My girlfriend tried to ignore her. After she was done she was waiting for me when andy the assistant manager calls her to the backroom behind close doors. While andy was being aggressive with sharla; yelled, threaten, and used aggressive body language, she was txting me everything he said. She asked him for his bosses phone number and he said "I am not giving it to you." threaten my girlfriend saying "this is her (sharla) last chance." we did/do not understand that statement. "last chance" what does that mean? Last chance to complain about an employee before they kick us out. We really do not like being retaliated against. We only made legit complaints. Retaliation is not necessary.
We get consequences if we disrespect one of biolife employees. What happens to biolife employees when the continue to provoke and disrespect their clients? I was very upset at andy and the way he chose to treat a woman. I video recorded our interaction with andy.

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11:13 am EDT
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BioLife Plasma Services I am complaining about the manager at the location in janesville, wi

I went to have a seep sample taken on monday october 23. I was brought into an office by the manager bring attention my request for info on the staff and to say hi to one of the female staff members. I realize now it was wrong to ask for that info but what was wrong with asking for someone to tell a particular staff member I said hi. The manager brought me into the office, mentioned both events and was rather snotty about it say "if I do it again i'll drop you from the program". I've been donating for over 4 years and have made that request in the past and have never been pulled aside and threatened with being dropped out of the program. I was/am very offended by the way I was treated by the facility manager and I will feel uncomfortable when I go to donate from now on. I thought everyone (staff and diner's) were aloud to be friendly with each other, to make the time go by. Please do not use my name or any kind of description if you send her an email, she was very unprofessional.

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Update by Michael3723
Oct 25, 2017 11:16 am EDT

I hope this can be resolved without further tension.

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5:00 pm EDT
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BioLife Plasma Services biolife employee of nampa, idaho facility

Hello, I recently went in to donate I believe on wednesday 11, or the 12 of last week.

The young lady didn't seem like she knew what she was doing at all, rolled her eyes at me several times, was vague, was snappy, and finally get into a seat she"prefers"

She proceeded to administer the first needle in my right arm... She missed.

Tries my left arm... She missed.

Sent me with two ice packs and mumbled some additional instructions. And didn't seem like she cared one bit about my health or well being, let alone my donation.

I have been bruised for two weeks since and not going away. That was a terrifying visit.
I don't even know who to talk to.

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12:02 pm EDT

BioLife Plasma Services donation

I donate at the st. Peters, missouri location. I was supposed to receive $50 every time for 5 times to add up to $250. This past saturday after an already awful and long beginning, I only received $20 on my card. My wife also went to donate, and they did not inform her until being there for two hours she could not donate until they received a notice from her doctor regarding a medication she is on.

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5:16 pm EDT

BioLife Plasma Services west des moines, iowa biolife plasma facility

I have tried and tried to get on line several times in the last month to schedule my donation. Upon calling I was told that, "for now on,"you people"need to schedule your appointments on line. When I explained the situation, I was told by zach that there is now a computer available on site in the"center"to schedule appointments. He continued,"we are too busy to take appointments by phone!" what most surprises me as a medical facility how loud each rep is about telling a person out loud why they are being denied, or deferred for a day, and the medical reason why.in addition to listening to the employees talk about donors as they walk around. Pay attention donors, these are federally governed rights and regulations that are monitored. Write what is being said, date, time and look at the badge of the employee and also write it down.,

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9:09 am EDT

BioLife Plasma Services not being able to donate after donating successfully

After doing two successful donations I have been denied my third donation. They are unable to get a reading of my bp and pulse on my arm so the nurse always did it on my forearm.in my attempt to do my third donation my pulse was a little high (I am assuming because I was rushing to get in there and get it done). So she asked me to wait a few moments so they could recheck it.in the process of rechecking she tells me that they are unable to do it on the forearm because of the policy. That's interesting because it wasn't an issue the last two times I donated. Samantha, the supervisor, then proceeds to tell me I can not donate. I asked for the manager to give me a call on monday which he has yet do. I had to call over there myself and he was still unavailable. Samantha also informed me they are unable to order a larger cuff. I just don't see how this is possible. Needless to say they won't let me donate and still now word from the manager. Not a very good way to run a business if you can't accommodate ones needs. My sister and my daughter have both been donating. And the second time the blew both of my sisters veins and got blood all over her and the technician. The third time she went back the blew another vein. I have put a review on facebook and have not got a response. I have also submitted a contact form on the website on tuesday, october 3 and still have not been contacted. What the heck is going on?

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3:57 pm EDT
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BioLife Plasma Services plasma donation

I have donated plasma many times and all the sudden they get new rookie employees in that are under trained and can't do their job correctly. I have had the same [censor] at biolife on emerson in indianapolis say may plasma is cloudy twice. Never had a issue until this fat piece of [censor] started here. Also had a another [censor] there misplace the needle in my arm and make it swell and bruise. Stay away from the fat [censor] meagan if you go here, not the blonde one the short fat ugly piece of [censor] one that test your blood!

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12:55 pm EDT

BioLife Plasma Services scheduling/physical

I had to get a doctors note to be able to continue on with the process and they would not let me set up an appt for after the note was received and now I will have to wait over two weeks to be able to donate, I guess they don't want my donation. I am rating this company very poorly and recommending to all of my family and friends to find anyone else.
Very bad experience.
Bad policy.
Bad customer service
I have literally over a hundred cousins and dozens of aunts and uncles and then you add on the friends and the work of mouth will go far.

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5:43 pm EDT

BioLife Plasma Services coupon offer

It's been 8 months since I last donated plasma. I went to the springfield mo location off of mccurry street location to donate today. Actually I went one month ago to try and donate and the first problem was my spe test, so I took the time to do that, then had to wait a week for my results. When I was cleared, I went back to get back to donating, did my questionnaire, my initial test, and then went in for my physical. I was told I had weezing in my lungs and therefore deferred until a few days so the could listen again. Ok that would have been my second visit. My 3rd visit, which was today, had to do everything all over again, the questionnaire, the hermatacrit and protien test, address verification and then the physical. The physical went fine, and when I presented a coupon the nurse told me that the new donor coupon would not work but another one I had would? Why was this coupon listed as one I could use on my portal login on the biolife website? I felt I was ripped off and lied to. The coupon I ended up using was coupon code [protected] when the one on my portal login was coupon code was different, it was [protected]? In my opinion, this doesn't seem right, I went to this location 3 times for $30, I think I lost money for the gas it took to get back and forth and didn't even break even? Please, if this company takes it's offer serious they would make it right.

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9:44 am EDT
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BioLife Plasma Services oshkosh wisconsin donation

I was prevented from donating with a permanently deferred warning. I have donated a thousand times at at least 3 different plasma centers in madison wisconsin from 1991 to 2016.

This may be a case of identity theft since I know someone stole my social security number in the past. I should not be punished for someone else's crime.

I have never had an incident where management of any plasma center had an issue.in fact I have been a consistent model donor and I want an answer.

[removed]
[removed] cell
[removed]

Ps. I think it's ironic your headquarters is in bannockburn. This is where I went to elementary school and grew up.

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3:30 pm EDT

BioLife Plasma Services center closing early with no notification

Lakeland, fl center called patients for tomorrow to inform them the center was going to be closed, but did not call anyone today. It is 91 f and sunny here in fl, and yes, we are scheduled to get a large storm on sunday, but there is no reason I needed to drive an hour from my job to get to a center with the doors locked, patients obviously inside donating and lots of cars (employee and donors) in the parking lot and no notification of their decision to be lazy and close early when the weather is completely fine and non-threatening.

I am getting screwed out of $50 and likely not going to meet their additional "bonus" promotion this month because of this now in addition to the labor day holiday (is this part of a plan to give donors a "bonus" but make it impossible for them to obtain it!?).

I may never go back. I am disgusted they had zero courtesy to inform their donors that they were closing today (even though they called tomorrow's donors), and I personally believe they were just getting lazy and didn't want to pay out the donor's second donations in the week. The staff was not kind when they opened the door and told us to go away, that they needed to board up the building (what that has to do with inside) doesn't really make a difference for me and I would've been done with my donation before that was completed anyway as my donations always run quickly.

I know this place is money hungry, but this is complete bs and I am appalled. I would love for them to make this better, but I know there is absolutely nothing they will do to show their donors they made a mistake ("donor appreciation week" was also fairly stupid and only 4-5 donors were actually "appreciated")...

Thank you biolife for wasting my time, gas, and preparation to donate to help save lives that will be affected by harvey and now irma.

It is ridiculous, like I said, there is no current or near future threat today. It is sunny, hot, and 91 degrees out.

Call your donors if you are locking the doors on them.
I checked the website before going and my appointment was still on schedule, my suspicion is that they closed the doors 5 mins before my appt (3:35 appt) and again, just don't care (or give an "f"). I've had it before when my appt was cancelled and it dropped off the schedule, but nope — I was still good to go at 3:35, until I got to the center at 3:35 pm to be greeted with locked doors and no notifications.

I was banking on this money to pay for hurricane supplies I purchased this week, and now I have nothing but debt and a very sour taste in my mouth.

Not sure when I will go back, or if I ever will again — and I am a regular donor, this is so stupid and to screw your donors over like this shows that the company doesn't have any care of concern for their donors (this is also obvious in how little they pay us and their employees, yet make a great deal of money from my time, donation, healthy living and plasma).

I can't get over how angry I am with the lack of professionalism and lack of common courtesy and appropriate business practices. I was on time for the appointment and told to go away. Ok, i'll go away...

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BioLife Plasma Services In-depth Review

Location and Facilities: BioLife Plasma Services is conveniently located and easily accessible. The facilities are clean and well-maintained, providing a comfortable environment for donors. The waiting areas are spacious and comfortable, making the donation process more pleasant.

Staff and Customer Service: The staff at BioLife Plasma Services is friendly and knowledgeable. They provide efficient and organized service, ensuring a smooth donation process. The customer support team is prompt and helpful, addressing any concerns or questions that donors may have.

Donation Process: The donation process at BioLife Plasma Services is clear and easy-to-follow. They have thorough screening and eligibility requirements to ensure the safety of donors and recipients. The phlebotomists are well-trained and skilled, making the donation process comfortable and efficient.

Compensation and Rewards: BioLife Plasma Services offers competitive compensation for plasma donations. Their payment system is transparent, and donors can expect timely payouts. They also have loyalty programs or incentives for frequent donors, rewarding them for their commitment.

Safety and Hygiene: BioLife Plasma Services strictly adheres to safety protocols and regulations. The environment is sterile and hygienic, ensuring the safety of donors and staff. They regularly maintain and calibrate their equipment to guarantee accurate and reliable results.

Waiting Times: The wait times for appointments and donations at BioLife Plasma Services are reasonable. They have an efficient scheduling system in place to minimize delays. The staffing is adequate to handle peak hours, ensuring a smooth and timely donation process.

Privacy and Confidentiality: BioLife Plasma Services respects donor privacy and confidentiality. They handle personal and medical information securely, complying with data protection regulations. Donors can trust that their information is safe and protected.

Community Involvement: BioLife Plasma Services actively participates in community initiatives and events. They have partnerships with local organizations or charities, contributing to the well-being of the community. They also support healthcare advancements or research, making a positive impact.

Communication and Information: BioLife Plasma Services provides clear and comprehensive information about the donation process. They offer timely updates on any changes or requirements, ensuring donors are well-informed. They have accessible communication channels for inquiries or concerns, making it easy to get in touch.

Overall Experience: Overall, the donation experience at BioLife Plasma Services is highly satisfactory. Donors are willing to recommend their services to others. If there are any suggestions for improvement, they would be shared to further enhance the experience.

How to file a complaint about BioLife Plasma Services?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with BioLife Plasma Services. Make it specific and clear, such as "Delayed Payment at BioLife Plasma Services" or "Unprofessional Staff at BioLife Plasma Center."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with BioLife Plasma Services. Mention key areas such as appointment scheduling, staff professionalism, facility cleanliness, payment issues, or health and safety concerns. Include any relevant transaction details, such as dates and amounts. Clearly describe the nature of the issue, steps you took to resolve it, including any communication with BioLife Plasma Services, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, payment receipts, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with BioLife Plasma Services. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for messages or comments from BioLife Plasma Services or other users who may offer advice or support.

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Phone number

+1 (800) 828-2088

Website

www.biolifeplasma.com

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