Bio Labs Skin Care LLC / Refuse Refund
I ordered a "free trial" of their skin care product on 7/9/09. Only had to pay .99 shipping. Never rec'd the product and on 7/23/09 I got charged 87.13 for yet product I did not receive.
On 7/29/09 I called [protected] billing dept and was told that my account was being cancelled and in 3 business days I would receive an email from the Refunds Dept regarding processing my refund.
On 8/10/09 I called the same number and they told me that I never should have been told I'd get an email within three days. I WOULD be getting an email but they could not confirm how long it would take. I was not permitted to speak to a manager and said they didn't want to give me "false hope" as to when I would hear about my refund.
On 8/19/09 I called the same number, spoke with Michelle Parker ID A-278 and she told me that I cannot receive a refund until I receive the product first, get a return authorization number and send the product back!!! She gave me the RA number, said she was following up with the shipping department because they had my wrong address and I should get the product in 3-5 business days. THEN I could go through the process of getting a RA number to return the product and STILL wait for my refund!!