Bingo Cameras is a horrible business with all sorts of manipulative practices and outright lies. I ordered a Canon XH-A1 from their website. They then called me and told me it was discountinued and that I should instead get a Canon HV40 as they said it will do everything the other would do and more. I was pressed for time as I had a video shooting deadline and so I agreed to the change. I should have looked more as I needed the manual controls of the more professional line. I called back a little later telling them I didn't want it, and the salesman said I should stick with the purchase and I would be very happy with it and if I didn't like it, just return it. A little later in the day after more digging I called to cancel the order and it had been shipped.
Now I go to return the unopened package and they demand a check or money order for restocking fee (never mentioned that fee during the sale) and other charges adding up around $500 before they would issue a RMA# and I refused to do that. Talked with their supervisor and he wouldn't budge. They are sending me a couple free items to make me happy but I'll just try and sell the camera and accessories somewhere to recover my money and I am NOT happy. I ordered a SonyHVR-Z7U from a different company after I learned I couldn't trust Bingo. Their cheap advertised products are actually written in chinese and the retail packages and their prices can't be viewed by a simple search of their website.