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1.2 349 Reviews

Billion Stars Express Complaints Summary

18 Resolved
330 Unresolved
Our verdict: If considering services from Billion Stars Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Billion Stars Express reviews & complaints 349

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L
10:57 am EDT

Billion Stars Express delay in arrival of the bus

These guys delay their bus service by almost 2 hours. When asked at their office they say delayed because of traffic.
When I called a Friend to lived in the same location as the traffic zone mentioned by the Billions rep, he said there is no traffic jam.
Usually these guys cancel buses because there aren't enough passengers for a bus. If they're doing that, the least they can do is inform the passengers so that we don't need to sit out side their office for over 2 hours.
This is not the first time these guys have done this.

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S
8:25 am EDT
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Billion Stars Express bus service

On 23/3/2018 bus reg no BND 9711 from Terminal Bandar Tasik Selatan departed to JB at 8.30 pm and it should drop passenger p at Larkin Sentral first.However, it went to Pasir Gudang bus station and drop passenger there and it was part of taking too much time.

On top of that the passenger seat 6A adjuster has problem in which I can lie on my body and it was really bad as I cant rest at all.

For sure I feeel dissatusfied with this bus service.Sucks.

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H
8:09 pm EST

Billion Stars Express lost of my baggage from jb larkin to tbs

I booked one round trip from TBS to JB Larkin. Yesterday morning l boarded Billion Star Express returned from Larkin to TBS at 10AM and some where in the middle of the journey, we have toilet break 10minutes before 1pm. As we returned at 1pm, we could not find the coach and the driver just left without me and my wife. We lost all our baggage, two on the seats and one big baggage below the coach cabin. Luckily, we met another coach driver number plate WSJ 8686 who was kind enough to take us back to TBS around 4pm. This is not acceptable and irresponsible to treat your customers and left them without checking them back.

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B
7:52 pm EST

Billion Stars Express worst for everything!

Bus from sg nibong to kuantan on 11Feb 10pm bus. Plat Number W6033C.

Bua suppose to arrive at 7am, and now 6.30am we still in KL Area.

1. Bus is late for no reason. Like usual, lousy timing from this bus company.
2. Entry Door is malfunction! Very hard to open even open manually. Which is very dangerous to all the passanger if any accident happened! Immediate action should be taken.
3. Stop at open area for one hour nearby TBS with no reason. Suspect waiting for illegal passanger.
3. Rude arguing with one of the passanger. The passanger infront of me ask tbe driver why promised to depart (from tbs) at 3am, but 4.20am still havent depart. And what the driver replied was "you mau bawa keh?!" Very rude and irresponsible reply. And Im so shock is this the quality of your bus driver?
4. The driver give warning to one of the indian passager who try to make complain call to report about him. Treathening the passanger. And end of it, the passanger leave at TBS. He suppose to stop at Kuantan.
4. Smoking in the Cabin, while the non-smoking sign board is just infront of the driver seat. And not only once.
5. Lousy driver open internal light while driving, and its 5am in the dark morning while every passanger is resting. This action seem like a revenge action by the driver to passangers who complain him earlier.
6. Driver talk to himself, loudly, purposely to disturb passangers in the cabin. Sound like complaining passanger who make complaint about him. Very childish action by the driver.

JPJ & Bus Company should take strict action against the driver who against the law, to ensure the safety and basic satisfaction of passangers.

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S
7:48 am EST

Billion Stars Express bus delay, driver no responsibility and rude of customer service!

Buss ticket: BSE1802000000281

I bought a bus ticket from TBS Kuala Lumpur to Johor Larkin Station on February 2018.

1) I so disappointed this bus was delayed for one hour without notice and reason.
2) After departed from TBS for few meter, the bus driver stop the bus beside the road and smoking about 15 minutes.
3) I complaint their service in their FB, but the their response so rude like hooligan and deleted all the complaint comment from the FB. I already snapshot for further action.
4) My ticket destination is KL to Johor Larkin Station, but the driver send the other customers to Pasir Gudang before send us to Larkin, this is not bus express service!

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B
6:33 am EST

Billion Stars Express timing and attitude

On 26/01/2018 journey from TBS to Pasir Gudang ticket at 19:00, bus arrive at platform at 19:40 then boarding. After leave the platform, the driver stop ar behind shell in 15-20minutes for waiting illegal pessenger.
Question is:-
1) how did billion star arrange bus timing schedule? I find about timing every week, i use this public transport every week
2) why the last passenger did not boarding at TBS platform?

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J
8:28 am EST

Billion Stars Express poor time management and bad attitude maju

I have booked a return trip from 1 utama to Singapore golden mile complex on 21/01/2018 2.15pm.

When I arrived 1 utama transtar counter at 2pm. I was told by the counter lady, the bus will be delayed for one hour.

Fine. I bear with it.

And the bus before approaching Malaysia custom, requested us to transfer bus from one to another.

Never mind.

After we passed Malaysia custom.
He let random passengers get up to the bus to earn more for a single trip from Malaysia custom to Singapore custom.
The moment I trying to go up to the bus at Singapore custom, the driver scolded me for I not responding to his question "which bus you taking?" But I didn't even hear any question from him.

And then I was told by the driver to follow him.
Then I overheard he asked another bus sri maju to send us In, because the passengers aren't too much so they don't need to get in.

Original bus number: PJJ8875
Transferred to bus WB1011C right before entering Malaysia custom

Then transferred to sri maju

Please take action to this kind of case.

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L
10:30 pm EST

Billion Stars Express bus service

I bought two tickets traveling from 1 Utama Shopping Centre to Singapore on Dec 26, 2017.

The bus departed on time at 10:30 am, unfortunately the bus made two stops, one in main bus terminal in KL and another one is Johor Baru. I wasn't too concerned since I understand they have to pick up more passengers.

When we arrived in immigration check point in Johor Baru, no explanation was given as where to pick us up, so we just followed others from the bus.
After we have completed immigration checking, about 7-8 passengers, (all from the same bus) waited at the Platform A pick up point for 20 minutes and no Billion stars Express pulled in as we watched bus after bus went by us. We then proceeded to Platform B and saw no sign of any express bus either.
We then dragged our luggages back to platform A and was told the bus would come at some point. We waited for another 25 min.
After almost 1 hour of waiting in the loud, and crammed platform, breathing in thick exhaust fumes from line of buses, we gave up and took the "Bus Perkerja" across the causeway. We not only paid for the extra bus fees and then taxis fees from Woodland to my destination, not to mention the time wasted in waiting.
I am perplex in this situation. Is this a common occurrence? Is there a way to rectify this remedy?
My ticket ID [protected], [protected]
and Billions Star bus trip no 3954596

Lily M Tan

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M
12:05 am EST

Billion Stars Express bus timing and service

I took billion star express bus in klang sentral around 9am... The ticketing counter lady said the bus will b straight to sungai nibong... But... It was not! This bus went to shah alam, pj, n ipoh mydin... This had dragged alot time here... The bus driver stopped at mydin ipoh for 20minutes some more that was arnd 1.30pm. Imagine we took bus at 9am n now its 2pm (5 freaking hours).. I rely feel pissed off wt ths billion star service... Add in more ths bus driver stoppped at roadside near ipoh to pick some 1... I seriusly doesnt hapy wt ths kind of service... As im in hurry for a urgent stuff in penang.. Spoiled my entire day!

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Update by Meshna
Jan 10, 2018 12:12 am EST

Bnd 9711
The bus was very late frm kl to png
Took bus arnd 9am but its already 2pm we havent reach penang yet but still in ipoh!
We are paying for yr service and this is how ur service is?
This is not 1st time hapening fr me as its more frequently hapening untilll I can say u guys have no improvemnt n service nt up to my expectation!

Service sucks!

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R
9:57 am EST

Billion Stars Express bus condition and rude driver

Air cond badly broken.was scolded by driver for using curtain to cover up as it so cold blowing to my face. Asked me to use my shirt to cover up the hole and drop off me if I questioning him. Am I paying for this kind of service?
Still smart driver didn't low/adjust the air cond temp (use my own shirt to cover).
9am bus came late, and reach TBS 4pm. Change bus at senawang rnr under heavy rain. All d passenger wet and shivering, thanks to smart driver. An old man ask to go toilet also got scolded at rnr senawang while waiting to change the bus. Please improve your service and driver attitude.
Agw6755 9am 1jan2018

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J
2:05 am EST
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Billion Stars Express front desk service

I booked my bus ticket from 1Utama - PG through Easybooking. On 26th Dec, I arrived at front desk counter 2.15PM and given bus number plate WWA8866 for 2.45PM bus. I went off to toilet and came back on time. I sat back inside lounge area together with crowd of people gathered. After 10mins, I beginning to realize something amiss and found they are Spore bound passengers. I went back front desk. They told me PG bound bus left and will not U-turn as passed tol. Bad service by this bus company as:

#1 Left you behind without cross-checking those registered or make effort to call my hp# as filled inside Easybooking
#2 Left you stranded without assistance and choose to ignore you
#3 I did not get to sit the bus I paid for

Front desk admin names are Siti and Ah Boy. Please boycott this bus company.

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A
8:08 pm EST

Billion Stars Express time punctuality and services

The bus ticket I bought supposedly depart at 9am but the bus arrived at 10am. They late for almost one hour. And also the sit I bought has problem also. The staff service is worst also. All my schedule delay because of your bus delay! PLEASE TRY To improve your bus punctuality! Time is important for customers. Wait for your explanation about this issue

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P
12:47 am EST
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Billion Stars Express driver smokes in the cabin while driving.

I was boarding the bus (wxc 6644) from sg.Nibong to tbs recently and i found the driver smoking while driving and he also constantly turns and looks weirdly at female passengers and also constantly speaks on his phone. I find this hard to tolerate and he also teases female passengers.

I have always had a bad experience with this company from start not only because of the lousy service but also delay in departure time. Hands down the worst bus company available.

Please shut down your business!

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B
8:33 am EST

Billion Stars Express billion star express bus service

So I was on this one Billion Star bus which departed from Terminal Bersepadu Selatan (TBS) at 3pm(note : it was supposed to depart at 2 but it was delayed) and apparently the driver took the old road to Penang instead of the usual highway to avoid traffic and he then went to look for a repair shop suddenly since there's a prpblem with the tyre. Then they exchanged passengers with another bus (to make it a direct only one trip to Penang and Buttetworth. Ok fine I had no problem)
The problem is when the second bus stopped working and we're stranded by the road side.

I'm QUESTIONING the company's acountability and responsibility of ensuring whether their buses were serviced before a trip. It's been long hours yet it seems as if we're nowhere near our destination. Please just please make sure you checked, double checked, triple checked your buses before starting a journey rather than to make the passengers felt anxious of having to wait go through this uncomfortable ride.

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N
12:51 am EST

Billion Stars Express worst bus ever

The bus i had was older than secondary school bus . I bought a side view seat but in the end the driver demand me to change my seat for a 'couple'(solo seats were full) and arranged people not according to seats bought . The worst part is the aircon was not functioning properly everyone was sweating from Penang to KL . Imagine how torturous the journey was, i can barely breathe . How can they allowed this bus to fetch passengers . This company should be banned . (Not including the delays since almost every busses delay ) . The bus number is 8099 if i remember correctly Monday 18th of December 2017 1.30pm from Sungai Nibong Penang to KL .

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U
8:04 am EST

Billion Stars Express I am complaining about their service and responsibility

Dear billion star team

I am the customer who purchase your ticket on date 17/12/2017 depart at 7.00pm that day but what I get is your bus reach at tbs around 9.20pm? CAN YOU GIVE US SOME REASON for this issue or mistake?

I have important meeting on date 18/12/2017 start at 7.00pm so I have planning with your lousy time table and think I will reach around 12.00am then my friend will fetch me back home to take a rest. Now I reach my home around 2am I only have few hours to rest how can I take full concentration on my presentation?

For this mistake please give your customer at least the real time that your lousy bus can reach on the time, not keep telling us only delay 30min and keep going to add on till delay 2hours.in additional, let your customer know and arrange any refund for customer and let them change bus. Because for us time is money

thank you

BILLION STAR
customer
your faithfully

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F
7:21 pm EST
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Billion Stars Express bus

The bus I took from Johor barhu left very late, because it was waiting to be full ! After that it made several stops, even if it was suppose to go to KL directly... At every stop, they were waiting for the bus to get full. Because of that we arrive in the middle of the night in KL. Inside the bus it was discussing, rubbish on the floor, the ceiling was broken, seat were dirty.
The other buses we took in Malaysia were all perfect, so I would never take Billion stars again !

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M
3:50 pm EST

Billion Stars Express horrible bus service and uncomfortable seats

We booked Billion Stars from KL to Singapore (AJY6811) on 10 December @ 10.15pm. We experienced the worst services and horrible driver. He's on his phone for long time and played loud music during the 6 hours journey. There's no way anyone could rest. Even when we're stuck in the custom, he was impatient waiting for customers and wanted to throw the bags of the passengers who've yet to board. What's this? We paid RM150 for both pax, it's not cheap tickets and services sucks. Will never NEVER book again.

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P
2:00 am EST

Billion Stars Express seat

when i buy the ticket i choose the single seat ready.for example 5A but when the bus reach my place already seat by others . is it means that person need to move to his/her place?not i am the one who need to change to double!i just one person so i choose the single seat now i seat at others place, i really dunt know this billion star give customer chooses their seat for what reason.better tell urs worker be allert about it .

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A
4:17 pm EST

Billion Stars Express bus from kuala lumpur, malaysia to singapore

Billion Stars Express (Transtar Group) Bus Plate No AGW 6755

On the 17th of November 2017 at 12.15am, we took a Billion Stars bus from One Utama to Singapore, with an estimated time of arrival between 5 to 6 hours.

The web site we booked on easybook.com advertised Wi-Fi, refreshments in-seat computer power and in- seat entertainment with a 4.5 star rating being one if the highest in the list. Arriving on the bus there was no Wi-Fi, no in seat entertainment, charging socket or refreshments. The bus was old and filthy. The start of many disappointments to follow.

The bus made a quick stop at BTS and then onto another station. Here, the driver annouced for some passangers to get down and fill up the next coach, also a Billion bus. As our tickets had numbered seats, some passangers who were foreigners wanted to clarify whether the other bus was going to the same place and whether they would get the same seats were treated rudely by the second driver because they spoke in English. He yeld at them and ask them to move their belongings to the next coach in a hurry. After all that commotion, we had to wait for almost an hour because there was no driver to drive the bus. Either the driver went missing or there isnt a driver for the bus?! Gets me to wonder what kind of bus management is this?! We only left KL sometime between 2.15am to 2.40am.

Then at some point, we made a pit stop at Kulai. The second driver took over the wheel. I was in the toilet when the samseng bus driver decided to drive off purposely making at least 4 passangers run after the bus because we weren't fast enough up on the bus. When he finally stopped and we got onto the bus, he looked justified. We were all stunned by the sheer bully attitude the second driver displayed. Mind you, the entire stop didn't go past 15 mins.

That wasn't all, throughout the journey the second bus driver not only received calls on his mobile phone but made them while on the wheel, putting all passangers safety at RISK!

Finally, after going through Singapore immigration, the bus driver loaded more passangers onto the bus. These passangers stood in the aisle of our seat going into Singapore.

We were glad to get off the bus when we finally reached our destination.

This has been the worst bus experience for me and my friend thus far. I am very disappointed at the false advertising on the website and service this company provided. We arrived at our destination at 10.30am, making it almost double the estimated travel time.

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Billion Stars Express In-depth Review

Company Overview: Billion Stars Express is a reputable bus company that offers reliable and comfortable transportation services throughout Malaysia and Singapore. With years of experience in the industry, they have established themselves as a trusted choice for travelers.

Services Offered: Billion Stars Express provides a wide range of services, including express bus transportation, charter services, and tour packages. Whether you are traveling for business or leisure, they have options to suit your needs.

Pricing and Value: The pricing of Billion Stars Express is competitive and offers good value for money. They provide affordable fares without compromising on the quality of their services. With various ticket options available, you can choose the one that best fits your budget.

Customer Service: The customer service of Billion Stars Express is commendable. Their staff is friendly, professional, and always ready to assist you with any queries or concerns. They strive to provide excellent customer service to ensure a pleasant travel experience.

Booking Process: The booking process with Billion Stars Express is simple and convenient. You can easily book your tickets online through their user-friendly website or mobile app. The step-by-step instructions make it hassle-free to secure your seats in advance.

Fleet and Amenities: Billion Stars Express boasts a modern fleet of well-maintained buses. Their buses are equipped with comfortable seating, ample legroom, and air conditioning to ensure a comfortable journey. Additionally, they provide amenities such as onboard entertainment and Wi-Fi on selected routes.

Safety and Reliability: Safety is a top priority for Billion Stars Express. They adhere to strict safety standards and regularly maintain their buses to ensure a safe and reliable travel experience for passengers. Their experienced drivers are trained to prioritize passenger safety.

On-Time Performance: Billion Stars Express is known for its punctuality. They strive to maintain a high level of on-time performance, ensuring that passengers reach their destinations as scheduled. This reliability makes them a preferred choice for travelers.

Route Coverage: Billion Stars Express has an extensive route coverage, serving numerous destinations in Malaysia and Singapore. Whether you are traveling within a city or between different states, they have a wide network that allows you to conveniently reach your desired location.

User Experience (Website and Mobile App): The website and mobile app of Billion Stars Express are user-friendly and easy to navigate. You can easily search for routes, check availability, and book your tickets with just a few clicks. The interface is intuitive, making the user experience seamless.

Customer Reviews and Ratings: Billion Stars Express has received positive customer reviews and ratings. Customers appreciate their reliable service, comfortable buses, and friendly staff. The overall satisfaction of passengers reflects the company's commitment to providing a quality travel experience.

Additional Features or Benefits: In addition to their transportation services, Billion Stars Express offers various additional features and benefits. These may include loyalty programs, special discounts, and exclusive offers for frequent travelers. Keep an eye out for these perks to enhance your travel experience.

Conclusion and Recommendation: Overall, Billion Stars Express is a reliable and customer-oriented bus company that offers a comfortable and convenient travel experience. With their extensive route coverage, competitive pricing, and excellent customer service, they are a recommended choice for both local and international travelers.

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Contact Billion Stars Express customer service

Phone number

+60 111 066 1111

Website

billionstarsexpress.com

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