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Billion Stars Express / front desk service

1 Selangor, Malaysia

I booked my bus ticket from 1Utama - PG through Easybooking. On 26th Dec, I arrived at front desk counter 2.15PM and given bus number plate WWA8866 for 2.45PM bus. I went off to toilet and came back on time. I sat back inside lounge area together with crowd of people gathered. After 10mins, I beginning to realize something amiss and found they are Spore bound passengers. I went back front desk. They told me PG bound bus left and will not U-turn as passed tol. Bad service by this bus company as:

#1 Left you behind without cross-checking those registered or make effort to call my hp# as filled inside Easybooking
#2 Left you stranded without assistance and choose to ignore you
#3 I did not get to sit the bus I paid for

Front desk admin names are Siti and Ah Boy. Please boycott this bus company.

Jw
Dec 29, 2017

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