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1.2 349 Reviews

Billion Stars Express Complaints Summary

18 Resolved
330 Unresolved
Our verdict: If considering services from Billion Stars Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Billion Stars Express reviews & complaints 349

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1:21 am EDT

Billion Stars Express service

I'm a passenger now going from tbs to Johor.
1pm bus
But my place Air conditioner that part have a big hole.
The things keep fall down hit my head
If your bus has this problem please don't let ppl buy this seat! It's very dangerous and even cold!
I'm very disappointed!
Please give me a very good result on investigating this and give me an option how u settle this.
I pay that money but end up this problem!
And your place is dirty n full of dust n bacteria!

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2:31 pm EDT

Billion Stars Express bus driver

Seriously you allow driver smoke inside your aircon bus!its suffocating! Bus ahj6633 1am june 30 2018. Unsatified customer here. Will never take same bus company again! It is very unhealthy for your customers as aircon bus will rotate the air inside the bus and we keep breathing smoled air over and over. Are you trying to kill your customers!seriously this is very sick!

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Y
1:32 pm EDT

Billion Stars Express bus service

on 30.6.2018 12.30am, I took the bus. My seat number was 2A single seat. When I came to seat 2A, there was a Malay girl there. Then the person in charge (fat Chinese guy) asked me to sit double seat which is same row with 2A. I accepted his offer as he said nobody sit here, he will arrange a girl to sit beside me later. However, a man came and sitting beside me. I let the Chinese person in charge know and he asked the guy to move to behind. But, the way he talked to me was very rude. He shouted: you thought this bus was yours?

Terrible experience.

Please ask him to apologize. Thank you.

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Prakash sabapathy
, MY
Jul 21, 2018 5:29 am EDT
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The worst experience ever with your unprofessionall buss service.. I bought a buss ‘ticket on 21th July 2018 for 7am buss At sungai nibung Penang .. the buss arrived 7.20am bus but the driver went missing until 8am.. everyone was waiting outside without any clue.. I got really pisstoff, I went straight to the ticket counter and informed the situation and even they not bother seems everyone paid for the ticket .. Finally the driver came 8am and yet haven’t start our journey until 8.20am.. I promised myself not to use their buss service anymore.. the driver smoking inside air condition buss.. I know this owners of this will never read all our comments.. this is the real incident happening in sungai nibong buss terminal.. I hope someone will take action with this irresponsible driver..

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B
12:04 pm EDT

Billion Stars Express drivers attitude

this is about our trip from malaka to singapore.
the driver is really really rude! he shouted and yelled to passangers even the things he wants to say can be said politely, he even hit my sister just because of misunderstanding (my sister said bad word but not to him, but he thought that she said it to him).
after he hit my sister he said so many bad things about my country, and thrill us and said bad things about my country. he said he wants to make report because my sister said bad word, after making report he continue to shout and yell to us.
he act like we all owe him lots of money from the beginning ( because when we ask if we are in the right bus he just grunted)
and i m not sure this is his first time to being rude to passangers
and i want to apologise to other passengers whose journey being disturb because of this things, and thank you for your Accompany, this really means a lot for us.

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K
4:09 am EDT

Billion Stars Express the indian man working at the counter today 24/7/2018 at 3.30pm.

The Indian man working at the counter today 24/7/2018 at 3.30pm. I was the the counter to purchase a ticket to Ipoh with my cousin sister. That man verbally assaulted me and my cousin sexually with two other Indian man that was there to buy tickets as well.

He entertained the both man talking about me and my cousin sister and comparing who would they "TAKE".

I never felt so violated in my life. The audacity he as to actually entertain them and look at us into our eyes and smile..

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11:56 am EDT
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Billion Stars Express bus: kejora express

The ticket I purchased is on 11.30pm, but I have wait for more thanr 1 hour in the bus station without any agent telling me what is going on. I am frustrated with your management in time management and the bus service that you have provide. MAKE SURE THE BUS DRIVER APOLOGIZE THE EVERYONE here who had waited who him.
Please take note on your Bus Captain, especially captain like him. Below are the bus ticket shown.

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Ryeiyew23
, MY
Jul 25, 2019 1:45 pm EDT

Bought 10am bus ticket to sungai nibong, but bus depart at 11am, & it’s not using their own bus, is combine with other company, so the seat that I choose is useless!
b4 I choose it I had triple confirm with the staff is it 4hours can reach, coz I need to reach there b4 3pm, the staff said maybe around 4hour30min, after calculate, it will reach around 2:30pm, & the staff said that’s a direct bus, no worry bout late.
At last! Join other bus, & keep stop at the R&R, & stop at some station to let passengers leave bus,
When I reach my destination, IT IS ALREADY 4:40pm! I have to work at 4pm u know!

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A
2:29 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Billion Stars Express has left an official reply on this complaint.

Billion Stars Express service and time is extremely terrible bad

I brought a ticket from kuantan to butterworth at 9:00 a. M and it's been delay for two hours or more. I and some others customers have been stuck in the bus 6 hours already at tbs between duta station since 9:00 a. M until now, yet I have to reach butterworth around 6 pm to meet my customer for meeting. Never ever take the bus from this company again because the reputation of this bus company are very bad after I find out from their web page, never believe in them about the time they have told u because they always lies about the time and they will never send u to your destination on time. Bad! Bad! Bad!

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J
7:43 pm EDT

Billion Stars Express service, rude and incompetent staff

I bought a bus ticket from Penang to KL at 7:30am but until 8:35am, the bus has not left the station. There is no clear explanation about when the bus is coming and until I called customer complaint line then they started to ask the driver to move. Even the woman on the call working at the customer complaint service was rude and couldn't be bothered. The worst bus I have ever sat on. The staff and management does not care about their customers. This has happened many times. I will never sit on this bus again and I highly DO NOT recommend anyone else to buy this.

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K
7:43 pm EDT

Billion Stars Express bus seat

Departure date & time 25/5/2018 11:59PM
Seat: 3B
Bus No.: WXF373
Booking No.: URELIK6G
Name: KOH WOOI KAA
C.NUMBER: [protected]

For your information,
I have seriously pain & itching while travel with the bus after place sit around an hour, and i found there is mites on the seat, i'll launch report & post to facebook if there is no response or reparation for me, below ill attach information and some picture, kindly call me immediately

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N
9:22 am EDT

Billion Stars Express cancel the trip without inform the passenger

I bought the ticket from klang central to yong peng for 12/5/2018, 9.00 pm...
Im waiting at klang central untill 9.10pm, but the bus not arrived..
Then i ask people at counter then she told me that the bus not pick me here because im the only passenger from klang central...
My phone number stated at the ticket..
Why dont they call me n tell me earlier?
Then people at counter ask me to go to 10.30 trip...with different company...
This is going to be the last time i took billion stars bus express!

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11:08 am EDT

Billion Stars Express bus ticket from kuala lumpur to singapore

I bought 14 tickets of Billions star express bus on 10th morning 6:30am departure. we were good at the beginning, but the problem occurred when we transfer to Singapore. some of my group got problem during Immigration checking point. we took about 1hour to get out of immigration center (Woodlands checkpoint)
we were so tired waiting those police made problem with us even we were correct.
after an hour we finally came down to take bus.
and we found out the bus left us. just gone didn't tell us anything even we bought the ticket for us to reach the downtown of Singapore!
I am so angry with this company and I want refunds. we had to spend even more money to get hotel than the bus ticket. so dissapointed with this bus

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10:57 am EDT

Billion Stars Express billion bed bugs

On a ride from KL One Utama to Singapore on the 6/5/18, I suffered 126 bed bug bites on my arms legs and back. They may scar as the bugs are extremely poisonous.
The ride itself departed at 10.40pm and arrived in Singapore the next morning at 7am. As I was asleep much of the ride, I had no idea what took them so long. There wasn't much of a jam on the causeway so they must have gone on a tour of south malaysia en route to Singapore.

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K
2:35 am EDT

Billion Stars Express complaint

I bought a ticket from larkin bus station. As im going to depart from Jhb larkin to TBS at 1500. I ask the staff, he said bus is not stopping to anywhere straight away to TBS, dont worry faster faster, He said. After I board the bus at 1515, one of the passenger sitting beside me is going to Seremban.
conclusion, please tell the truth next time and ofcourse the bus did not depart on time. The bus depart on 1531
second, the bus is very dirty. please fix the air corn and clean the seat before the next passenger board the bus.
third, I dont have a seat belt on my sit. please do something with this. safety come first.

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R
7:21 am EDT

Billion Stars Express jadual perjalanan tidak betul.

Saya telah membeli ticket bus express dari Company Billion Star Express pada 6/4/18 secara online dari web easybook.com. Jadual perjalanan saya adalah pada 8/4/18 jam 7.45am dari Penang ke Kuala Lumpur pickup saya di Komtar, Penang. Tetapi bila saya pergi ke kaunter bus express yang terletak di 33-G-14 Prangin Mall untuk cetak tiket asal, saya dimaklumkan oleh kerani yang berkenaan bahawa tiket pada tarikh, masa dan tempat saya naik bas, tidak [protected]@ ada di Komtar Penang.Saya perlu datang awal ke Komtar iaitu seawal jam 6.30am supaya mini van company hantar saya ke Stesen Bas Sungai Nibong agar saya meneruskan perjalanan saya pada jam 8.30am.Tidak ada jadual bas dari Billion Stars yang bertolak sama ada jam 7am, 7.45am @ 8am.Saya akan membawa perkara ini ke perhatian pihak KPDNKK dan SPAD

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10:37 am EDT

Billion Stars Express transport service

This bus should be named billion bed bugs instead! Such a horrible experience during good friday. The traffic jam due to heavy car load from sg to malaysia was acceptable but their bus was overheating almost every hour so we needed to take short stops on the side of the road. Our whole trip took almost 12 hrs and they dropped us at klia instead of berjaya times square without informing us. When we showed the driver our tickets that indicated bts, he just said "no! No! This is the last stop!". He even got a nerve to raise his voice! This driver also smoked his cigarettes while driving, one or two should be ok, but he smoked almost every 30 mins for god sake! I inhaled all his smoke since I was sitting behind him plus I had scary bed bug bites on my legs and arms!

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9:33 am EDT
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Billion Stars Express horrible service - singapore to malacca

This is a very horrible and unprofessional bus/coach company.

Me and my wife booked for a coach service from singapore (kitchener complex) to malacca (dataran pahlawan megamall), 30 mar 2018 7:45 am departure.

- the bus drivers there said they will go to melaka sentral and not to the dataran pahlawan.
- the boarding process was so unorganized that we did not get our booked/assigned seats.
- the bus departed late. There were some people who did not even get to board and was left there at the pickup point.
- the bus left us and all other passengers at the johor checkpoint. Aside from our bus, another bus bound to malacca (also under billion stars express) left their passengers there.
- some passengers tried to call the company's singapore and malaysia numbers but the numbers were either invalid, or no answer.
- some have reported it to the helpdesk at the jb checkpoint and was told that there's a billion stars express counter at the larkin bus terminal.
- we went to the billion stars express counter at larkin, hoping to get help, but we were told that they cannot do anything about it and that they are not connected to the billion stars express that's supposed to bring us from singapore to malacca.
- we were left with no other choice but to hire private cars/transport to bring us from larkin to malacca.

One whole day was wasted, we arrived at the hotel at 12:45am 31 mar 2018.

Avoid this bus/coach service at all cost!

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9:00 am EDT

Billion Stars Express poor resource management & poor monitoring of bus driver

I think Billion Stars has a very poor resource management and poor policy in monitoring its own bus driver. I will give the context of the journey.

The bus is supposed to depart at 7pm to Singapore but was not just late but was very late. Eventually, the bus driver arrived at around 8.30pm to pick up the passengers. However, the bus driver did not appear to know that he has another trip to pick up these passengers to Singapore. Some passengers spoke to the bus driver and he mentioned that he was very tired to drive again towards Singapore as he has just came from Singapore and it was a very congested journey. Due to safety reasons, he has stopped at Sri Kembangan to pick up a friend to accompany him the whole journey. The speed at which he was driving was very very slow. The bus departed at around 9.30pm but we only reach at Melaka around 11.30pm. The road was very clear and it is definitely not due to congestion.

At the Melaka stop, I think the bus driver is at fault here as he did not really care about the passenger and has chosen to have his supper. The whole bus was waiting for him until around 12am only we depart from Melaka. Again, the speed at which he drove was extremely slow and the road is definitely clear. We only reach Johor checkpoint at approximately 3.45am. Some passengers are supposed to be dropped off at Woodlands checkpoint. Instead, we were at Tuas link. Again, the bus driver went missing and the whole bus has to wait for him even though there was not much people at the checkpoint. We then depart Johor check point at around 4am. The best part is because now it is quite early in the morning, we then got caught in the jam with other people that are entering into Singapore for work. By the time we reach and clear Singapore checkpoint, it was already 5am. The bus driver ignored all drop off points. My drop off point was supposed to be at Kitchener Complex. Instead, we were all being dropped off at Golden Mile Complex.

The whole journey was extremely tiring for all the passengers and it was a Monday morning that we reach. Most of us have to go to work on the same day. I really hope Billion Stars consider this very seriously and take note on its own resource management to ensure that they do not send a bus driver that is so tired to drive a bus seater of 44 in any journey. Also, there should be an internal policy to make sure that the bus driver is also responsible and to prevent the bus driver to take his own sweet time and have everybody wasted their time and spent 10 hours in the bus.

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4:58 am EDT

Billion Stars Express coach - singapore to malacca

Trip : 30 March 2018 Singapore - Malacca

Description:
Singapore to Malacca trip. The bus left all passangers not only our family in Johor, ruining all the holiday plan causing us need to stay one night in Johor due to no more buses to Malacca. Our hotel in Malacca also wasted one day. It was horrible due to irresponsible coach company. Since the bus left, we also lost our belongings in the bus.

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K
3:17 am EDT

Billion Stars Express bus experience

I booked a bus ticket for 2 from Singapore going to Melaka. We were there around 5am since we were advised to be there 3omins before departure time. When 5:30 came, he just kept shouting "going to Melaka! going to Melaka!" We showed him our printed ticket and said we can go in. The bus looked different from the photo I saw when I booked the ticket. The seats are not as comfy and as big as the ones in the photos. THen, when we went in, the people just sat wherever they want. I booked a ticket with a seating arrangement. The guy (who manages the passengers) just told us to wait and he will find a seat for my friend and I. I went down the bus and I said this is not the bus that I paid for. THere was another couple who complained about the same matter. Seeing that there are still a few passengers waiting for another bus going to Melaka, we risked it and let the bus leave without us. After a few minutes, another bus came. This one has a comfy seat and looked like the one in the photo. So we boarded it, but again, we were told to just sit anywhere. I checked my seating arrangement, it stated 14 c 14 D.. but the bus only had numbers 1, 2, 3, 4... so, it was still a different bus. But then again, didnt want to miss the chance of having a comfy seat, so we went along with this one. And the time was already 6:30am.. I booked a 5:30am trip. Nevertheless, I am not booking in this company again. They didnt even check the tickets of the passengers at all!

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10:37 am EDT

Billion Stars Express scam

i booked a ticket from singapore (golden mille complex)
to TBS at 7.15pm, reached the departure point and checked in with the staff at 6.40pm (as passengers are told to reached departure point 30 mins earlier), the staff (a chinese guy named Eng) just keep telling me to wait for the next bus as there is a massive jam at custom, i waited till 8.15pm, i saw a few buses to malacca and kuala lumpur while waiting, i asked another staff (Faisal) when is the next bus to TBS, i also asked the drivers and they finally told me there is no bus to TBS, i was very angry as the company should not put up bookings from singapore to TBS when there is no bus going to TBS in the first place, Faisal talked to the lady boss, they tried to arrange a transfer to TBS but they cannot give me more details about the transfer (where and when to transfer? which bus company? vehicle number?) I demanded a refund and Faisal told me it will be done in TWO working days, i will be waiting for the refund and if there is no refund, i will definitely lodge a complaint to consumer association for this kind of scam and misrepresentation.

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Billion Stars Express In-depth Review

Company Overview: Billion Stars Express is a reputable bus company that offers reliable and comfortable transportation services throughout Malaysia and Singapore. With years of experience in the industry, they have established themselves as a trusted choice for travelers.

Services Offered: Billion Stars Express provides a wide range of services, including express bus transportation, charter services, and tour packages. Whether you are traveling for business or leisure, they have options to suit your needs.

Pricing and Value: The pricing of Billion Stars Express is competitive and offers good value for money. They provide affordable fares without compromising on the quality of their services. With various ticket options available, you can choose the one that best fits your budget.

Customer Service: The customer service of Billion Stars Express is commendable. Their staff is friendly, professional, and always ready to assist you with any queries or concerns. They strive to provide excellent customer service to ensure a pleasant travel experience.

Booking Process: The booking process with Billion Stars Express is simple and convenient. You can easily book your tickets online through their user-friendly website or mobile app. The step-by-step instructions make it hassle-free to secure your seats in advance.

Fleet and Amenities: Billion Stars Express boasts a modern fleet of well-maintained buses. Their buses are equipped with comfortable seating, ample legroom, and air conditioning to ensure a comfortable journey. Additionally, they provide amenities such as onboard entertainment and Wi-Fi on selected routes.

Safety and Reliability: Safety is a top priority for Billion Stars Express. They adhere to strict safety standards and regularly maintain their buses to ensure a safe and reliable travel experience for passengers. Their experienced drivers are trained to prioritize passenger safety.

On-Time Performance: Billion Stars Express is known for its punctuality. They strive to maintain a high level of on-time performance, ensuring that passengers reach their destinations as scheduled. This reliability makes them a preferred choice for travelers.

Route Coverage: Billion Stars Express has an extensive route coverage, serving numerous destinations in Malaysia and Singapore. Whether you are traveling within a city or between different states, they have a wide network that allows you to conveniently reach your desired location.

User Experience (Website and Mobile App): The website and mobile app of Billion Stars Express are user-friendly and easy to navigate. You can easily search for routes, check availability, and book your tickets with just a few clicks. The interface is intuitive, making the user experience seamless.

Customer Reviews and Ratings: Billion Stars Express has received positive customer reviews and ratings. Customers appreciate their reliable service, comfortable buses, and friendly staff. The overall satisfaction of passengers reflects the company's commitment to providing a quality travel experience.

Additional Features or Benefits: In addition to their transportation services, Billion Stars Express offers various additional features and benefits. These may include loyalty programs, special discounts, and exclusive offers for frequent travelers. Keep an eye out for these perks to enhance your travel experience.

Conclusion and Recommendation: Overall, Billion Stars Express is a reliable and customer-oriented bus company that offers a comfortable and convenient travel experience. With their extensive route coverage, competitive pricing, and excellent customer service, they are a recommended choice for both local and international travelers.

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Phone number

+60 111 066 1111

Website

billionstarsexpress.com

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