Billion Stars Express
reviews and complaints

I booked the bus, from 1 Utama to Penang, i booked it weeks before, and i booked seat 9A, today 13/10/17, the departure time was 2.45pm, then i was told by the worker in the 1 Utama office that the bus might be delayed for 15 minutes at first, 15 minutes later they told me 30 more minutes delayed, then the bus came to fetch us at 4.30pm as promised in the paper (2.45pm departure time ), the moment i got onto the bus, i was shocked that there was someone sitting at my place, then i told the driver that someone's sitting at my place, he then yelled at me, saying "cincai duduk larh, ini free seats!" The problem is that i already booked and paid for my 9A seat, i ended up sitting a seat that i didnt want to, if everyone can be like so simply sit on others' place (free seat), then why would i have to book and pay for the ticket to reserve my seat ? Plus, i wanted to put my hand carry at the place that all others put, when i came down again the driver already closed it, he then yelled, "sudah full, pi atas pi atas !. Then i just brought my hand carry up and put it on my legs, 10 minutes later, he stopped the bus to fetch another people, i noticed that he opened the door for the people to put their hand carries, he just told me, "sudah full!" but then somehow they could just put their things, it wasnt FULL, it was all because of his laziness of opening the door again . The attitude of the bus driver should be penalized, he should apologize to those he had treated rudely . His job is to serve us and not to throw temper on us ! The arrangement of the seats for customers should be strictly improved, they shouldn't allow such "FREE SEATS" for those people, it's extremely unfair for those who had booked and paid to reserve for their seats ! The bus that i took was with number plate (WUY1551)

First, I booked a ticket on 25th, 1am with Billion Star Express bus company to Singapore. Secondly, the driver move out as exact timing but stopped at a rest area after few minutes & we keep waiting until more than half an hour & the driver start move out again at 1.45am finally.
Around 3.45am, the driver tell us the bus is broke down & have to wait a earliest （6.30am）bus from TBS again to fetch us together once the bus across our break down location.We keep waiting almost 1 hour more & no respond from the driver & we got 3 ppl have to work in the morning in Singapore & it is almost late to us. So we decide to take a normal personal car that taking break around to wish the driver willing fetch us by his car to Johor Checkpoint & paid RM 120 as his transport fee.
We reach at Johor checkpoint at 7am & we pay again total RM 15 to any tour bus to fetch us 3 ppl to Tuas checkpoint. We stuck on the road before Tuas checkpoint almost 1 hour cause it is already early in the morning & we are long queue in 1 more hour til approximately 9am. After pass the Tuas checkpoint we pay again total $15 to another tour bus to beach road.
Finally we late to work at 10 am & we facing cut salary in this month. I hope current company to refund or pay back to us about all our losting.
(I had create a group in whatapps, kindly take respone for it)

This is my ever worst bad experience on a bus service.
I booked the bus ticket from Easybook. Depart location stated that is from Komtar, Penang. I went to the counter to collect the bus ticket before 30 mins (following the instruction stated in the booking voucher). The lady in the office said she couldn't print the bus ticket and told me to get on to a van (which parked in front of the office) and collect the bus ticket at Sungai Nibong. I can't understand what is going on. I show my booking voucher to her and asked am I suppose to take the bus at Komtar. The lady started to lost her patient, she stood up and said : " Aiyo ~ here where got bus for you. You know, if I stop my bus at here more than 6 minutes, the police will come and summon me. " I was thinking, "How I know this?". I told that Lady I was going to have my lunch in the mall, and now you want me to get on to a van. The lady told me I must came to the office before 2.30pm to catch the van. The van will send us to Sungai Nibong Bus Terminal. I still could not understand the whole situation and when I was looking further for clarification, the lady just stared on me, like I'm not supposing to ask any question. As a customer, I don't even have a right to ask isn't it ? My departure time is 2.45pm. The van departed from Komtar at 2.33pm. Absolutely I was late. I was so nervous in the van and start to search for another optional plan. When I reached Sungai Nibong Bus Terminal at 3.08pm. The van driver told me to collect my bus ticket at the counter. I asked the lady at the counter, what is the departure time, and then she said 3.30pm. What?! How come the ticket that I booked from Easybook is totally different at what I facing now.
And there was no information stated that the bus will stop at few stations. It took 6 hours to reach my destination.

There is no any information stated in the website during my booking
1. The actual departure location is at Sungai Nibong instead of Komtar
2. The actual departure time is 3.30pm instead of 2.45pm
3. This is not a direct bus, where it stops at few stations.

I could understand that bus company may change the pick up point due to some unforeseen circumstances. I am glad they provide the van service instead asking me go to Sungai Nibong by myself. But when I was clarifying the situation, could the lady be more professional and explain the situation to me ? Malaysia is not a safe country, you asked me to get on to a van without explaining the reason, of course I will be curious about it.

I hope there are improvement for the bus company and the Easybook website :
1. Stated actual pick-up point & departure time
2. Stated where is it direct bus or multiple drop-off point journey
3. Inform passenger if their departure location is actually a meet-up point
4. Basic Customer Service Manner - Smile & Polite

Please stop operating from now. Your driver sucks and left me at larkin bus terminal instead of tun aminah (skudai). I bought a ticket to go to tun aminah and not larkin. Also please dont oversale the tickets, it's so [censor]ing stupid. I been asked to change my seat there were two tickets with same seating number. [censor]ing bus services because of its [censor] company. And please, if your driver were to wait for passengers at tbs kl, can you let you current passengers to have a break time. Omg [censor] you driver and the bus number was pjj 8875.

Bought a ticket for 3rd september 2017 from TBS. Depart at 1530hr to singapore - beach road. Waited until 1700 and Bus did not turn up. Presumabky due to jam for haji. Instead another bus came (the bus was one of the perak BOS taurus team bus) to pick us up.

The new bus is a 40seater instead of a 27seater that i bought. To make it more uncomfortable, the tbs staff was trying to fit in as many passengers possible (presumably from another bus that did not turn up) into this 40seater.

Bus departed at 1700hr. We only reached beach road at 0300hr next day.

How can you treat your paying customers this way? No compensation for change in bus allocation (27seater to 40seater)? No commitment from company to ensure bus departs on time (1530 to 1700)? No commitment from company to ensure bus travel time is kept within limits (from 5hrs to 10hrs)?

I personally travel on bus to and fro kl and sg alot. And this is probably the worst trip i have taken til date. And will definitely share this experience to everyone out there.

We suppose take bus to JB LARKIN at 04/09/2017 @8.45am.And We waiting till 9am, one of the TBS staff just inform us this trip cancel due to only 3 of us only.What a shame!We bought this 3 tickets at 03/09/2017.If you want to cancel this trip, why not inform us early?and now, we have to waste another 1 and half hour to wait another bus.Can we have a good explain from your company?

This is long as I have to elaborate the details of our horrible experience.

My husband and I travelled to Singapore from KL 2 days ago. We decided to take Billion star as it had the earliest schedule amongst all buses available during that day, plus we needed to travel with comfort as I am pregnant. We arrived at 1utama terminal 15minutes before the time and we still couldn't see the bus. On schedule (6:30am) the bus arrived, but to our surprise the driver came out of the bus wrapped in a towel. Yes, he decided to take a bath at the terminal's toilet. After 20 minutes, passengers decided to enter the bus without anyone checking the tickets. When the driver finally finished his bath time, he asked his colleague to let everyone come out of the bus for he has to change clothes inside. Of course, everyone was pissed.

Finally, we departed. And as if the delay was not enough, the bus stopped at TBS to pick up some passengers. At that point I just told myself to calm down and don't mind the delay as long as we are safe. I couldn't see the driver from my seat but I could hear his loud voice while talking to the phone, and his music was annoying. I felt unsafe and unable to sleep.

During the entire trip, the driver stopped only once to allow us to pee only. He announced "only 2 minutes". The R&R had no proper food stalls, only had a few unhealthy snacks. So with empty stomaches, we were hoping he would stop on a proper R&R. Sadly, he made 2 stops as his partner picked up something, not to allow us to eat. No announcements on why we stopped. To make things worse, the bus stopped at Larkin terminal because they actually picked up passengers bound for Larkin. At this point, I really felt cheated, regretting why we chose this bus. Some passengers who were unfamiliar with the place asked if they should go down, but the driver and his partner never cared to answer. One passenger asked the driver if we could please hurry because he has a meeting to catch. The driver of course, acted as if he hasn't heard anything.

Atlast we arrived at the immigration. And again no announcements, left the unexperienced passengers clueless. Driver left without checking if everyone's inside the bus. The passenger at the back kept on shouting to please wait as his family is still outside buying food. The driver went on anyway. The passenger had to run and stop the driver, so we made a quick stop and waited. One last passenger arrived and the second driver was murmuring something that made the passenger angry. Passenger yelled at the driver, you never stopped so that we can eat (in malay). The first driver had to ask the passenger to calm down and take a seat. We then proceeded to SG border, where the queues for immigration were very long. We were the first ones to arrive in the bus and the driver didn't wait very long. They left some passengers and took a few chance passengers for 2dollars each. At that moment I just prayed that we will arrive soon as I am already stressed out and starving. To make it worst, the reckless driver bumped the car in front (another cause of delay).

Finally we arrived! But nope, they did not drop us to the promised destination (Kitchener Complex). I couldn't take it anymore, I got so mad and just had to speak up. I showed the ticket to the driver and he just told me that we are already in Kitchener. I argued that it was not the place, I knew it was Golden mile complex. I got really angry as the driver was acting like he never understood me, even though I told him that we booked a hotel next to Kitchener because of what you promised. I felt really stressed out all throughout the trip.

I would highly recommend that people will avoid this bus company. I am writing this post while I am seated comfortably at a much cheaper bus with much better service.

Dear Billion Star,

On 26 August 2017, I booked two tickets from easybook.com from TBS-KL to Singapore (Beach Road) at 3.30am depart for RM55/seat. The bus was late 20 minutes and arrives at 3.50. (We got onto AGW 6855 bus) Then the driver stopped at sungai Besi PLUS highway stop for 30 minutes then resume journey. I could not sleep at all due to SMELLY interior and very dirty seats. The recliner broke so I was forced to remain sit straight until Singapore. The aircond vent almost fell off and the lights mostly not working. How can you operate a long-haul coach like this? Then the bus stopped again at Yong Peng another 30 minutes. Then they stopped at Larkin-JB to drop passenger and by 9.15 reach Malaysian custom. By 9.40 we reached Woodlands. The clearing customs at Woodland was late therefore when we got down at 10.00am, the bus already LEFT US. Imagine you are first time travelling in another country and then missed by the bus? It was such a panic moment. I was not the only passanger. There are 3 more passengers left out. Two of them are international passenger. We in a group found out way to the city ourselves. This is unacceptable. The fare was paid to send me to Beach road, instead we took another bus to get there. I demand my money back. The journey was not completed. Please call me [protected] or reply through my email [protected]@gmail.com to respond to this case.

-27/08/2017, 01:00 am
-[protected]
- 1)Bad seating that cannot be fully adjust, it only can be adjusted 1 level back down while the others can lay back at least 3 levels down. 2)Air-conditioning above my head is badly broken and cannot be adjust, cold air keep blowing towards my face which is very uncomfortable and cold. 3)The WiFi which is provided in the bus, is not working.
Frankly speaking, it's torturing me during the 4-5 hours journey, and I paid RM75.00 for it, yet I got myself into this miserable situation.
-Requesting for a refund, hopefully. And i'm also hoping that they'll solve the issue by repairing it, so that other passenger can enjoy their ride better. Thank You.

I bought bus ticket online with chosen seat. Due to poor system of bus company, other passenger came and rebut seat with me. Then driver and bus company staff asked me to let go my seat to another party as they said it is free-seated. I am very not happy with it as i have to be seated on another seat i less preferred which is behind seat. I strongly dissatified on the system. If there is free-seated bus, please do not offer option to choose seat when i am booking the ticket online.
When only malaysia bus system can be improved to an acceptable level?

Take bus from Larkin sentral at 5pm until 12pm still havent reach TBS.
What the hell!
Bus driver Stop a lot R&R, half way change bus, stop for pick up & drop off is fine,
But one stop take 15min to 30min, why need take so much time to waste for it?
No jam at all, still need take 7++ hours to reach KL.
What a stupid bus service🖕🏻
No more next time😡😡

I buy the bus ticket start at 11:00am from larkin to TBS. The bus driver delay over 45 minutes ! I have appointment after arrived, you waste my time and money!Second, the bus is very dirty! Pls inform you bus driver be punctual!I will upload the bus ticket & my current location.I feel very angry and disappointed ! I never buy the ticket from your company!Poor Service!

July 2, Penang to KL at 0000hrs, Plate number BND9711. I witnessed the driver of the bus physically assaulting a passenger. The passenger reported a water lick in his aircon, as soon as that happened, he stopped in the middle of the road and approached the passenger screaming, after a while he drove to the nearest filling station and started hitting the passenger. (he spoke malay so i couldn't understand what he was saying), he hit him and tried dragging him from the seat, the passenger kept apologising but he continued hitting him and screaming at him. The surprising thing was his aircon was not the only aircon that was dripping, from where i was sitting he just happened to be the one who reported the issue. This went on for about 20-25min. Until he decided to fix the issue. Through out the trip he was screaming at people and the bus was supposed to stop at KL sentral but he decided to just drop everyone off at TBS.

I believe the driver should not drive any other bus, he puts people's lives at risk

I bought a ticket today at JB Larkin Sentral Billion Express by 12:45pm, requested 1pm the KL non-stop coach can leave in time, mention if not puntual I will make refund. Then I kept the cash balance and ticket rush to platform C39 to boarding coach, just appear ticket show coach number incorrect, change to platform C37 AHD6855. I double check again with driver also said sure non-stop coach, but waiting until 1:15pm finally ticket checker come in, from their talk I found that the coach will stop Tun Aminah & Seremban before reach KL TBS. I straightforward leave the coach and go back to the counter ask for refund done. After reached KL I check my pocket money, appear that I give RM100 upon that time but the cash balance given by Billion's staff was wrong... due of my careless so that I lose RM50. I will never never never use this coach service again.

KL to Singapore June 2017.
Billion Star Bus
Bus no. AHD 6855

Note to travellers:

Dont select this bus line going to Malaysia or Singapore.
Your wasting your money. The driver is worst, bus is old. Driver not giving proper info to passenger. Never show up or picking up the passenger after clearance from immigration in Woodland. Pls. cancel this bus to all online bookings. Easy booking please cancel this Billion Star bus line.
Thanks to the couple from Malaysia who Help us and guided us going to back Singapore. Sir Madam thank you so much.

billion star ni memang suka tangguhkan masa perjalanan ke.tak menepati masa.patutlah tak de penumpang nak ikut.kalau rasa tak boleh menepati perjalanan yang telah ditetapkan dalam penjadualan, jangan letak masa perjalanan.setiap penumpang ada target masing nak sampai ke destinasi sebelum jam berapa.nak tangguh sebab tak penuh, kena ikut bas seterusnya.what the hell..kalau rsa sya ckup kasar sorrylah sebab sya hilang sbar bukan skli 2 da tapi byk kli berlaku. kalau rsa tak mampu nak teruskan, jangan buat masa perjalanan.sekali da buat masa pjlnan tlng tepati masa.!sorry klu kata2 agak kasar.aduan dri tbs ke sg nibong sepatutnya dijadualkan pd 11.59pm tp ditunda sampai sekarang sy tak pasti jam berapa.penuh ke tak penuh kalau da masa pjlnan sprti dijadualkan tepatilah jgn bt penumpang jd hilang sbar!harap ambk tndakan pd driver yg melewatkan pjlnan.

Sy nk buat aduan. Driver billion star yg kurang ajar. Sy masih didlam bas ni. Perjalanan dri pulau pinang ke tbs. No plate bas ahd6855. Sy byar rm30 utk perjalanan yg slesa. Tapi yang sya dpat is driver yg dduk di seat depan sya dan suka hati baringkan krusi. Bila ditegur utk ke hadapan, dy mrahkan sy balik. Is this the best couch u can give me? How rude ur staff is. Bukankah bilik utk driver brehat dah disediakan? Dan adakah pihak driver berhak utk pertikai rm30 sy byar kpada billion star dengan nyawa sy? Sy byar rm30 bukankah utk sy slamat smpai ke destinasi? Adakah juga pihak driver berhak utk marah cust balik di dlm bas? Pihak billion stat express minta ambil berat tentang adab driver. I made complain because we as cust cannot choose the driver. Klau boleh pilih driver, for sure skua orng akn pilih yang buat mesra pelanggan. Klau tak mesra pelanggan pon at least the one donot disturb the passenger. Thats all tq.

To who it may concern,

I am writing to complain about the service received when using the company Billion Stars Express.

I recently took the bus from Penang Komtar to Kuala Lumpur Sentra station on the 18/05/2017. The ticked was booked online. The bus number for this journey is PJJ 8875.

The bus was due to depart from the bus terminal at 9.15am however I was informed on arrival to the office the bus would be late with no explanation.

Once I was finally picked up, the bus proceeded to go to 'CJ Car Repair and a Service' in Sungai Nibong just away from the bus terminal. Here we parked and the two men working on the bus proceeded to get off then clean the bus and I was left on board the bus alone. When I asked what we were doing here, where we were or when we were leaving I was repeatedly told '5 minutes' with no other explanation. Once the men had finished cleaning the bus they continued to stand around talking and smoking with other nearby men working on other buses and did not seem concerned about the bus departing. The bus proceed to remain here for around 30 minutes.

The bus eventually departed Sungai Nibong terminal with others on board at 11am! I paid for a bus to depart at 9.15am as this was time critical based on my further travels. As a result of the delay the rest of my travels was affected.

As a young, female, solo traveller I feel this experience was intimidating especially being the only person on board at this time.

I feel I was given no information and made to feel very uncomfortable. This was a completely unprofessional service and I would like this looked in to further for the sake of future travellers using the company.

As the service was not to adequate standard I would appreciate a refund of my ticket purchased.

I look forward to a prompt response.

Many thanks.

Rhiannon Hudd.

We have booked billion star to travel from kl to sg on 01st may 2017. Bus from tbs to golden mile tower singapore at 1:30 pm from tbs on 01st may 2017. Firstly the bus arrived at tbs late, then when we started boarding the bus there were already people sitting on the seats allocates to us. When we asked driver he said anywhere we want. This lead to a fued with a copassenger who threatened us. When we asked driver to intervene he never did anything. When we reached johor bahru driver stopped the bus asked to move to different bus. We got into the new bus and reach johor bahru immigration. Once malaysia immigration was completed and we were dropped at singapore immigration. When we cleared singapore immigration and came out we couldn't find the bus. We waited almost for an hour the bus didn't arrive. At last we had to take a taxi and go home. We had booked the ticket from tbs to golden mile tower, we had to pat 30sgd to reach golden mile tower. Who will compensate for what we already paid for and never delivered? We were left at singapore immigration innigration, nobody even bothered to inform that bus wont go further. How can you guys be so careless?

Good Day,

I've booked a Billion Stars Express bus on 10 April 2017 Monday, from SG Golden Mile to Penang Sungai Nibong bus interchange, seat no. 4B & 4C. And i had a serious bed bug bite during the journey, it is very serious (please refer to attached picture), kindly take serious action on it, because i dont want the next passenger will have the same situation like me.

Thank you.