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Billion Stars Express
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1.2 349 Reviews

Billion Stars Express Complaints Summary

18 Resolved
330 Unresolved
Our verdict: If considering services from Billion Stars Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Billion Stars Express reviews & complaints 349

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Newest Billion Stars Express reviews & complaints

ComplaintsBoard
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12:24 am EDT

Billion Stars Express bed bug bite

Good Day,

I've booked a Billion Stars Express bus on 10 April 2017 Monday, from SG Golden Mile to Penang Sungai Nibong bus interchange, seat no. 4B & 4C. And i had a serious bed bug bite during the journey, it is very serious (please refer to attached picture), kindly take serious action on it, because i dont want the next passenger will have the same situation like me.

Thank you.

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LimSS
, SG
May 31, 2017 3:07 am EDT
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Thank you very much for your information!

ComplaintsBoard
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1:58 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Billion Stars Express has left an official reply on this complaint.

Billion Stars Express bus from penang to singapore

Bad experience ever!
Took the bus from Penang back to Singapore, they did not arrange the seat properly and there were customers arguing in the bus because they did not get to sit according to their seat number that they had puchased. We were supposed to be seated comfortably but sadly i hardly sleep in the bus the whole night because i have been feeding mosquitoes! Also, bad hygiene, there were cockroaches crawling around, all kinds of sizes.
I was told that the bus will be heading directly to Singapore, but why did they drop passengers in few places and picked new passengers? The travel time became longer because of the stops that they've stopped.
Should have read the review before purchase from this company. I will be the first and last customer!

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LimSS
, SG
May 31, 2017 3:22 am EDT
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After go through other's Complaints, i believe this so call "Complaint Board" just Wayang, i think no body care or totally ignore OR Does Not exist...
SO All The Complaints Just WASTING TIME...

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LimSS
, SG
May 31, 2017 3:06 am EDT
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Thank you very much for your information!

ComplaintsBoard
A
6:15 pm EST

Billion Stars Express everything

first and foremost, the bus arrived super late. My ticket was supposed to be at 9. But they came at 10.00.if one hour means nothing to you than go f yourself.
Second, the bus wasnt even billionstars. It's seasons which i did not even booked. Hygine of the bus? Fail. How can you still proceed with this crappy service. If there is no improvements, just shut the company down

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7:24 pm EDT
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Billion Stars Express bus from kuala lumpur to singapore

Kindly be advise of my BillionStarExpress experience on 22 May 2016:

When the bus arrived at 17:15, (departure time of the bus was 17:00) it turned out there were 2 persons issued a ticket for seat 6B, of which I was 1.
After some discussions the other guy took another chair and was lucky the bus was not fully booked.
The chair in front of me, either 5A or 5C, was broken. The lady that booked that seat had to take another seat and was lucky the bus was not fully booked.
During the bus drive down to Woodlands, the young and fast drivers had to break very hard at one stage not to slam into the back of a traffic jam.

Last, but most inconvenient, after I had passed the Singapore immigration I found the BillionStarExpress bus had already left! It is beyond me how a busdriver can drive away with a passenger missing.

I requested for a refund of my fare, obviously no response so far.

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9:14 pm EST
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Billion Stars Express ripoff, unethical behaviour

Sunday, 27 December 2015 Operator Code Ref. No. 4B8165E7 Bought tickets with assigned seats at SGD45 per seat for 8 pax - scheduled departure on Sunday, 27 December 2015 at 16:00h from Bandar Utama. It was supposed to be a 28-seater bus. Bus did not turn up - we ended up having to travel on a 48-seater Bus No. WXF 9559 from Kiffah Travel & Tours (M) Sdn Bhd. It was free seating, no bottled water and snack provided, seats were uncomfortable and dirty. Would like to request for a partial refund - pay what is worth for Bus No. WXF 9559, which is definitely not a SGD45 bus fare. Instead of going to Beach Road, Singapore direct, the bus also made a stop at Larkin, then Woodlands and eventually Beach Road. We spoke to the bus driver and understand that this is the not the first time that Billion Star Express had committed such a scam. Driver was kind and understanding.

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Update by Salina Saneh
Dec 29, 2015 9:16 pm EST

Can the Malaysian authorities do something about this company, please?

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2:00 pm EDT

Billion Stars Express worst service ever. fraud

Worst company ever. First and def gona be my last time as a customer. Our coach is at 11.59pm and we only manage to board at close to 2a.m. When we reached for our check-in 30mins before departure time as requested, we are shock to see there is an extreme long queue n the shop is crowded w people. We were queue and at 12am we have people telling us that their bus is at 10.30pm and they still have not board. Then they anyhow call ppl to board by just shouting the location name. N they even said if we want to go early we should take those buses(free seating). Note that we paid and booked a bus with bus seats NUMBER. Nvm, We managed to get the bus no. after 2 hours of wait and end up there is no such no. Then they ask us to board this bus which is like svip also so ok, then they say actly dun go penang and they make us alight. Afterwhich they say its the correct bus again but this time round its full alr. In the end they make us take any other bus that go to penang and its like those normal bus that perhaps half the price we paid for. we paid $140/pax for ssvip bus and ended up in a normal bus n thr ride is 10hrs! I am definitely going to bring this up to CASE.

Thank you for ruining my trip.

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7:49 pm EDT
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Billion Stars Express left passenger at behind, severe doubts about quality

If I had ever seen how many complaints there are about this bus company I would never have booked with them. Don't travel with this company! I left from Kuala Lumpur where the Billion Stars Express office was closed and some other no name person seemed to have taken over their business. They told me and other passengers to wait in the ticket office hall without any further explanation. Very unfriendly too. At some point they indicated is to follow a guy, who swooped half way through with another guy (no uniforms) and made us wait outside at a busy crossroad for a bus. No tickets issued, I had to take my luggage with me upstairs in the bus. The bus was not cleaned from last trip with pieces if bread hanging around. Promised wifi didn't work. Then at customs to Singapore the customs took me out to do an extra check which took maybe 20 mins, and when I came out of customs the bus had just left without me! No sign of a bus, I'm happy I took all my luggage out because I never heard from them again. When my friend found the bus without me they didn't even care, said they thought everyone was there. There are many bus companies I strongly advise you to not use this one.

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10:53 pm EDT

Billion Stars Express Service and management

Anyone who has plan to travel via coach to any places please please do not book ticket with this company. Billion Star Coach bus has the lousiest service and rudest staffs you can imagine. You may think the name of the company is very luxurious but honestly they are not. Not only we were told rudely by the lady at the counter that our bus will be delayed for one hour. We then was drove along to Pudu to get the bus alternator changed. We sat in the bus without aircon for more than an hour. The bus ticket is RM100 and we manage to get a cheaper one with Oddysey at only RM55. Please tell your friends and family that never ever book ticket with this company bus. We book ours from busonlineticket.com.

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7:42 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Billion Stars Express latest and attitude

My bus ticket is 6.30pm but the bus came at 8.15pm . When I 7pm, I ask the incharge person and he told me 10min more bus will arrive, but till the end 8.15pm only the bus came. Other then this, when I buy the ticket I request for front sit and the front desk does not arrange for me, not even tell me where is my sit, when I go on the bus it was free sitting. I ask the in charge person, he tell me if I not happy just complaint the bus agent or complaint him. What is this kind of attitude to a consumer? I can hear from behind, the bus driver was saying if I not happy can go down from the bus. I didn't get any apologize because of the bus Lateness but they give me this type of service attitude.

Read full review of Billion Stars Express and 120 comments
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Joel Wong
, US
Mar 16, 2024 7:39 pm EDT
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Bus should arrived by 2pm at Penang Sentral, almost 3pm only arrived. The best part is that Indian bus driver can still dropby to have lunch while having passengers waiting within bus. I have never witnessed such ridiculous event.

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Abdul Naif
, US
Feb 01, 2024 11:03 am EST
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Billion star express bus is not good very poor

The drivers also not respected.. USB not working

Behiever is not good please don't booking billion star bus

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Haziq Ismat
, US
Dec 09, 2023 5:58 pm EST
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Usually delayed... Then always stop at a place for very long time for no purpose... stop more than 30 minutes for no reason is useless... There are passanger that want to arrive to their destination on time... Please do not drag time... Wasting other people's time

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Khoodk
, US
Dec 10, 2023 12:20 am EST
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Date: 4/12

Time 3.45pm

1.bus was delay and when go up to the bus someone sitting at our sit.

2. The sit are spoil.. can't even lower the down the sit.

3. Bus space are uncomfortable.

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Azhar Jaafar
, US
Nov 19, 2023 6:49 pm EST
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Saya dari penang sentral hendak ke Ipoh tapi saya beli tiket ke hentian duta sebab tiket takde..Takboleh ke driver bas turunkan saya di rnr simpang pulai ? Bende sekali jalan kot ape salahnya..takut sangat delay ke ?sedangkan company bas lain bole je deal mcmtu..

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Prabah
Johor Bahru, US
Nov 04, 2023 12:07 pm EDT
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Driver using phone tiktok while driving and crosing other lane in haiway until other driver all keep on hon

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suhail balbero
, US
Nov 04, 2023 11:01 am EDT
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Lambat dan tak bertanggungjawap

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Goh Jun Wei
, US
Nov 04, 2023 7:53 am EDT

Bus delay 1hour and 30minutes,,, when almost arrive at sungai nibong,,, the bus stop at the petrol station almost half an hour for no reason😅😅 its waisting time😅😅😅 bad experience ever with this bus company😅

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Paniaaaa
Surabaya, ID
Oct 24, 2023 5:08 pm EDT

Awana sky-Pudu raya.

Suddenly driver have to drop us at TBS which is so far from first destination.

The driver is smoking while driving. So rude.

Can you imagine? In EXCECUTIVE BUS.. Full of his smoke. Don't choose this. The chair is broken. Not comfort at all.

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Chong Jason
, US
Oct 22, 2023 4:59 pm EDT
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The driver is bad mood so he randomly chase me from the bus

Billion Stars Express In-depth Review

Company Overview: Billion Stars Express is a reputable bus company that offers reliable and comfortable transportation services throughout Malaysia and Singapore. With years of experience in the industry, they have established themselves as a trusted choice for travelers.

Services Offered: Billion Stars Express provides a wide range of services, including express bus transportation, charter services, and tour packages. Whether you are traveling for business or leisure, they have options to suit your needs.

Pricing and Value: The pricing of Billion Stars Express is competitive and offers good value for money. They provide affordable fares without compromising on the quality of their services. With various ticket options available, you can choose the one that best fits your budget.

Customer Service: The customer service of Billion Stars Express is commendable. Their staff is friendly, professional, and always ready to assist you with any queries or concerns. They strive to provide excellent customer service to ensure a pleasant travel experience.

Booking Process: The booking process with Billion Stars Express is simple and convenient. You can easily book your tickets online through their user-friendly website or mobile app. The step-by-step instructions make it hassle-free to secure your seats in advance.

Fleet and Amenities: Billion Stars Express boasts a modern fleet of well-maintained buses. Their buses are equipped with comfortable seating, ample legroom, and air conditioning to ensure a comfortable journey. Additionally, they provide amenities such as onboard entertainment and Wi-Fi on selected routes.

Safety and Reliability: Safety is a top priority for Billion Stars Express. They adhere to strict safety standards and regularly maintain their buses to ensure a safe and reliable travel experience for passengers. Their experienced drivers are trained to prioritize passenger safety.

On-Time Performance: Billion Stars Express is known for its punctuality. They strive to maintain a high level of on-time performance, ensuring that passengers reach their destinations as scheduled. This reliability makes them a preferred choice for travelers.

Route Coverage: Billion Stars Express has an extensive route coverage, serving numerous destinations in Malaysia and Singapore. Whether you are traveling within a city or between different states, they have a wide network that allows you to conveniently reach your desired location.

User Experience (Website and Mobile App): The website and mobile app of Billion Stars Express are user-friendly and easy to navigate. You can easily search for routes, check availability, and book your tickets with just a few clicks. The interface is intuitive, making the user experience seamless.

Customer Reviews and Ratings: Billion Stars Express has received positive customer reviews and ratings. Customers appreciate their reliable service, comfortable buses, and friendly staff. The overall satisfaction of passengers reflects the company's commitment to providing a quality travel experience.

Additional Features or Benefits: In addition to their transportation services, Billion Stars Express offers various additional features and benefits. These may include loyalty programs, special discounts, and exclusive offers for frequent travelers. Keep an eye out for these perks to enhance your travel experience.

Conclusion and Recommendation: Overall, Billion Stars Express is a reliable and customer-oriented bus company that offers a comfortable and convenient travel experience. With their extensive route coverage, competitive pricing, and excellent customer service, they are a recommended choice for both local and international travelers.

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Billion Stars Express contacts

Phone number

+60 111 066 1111

Website

billionstarsexpress.com

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